Yelp.com
Reviews and Complaints

Hi Lucy,

I see that Yelp has moved my open letter to Yelp, and the FAKE "reviews" to the filtered page.

You seem to be doing an awful lot of juggling things around for a "filtering" algorithm that is supposed to work "automatically"

You first moved two of the FAKE "reviews" to the filtered page after my first letter to you, and one 5 star legitimate review, now you have moved all the FAKE "reviews" to the filtered page.

Is it that your moral and ethical turpitude causes you to think that by making the FAKE "reviews" more difficult to access you have fulfilled your responsibility to keep peoples reputations from being maligned? Or is it simply your bullheaded "we are never wrong" attitude?

Or are you simply too arrogant to admit that you are wrong?

Perhaps you would gain more respect as a reputable and reliable site for business reviews if you simply stood up and said: "We are sorry, we made a mistake, we apologize to you for the harm that may have been done to your businesses' reputation by our failure to act on irrefutable proof, and will seek to find ways to prevent this from happening in the future to you and other Yelp users".

Or, maybe take a lesson from the Japanese, and do the honorable thing. Seppuku. Oh but wait, that is for warriors, Samurai, Men of Honor. Well, just a thought, Never mind.

Is there some reason you would not want the public to see that Yelp still leaves up absolutely FAKE, libelous "reviews" even after you have been provided with irrefutable proof that these "reviews" are FAKE"?

You have been put on notice and provided with proof, and still you allow the libel to remain on my review page.

You are now legally culpable. You cannot say that you were not notified, and were not provided with proof.

I will ask you again. Yelp, please remove the libelous FAKE"reviews" from my page.

Yours truly,

Jim Lamm
Precision Paint & Tile
433 West 43rd St
New York, NY 10036

[protected]

Gotcha yelp! proof that you published a fake review about my business - look at bottom of complaint.
The same fake review that was posted about me on yelp had been previously been posted about others on other sites. see screen shot.
1 reviewjim l.
Union city, nj
12/30/2011 dec 29, 2011 | 12:22pm pst
Hi jim,

Thank you for contacting yelp.

We've looked at the reviews by sean t, lindsey l and monika k, and since they appear to reflect the personal experience and opinions of the respective reviewers, we are leaving them intact. unfortunately, we are not in a position to verify that these reviewers have a conflict of interest with your business.

In cases where our team does not have enough grounds to take action on a review, we look to the business owner to contact the reviewer directly, and I see you have already taken this step. it is our sincerest hope that you will be able to resolve any issues or misunderstandings with these reviewers amicably.

Regards,
Lucy
Yelp support

_ _

Hi lucy,

So, your solution is for me to contact the individuals who put up the fake "reviews", individuals that I have never met, have never done any work for, individuals who have libeled me, and posted a vicious slanderous fake posts, and work it out amicably with them? what is it that I am supposed to resolve with them again?

1.) "their"staff", who is always hard to reach, often blames each other".

2.) "precision paint and tile is unreliable, does incomplete work, has un-experienced and"clueless staff"

We have no"staff"lucy, precision paint & tile is a sole proprietorship. I am the staff. I am the person who answers the phone, I am the person who responds to the email. no one else.

3.)" from our experience, and from similar accounts of our neighbors, I strongly recommend against using precision paint and tile."

A"review"is supposed to a recounting of the reviewers personal experience, isn't it? you are allowing hearsay from fictitious"neighbors"as part of a review?

4.) the" reviewer"sean t is from"montpelier, la"'.

Montpeiler louisiana is a bit out of my service area, by about 1, 000 miles.

5.)"I hired precision paint and tile to repaint my 3 bedroom condo in manhattan... first of all he wasn't insured and I had a hard time "sneaking" him into the building."

Yes, of course, any reputable client would"sneak"a contractor into their building and hide the work from both the condo board and the buildings management company, and, he owns a"3 bedroom condo in manhattan"and needs to"get his security deposit back"?

Uh, I don't think so. condos don't have"security deposits", rentals do.

I carry $2, 000, 000 general liability, and workman's comp, and have had a continuous policy for over 11 years. you have time to write your response, but not the time to call me or email me to verify this information? in the three minutes it took you to write your email, you could simply have called, asked a few questions and verifed information.

My insurance agent: please call them.

Robert c mangi agency
152 mineola boulevard
Mineola, ny 11501
[protected]

This alone is more than sufficient reason to remove these"reviews". it proves beyond any doubt that this"review"is fake. you cannot say that you cannot verify this. call my agent, then remove the"review"please. then please write a public apology for allowing an honest business to be libeled viciously on your site.

