YellowPages
Reviews and Complaints

A yellowpages.com representative called me and we setup a meeting to discuss advertisement. During this meeting the rep's computer would not accept a digital signature, so he printed out a copy for me to sign. Upon signing the agreement we had a verbal agreement the contract would not go live until I gave them the go ahead, the rep also agreed to send me a copy of the contract/order.

I emailed them that same day stating I would not be able to use there service. No response was received. One week later I emailed them again, they said there 'spam filter' must have caught the email as they never got it, they also stated that the contract went live and that they could not stop it now.

I responded asking for a copy of the contract and order, they failed to send one.

Because this service was unwanted I refused to pay them. Now they have a collections agency coming after me for 12 months of service(I only got 4 before they canceled). The contract stated that they have the right to cancel, but does not state that I would need to pay for 12 months.

I asked the collections department if I could cancel my service and I would pay for the 4 months. They stated that I cannot cancel, as it is there decision to make. There was also several misspellings and misleading phrases in my ads.

they did not live up to what they said paid ad would do.. sales reps are leaving false good reviews for people starting ad with them--anyone know how to proceed with lawsuit let me know. i have documentation backing up my accusations.

Yellow Pages Local Directory - YellowPages.com

Yellowpages.com uses deceptive practices to get a company to sign up for ads. In fact they out and out lie. As far as they are concerned, it's OK to lie about the hits and calls we would get as a result of their ad in the "Yellowpages.com but not Ok to cancel the ad. All ###. We got our first report and it was all the times I had checked on the web site to see if they had made the changes we requested on the ad. They put things in our ad that were not true. It takes weeks to get a correction and then they screw up the correction. We really dislike these people and feel they are crooks. Caveat emptor!

Getting the clicks promised? Really? You must be one of their representatives. They have no mercy when trying to deal with customer service. Their contracts are misleading. Their numbers are fabricated. I have not gained one " NOT ONE" customer from this company. Maybe I’m wrong in believing that is what was suppose to happen. Want to find out how effective they really are? Ask any new client where they received information about your company from. This company is the biggest organized scam to date.

These guys are kings of the bait and switch. Once you sign up, any tiny modification to the agreement, such as categories you advertise under, add an additional year to your agreement. Your contract won't say that but it's in there. Save yourself some aggravation and do your own search engine optimization and skip the outrageous fee and poor service of these folks. Hard to believe AT&T would let their name be attached to such shoddy service. If you do use them, double and triple check that everything is right before you sign it since the salespeople are pretty dingy. Also, be ready to get a lot of calls from other employees who try to take your contract away from the rep who sold it to you. I got calls from four different people in 3 days. The customer service number is useless, they just tell you to call your salesperson on his/her cellphone. Most importantly, they promise to drive a lot of traffic to your site but don't. We're essentially giving them $87 per month for nothing.

I have had at&t for over a year they are a total rip. My ad a free listing always is removed from the site and take on average a month until its replaced and about 500 phone calls from me to them. They just suck I'd love to bring a law suit agianst them.

They let someone post a scandalous review which was obviously a lie about my small company. When I reported they said they don't monitor the reviews and wouldn't post a retraction...I had proof what the immature reviewer said was a lie and the bad review was one person trying to ruin a small business. WHY WOULD YELLOWPAGES.COM ALLOW someone to come onto their site and do this. The reviewer didn't even know what our product was and said he lost $100, 000 due to us not taking returns...and well, $100, 000 is our sales for a year. I think we would have remembered this clown. I blame yellow pages for posting the review.

I am sorry that you are not happy with yellowpages.com. I was looking online found a website that you can have a ebillboard for FREE. Just go to seekshallfind.com. I was talking to my friend Josh he sign up for a ebillboard. He told me that he is glad that he got a ebillboard. His business just moved to a new building he went to change this info with yellow book and was on hold for 35 Minutes waiting for someone to talk to. When he went to his ebillboard and change his info and it took him just few minutes.

I got a call from them wanting me to "verify my address"and the rep kept talking over the recording, most of it was ok but the last thing, she said "this is just for the free listing " but the recorded voice was saying something like $59.95" so I said "What was that? I didn't understand"and she hung up on me. They were trying to scam me into recording my YES by lying about what I was agreeing to. Fortunately I've (or unfortunately) I've had this happen too often to say the word YES on a recording -- never do it for any company -- say something else like I understand or I comprehend. They'll hang up on you if it's a scam, which it usually is.

