Windstream.net
Reviews and Complaints

We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issue. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST. You may also email us at icanhelp@windstream.com

i recieved my first bill from them and when i purchased the home phone and internent i got a bundle packages for a lifetime fee 59.99 monthly, boy i got my first bill aqnd it is almost $300...i am so upset by this i thin windstream charge way to much. and i did not get a rebate mail in paper nor did they put my antivirus on my system that i paid for.

This company is rude and apparantly mentally challenged! I pay my bill through a bank draft but it seems like every oter month they charge me a fee saying they are unable to locate the account. After double checking at bank and I find they never submitted anything for payment, I call windstream and after a good 45 minute hold I am told they will retry. Well guess what they find the account that they couldnt find 3 days earlier. But they still charge me even though it isn't my fault. Then after going through bills, I see where 5 months ago they added an internet security pack which i didnt need or ask for, I was told it was a free trial and i refused at the time but it was still added, but I can not get it removed or credited. This company is a rip off so much that I have decided enough is enough and canceling service!

Winsdtream has to be the worst customer service company ever... you have to call them multiple times...keep getting transfered to the wrong department or in to the black hole, only to have to hang up and call back to be put on hold for 20 min, then trandfered to steady busy... and when you get to the right person... good luck...

We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issues. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST. You may also email us at icanhelp@windstream.com

We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issue. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST. You may also email us at icanhelp@windstream.com

This must be an every day occurrence with Windstream service. I have been trying to help a hearing impaired individual in Olive Hill KY since July 2010, and Windstream has the worst customer service that I've ever encountered. I even made a special trip to his home on November 8, 2010, in order to try to get him better internet service with Windstream, as it took 20 minutes to download a picture. He agreed to pay an additional $5.00/month to upgrade his service. Windstream representative informed me that his new service would be effective at 7:00 PM on November 8. To this date, with many phone calls and email messages, Windstream has not done anything about this gentleman's internet service, and he has had NO internet service since November 8. I spoke with an ombudisman on November 12, 2010, and he assured me that a technician would be arriving at this gentleman's residence on Saturday, November 13, 2010. I even had a neighbor watching for a Windstream truck. No Windstream technician showed up, not even a phone call from Windstream, yet this gentleman stayed home from 9-12:00 noon, awaiting their arrival. I'm assuming that Windstream has a monopoly of service in this area, but there is something that customers can do, I'm sure. Contacts need to be made to the FCC and the Attorney General's office in KY. I believe an advocacy group needs to be formed in order to get Windstream to quit taking advantage of customers and upgrade their lines, for better internet service. To this date, November 16, 2010, this gentleman has NO internet service, and NO assistance from Windstream. Nobody should have to endure this type of customer service, from anyone. Since he's hearing impaired and not computer literate, this has been the most frustrating situation that I've ever encountered. Hello "Hughes.net" as their service has to be better than Windstream.

We are sorry to hear of your recent Windstream experience. We take matters like yours seriously. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST so we can check the availability of Broadband service in your area. You may also email us at icanhelp@windstream.com.
Thank you,
Windstream Customer Support

I'm sorry to hear that you are having such a difficult time with your Windstream billing. Please contact our office at [protected] or email us at icanhelp@windstream.com and we will get you the help that you need.

Next time it rains have your tech use an ohm meeter and look for shorts, crosses, or grounds. Each can effect connectivity and dial tone. Check you phone for a hum, static, crackling and popping and let him/her know what is going on. The problem likely dried up before he got there so call as soon as possible when the trouble returns. It may take a couple of visits but continue to call until it's fixed.

Windstream doesn't offer service in Louisiana.

My friend signed up for windstream Sept.5th and has had no service. She need help. She cannot get on Internet. She is still being Billed.

I have had Windstream for about a year. First off I was paying for 16 meg service and was only get speeds around 400kb max for downloads. About a month ago they upgraded the lines to fiber optics when actually got my speeds up the 16 megs. HOWEVER, my internet has been down at least4 times in the past 4 weeks. The service technician for the first call came 3 days after the promised time. Every time I called I was told he should be there today and he never showed up. I took off work at least 2 of those days thinking they would be there. Since then I have lost my connection 3 more times and each time the person on the phones says its the line and they have to send someone out 3 or 4 days from that day. This is completely frustrating. I keep having the same issue over and over and apparently no one knows how to fix it where it will not continue to happen. They are lucky because I don't have cable as an option where I live or I would have jumped ship a long time ago...