From you:

:"we are leaving them intact. unfortunately we are not in a position to verify that these reviewers have a conflict of interest with your business"

I see, if you are going to err, err on the side of the fake"reviewer"who trashes and libels an honest business person's reputation. do you really think this just to honest businesses?

These same"reviews"were on yahoo local, citysearch, and other sites. I contacted them and the"reviews"were all taken down in less than 5 minutes,.

I would like to express my sincere gratitude to yahoo! local, and citysearch for their outstanding customer service, and taking immediate action to right a clear injustice and mitigate the harm already done.

I would like to thank yelp for.. umm.. umm.. alrighty then.

To my clients over the years, thank you for your continuing support and repeat business.

Jim lamm
Precision paint & tile

_

Update to yelp.

Please open this link and read the"review"does this look familiar? my"review" by lindsay l?

Http://newyork.daype.c...

Interesting what you can find with just a little effort, isn't it?

Now will you remove them?

And, I think an apology is in order, don't you?

Here's four more. busy little rascal isn't he.

Http://www.google.com/...

DEC 29, 2011 | 12:22PM PST
Hi Jim,

Thank you for contacting Yelp.

We've looked at the reviews by Sean T, Lindsey L and Monika K, and since they appear to reflect the personal experience and opinions of the respective reviewers, we are leaving them intact. Unfortunately, we are not in a position to verify that these reviewers have a conflict of interest with your business.

In cases where our team does not have enough grounds to take action on a review, we look to the business owner to contact the reviewer directly, and I see you have already taken this step. It is our sincerest hope that you will be able to resolve any issues or misunderstandings with these reviewers amicably.

Regards,
Lucy
Yelp User Support
San Francisco, California

__________________________________________________ _________

Lucy,
It is obvious to anyone that has even a very small brain that these "reviews" are fakes. Let me point out some obvious lies and comments that cannot possibly be true, and are easily verifiable.

1.) Their "staff", who is always hard to reach, often blames each other.

We have NO "staff" Precision Paint & Tile is a Sole Proprietor ship. I am the only staff. This is easily verifiable, but a businesses reputation is not important to you. You will allow any businesses reputation to be trashed with out making even the slightest effort to verify the authenticity of the "review"

2.) Precision Paint and Tile is unreliable, does incomplete work, has un-experienced and clueless staff.

Again we have no "staff" When someone calls my company, or emails the business, I am the person who answers the phone, I am the person who responds to the email. No one else.

3.) From our experience, and from similar accounts of our neighbors, I strongly recommend against using Precision Paint and Tile.

A "review" is supposed to a recounting of the reviewers personal experience. You even allow hearsay from fictitious "neighbors"

4.) The reviewer is from "Montpelier, LA"'.

Yelp is for local reviews is it not? Montpeiler Louisiana is a bit out of my service area, by about 1, 000 miles.

5.) I hired Precision Paint and Tile to repaint my 3 bedroom condo in Manhattan...first of all he wasn't insured and I had a hard time sneaking him into the building.

Yes, of course, any reputable client would "sneak" a contractor into their building and hide the work from both the condo board and the buildings management company. This is my insurance agent: I carry $2, 000, 000 general liability and workman's compensation, and have had a continuous policy with them for over 6 years. You have time to write me this email, but not the time to pick up the phone or send them an email to verify this information? In addition, this exact same "review" has been posted scores of times on the internet. on craigslist in particular, with only the company name, and individual name being changed. Your failure to even make the slightest effort to vet "reviews" and that you leave libelous "reviews" up, allow bad businesses to be lauded with fake positive reviews, and good businesses to be trashed by competitors is clearly indicative of only one thing. You care ONLY about PROFIT. Content = PROFIT. You could care less about the harm you do. Only profit matters to you.

Robert C Mangi Agency
152 Mineola Boulevard
Mineola, NY 11501
[protected]

6.) That guy is a biggest SPAMMER on craigslist! He is a rip off artist. Beware! Avoid at all cost!

This is a "review"? It seems to be missing any information about a job that I did for her?

From you:

:"We are leaving them intact. Unfortunately we are not in a position to verify that these reviewers have a conflict of interest with your business"

I see, if you are going to err, err on the side of the fake "reviewer" who trashes and libels an honest business person's reputation. That seems the intelligent and thoughtful thing to do to me.