I got sucked into this trap too. The rep came in and begged to have me sign up. He even offered to pay for the first month of the contract. He didn't count on me tracking the crap that they call clicks. He begged and put pressure on to sign in less than 24 hours. We thought he was honest, saying he was a good Christian Church goer... BULL****! 6 months later he is totally MIA and left me my last email that it was all out of his hands. He works in the eastside Seattle AT&T Yellowpages.com area as a sales rep. He LIES and he'll even show you reports on the computer and then say that he'll lose his job for showing you all the success other have had but he shows you so you think he's a good guy trying to help. He will promise you the world in clicks but BEWARE he doesn't even know what the program is... for crying out loud he doesn't even know how the ads even work or what kind of Keywords to use. Post a comment after this thread and I'll get back to you with more information. If you have been messed up by this fool or others please let me know. I'm working on a large case and I have months and months of documented evidence and I'm not talking the baby google analytics... I mean serious tracking! get back to me if you have info!

Having same problems with cancel ads. Sent email and wrote on top of first bill prior to book renewal do not renew ads. They totally ignored. Im wiling to join in a class action suit.

A representative named Alex contacted our office to advise that I confirmed Yellow Pages Online advertising for our business, that an invoice for $499.99 would be forthcoming, the confirmation # is [protected], mentioned a cancellation # (none given), provided no return contact phone number, and left this message with one of our employees to give to me. I would not ever have authorized a service that would cost this business $499.99, especially since we have never utilized Yellow Pages or Yellow Pages Online to advertise in the past.

We approved small monthly charges of about $50. My wife does the bills and sometimes there is a laps in time before I catch miss charges. I there were 3 or 4 monthly charges of over $300 a month when I realized that they were over charging me. We stopped payment with our credit card provider. My wife spoke to them several times and they would not reosonably deal with the situation. Today a collection agency called me. This is corrupt and wrong! If they can provide a taped conversation or show me a signed contract for similar amounts that they charged we will gladly pay the bill. If not they need to remove us from collections and restore the damage they did to my credit.

YellowPages.com started calling me on Thursday, August 20. At my store to confirm my business information.
My statement was, if you are confirming my information. then you already have it and I will let you know if it's correct. I then responded to the questions with affirmative or Correct, being careful not to say YES to anything
I then confirmed my information with them and afterward hung up to take care of my clientelle.
They then continue to call me 30 times in 3 hours, tying up my phone lines and my credit machine So I was having a very difficult time caring for my customers.
I have told them to put me on the do not call list, Not interested, Get off my (blankity blank phone) and so on.
They then called 15 times on Friday, 4 times on Saturday, and 15 times on Tuesday.
By this time I'm fed up!
I called the police and filed a harrasement report against them so I can now have my phone traced, because in New York, you can't have your lines traced without a police report. Their number always comes up unknown and isn't readable with *69.
He then called 6 times on Wednesday before I let the cat out of bag.
Told the Indian Man that I had filed a report with the local police deptartment, The NY state atty. Generals office, and the phone company.
He then said he wasn't doing anything wrong. I went to dial the number to trace the call and he wouldn't hang up on his end to free the line.
This is Blatant harrassment

Yellow Pages is a nightmare. Over the years, our business has spent hundreds of thousands of dollars with YP 1/4 and 1/2 page ads, as well as their "online" services. What a joke. It is obviously necessary to have the best online presence these days, because that's where customers are. We have found an excellent boutique firm that does amazing design work (another thing YP could never do) as well as customized solutions and SEO that ACTUALLY generates trackable business. For less than we ever spent on YP. So, the solutions are out there, you just have to find the right people, and FORGET YP!

Was faxed a form from this company with the official YellowPages logo on the top asking me to update my information and sign and fax back. And with it I would get a free listing with google.com. Well they consider that form that you fax back with your updated company information a contract. They then will wait until AFTER their cancellation period to send you the first invoice. Getting the first invoice you think "what the..." and call to cancel. Oh but they do not accept PHONE CALLS! You have to write an email. And they will only reply by letter. When they finally do reply to your email, you are past your expiration date, and you can cacel but you are responsible for 6 months worth of the fees. Then go ahead and look for your listing on yellowpages.com, NOPE! Not going to be there! Because you see they are not the real Yellowpages and they will tell you that they are allowed to steal the logo of the real yellow pages because it is not copywrited. They will then supposedly cut you a deal for half of the $1000 you owe if you pay now. We said "no way in hell" and they had a woman from a "collection" agency call us to harass us for their money. We still said no. We then sent a complaint to the BBB in NY. They have stopped calling and have not contacted us since. Do be careful out there. This was a huge pain and a lot of headaches.