My bill has been more then was explain to me it would be. The bill was suppose to be 67.00 for six months then go up ten more dollars afterward. However I have been paying from 85.00 for six month since the purchase. This month it is 103.06 and I can't figure out why. Since I have been paying already more then what was stated I am sending only the 67.00 the original quote.

I have spent three days trying to get my e-mail fixed. This is absurd, and Windstream needs to be dealt with harshly. I am not the only one, I have spoken to several individuals that are totally disgusted with the unacceptable or lack their of service and resolution to internet problems.

I am sick of speaking or trying to speak to individuals with broken English speaking skills in India. I am demanding satisfaction and will deduct daily charges for service I am not getting.

Disgusted and Mad,
Victoria L. Lacy.

Called In September to turn off caller ID, etc. on regular phone line. It was finally turned off in December. Ordered wireless router last week, called yesterday they have no record of my order. I am fed up with this company! The foolish people I have talked with have no IQ more than a worm! I have been a customer for six years, never been late on payment of a bill which always too high ! I I am very upset!

Doris Franklin
1299 Washington Dr.
Moody, AL 35004

We are sorry to hear of your recent Windstream experience. All of our Customer Service Centers are located in the United States. We take matters like yours seriously and want to resolve your issues. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST. You may also email us at icanhelp@windstream.com

I don't know anything about windstream, but service is pretty much the same with many companies now. Outsourced to a place whose people speak english so badly most people can't make heads or tails of it. I feel your aggravation.

Windstream should make no claims about good or even acceptable customer service. I have reached this opinion based on how Windstream has treated me over the past 8 days.

Contact with Windstream on 7-25-08
I called my local Windstream office to see about telephone and internet service. I gave the lady my information (name, address, cell phone number, etc) She read back the information with the wrong street name. I corrected her saying it was South not West. She told me that someone would call me on 7-28-08 with my new phone number and scheduled installation date and time. As I work via the Internet, I will have to delay working for one week and take a loss of $1000 wages.

7-28-08
I did not receive a phone call from Windstream.

7-29-08
I went into the local Windstream office. The lady couldn't find my information in the computer. Finally she found the handwritten form in a cupboard. She wrote my phone number and installation date (8-1-08) on a blue post-a-note and gave it to me. I asked what time on the 1st would the technician be out. She said "Oh, they will call you before they come out". Then she verified my cell phone number.

8-1-08
Ok I have planned my whole day to be home and available for the Windstream service technician. At 2pm, I call the office wondering if the tech is coming or not. The lady tells me that they work until 7pm and yes the tech will be out. She doesn't verify any information like name, address or contact number.

8pm on 8-1-08
No technician, no phone call from the technician or the Windstream office. I contact the repair department as they are the only ones available. The lady there informs me that I am not in the system and would have to contact the business office on Saturday morning between 8 and 5 EST.

8:15am EST 8-2-08
I call the phone number I was given by the repair representative and get a recording that tells me I need to call back during business hours. So I call repair again. The lady there tells me I have to wait until 8am my time (MT) to reach the business office. So I go to Windstream.com. There it says that the business office is open from 8:30 to 5 Eastern. By now it is 8:40 Eastern. So I call the business office number again. I still get the recording that I need to call back during business hours.

So I call repair again. I ask to speak with a supervisor. I explain to the supervisor that I am very upset and I really need to contact the business office. She places me on hold while she gets someone from the business office on the line. The person from business finally finds my installation information. He is upset with me because I don't have the work order number. I was never given a work order number.

Finally he finds my information and tells me that I gave them the wrong address so my installation was placed on hold until I contacted them. He informed me that it was my fault that the tech was sent to West instead of South and that I would just have to wait until the next available time for installed. I asked him why the technician had not called me when there was a problem; he said "We don't do that. We wait for the customer to call us when we don't show up."