You and your company, are completely lacking in even the slightest morality or ethics.
You allow businesses to be trashed, and send them a letter telling them basically that you could care less that an honest ethical business is being trashed and libeled on you site.

These same "reviews" were posted on Yahoo Local, Citysearch, and other sites. I contacted them and ALL OF THEM had the "reviews" taken down in less than 15 minutes. But of course, not Yelp.
You company, and the mindset of it employees is despicable.

I would like to express my sincere gratitude to Yahoo! Local, and Citysearch for their outstanding customer service.

To my scores of clients over the years, thank you for your continuing support and repeat business, To new clients reading this, these "reviews" are absolutely FAKE. Yelp is infamous for this kind of thing. Please search "complaints against Yelp and you will find literally THOUSANDS of complaints regarding this same issue.

Jim Lamm
Precision Paint & Tile

On Monday, November 28th, I went to “Pentagon Row Cleaners - 1301 South Joyce St. D26, Arlington VA, 22202” to clean my dad’s sport jacket. It had many oily stains and I washed it but stains didn’t come out. So I went to the dry cleaning – I go there since 2006. Most of the times they are doing ok job, not perfect but good enough. Sometimes, there are some stains still there but you can see that they did try to clean and it is fine with me. The tall women who works there told me that all stains might not come out but they will do their best. She asked me for two days, so they can clean it better. They ask for two days to clean very often and I always tell them: “No rush, just please clean it well”. Today, November 30th, I came to pick my father’s jacket, thinking that it will look much better. My father loves this jacket. When I looked at this jacket, I saw very clear that nothing was done – NOTHING! This tall lady ( later I asked her name and she refused to give it to me) told me they cleaned it twice, did their best, stains didn’t come out and they will charge me $8.00 for trying. I can see that they didn’t try, because it is even wrinkled the way it was when I washed it, every little stain is there, absolutely nothing been done to this jacket! When they try to clean but can’t remove everything, you can see that. If some of the stains still there but you can see that they tried, and jacket looks pressed, I would’ve said: “Oh, well at least it looks a little better”. In this case they just didn’t do the work and want to charge me $ 8.00 for keeping the jacket for 2 days in their dry cleaner. I didn’t pay, left very emotional and my blood pressure went up just before work! Later this women called the manger/owner, his name is Steve Kim, and he told me that they cleaned it 3 times. Which one is this? 2 times or 3 times? He didn’t want to clean it again and that’s what I asked him to do. Please help me to resolve this and make them to try to clean this jacket or not charge me since they didn’t do any work!

Yelp is hot right now, I hope they crash and burn. Yes my account just got canceled, and I have just spent several hours checking out others experience on different sites. Go ahead, if your a business use them while they last. If your looking for a place to go, filtered reviews which lead to deleted reviews are more of the truth. Yelp will probably change this soon. Don't believe anything on yelp. Its a shakedown operation for businesses where positive reviews are the carrot and negative reviews the stick. For us, the curious public, its just a road they walk.

My story is the same as thousands of others. I intend to help get the word out to business owners and consumers on how we can take action. Visit saveusfromyelp.com to voice your complaint then visit https://www.ftccomplaintassistant.gov/ to file a complaint with the ftc. If you are wondering about laws governing consumer testimonials visit http://www.ftc.gov/opa/2009/10/endortest.shtm

Announcement: 

We have recently implemented a system to outsmart yelp from hiding our filtered reviews:

Step 1- first of all, if you're advertising with yelp, stop doing so and shift that money to optimize your own web site instead

Step 2- have a graphic designer make a yelp badge that is placed on your web site. It should say "we have... Filtered and unfiltered reviews on yelp". 

Step 3- when a visitor clicks on the badge, it will go to another page on your own web site (Instead of going to yelp's. (Why help them get traffic and rank higher anyways)? 

Step 4- on this page have your graphic designer get a screen capture (Picture) of all your filtered and unfiltered reviews and have them pasted together onto one page.

Now, all your reviews (Filtered or not) will be visible to all your web site visitors. 

5- put a note on the top that says, "for your convenience we have placed all our filtered and unfiltered reviews on one page to see. If you'd like to go to our live yelp page, click here..."

Make the whole page clickable to your live yelp page  so no-one will say you're trying hide something or to be dishonest 

Advantages of doing this: 

1- your visitors will stay on your web site instead of being directed to yelp's

2- your visitor can't click on your competitors 

3- no more being a slave to yelp's algorithm

4- yelp would not benefit from getting traffic from you and higher rankings on google 

5- this whole process cost us less than $150 to implement 

Just be sure to shift that $300 per month on yelp advertising and put it into keywords that people will search for. 