I signed up for a yellowpages.com ad with a 12 month agreement totaling $7800. I am now more than two months in to it and my ad is incorrect. Local salespeople will not call me back and AT&T's 800 number listed on the bill connects you to a voice mail box that is always full. They have created an ad for me that does not accurately represent the products I wish to market and never gave me an opportunity to proof read it or select the content that should be displayed. The first 45 days the ad was live it was not displayed in all of the geographical areas I had selected and paid for. I was promised a credit, which has not come yet and no response from sales people or customer service. My profile on yellowpages.com actually contains a link that goes to a competitor’s website. Without communication from them, I am unable to get this resolved. In addition, my local sales rep quoted me call counts in excess of 30 per month which is just completely made up as I have not attributed any calls to this service. I may stop paying for the service but from what I am reading, it seems like AT&T will sue you.

I would be very interested in participtaing in a class action suit agains AT&T/Yellowpages.com and can be reached at [protected] if one is being organzied.

I emailed and overnighted the cancellation of contract when i recieved. The rep told me i signed when we first met and i said i never agreed to a one year re-occuring contract. He told me 3 months would be suffice. It turns out my rep closed the complaint and did'nt tell me anything. When i call today the customer service team told me that according to my rep i made a mistake and want to keep the contract. How crazy is that. case no [protected]. I did everything the contract says i can do to cancel.

I agreed to a one year contract I've been established for 15 years as( the weld shop)I was told I could not use my assumed name as .com so we agreed to( Smiths Weld shop.com )yp set us up as (Smiths welding shop.com)now that's so far from our established name to be of any use to my business I complained I was gonna hear back with 48 hours that call never came I called them talked to another rep got no where they've been nothing but rude.now after me spending several different periods of time on the phone with this one or that one I have received calls from accounts payable trying to figure out why they haven't received a payment. Now they have a collection agency calling me.I'm in business and in order for me to make a profit I must give the customer what they want and if I should have a customer complain I address the complaint to keep the customer a satisfied customer.I don't pass it off to collections yp gave me nothing and that's what I'm going to give them p.s.if a yp rep is reading this why don't you people collect from Smiths welding shop @yp.com whoever the hell they are.since you guys refused to change it to what was originally agreed upon.I can see yp being extinct in the near future.

Do not go with their business. I wish I would have read this before.
Horrible, no real customer service. No one to call back. NO one to follow up. No way to cancel service after a not receiving any real business from them

Does anyone know how to make them cancel your account? They refuse to cancel mine, I had to actually cancel my credit card so they would stop stealing money from my account. Its INSANE. LOL at the James Rhoads guy is definitely a rep from yellowpages.FRAUD. If anyone has any advice please help. I'm going to have to get my attorney involved at 250 an hour and I'm not looking forward to that, but they just keep trying to force me to pay money I don't owe.

THIS FEELS LIKE FAUD

Yellowpages.com has called me non-stop. The representative has a thick indian accent making the call all the more annoying as I cannot understand her as she reads her script. At the end of "verifying my company information" she has to transfer me to someone to "confirm the information". I have told this "information confirmer" that I dont buy anything over the phone and that he can email, fax or mail me the information and I will decide if I want it. He instructs me that all the information is on the invoice. I finally have to raise my voice and tell him I dont want to purchase anything over the phone. He then hangs up... What a joke...this feels like fraud.

Clearly the second post is a sleeper from the company just adding mis information. He has no other active posts or enhanced profile. He is a fake person.

I've been up there for the last 3 years and my $600/month is getting me about 5K-15K back each month. Of course I actually pay attention to the call reports so I know which customers I'm getting from the ad (report has their name and phone number from when they call my ad). Just my opinion of course. I asked my rep if he has angry customers ever. He said they're usually people who never answer the phone or never check their traffic reports to see what customers they've gotten month to month. Also certain businesses don't do well...mostly really outlandish ones like book stores or fishing guides.

