YES! Communities
Reviews and Complaints

I picked up my keys for my unit on August 17, 2018. That same morning, I went through the unit and the carpet was still full of stains and had a fowl odor coming from it. I was informed that it would be replaced before 3pm, which is when I had scheduled the movers to come by. I was also told that the unit would be ready two Fridays before I actually picked up the keys. I kept receiving notices that it wasn't ready until finally on Friday August 17, 2018 when I went to pick up the keys (even though it was ready). I moved in with the 50 gallon recycling bin full of trash. It was only emptied on September 13, 2018 after my third time requesting it to be done. All the doors have cracks in them, the peephole to the front door is broken, there is crayon markings on the ceiling inside the home and outside the home. The microwave door is broken; the refrigerator door has dents that looks like someone kicked it multiple times. There is gum stuck to the outside of the refrigerator. The air vents were completely filthy when I moved in and I had to clean them to prevent more cockroaches from entering. There were cockroaches crawling on my walls each morning when I would wake up. They have since become less since management sent someone to fumigate. I have also taken measures to prevent the cockroaches like placing venom throughout the home. There is rice and gum on the top cabinet (also helping to attract more critters). There is a fruit drawer missing in the refrigerator. One of the drawers in the master bathroom has a missing rail. I moved in with no shower head and no tub stopper in the master bathroom (they have since been provided). The guest bathroom had no shower curtain rail (until I bought one) and one still has not been provided by management. There are cigarette burns in both the master bathroom sinks as well as the door handle to the master bathroom. I have spoken with management several times. The most recently was last week, 9/10/18. I was informed by the property manager that all my unfinished work orders would be complete by the end of the week (the week ending on 9/15/2018). The majority of the work orders are still incomplete. I walked over to the office to speak with management today, 9/17/18 to ask the manager again and the door was locked and there was a sign on the door stating someone would be back by 1:15pm. It was 2:10 pm when I showed up. I waited outside the office for 30 minutes and no one showed up (although the manager's car was parked out front and I could hear someone walking around inside). I left for an appointment I had and returned that same day 9/17/18 around 4:03 pm and the car was gone and it looks as though everyone has left for the day, which is common. The office often closes hours before it is said to (the sign says the are open from 9am - 6pm) and they often open later than 9 am. I want my work orders completed in a timely manner.

I have lived in this community for 3 years and I just had to transfer to a smaller unit because they were going up on my rent over $100 which was to high for my budget. When I moved to the new home myself and my family started feeling bad. You can smell the mold as well. I contacted the office manager on several occasions and got no reply. She finally contacts me to tell me that someone will come by to test the home for mold. The company showed up the next day and we were told that the house did have mold and needed some things done. I have not heard from the Manager since then and this was last week. I need something done about this issue as soon as possible. There is no reason that the manager can not pick up the phone and call me or email me and let me know what is going on. I am really getting fed up with this place and am thinking of calling the health department if something is not done soon. I really hope that someone will contact me.

I live in Lamplighter Village in Marietta, Ga.
397 Winston Rd
Serena Galbreath

She and her husband are blackmailing the landscaper that was hired, they insist on the landscaper pay money to the husband under the table, or she will find another landscaper. this has been going on for over a month. The couple gambles their money away every weekend. The landscaper provides estimates for every job and so far she has approved the work until the landscaper refused to pay her husband extra for the work he did or did not do. The landscaper has texts that are trying to blackmail him. [protected]@live.com

The thing that sucks most about McConnell Crossing is the fact that I am now paying more for the lot fee than I am my mortgage?!?! I'd didn't start off this way. My lot fee has increased three times since I've moved here two years ago. All the amenities are the same however. The roads still look like crap and my yard looks like crap as well. I wouldn't and will NEVER recommend anybody move here. My cars have gotten broken into twice since I've lived here. My sons bike was stolen out of my tool shed "which they also broke into" .

I live at Lakeside Manor in Davenport Iowa, and every year our lot rent goes up. When I asked for them to put in writing why it keeps going up, they refused. I am on disability and cannot afford another raise in my rent this year. They have quit fixing roads, they don't offer assistance with problems anymore, and when trying to pay rent or require about any other problem, they are NEVER in the office. Almost everyday I have tried to go to the office, whether it is in the morning, or in the afternoon, no one is there. In the morning there is just no one there. In the afternoon, there is a sign that says out returning at 3:15. ALL THE TIME! same sign. I was on my bike in Lakewood Estates and a kid threw a ball at me as I was driving in the park to pick up my daughter. When I went to the office, they wouldn't go talk to the guy, who verbally yelled at me, they just told me to call the cops. So they don't even run the park I guess. This is an issue at their park, and yet no one would do anything. The management for these two parks are a joke.

