Yelp.com review: Blue Zepplin HVAC

I am at a loss for words on where to begin. The experience with Sam was nothing short of a nightmare. Here is a summary of the events that transpired:

I initially requested for my washing machine to be fixed on Friday. Sam said he could come on Saturday, which did not work for me. So, I asked if he could come on Monday instead, to which he agreed and we settled on a 5 pm appointment time. However, yesterday (Monday), he called me at 3:30 pm insisting he was on his way, despite our agreed-upon time. When I reminded him about our arrangement, he became hostile and demanded to repair it immediately as he was coming from Richmond.

I told him I was still at work and that my son would be there to meet him. However, he called me after 10 minutes asking if I was coming and displaying an aggressive attitude. When my son arrived, Sam proceeded to inform me that a sock had been causing the issue with the washing machine and that he had fixed it, demanding $150 for the service - almost three times the initial quote. When I questioned him about the sudden increase and asked to be notified before any repairs were made, he turned even more aggressive and refused to leave until he received the full amount.

After attempting to negotiate and even upping the payment to $125, I eventually called the police. Subsequently, Sam left but continued to harass me with phone calls. Unfortunately, the washing machine still remained faulty after I had paid him $70, leading me to believe that he had not conducted any repairs at all.

In summary, Sam, whose full name is Lahoz Samuel Alcantra Perez, is deceitful in his pricing, unprofessional in his conduct, and fails to carry out the necessary work. I am now left $70 poorer with a dysfunctional washing machine.