I went to where I had Internet access to look up the corporate information for Windstream. I find [protected] is the main office number. I call it and as I expected, got a recording. The male voice said to leave a message and someone would return my call during the next business day. Then a female voice says "This number does not accept messages".

So the poor communication and customer service starts right at Windstream corp headquarters.

So here I sit waiting until 8-8-08 sometime between 8 am and noon to maybe, possibly, have a technician appear to install my phone/internet service. I wonder if Windstream will reimburse me for the second week of lost wages or even apologize to me for the physical and emotional stress their poor customer service has caused me.

Windstream is the absolute worst and Alltel isnt far behind. I had the same problmeas others have mentioned here. I was billed after my services were disconnecte. I was billed when I had NO service. I called customer service and was bullied and threatened there.

Now, I make a concerted effort to tell everyone I can that they will be robbed by Windstream. I filled out a complaint form against them with the FCC and havent heard from them. Recently, AOL was fined millions for ripping off their customers the same way. There has to be a way to stop them from this. it is fraud and theft. Ordinary people like us would have been arrested and charged with a crime for similar actions. Spread the word, cost them customers, then they might shape up.

We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issueconcerning directory listings. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EDT. You may also email us at icanhelp@windstream.com.

File a complain with the "public utilities commission"

This notice is the reason that I am pushing to sell all of our stocks and mutual funds holding your stock. This individual solicits over the phone bundle services for your company and represents you company in a way that does not help your BRAND>

Subject: Telemarketer harassment and statue 501.612 section C

I have been harassed for the last six months by ONE TOUCH DIRECT LLC out of Tampa Florida and during my research I found that Ron Benson the owner of the company was involved in some security fraud in Arkansas. Please tell me that this is just an oversight. I have done further research to find out that he has changed company names 4 times in the last 7 years and currently he and his company are violating laws and rules to protect citizens in the great state of Florida. Please forward this to the person that would be able to investigate and or prosecute this individual.

The Florida statue specifically states that “ had entered against him or her or any business for which he or she has worked or been affiliated, an injunction, a temporary restraining order, or a final judgment or order, including a stipulated judgment or order, an assurance of voluntary compliance, or any similar document, in any civil or administrative action involving racketeering, fraud, theft, embezzlement, fraudulent conversion, or misappropriation of property or the use of any untrue or misleading representation in an attempt to sell or dispose of real or personal property or the use of any unfair, unlawful, or deceptive trade practice” RON BENSON should never have been licensed.

Also below is a list of violations to Florida State Law as well as Federal trade laws and Federal Communication Commission rules.

Abandoned Calls

The Amended Rule expressly prohibits abandoned calls, which are defined as

Any call in which the telemarketer does not connect the call to an operator within

Two seconds of the consumer’s completed greeting.

A telemarketer must:

• Employ technology to ensure abandonment of no more than three percent

Of all calls per day, per campaign;

• Allow the phone to ring at least four times;

• Play a recorded message with the seller’s name and telephone number if

An operator is not available within 2 seconds of the consumer’s completed

Greeting. This message must comply with applicable federal and state

Laws governing the use of recorded messages; and

• Retain records demonstrating its compliance with these requirements.

Company-specific DNC lists

In addition to complying with the National DNC list, companies must establish

And maintain company-specific DNC lists and may not call consumers on this list,

Even during the 3 and 18 month exception periods described above. Publishers

Must also ensure compliance with the company-specific DNC list by

Telemarketing agents working on their behalf.

Caller ID

Telemarketers are required to transmit their telephone number and, where made

Available by the telephone carrier, name to any caller ID service used by the consumer. The telemarketer may transmit any number associated with the

Telemarketer that allows the called consumer to identify the caller.