The manager Dottie has no compassion or empathy. She lacks any customer service skills. She is rude and obnoxious. I live in Novi and I am a definite minority. I thinks she is discriminating against me for my sexual orientation and being a black female. I just had surgery and I'm scheduled for 2 more surgeries. I'm getting a partial paycheck that they taking a garnishment out of it. I wrote her a sincere email explaining my situation. I told her I can make my payment on the 17th. The notice was served to me today the 9th. I have 7 days to pay that gives me to the 16th. I said I'm paying you the next day so you tacking on 162 in legal fees for one day. She said yep that's the policy of the company that owns this. I said you can't let the lawyer know it's one day. Of course you can't get a word in because she is over talking you. I have heart trouble and by the time I got off the phone I needed nitroglycerin for chest pains. I'm so stressed out dealing with this woman. They wouldn't replace my grass. I have concrete in the back of my house. They put grass and fertilizer the 2 tenant on each side of me. These are both white couples. I've asked and was denied. I talked to her about my microwave being replaced it's less than 2 years old. They gave me a super small one that is too small for the space. She said "YOU LUCKY SOME PEOPLE DONT HAVE THAT. I said I have siding missing. I wasn't address. I asked for my drains to be snaked. He did my tub and we bought liquid plumber. I hope this is a good forum to get situations resolved. I pay 1281 a month for rent. I shouldn't be treated so poorly. You can't complain for fear of retaliation. She actually told me I have until the 14th. I told her I got the notice today on the 9th I have until the 16th. She said the notice is dated the 7th. I said it's 7 days from when I got the notice. I have never been treated so poorly by a person in management. I've been here almost 2 years and love it here. It's so quiet so I have no intentions of moving. Please help before she gives me full heart attack from stress. I've been on a medical for months. I've been in the hospital but I always pay my rent.

Shortly after moving in (Feb. 2017), l had put in a request to get the water pressure in the bathtub in the guest bathroom fixed. A year later nothing has been done yet, but the run around. They very rarely answer the phone and NEVER returns my phone calls. After going into the office many times and after they said they would send someone out, the office personnel finally showed up at my door. They checked it out and said they would order the part and should be in and would have it fixed the following week. Three weeks later l ran into one of the office personnel and he said it should be in that day. I told himto call me to let me know, never got that call back. Not sure why they couldn't have got this past at Home Depot. I have another issue going on with the balancing of the house, but l can't ever get them to answer the phone.

I was in the hospital for 4 days and I got out on the 6th of July 2018 for diabetes related issues. I went to the office to pay my rent of $408 and asked Dawn Smith to please let me slide on the late fee of $50 because I was in the hospital so there was no way that I could have paid rent by the 5th of the month. Dawn Smith told me no that I have to pay the late fee. I have NEVER been late on rent the entire 5 years that I've lived here. I also asked the manager for a shed that we were promised when we moved in and she told me that I have to get one on my own. Dawn Smith told me before that if I wanted a shed that I had to pay $50 a month for one for the entire time I lived here. I bought my mobile home through a private owner and I'm probably going to live here for the rest of my life witch means i could pay thousands for a very small shed. Well months later I agreed to pay $50 a month because I need a shed. Dawn told me since we have new owners (YES COMMUNITY) that I no longer could get that shed. I have never caused any problems where I live and I would like these issues taken care of.

I moved into Lexington Crossing About a month ago. From the first time we moved stuffed into our new "home" we have had nothing but Issues! The first night we stayed there I killed at least 20 plus ROACHES! I have never had roaches a day in my life! The Dish washer smells sewer, My Microwave sounds like its going to explode any day and my biggest complaint is the Back door! My back door does not stay shut and locked. The door Knob fell off the first week we were there. So ANYONE can come in my back door at any time! To lock the back door one of us has to go outside and push the door shut while the other tries to lock it. just to wake up in the morning to our door unlocked and cracked open. But yet its been 4 weeks since i have made all these complaints and they are not getting taken care of! Every time I call i get excuse after excuse! This is A HUGE safety and Health issue! All this should have been down that first week i submitted them! And when the maintenance man tells my mom that they shouldnt have let us move in when we did cause he hadnt really done much of the make ready and wasnt ready for someone to live in, i have a HUGE problem with that! So they are just trying to get their occupancy up instead of making sure everything is good before they move in. I want something done about this NOW! Im paying about $910 a month for rent and I REFUSE to pay another dime until this is taken care of! I should NOT have to live this way! I am an apartment manager and I know better! I would NEVER let one of my residents live like this! I cant event invite anyone over cause i dont want them seeing any bugs running around! Half the time I stay at my friend's house cause i dont want to be at my house. the roaches are in EVERY room! Im to the point that im wanting to move out and filing a formal complaint with the Health department! I would like a call back With a solution to these issues and a time time of when everything is going to be taken care of.