Hope this helps.

this company is a fraud. can you say "mickey mouse operation"? This has got to be the worst use of your advertisement dollars. complete waste of money. A first grader could do a better job on the website. what a ###ing bunch of crooks...the company should be prosecuted and shut down.

I want to thank all the wonderful individuals who have taken their time to respond to our comment/complaint and, apologize to those whom we have not returned contact. Your response (needless to say) has been over whelming. AT&T-Yellowpages.com and Blue Ribbon Auto Glass, Llc. have mutually agreed to terminate our contract and we have received a full refund. This does not excuse AT&T's misrepresentation of their product or unconscionable behavior. Nor does this make-up for our total financial losses. However, at this time we are not pursuing our law suite.

If I could pass on what this experience has shown me, I would say to, Not go quietly into the night. Let your voice be heard. File your complaint with as many organizations outside of ATT's control as possible. The BBB, Federal Trade commission, State Attorney Generals Office etc... If you are paying with a credit/debit card, STOP PAYMENT NOW! And dispute the charges with your card company (AT&T must prove their charges are valid to the card company and are not allowed to contact the person or business disputing the charges about the amount disputed until it is settled). If they do so, file a complaint with your card company (Visa/MC/AMEX/DC) not your bank. If you have been sent to collections, dispute the validity of the original bill. Make AT&T prove they provided the service. Your contract is for clicks, not calls. AT&T must show a preponderance of proof that your clicks are in accordance with your specific contract. The plain and simple truth is they can not. IF YOU DID NOT RECEIVE THE SERVICE STATED IN YOUR CONTRACT, THE CONTRACT IS NOT VALID. Finally, USE the experience and advice given on the complaint board. It is a great resource!

Thank you,

Mathew Korba
Blue Ribbon Auto Glass, Llc.

I wrote to the New Jersey atty. Mr Paul Perkins 3 weeks ago and he never even bothered to write me back. I will write to Mr. Korba today. ~~Melinda Lucas

hello Mr. Korba,

I just sent you email. I am VERY interested in joining this suit.
I just got word from the Better Business Bureau this morning that
AT&T has completely ignored our complaint and refused to supply
any feedback, so it's being closed as "unresolved".
Such a shame...I used to think highly of AT&T, but they've really let us down on this one.

Kristine Dembowski
Electronic Utilities, Inc.
Wexford, PA 15090
www.euipgh.com

I have been wanting to sue them for over 2 years. They promised us the WORLD and we got NOTHING from them. We signed about 2 months before the recession hit and they treated us SO disrespectfully and were awful to us. For this reason, alone, I will ALWAYS boycott their parent company AT&T (even though I want an iPhone so bad) (and, yes, I do know that Verizon will start carrying service for the iPhone soon). I even think I could get my rep to testify against the company. He had to leave town with his wife in the middle of the night to avoid being intimidated by them, himself. YP.com is the WORST company I have EVER had the displeasure to work with.

Where do I sign up for this suit?
~~Melinda Lucas, owner
Paneless Window Cleaning, llc
www.panelesswindowcleaning.com
PanelessWC@aol.com
[protected]

My name is Mathew Korba. I am the owner of Blue Ribbon Auto Glass Llc in Tacoma, Wa. I too attempted to advertise with the YPConnect program (yellow pages on-line), marketed by AT&T advertising. We are currently seeking businesses and individuals who have not received the services promised by Yellowpages.com Llc as sold by AT&T Advertising Solutions to partipate in a class action suite. The purpose of the suite is to recover financial losses incurred by mis-leading sales tactics and Yellowpages.com Llc's inability to deliver it's product as advertised. You are encouraged to participate.
Please cal [protected] or email BlueRibbonGlass@comcast.net for more information

Most of the online phone companies are extremely arrogant and could care less about the local business. They absolutely have policies in place where a sales rep is required to cancel an ad campaign when contacted by the customer yet the sales rep does not follow through because they do not want to pay back the commissions, or the manager tells them to ignore the order. I worked for Verizon and a customer asked me for a discount if he paid his bill 100% up front with his order. I knew the policy was a "no", yet I told him I would ask. I did ask and of course the answer was no. I informed the client and he was not satisfied and understood that it was not my decision to make, so he called my manager and was told the same. Then he called my managers manager. What happened after that was beyond belief. The higher manager instructed me to delete the clients ad entirely from the phone book stating, "he called me personally, and I do not like that." How arrogant is that for you. I told my manager I was not comfortable doing that to a client who relied on the printed phone book for most of his business. My manager followed through and omitted the clients ads. I was also an expert witness in a case against AT&T, the parent company of yellowpages.com where they mismanaged an account, for about $500, 000 in billing. It was a mess, and once again involved upper management. I am really sorry for the clients who get hurt by these big companies. I would encourage you to try locally owned directories and printed phone books. People do use them and they cost way less.