"We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issue. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST. You may also email us at icanhelp@windstream.com"

Damn, why don't you send people to [protected] first whenever they have a complaint or problem dealing with the regular, beyond-poor, Windstream Customer Service numbers. Luckily, this [protected] exists. It's just too bad that it takes hours on end to get something actually rectified when it comes to over billing and poor service on Windstream's part. It's just a miracle that there are a few decent people working in the Windstream complaint department and sad that the front line is so devoid of them. Call [protected] if you have a complaint against Windstream. Hopefully, they can help you like they did for me; even thought it took several calls over a couple of months to get Windstream to admit to their mistakes of trying to charge me 59.99 for a service that is advertised at 39.99 by claiming that I live in an area that calls for the higher price. It helps that I called back and recorded the agent quoting the 39.99 price for service in "my" area and neighborhood. Call [protected] if you have a complaint against Winstream for poor service or blatant flash advertising. Again, the number is [protected]. Maybe, this will help others like it finally helped me. [protected]

I send my rebate 11-19-09 I call and they said I was to late to get my rebate . It is not over date if windstream would send it out like they said they would I been waiting for some money on my rebate .I a agree to pay my bills So why don"t windstream keep their side of their agree and pay the rebate I want to know something

Brenda

try these phone numbers to call. WINDSTREAM ACTION LINE UNRESOLVED COMPLAINTS [protected]. [protected]. the managers name is BRAD HEDRICK. ITS IN THE FIRST COUPLE PAGES OF THE NEW PHONE BOOK that is now in such tiny print. They refused to give me a regular phone number about my complaints on not being told my modem is $100.00 so that my bill is (was) $223.00 not the $49.99 . THE FCC YOU CAN ALSO CONTACT> good luck diane

i have windstream internet and i sent in the 50 dollar rebate and the 2 50 dollar gift card for sending 2 people to u all the modem rebate i sent it a while back i should had got it by now and the gift cards i should had already recived already but i havnt could you please get back in touch with me my email address is coffmanj14@yahoo.com thanks mrs coffman

i have phone and internet service from windstream was promised a 50.00 rebate and its been over 6months and i still haven't received it...

We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issue concerning your modem rebate. Please contact our Comlaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EDT. You may also email us at icanhelp@windstream.com.

I get knocks on my door from Windstream employees at a minimum of once a month. Sometimes as frequently as once a week. And often times it is while I'm trying to eat dinner or my dog is taking a nap. It really makes me mad to see that its them every time. And when they wake up my dog I get really pissed because she is going nuts thinking that we have company when its just some idiot trying to sell me something that I don't need or want. This has been going on for over a year now. I usually don't even bother answering the door anymore. I would estimate that I've had 20-30 door knocks from them in the course of the last 12 months. Nobody else knocks on my door that much, so why is Windstream doing it? I'm seriously considering posting a sign outside my front door that tells Windstream employees to F-off unless they want me to start answering the door with a shotgun. Thats how ridiculous this is.

We are sorry to hear of your recent Windstream experience. We take matters like yours seriously and want to resolve your issue with the door to door salesperson that came to your home. Please contact our Complaint Resolution Team at [protected] Monday - Friday 8:00am-5:00pm EST. You may also email us at icanhelp@windstream.com

Thank you
Mollie Chewning
Windstream Communications

Mrs.CS
I'm another phone user that is constantly being lied to and get no service. Phone has been out of service since 8/4/13 and everytime I call I get the run around - first they told me it will be 8/26 then 8/18 then 8/10 between 1-5 someone would be at my home. No one has contact came by to this day 8/20. I called again yesterday 8/19 and they told me it would by 9/5. I also told them
my mother has a pace maker that it connected to the landline phone and we can't call it in to physician due to this issue.
It is very obvious that the company doesn't give a you know what about the people only getting their money...
I'm sick of this run around and control that is given to companies like Windstream.

Last month I received a bill that had an extra $15 tacked on for long distance, which I didn't even use long distance because of my cell phone. I called and found out that they had started this monthly plan which "charges you unlimited long distance" for 8.23 a month. I said I want this cancelled. I did not ask for it in the first place! The
This month, I received a bill that has 127 minutes of a call to minnesota -- I don't even know anyone in Minnesota and if I were going to be on the phone long enough to speak to someone long distance, I would use my cell phone! Now, I'm really mad.
If that 8.23 month was for "unlimited long distance" then why am I being charged for this Minnesota call I didn't make in the first place. I was also billed the 8.23 this month, so I had almost $30 of long distance charges that I didn't even make! Now, I'm so pissed I am going to cancel my service. I don't need a landline. They can go f*** off.