Please pass this along to everyone you know

I can't believe how unethical this site is for business owners! They use this so called filtering system for user reviews when in fact it's just a cover for extorting businesses for money. I just hope that people continue to sue them and spread the word.

To:
BBB of the Golden Gate & Northern California
(Oakland, CA)
1000 Broadway, Suite 625
Oakland, CA94607
August 9th, 2011

I have had a advertising page on Yelp for over a year. I had four legitimate 5 star reviews on my page that were removed by Yelp's "filtering" process. This is their right, it's their site.

I wrote to them and explained why I disagreed with this process. They defeneded it. No problem.

I then wrote to them and politely asked them to delete my account and remove my page and any references to my business, After a week the page is still up, and they have blocked access to me from my account so I cannot edit or remove information. My advertising contains copyrighted material and trademarks. Their refusal to remove the page is copyright and trademark infringement.

They have no right under any circunstances to use my business name on their site without my express permision. They have been uncooperative despite several request to remove information relating to me personally or to my business.

I have also had several very persistant sales people from their company call me numerous times when I have made it clear to them that I am not interested in advertising on their site. They are very high pressure in their sales practices.

Thank you.

Precision Paint & Tile

-----------------------------------------------------------------------------------------------------------------

Hi Jim,

Thanks for writing. We are glad to have this opportunity to address your concerns.
You requested that your listing be removed from Yelp. You also expressed frustration with our review filter.

Unfortunately, we don't remove business listing information. While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. While we understand you are concerned that some reviews are not currently appearing on your listing, it's important to remember that since users can become more or less established over time, their reviews can disappear and reappear over time as well. Either way, we never actually delete these reviews, and they can still be found on the reviewer's personal profile page. These filtered reviews are also viewable by clicking on the "Filtered" link at the bottom of your business page.

You also said that use of your business name is copyright infringement. We're glad you brought that up, as we sometimes see confusion on this issue, so we want to make sure we're clear about what we do and why we do it. We list businesses in our directory to allow consumers to read and write reviews about those businesses. Even when a business owner has registered their business name as a trademark, the law protects the right of a website like Yelp to list the name, just as it protects the right of consumers to talk about what they like (and don't like) about a meal they ate, a plumber that they hired, or a car wash that they visited. This right falls under the "fair use" doctrine in trademark law.

You mentioned that your access has been blocked so you are unable to "edit or remove information." Yelp locks fields on business listings to prevent changes if the content has been approved. In this case, it appears that you attempted to change your business name to "Yelp is Arrogant, " your address to "123 Main St" and you attempted to add the category of "Arcades" to your listing. Due to these false edits, and because the current information on your Yelp listing matches the contact information on your official website and other publicly available sources, the fields on your listing were locked.

It looks like you posted a review to your listing. Per our Content Guidelines, business owners and employees cannot post reviews to their listings, so your review has been removed. That said, your business account is open -- you can log into your account at https://biz.yelp.com. The login email for your business account is mentor***@optimum.net. If you need to reset your password, simply click on the "Forgot Your Password?" link. For more information on using Yelp as a business owner, please visit https://biz.yelp.com/support/using_business_account

Regards,
Yelp HQ
------------------------------------------------------------------------------------------------------------------
(The consumer indicated he/she DID NOT accept the response from the business.)

Hello Yelp HQ,

I will address your letter point by point.

I have never been one to mince words, and I will not begin with your company.

You address me by my first name with ''Hi Jim'', as if you know me, and we are friends, neither of which is true.

This is both unprofessional and smarmy.

You then have the audacity to end your letter with ''Regards, Yelp HQ'' You address me by my first name, and then depersonalize me by indicating that your letter was written by a ''HQ'' (not Headquarters, mind you but ''HQ'') and not by individual human being, who has a name, but rather a corporate ''entity''You have immediately, in just a few short words, positioned yourself as exactly what you are, and clearly elucidated your true nature as a corporate entity, an arrogant swaggering pompous ###.

''You requested that your listing be removed from Yelp.''

Yes, this is correct. Perhaps you will recall this email that you sent me on Sunday, July 24th, 2011 at 4:09 PM:

----------------------------------------------------------------------------------------------------------------------

----- Original Message -----
From: "Yelp"
[protected]@yelp.com
To: [protected]@precisionpaintandtile.com
Sent: Sunday, July 24, 2011 4:09 PM
Subject: Yelp Account Closure Confirmation Request

Dear Jim L.,

We're sorry to see you go. If you really would like to permanently close
your account, click on the link below. IMPORTANT: This closure is
permanent; you will not be able to restore your account after you click this
link.

https://www.yelp.com/account_close?c=qu0fN4jnst9CYOUv_AUucA

We hope you'll stay a Yelp user.