your all a bunch of idiots
a- you signed a contract that clearly says 12 months
b- how stupid are you to believe business is guaranteed ?
c-you signed "just to get them to leave""? thats the dumbest thing i ever heard!

I own Paneless Window Cleaning in Seattle. YP.com came to us a year ago and did this big dog-and-pony show with the hardest sales tactics ever. We basically signed up to get them out of our house. Immediately afterwards, we wanted to drop out...they hadn't even started running our ad yet! And they refused, saying we signed a contract and there was nothing we could do. They promised that our web traffic would go up at least 500%. The most calls we ever got in one month was 2, and neither call lasted over 1 minute. We cannot book a new client in less than 1 minute! They turned us into a collections company when our payment was one day late. They have been nothing but rude and threatening and horrible to us. I want to get in on this lawsuit. I just want my money back! I will be contacting this attorney on Monday. Oh, and we used to be on the first page of Google in the organic section. Now, because of their incompetentcy, we are on page 9. Who looks past the first page or two when hiring a window cleaning company!

we have had the same kind of problems with this company. our business fell due to the housing industry drop and I tried to cancel our ad. they gave me the run around and said I couldn't cancel..I had to cancel with my rep...who never returned my calls or emails after that. I actually called them when our business dropped and we couldn't pay any of our bills. I told them our situation and even said we would pay when our business picked up, but we couldn't do anything right now. We are trying to just pay our basic needs bills every month. They showed zero understanding and were threatening and harrassed us constantly to pay them. I kept telling them my story and they woudn't listen. Now they have a collections agency/lawyer saying they are going to take action against us. They are mean and intimidating and won't listen to reason...all they want is money...which we don't have. I want to be part of a class action against them also. thanks

I am an attorney in New Jersey. I have filed a class action. Would you have a minute when I could contact you?

Thanks!

Paul Perkins
paulperkins@lynchlawyers.com
800.656.9529

I am sorry that you are not happy with yellowpages.com. I was looking online found a website that you can have a ebillboard for FREE. Just go to seekshallfind.com. I was talking to my friend Bob he sign up for a ebillboard. He told me that he is glad that he got a ebillboard. His business just moved to a new building he went to change this info with yellow book and was on hold for 35 Minutes waiting for someone to talk to. When he went to his ebillboard and change his info and it took him just few minutes.

I am an attorney in New Jersey. I have filed a class action. Would you have a minute when I could contact you?

Thanks!

Paul Perkins
paulperkins@lynchlawyers.com
800.656.9529

We signed up for yellow pages (Calgary) for a year contract & for $750.00 a month on a prOmise that we will be the # 1 in google ad and will always be in the first page.This never happened so after 4 months, we told our sales rep that we want to cancell because we never got a call and besides they " mirrored" our website, they did not create a site for us.the sales rep insisted that we had lots of calls, of which we wonder because we never had a client that said they found us thru yellow pages. We called our rep again, this time he said that he had started a "claim" and had escalated the matter to his manager.Months later, we received a call from a female manager who was raging because we owe them 4 grand at this time.We tried to explain, she was not listening and was very rude.Another manger called and again told us about our bill, again we explained.the bill to date is 8 grand and our contract will be a year exact next month.we are trying to locate a phone number of a manager or an office address to send our complaint and cancellation letter but can not find one.Does anybody know the address of the Calgary or Alberta yellow pages department where we can address or letter? These people did not seem to know their head from their butt!

I worked for AT&T/ yp.com for 6 months. they are a bunch of crooks, so i quit. they wanted me to lie to clients about how many leads they would receive.

I intend this to help people get out of whatever horrible plan they got into.

