Workout Anytime
Reviews and Complaints

I took my letter from my pcp on letterhead to discontinue my membership to the location and was told the owner would soon get in touch with me. I set up a date and time due to work schedule to met the owner, long story short I was greeted by the owners wife (whom I had no clue was such) who did not know anything about me stopping by but insisted I tell her my reasonings which I did. After getting nothing accomplished I proceeded to leave the building I briefly spoke with the GM on the owners wife’s phone, he stated the owner would be in touch with me. Not even 20 minutes leaving the gym I received multiple text messages from the owners cell phone some threatening and some messages of complete lies. So hear I am in dire need to speak with someone from corporate or anyone above the owner of the company I attended.

Jan 2,2023 I talked to the local club & asked about freezing my membership due to increase of hours at work . They was supposed to check & see what they could do & call me back in 2-3 days . I waited 2 weeks & called them back twice. Second time talked to someone supposedly from regional & they were sorta rude & said there wasn't anything they could do about it. Not even trying to help me anyway.

First, it is a damn shame that the corporate headquarters for workout anytime does not have their own social media. Local gyms having their own social media simply does not cut it. Second, the sumter, sc location really needs some roof repairs. Every time it rains they have to place trash cans all over the place to catch water. Please tend to this location. Plus one of the duct work had smoke coming out of the air vents.

You do not have permission to release my name to anybody nor a copy of this email.

I signed up for 3 months of personal training, I completed and paid for the 3 months in full. At the end of those 3 months I told my trainer that I did not wish to continue with the personal training and would now use what I learned to come to the gym on my own. She confirmed and that is what I did. 2 months later I noticed I was charged for 2 more months of PT Services which I did not want or receive. When I notified my gym they refunded one. I have now been in the process for MONTHS of getting the other month refunded and they just keep saying they are working on it but nothing is happening. They have my account info. They can deposit it back in like they did the other. I have also told them mailing a check is fine. It is $480. At this point I am about to file a claim with BBB and light up social media with reviews if I can't get this resolved. And I hate that because other than this issue I've had no problems but this is ongoing and ongoing and no one is taking care of it. This has been going on since June 2022 and it is now 9/27/22. This is unacceptable. My gym is in Lancaster, SC.

They make it impossible to dc your membership! Im on month 5! Now I have no other choice but to cancel my credit card! Their phone number is not even valid, in store they send you away, online they say the cannot find the member agreement, but they sure find my card to charge every month! The worst! Do not go! Ive been courteous, polite, calm, let them continue to eat my money. I cannot continue to be complacent. The very young people at the desk are incredibly unhelpful and this is not a gym I would ever go to again.

I've requested to cancel my membership to the Durant Oklahoma location. I contacted this location to eliminate my membership but the Management refused to cancel the membership unless I come to the location to sign a form. I told them I've moved and I can not come there to sign the form so the insisted I provide proof that I moved before they cancel my membership. I dont agree with providing my current address which is personal and irrelevant to cancelling this membership. I was told that when I wanted to cancel my membership I just needed to let them know, I reminded them of this statement and requested they scan the printed form and email me the form and I'll sign it and return to them but they refuse to email me the form. I want this membership canceled and no further charges to my account. I've been a loyal member and paid all my due, this should be the way you treat your customers.

My name is nicole fiessinger and on 3/19/2018 I went in to the glasgow ky workout anytime to cancel my membership as I had been a member for over a year and was just recently diagnosed with breast cancer and am currently going through chemo. I was approached by tammy and she asked how she could help me. I explained to her that I had called back in februrary to let her know that I would have to come in and cancel my membership due to my illness. whom ever I spoke to then told me that I could come in whenever I could as I told them it might be hard for me as I have been sick from chemo. While standing there with my husband she proceeded to speak with other members as they walked by but decided not to acknowledge myself when she found out I wanted to cancel. she took out a paper started to fill it out and told me that I would have to pay for another month since I did not give a 30 day notice. I proceeded to explain that I had called but was very hard for me to get in to cancel due to dr apts and being sick. She got very aggravated with me and slammed the paper down in front of me and told me to sign. I was so upset. She NEVER showed any empathy, compassion, nothing at all. She tried not to even look at me. When I went in there to join over a year ago they were very nice and friendly. It almost made me feel like I was a nuisance to her or just insignificant just because I had to cancel my membership. As you may know being diagnosed with cancer and getting chemo treatments is very expensive so im having to save every dime I have at them moment. I am just so disgusted as to how I was treated by her I would like something done. I paid for over a year to this club and then I have something life changing happen to me and I get nothing but a terrible crappy attitude. this women should NOT work with people especially if she is going to treat them like this. please address this issue. thank you.