The Yelp Team.
-----------------------------------------------------------------------------------------------------------------

I indicated to you then clearly and without equivocation then that I wanted to permanently close my account. Despite this email from your company and my clear and unhesitant answer, you did not close my account, proving that in addition to being arrogant swaggering pompous ###, you are also liars, and clearly cannot be trusted, your word means nothing, and that you are totally lacking in any ethics whatsoever.

''You also expressed frustration with our review filter.''

Incorrect. Not only is this incredibly patronizing, it is a fallacious argument and a red herring.

I did not ''express frustration'' I called it exactly what it is, bias, censorship, and manipulation for profit.

Your attempt to twist my words only illuminates your ineptitude and lack of grace.

I made it clear to you that because of your convoluted self serving logic and total lack of ethics that I wanted nothing to do with your business or your website, yet you persist in shoving what YOU want down my throat.

''Unfortunately, we don't remove business listing information''

The absolutely stunning arrogance of this statement almost leaves me speechless. Who the hell do you think you are?

''this kind of information is publicly available and its use is protected under the law''

Really?

I missed the cites in your letter. Did you just forget them? Or am I just supposed to swallow this hogwash whole? I guess from a big important company like yours you would expect the unwashed masses to buy this ###. Perhaps that is why you are being sued over this very issue by multiple companies, and a class action lawsuit?

You can find numerous sources and cites here:

http://www.google.com/webhp?sourceid=navclient&ie=UTF-8#sclient=psy&hl=en&rlz=1R2GGHP_enUS432&site=webhp&source=hp&q=is+yelp+being+sued&rlz=1R2GGHP_enUS432&aq=0j&aqi=g-j1&aql=&oq=&pbx=1&bav=on.2, or.r_gc.r_pw.&fp=14222ec34f924891&biw=2009&bih=863

in case you are unaware that you are being sued.

I would really like to know what law you think ''protects'' you in your stealing, usurping, and using business information for your profit without their consent and against their will. The "fair use" doctrine in trademark law in no way gives you the right to use anyone's business information or trademarks for commercial profit.

Cite: Section 107 contains a list of the various purposes for which the reproduction of a particular work may be considered fair, such as criticism, comment, news reporting, teaching, scholarship, and research. Section 107 also sets out four factors to be considered in determining whether or not a particular use is fair:
1. The purpose and character of the use, including whether such use is of commercial nature or is for nonprofit educational purposes
2. The nature of the copyrighted work
3. The amount and substantiality of the portion used in relation to the copyrighted work as a whole
4. The effect of the use upon the potential market for, or value of, the copyrighted work

''we want to make sure we're clear about what we do and why we do it''
I already know what you do and why you do it. You are thieves, parasites and bullies. You take what is not yours against the will of the rightful owners, and create web pages where you can sell advertising for profit using information that you have no right to use.
No clarification is necessary.
You know, at this point I am weary of responding to your ###.
If I have not sufficiently to this point, let me make my self perfectly clear.
You can kiss my ###. I don't like you, and I don't like the way you do business.
Your company and your polices are a perfect example of everything that is wrong
with America
today. Companies completely lacking in ethics, morality, and fair play, and that put profit ahead of all else. You are no better than common thugs and you need to get your boot off of small business owner's throats.

I want the page taken down. Period.

If it is not, I will be looking for a lawyer as well, and join the others who are
currently suing you.

>JL<
(A PERSON, not a HQ)

I own a beauty salon in Southampton, NY. I had nothing but positive reviews. As soon as one bad review came up, Yelp filtered all the others and dropped my star rating down to one star. I am a destination, resort community business. There are transient clients that look to sights like yelp for reviews. That type of negative publicity could hurt my business severely.
To make matters worst, someone countered the bad review. That never even made it passed the filter. It was filtered automatically! Also, when you try to read the filtered reviews, the verification letters that pop up are upside down and backwards, making it impossible to even read the filtered reviews. This site is a complete scam! They want your advertising money to show filtered, positive reviews! Do not advertise with them!