If your plan is not working the reps and managers can look up the account and see how terrible it actually is, dont let them say otherwise. Complain as often as possible and threaten to stop paying. Get your reps manager on the phone, they all have one, and tell them that. They should usually let you downgrade into a very inexpensive ad, they cant let you break the contract, but they can downgrade you. Ask to be put in an LSA listing, it is the smallest and cheapest ad they sell. If you threaten to quit paying enough they will generally let you do this to shut you up. Give it a try

I have tried to cancel after my one year contract, but still the ad is posted. I did it in writing and still charging me for an ad that I want canceled. If I could go there and remove it myself I would. Yet this is another scam to keep billing after your intend to cancel. Thank God for using credit cards.

I got h-scaffolding phone number from yell.com..

I paid them £1000

On the 14th July 2023,a rainy day,

When they took there scaffolding down,they damaged my property.. I have sent them photographs,and asked them numerous times for there insurance details,but they have not respond to my phone calls or texts..

Darren Blair

hello,
this is from gameyan animation studio.
i submitted my business profile as per your requirements, but when i am searching my business in search bar it is not showing in database. so, can find the problem is what.
i am waithing for your responce

Thank you.

I in the last few weeks have had a an ongoing nightmare with yellowpages.com
First I was visited by their sales rep who was a nice guy and I truly believe that he believed what he was talking about. However his sales presentation was obviously trained into him. It in itself is deceptive.
Through the wording it gave an understanding that yellowpages.com and AT&T were partners with Google and Yahoo and that they not only had the abiltity to give you constant exposure on those search engines but that they also could work magic with a multitude of other search engines.
So I believed what I was told and actually bragged about it to my friends that I had signed directly with Google and Yahoo. That I was going to pay $700. plus a month and that I was going to be at the top of them both locally.
Honestly as with most of us business people we just are not web designers nor are we aware of deceptive web terminology.
First the web site that they were going to design for me no one contacted me in any way to let me know to take a look at it and at least approve it before I was charged. All of a sudden I went online to my bank and they had charged money to an account that I don't keep money in except to pay bills. So it over drew the account. I called them and they said that my site had been completed and that I should have recieved a package letting me know how to get there and how tomake changes.
I said I hadn't and asked them how to get there and they actually couldn't tell me.
They said they would send me instructions and a welcome package to my E-Mail right away. I checked the next morning only to find no instructions.
So I get a call and I ask the mysterious customer how he got my number he said yahoo and I asked if he saw a web site and he said yes and gave me the address. "I now think this caller may have been a set up."
So I punched it in and there it was my first viewing of the web site they constructed. Since I have very little experience with a web site I thought it looked fairly good and I wanted to change some things so I called the number again complained told them my story and they connected me to a recording that said that they were not in and would call me back. they called two days later. By the way still no welcome package.
Then I went to google and yahoo and checked it out for myself. Yes I found myself very easily several ways and so I waited for Phone calls or E-Mails>- NONE so I went back to google and yahoo two days later and the only way I was able to find myself was to actually put in the name of the business.
I called the rep and he gave me the gumball machine analogy which didn't make any sence to me because he had givin me the impression that I would be on top all the time.
I called them and told them I wanted to cancel they argued with me that I could not and I said very firmly you are not giving me what I was told 8 or more calls a month which is nothing and and X amount of Clicks which I did not understand. Because if you look up a number in the phone directory you call it right?.
They said that they would credit my account at the end of the year tward the next year. Well if im looding already I don't want a next year or even this one.
So at this point im very upset and not happy with what has happened.
I actually called Google and asked about this and they said that yellowpages.com not AT&T were not a part of their company that they were just selling their product as a third party and could not support these claims.
They told me where to go on their site to do all this myself and actually have a chance of getting on and being seen.
If anyone has any input would you please send me an E-Mail.

