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On 25/12/2021, I ordered a pair of boots online from www.martensboot.shop for a total of £36.50 including delivery.
Having received no confirmation, except (I later discovered) from "After-sales Service" - no other name - which gave only an order number and amount of £36.5GBP.
They actually took £37.35 from my credit card via some dollars to pounds conversion. The line in my credit card account shows:
25 Dec 2020 SS*fightargapplehop 50.15U.S. DOLLA at 1.34270415 £37.35
The company has no postal address or email address or phone number shown online. The only contact is by an online form which I have sent several messages on without any reply.
From checking their T&Cs I have discovered the company is in China - it says only the Chinese laws have jurisdiction over it.
I contacted the Dr Martens website to tell them about the company using their name and logo. They thanked me and after checking it said it was a fake site which was using their name and logo without authorisation. They had passed the information to their legal team.
I contacted my bank to change my credit card to prevent future misuse by the company.
Then on 04/01/2021 I received a pair of sunglasses by Yodel delivery. The package label shows the same order number as my boots order with www.martensboot.shop.
Is it possible to get a contact number for the Southall company or find who it is owned by?
The From address on the sunglasses package is: 4PX, Unit 5, Trident Way, Southall, UB2 5LF. There are a lot of complaints associated with this Southall address.
I don't understand the connection between this address in Southall and www.martensboot.shop based in China.
Desired outcome: Refund of £37.35
Hello, the exact same thing happened to me! Has there been any other progression in your query? Why did they send sunglasses etc?
Hi
I has exactly same experience
It was the same for me, no reply to e-mails to Customer service and it explains where the cheap sunglasses came from.
Still no sign of shoes, - a costly mistake!
This is becoming THE NORM. I ORDERED SANDALS FROM THIS COMPANY COSTING £49.92 EXCLUDING NON-STERLING TRANSACTION FEE ON 29/12/2020 A COMPANY FROM DOC MARTINS. STILLWAITING FOR THE DELIVERY.
I have received a pair of mesh ladies shoes in my size in purple apparently from this company but I do not remember ordering these at all & cannot trace an order on my laptop. It would appear that if I attempt to return these it will be virtually impossible so hey ho what to do?