We have a restraining order from a past employee who TOLD US he posted a completely false and slanderous review and Yelp will not consider removing it. I've sent 14 emails to [protected]@yelp.com. Each time, they answer me, but there's no progress. Our lawyer is building this into our case, but it might not be resolved until 2012. Does anybody have any advice as to what we can do in the meantime? I want them to look into the email address that the account is registered under and any activity on the account (i.e. changing the username) which I'm certain they can track, but they refuse. Urgent advice needed!

This site is very unfair in listing their postings. I have posted on several businesses and some recent postings will go to the top while others will not show up at all or be filtered. This seems very unfair to the person posting and certainly to a business when there is a positive posting.

Further, anyone associated with these sites should not be able to post to these sites.

I'm taking time out of my busy schedule to inform the public to not list their business on www.yelp.com, it is a review website for businesses.

They are the modern day extortionists, scam artists.
I have had numerous clients that have been in business for years.Their reputation has been ruined by www.yelp.com and fake reviews.

For example one of my clients Dr.Joe lists his practice on yelp.com, he gets 10 positive real reviews from clients.Then he gets 2 negative fake reviews without any merit or proof etc.Yelp removes the 10 positive reviews and leaves the 2 negative fake reviews.Then yelp offers to remove the reviews for 1, 000.00 dollars!

Im not going to go on and on, lets just say yelp.com has a couple class action lawsuits in process against them.

Bottom line, their is plenty of other better websites .

DO NOT EVEN VISIT, LIST, REVIEW on YELP.COM
You WILL Regret it.

Thanks
Mike

I have a business in Orange County, California. I have had 5 different people review my business; one of them was a terrible review, the remaining were excellent. The one bad review was given by someone who says he was a client of mine, but wasn't. Yelp keeps deleting any review which is good, while leaving the bad review posted at all times. What a disappointment Yelp is. Having seen how they skew the reviews in a very dishonest fashion, I could never believe one of their reviews, again. I'm not sure what their agenda is, but I've heard there are several class action suits against them for shaking down businesses. It couldn't happen to a more deserving site.

Let me start by saying that I am a business owner, whose business is obviously listed on Yelp.com. We had good & bad reviews as any other place, but more good ones, total of 47 reviews sine we've been in the business for over 6 years.
Couple of months ago I got a phone call from a Yelp.com sales representative (whose name was Mathew) offering me to advertise on Yelp.com for about $300 per week, which I of course declined. A couple of days later yelp.com removed 42 of my companies' reviews! Leaving us with only bad reviews... this type of activity is clearly fraudulent so please sway away from yelp.com!

Yelping on yelp. If you post a consumer complaint and others don't like it including other patrons Yelp will take it down. However, they will let the patrons personally and publicly attack you for voicng an opinion.

I am so tired of these review sites that do not allow the company that is being beat down the opportunity to explain why this customer is unhappy with services rendered. In my opinion, they are there for those individuals that are not happy unless there complaining and their family and friends are tired of hearing how they are always the VICTIM. I work for a full service moving company located in the Bay Area and am tired of the whole system of posting negative reviews from customers that do not listen or read important information sent to them via email. The worst part is they do not read the contract before signing on the dotted line. We provide all the information and it clearly states what they should expect from a moving company and what the moving company requires from them. I am a Relocation Specialist who has worked in the industry since 1997. Customers have the option to have an ON-Site estimate or an over the phone quotes. I provide my potential customers with estimates based on an Item List that either is provided to me over the phone or is submitted on-line. I address any items that have packing requirements such as electronics, glass/mirrored items, and Mattress Protection for all mattresses and box springs. I provide cost effective ways to protect these items in advance and recommend where they should consider buying any packing materials they will need, based on research done by myself. All Itra and Inter-state moves that are NOT requiring a guaranteed 2-day delivery window DOT regulated delivery requirements are provided 7 to 14 business days legally we have up to 21 business days. I address additional fees may apply if Access Conditions such as exterior stairs, elevators, or long-carries exist at the pick-up or delivery locations. I have stopped reading yelp reviews because I know first hand 85% of the customers posting negative reviews on Yelp are upset because they either thought if they do not mention items, they would only have to pay the amount quoted. I end my call the same way every time, I can make any changes to your item list, provide rates for any services you are considering, or answer any questions you may have up until 6:00 pm the last business day prior to your pick-up. If you have 5 questions a day, call me. If you have any questions during off business hours we provide 24 hour service 7 days a week. These people that complain usually book their move at the last minute, do not read all the information we provide, sign required documents without reading them thoroughly, change their delivery location after the 53' tractor trailer is in route, or simply do not ask questions when they do not fully understand.