I was offered 45,000 points to open a Wyndham Rewards Earner Card (backed by Barclays Bank) at timeshare a presentation through Worldmark Boulevard in Las Vegas Nevada. I completed all the financial requirements within the timelines given. After waiting the amount of time necessary, for the points to appear and seeing nothing, I contacted customer service. I spoke to them for several hours over 3 or 4 calls and they could not figure out how to link my credit card to an account. Finally, someone gave me a new account number and the card was linked. I waited again and finally called asking when my points would be available for use. I was told they would not give me points as that wasn't the agreement when the card was applied for. Knowing that wasn't true, I asked for a copy of my contract, and a phone number of their legal department. What I received was a call from a relations manager. This person said they would e mail my contract and the phone number (they haven't and it has been about 3-4 weeks now, They also said they would look into the agreement through Worldmark, where it was applied for, and award 20,000 points until the issue was resolved. Today I received a letter saying Hey are "unable to assist me with the rewards issue" and to call for further information. I did. The same thing was said, that my contract didnt say spend $1,000 in three months for 45,000 points. I again asked for a copy of my contract and the phone number of the legal department. I asked that the same customer relations representative call me to explain the steps takes and why I haven't received what I asked for and what I was promised if I changed cards. I specifically applied for this card because of the promotion and I believe Barclays/Wyndham are in breach of contract.
Desired outcome: Issued a total of 45,000 bonus points into my account (above points earned for other purchases made)