YellowPages.com is the biggest scam EVER! They lure you in with some very attractive promises that they can't deliver on. "How many calls would you need per month to cover the cost of this ad? One? Two? Five? We can GUARANTEE you 80 calls a month. Can you handle that much business?" (They also "guarantee" first page placement on Google and Yahoo. What they don't tell you is this placement is for them, NOT you.) We took the bait August 9th 2007 and our credit card was billed on August 22, 2007 (13 days later!). According to their claims, we should have received 640 calls in the 8 months since signing up. If we are lucky, we have received maybe 20. The first month we had no calls, no e-mails, 10 clicks on our ad and 5 to our web site. They were all either us or our rep checking to see if YellowPages had fixed any of the wrong information on our ad!
1) web address (took 3-4 weeks to fix)
2) logo-don't know where they got the one they had (took 2-3 months to fix)
3) business hours (3-4 weeks)
4) payment information (3-4 weeks)
I called our sales rep (Ellen) MANY times about these errors but it still took forever to get them fixed. She was slow calling us back and always seemed to have an excuse. It was almost like, after we signed on the dotted line their "Customer Service" got really crappy! But they still managed to promptly billed our credit card every month, even though the ad was wrong.
As a side note, in October and November our credit card was over limit and the charges were refused. December their collection dept called me saying we were 2 months behind in our billing and demanded immediate payment . I told him that was the first I heard of it and asked why they hadn't sent me a notice. His answer-they don't do that. I gave them our debit card number for a one time charge and asked that they send a bill rather then billing the credit card. He said they're "not set up to do that" and they "only do credit card billing". RIGHT!
Also, they are supposed e-mail a monthly activity report. From September 2007 to February 2008 I had to call our sales rep to get a copy of that report because we never got the e-mail. Ellen could never tell me why that was, but always said she "would look into it". In either December or January she finally told me they had the wrong e-mail address (that she entered incorrectly). Guess what-- for 4 months any client who tried to contact us by e-mail was rejected! Ellen apologized for it and was going to fix it right away but didn't. Then our business slowed down and we were looking for ways to cut expenses until the Real Estate market picked up again. I called Ellen to see if we could cancel, cut back or tweak the ad in some way. She and her supervisor (Kim) were supposed to come out the next Saturday morning (the only day that my husband & I could both be there). Kim had a family emergency and we had to reschedule for the next Saturday. Kim was sick and we needed to reschedule--again. I had enough, so the following Monday I called the Corporate offices and was finally connected to Jennifer [protected]). I told her about all the issues. She was very apologetic and immediately fixed the e-mail address, gave us a credit for 2 months and said she would change the account to paper billing. E-mail address was changed, credit was issued, but the billing was never changed.
I just called "Customer Care", reiterated all the problems we had and asked why the billing was not changed in January. The customer care rep (Candice) said that to qualify for paper billing the account needed to be at least 6 months old and the billing must be at least $500.00 a year. She didn't see any reason why it would be rejected and said she had to submit the request to the billing department by e-mail (done today). She should have an answer in 48 hours. I checked my notes & reconfirmed what she told me with her. I also said I would call her back in 2 days to confirm the billing has been changed.
Also, to cancel your contract at the end of the term you need to fax a letter to them at [protected] stating that you want to cancel the contract at the end of billing (I'm going to put and exact ending date!), Why you want to cancel and your phone number. I plan to Fax the request to them once a month from now until August, just to be sure they get it.
YellowPages.com's business slogan should be "At YellowPages.com we over promise and under deliver!"
I will update this to let you know if the billing has been changed in 2 days.

I used to work there...all these complaints are true. It doesn't work. For anyone! It's an online directory where 2% of consumers use when looking online for something. They say they are the 25th most visited website in the country...what a crock of ###.
Everyone is cancelling with them because their numbers of consumers looking for a particular business are bogus and not true. Do not buy this junk!

I signed up with yellowpages.com 8 months ago. I have had ZERO calls! I have receiebved ZERO emails! The product does not perform and in fact as I write this I tink I will just take them to small claims court and see what I get there. I will make sure the thousands of customers and people that I know will NEVER use there services.

We signed a 12 month contract with guarantees us 90 clicks per month on average and 1080 clicks over the next 12 months. Our first three months we received 42, 15, & 8 clicks respectively with no actual customers generated. They refuse to allow us out of our contract and state that if we don't get the required clicks by the end of the contract they will continue our ad for free until we get the clicks. I do not want to continue to pay almost $400/month for clicks I might get years from now. At the current rate it will take 49.86 months (4.15 years). They seem to think that I have to uphold my end of the contract, but they don't have to uphold theirs. They refuse to let me out of the contract. This is an extremely unfair business practice in my opinion. They claim they will "re-work" the account, but I'm concerned that I will now start getting phony inflated click data as an attempt to keep me in a contract that is not performing.

Thanks for your site. The phone # for the Presidents office was very useful, I just called. Hopefully they will allow me to finally cancel my account. Here are the details:

-Got an unsolicited sales call in May 2006. Signed up for a basic listing, as I was trying to get more business.

