Xcel Energy review: Customer service

I have been unable to log into my account for more than 3 months. The website crashes redirecting me to the sigh in page. I never get to the sign in dialog. I have repeatedly reported this but no one has ever contacted me regarding the multiple tickets (supposedly) that have been opened and when I call in, the customer support agents are not able to connect me to anyone who can help me. I am a senior software quality engineer with greater than 25 years experience and cannot believe you don't have a support group for your IT issues with the website.

Error report as follows:

This page has an error. You might just need to refresh it. An unknown error occurred attempting to fetch definitions at: https://my.xcelenergy.com/MyAccount/auraCmpDef?_au=8AJquISPf1NWhnygj1KDQg&_c=false&_density=VIEW_ONE&_ff=DESKTOP&_l=true&_l10n=en_US&_lrmc=618546923&_style=-334469287&aura.app=markup://c:XE_CiamWrapperApp&aura.mode=PROD&c=xeMaintenanceRedirect,xeReCaptchaV3,xegSiteFooter,xegSiteHeaderAlert,xegSiteHeaderDesktop,xegSiteHeaderMobile&_uid=LATEST [An unknown error occurred attempting to fetch definitions at: https://my.xcelenergy.com/MyAccount/auraCmpDef?_au=8AJquISPf1NWhnygj1KDQg&_c=false&_density=VIEW_ONE&_ff=DESKTOP&_l=true&_l10n=en_US&_lrmc=618546923&_style=-334469287&aura.app=markup://c:XE_CiamWrapperApp&aura.mode=PROD&c=xeMaintenanceRedirect,xeReCaptchaV3,xegSiteFooter,xegSiteHeaderAlert,xegSiteHeaderDesktop,xegSiteHeaderMobile&_uid=LATEST] Failing descriptor: {markup://c:xeReCaptchaV3}

You are ALL fired!

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