When I signed up for my membership they did a free consultation for personal training sessions. I told the personal trainer at the chastain meadows location that I was not sure I could do it but I would try it out. i agreed to one training session a month for $45. When I signed everything with her she told me if I ended up not being able to afford it that she would cancel it. Well 2 months into it I let her know that I was not able to afford it and she told me that I signed a 12 month contract and I HAD TO PAY FOR IT. Well I continued to tell them that I just couldn't keep paying for it and I complained to the manager. Well the manager called Virginia (the trainer) an she then lied to the manager and told her that she said all I have to do is mail in a letter to cancel the personal training sessions. She NEVER once told me that. So after not being able to pay it and racking up a debt of $100 she tells me about being able to mail in a letter. So now I have to at least give them some sort of money. When I asked to cancel the first time I was up to date on my payments. She also made the remark that if i quit smoking that maybe I would be able to afford my training sessions and that was so rude and disrespectful. She lied to me and then insulted me in front of other employees by saying that. So now I have to pay them $155 just so I can cancel the sessions that they are still charging me for even though I have said I wanted to cancel. You can not cancel unless you are caught up. I got completely taken advantage of by this lady. So I am pretty much screwed either way. I would really like for someone to call me or email me so I can try and get this taken care of. I can be reached at [protected]. My email address is [protected]@yahoo.com

Workout anytime just open up in homestead fl, I signed up a couple weeks ago. When I signed up I was told that there would be option to add another family members to my plan for additional fee. Today I tried to add my son (13 yrs old) and was told he has to be 16, but that I can bring him in with me for one month? Really workout anytime I really think this is wrong. I canceled my membership with planet fitness to come over here and now I can not bring my son with me. Planet fitness you could bring your guess with you or get them their own membership as long as they were 13 or older and the rule of them having to come in with a parent was still applied. The only work around to this would be getting two premium memberships for both me and my husband because I am in the military I often have to travel and would not always be here. Corporate I really think your going to loose a lot of customers to planet fitness. For 19.99 I and one guest has access to everything with no limit on visits for my guest. I will be sure to spread the work to my coworkers to ensure they don't make the same mistake. Looking to leaving you all in one year if there are no policy changes. Gym is nice and having access is a plus but I would rather go back to planet fitness where I can take my son.
Sincerely smsgt cervantes

About a week ago i received a call that my monthly membership fee was overdue. My card on file should have gone through, but they said it didn't. So I gave them all of my info again, and the man told me it worked. Then they called again saying it didn't work again. I finally just got a charge for $55 and I'm not sure why when I did nothing wrong and the company was messing something up on their end.

I started a membership with 24-7 workout anytime gym in hixson, tennessee last year.in july of this year, I noticed a 48.00 fee on my bank statement from abc financial. The normal fee is 16.00 per month. I called abc financial and was told this was a yearly fee. When I started my membership, I was told I would only be charged a monthly fee and that I could cancel anytime. When I was charged the 48.00 fee in july, I called abc financial and told them to cancel my membership. They told me that nothing else would be taken from my account.in august, they charged another monthly fee of 16.00. I called abc financial again to talk to them about the fee since I cancelled the prior month. They told me I had to send a letter to cancel. I faxed a letter to abc financial and have a confirmation that it was received by them. I also cancelled my bank card so they could not take another fee. They did not reimburse the fee that was taken in august. Last week I received a letter from abc financial stating that I owed them another fee for september. I cancelled in july! They continue to bill me and have not given me my money back! I sent them an email last week, I called six times today, (Sept. 24th) because they would put me on hold and not come back, and they still refuse to cancel my membership! Abc financial is a crooked company! Do not deal with
Them in any way! I am going to report them to the better business bureau.

I have been paying for membership for 3 years have not been able to use this membership in a year and 6 months .can not use my slide card to enter .some employees are creepy one employee kept calling my daughter on her phone and just harrassed her till she quit i havent been back .they took out a one time fee out of my account without notifing me first i have never had this taken out before .it caused me to go into over draft for two checks causing a $70.00 fee that i didnt have to spend to start with.they denied my refund. i want to cancel membership they will not stop the membership that was to be over after a year .agreement # is [protected] .I am demanding this be stopped immediantly .Mrs Vicki Norris

The manager of this place is a *** when there is no reason to be. Employees are *** and rude. Hand sanitizers are watered down. Tanning bed cleaner smells like listerine mouthwash. The owner is a wino and a whino and thinks mouthwash will cover her alcohol breath. She has to drink so she can seem people friendly when she obviously hates people. Hey, gotta sign more members to keep the drinking money coming in. According to another source she ran over her foot with her own vehicle. No ***. She said she was going down the road and thought she had a flat when she hit a pothole. She stopped and got out and didn't put the vehicle in park. The vehicle started rolling and she chased it down. In the process it went over her foot hurting it. Ahhhhh! Poor baby. She goes through cleaning crews like a person who has OCD that washes their hands several times a day. This place is over crowded with equipment and [censored] members. The showers aren't private. Who the *** wants to step out of a shower so anyone can see you? Sorry, I'm not an exhibitionist and I'm not a ***. I'm there to work out, not to parade around the women's locker room naked. When the place first opened they were constantly out of toilet paper and soap. Why have a restroom at all? They have gotten somewhat better.. They have toilet paper and soap now/. The place could be cleaner and you better clean the tanning beds before using them?. They don't and there is no telling what you could be laying in.. The floors in the tanning rooms are nasty too:. I'm going someplace other than this three ring circus gym;. If you like an uppity country club atmosphere and attitude, minus the clean part, then this place is for you". If not I suggest you go to another gym.