-Paid my bills regularly. Never got a single call or job from the listing.

-One month before my contract was up (1 year contract) I called the number on the bill, requesting that my account be canceled. I was told it would be, no problem.

-Following month, I get a call from a sales guy. He tries to get me to stay on. I refuse and tell him I would like to cancel the ad. He tells me I need to fill out some odd zero-ed out contract form in order to cancel. I thought that was odd, since all they required for me to sign up was a verbal agreement on the phone (recorded, of course). Why should I sign a contract in order to CANCEL service? He emailed me the form. I faxed it back.

-Next month (June 07), I get a bill, and email the sales rep asking why. No response.

-Next month (a few days ago), I get a second bill- with a collections letter. I email the sales rep. No response.

-Today, I get a voicemail from yellowpages.com collections, telling me they are going to send my past-due account to a collections agency. The rep leaves a phone number which does not work (results in an "out of service" error when I try to call). I email the sales rep, no immediate response. I call the sales rep. He tells me he will fix the problem and call me back. This was 4 hours ago, no call back yet.

-Called the President's Office. Spoke with an assistant, who tells me he will get back to me today with an answer of some kind.

All in all, it seems like a very shady operation. Never again will I do business with Yellowpages.com. Signing up with them was a BIG mistake. I made a grand total of $0 from the listing, and spent hundreds of dollars on the listing, and hours and hours of time trying to cancel. Now my credit rating is in jeopardy due to their sleazy business practices, and I am praying and hoping that I will finally be able to cleanly sever my ties with the company.

I have also had terrible experiences with yellowpages.com since May.

In 2004 smartpages.com (owned by SBC) bought out yellowpages.com and merged the two sites together. Up until that point, I had a great relationship with yellowpages.com. I was notified of the merge and promised that it would not effect my national premium listing. I was told my position and rate would remain the same. When the merge took place, my ad dropped in positioning with them and our logo disappeared.

I called up the new yellowpges.com office to request that they repair these issues. They did put up our logo, however I would have to pay a HUGE increase in monthly advertising costs to to get our positioning back. I was very upset, however they refused to do anything about it.

08/2006, Vic Deverian (sales rep) offered me a 3 mo. contract to try a national tile ad for $4,126. 01/2007, I then called back to take advantage of this offer. I was then told the offer did not exist and I would have to purchase a 12 month contract at an even higher rate. After going through about 6 offices and many more reps, I called the Yellowpages.com Presidents office. I spoke with Rita Haynes (Executive assistant [protected]). Rita took my complaint and assured me someone in her office would contact me to resolve this issue. The call never came. I called several more times and nothing.

05/08/07 Rita gave me a call to tell me that the offer never existed and more importantly my account was now past due. First, I was unaware we even still had an ad. My understanding was I cancelled in 01/2007 to negotiate a bigger ad. However, they did not cancel and kept billing me. Since her call, I sent in two payments. What I would like to know, is why would an executive assistant to the president be calling me to tell me this? They do have a collections department.

My ad remained up until 06/29/2007. HERE"S WHAT YOU SHOULD KNOW. 06/29/07 yellowpages.com launched a new interface. This means they now had development costs to cover. So, for any reason possible they dropped tons of ads from their listings. WHY? - to force you into higher contracts and lock you in for 12 months! Tssk Tssk! This should leave you with a couple questions. 1. For a company who boasts about how many visitors it's site gets, why would they feel the need to lock you into long term contract? 2. Is yellowpages.com guilty of unfair business practices? - YES!

WHAT SHOULD YOU DO?

1. Immediately file a complaint with the Pasadena Better Business Bureau. www.labbb.org

2. File a complaint with the Dept of Consumer Affairs. www.consumeraffairs.co.la.us

3. File a complaint with the State of California.
www.usa.ca.gove

4. Post complaints with consumer Blogs everywhere! Continue to revisit them for updated information. WHY? - CLASS ACTION MAY COME UP

5. Call Rita Haynes in the Presidents Office. She has since become a "Executive Manager". [protected]

6. Send a certified letter to the presidents office requesting immediate solution.
Yellowpages.com
7 North Fair Oaks Ave #200
Pasadena, CA 91103

I am asking anyone who has had a bad experience with yellowpages.com to contact me directly at selina@wellkneadedmassage.com. I will be posting formal yellowpages.com consumer blog.