I'll be honest up front. 2 different times I tried to move into a community and had to break the lease due to a bad personal situation. However, I did forfeit my deposit both times with no problem because I knew this was my fault. During the 2nd incident, it was a new home and we were supposed to be able to move in (Woodlake in Greensboro NC) within 1.5 weeks. 2 weeks later we were still getting promises. After I left the lease that time, 2 weeks later I was actually in a position to move again. I begged every single day to the manager to give me one more chance. I offered to pay another deposit and even my roommate stated she would take soul responsibility should I back out again. (which would not happen). This is a community where I felt safe that that is very important to me. Not only did Keith not return my calls but told my roommate that we were not fit to live in their community. I consider that very rude. He did not have the opportunity to see what kind of tenants we are. He ignored me repeatedly while we were waiting for the home to be completed. I had to leave work and go to the property to be able to talk to him because he would not return calls. I can't beg or apologize any more than I already have. They are gung ho when you are signing the paperwork but after that, they ignore you. I'm extremely disappointed because this was the only place in Greensboro that I wanted to live.

The manager of Highland acres en Lewisville, Tx.75056 keeps charging an additional fee every month on my rent. I can send all the receipts confirming my payment every month the past 6 months. I've not been told what the additional fees consist of the past 6 months. It appears that it's a service fee but I went to the front office explaining that my bank account is closed yet they continue to charge that account that I have told them is closed. The manager either is being negligent or its outright theft either way it's wrong. I'd like to resolve this problem.

We moved out of Falcon Farms, Port Byron, Illinois community on May 31, 2018. We were told three (3) times by the manager, Jessica, that our security deposit would be refunded after 30 days...or in other words on July 1, 2018 in the total amount of $365.00. On Thursday, June 23, I phoned the office and spoke to the manager, Jessica, who told me that a check in the amount of $365.00 was being mailed out on Saturday, June 30, 2018. She told me it could take a week to arrive. She did not say where the check was coming from, but I assumed it was coming from a corporate office. I called on Thursday, July 5, and could only get the voicemail system. I then called again on Friday, July 6, and left a message on the voicemail system but never received a response. I then drove to the office on Monday morning, July 9, 2018, arriving at around 12:30pm only to discover the office would not be open until 1:00 pm. As it is at least a 45 minute drive one way from my new house, I waited in my car. When the office opened, I went in and spoke to the current manager, a very nice and knowledgeable young lady who said that she would be covering the Falcon Farms office for a time and that she was in charge of two Davenport, Iowa, communities. She informed me that Jessica had been sent elsewhere for the time being as there were many things to take care of at Falcon Farms which is the truth. We had problems the whole time we lived there from May of 2013 until the end of May 2018. At any rate, she said that Jessica had never submitted our refund for approval whether inadvertently or not, she was not willing to speculate. But I will speculate. Since I was told FOUR times when I would be receiving that check and the last time very specifically, I am assuming her intent was to deceive me. Anyway, the new lady, processed our refund for approval and told me that it would take 24 to 48 hours and then she would be able to pay it. She also told me that she would have my check overnighted to the office as I told her I would be willing to come back and get it. As you might imagine, I was planning on having that money with which to pay bills since I was given an exact date of mailing (which was a lie). The new lady is doing what she can to remedy the situation, but as far as I am concerned I was lied to repeadtedly by the other manager and intentionally and that the monies could and should be directly deposited into my bank account. We followed all the rules and were current on all our payments and did our part. Why didn't YES Communities? I applaud the new manager for her honesty and forthrightness. I am disgusted with Jessica and her lack of business ethics. Bottom line - I need my refund which by the way isn't going to be the amount as promised as there was a water/sewer bill from when it was last read to the end of the month for which we never received a statement until I went in today to talk to someone. That also should have been sent to me a month ago. I am not truly not surprised by all this but am quite upset by it just the same. Again, I can not reiterate how informative and pleasant and understanding the new lady was whose name is Shanera. I am very impressed with her. But hearing that we should have received that check no later than June 20 and not it is July 9, and there is a chance it could be as late as July 20 before we receive our monies angers me beyond belief. I should be credited for the whole amount and it should be directly deposited into our bank account posthaste!

Jeremy Williams manager of spring hill estates agreed to reroof our home because his unlicensed contractor falling thru to my master bedroom .i was hurt do to falling drywall
So we looked and he was patching not replacing so we told Jeremy this is not the agreement. Now he tells the men to leave left my entire roof bare and said we must vacate our home while work is being done, or there will not be anything else done I have a bare roof and tarp .my roommate has COPD and suffered extreme heat exhaustion and a mild heart attack because the insurance told us to
We have every right to be angry with him, but instead of finishing he has left us two disabled over 55 people with no roof. The story is longer please call my land-line at [protected] sincerely Angela Kirk and Michael Longo 146 sabel lane mulberry Florida 33860

The landlord here lies to the tenants, makes up stories, talks over you, runs away possible tenants. She doesn't really enforce park rules. Lied to me about the number of homes available, told me she's keeping a mental note, and everytime I come back in she forgets that we ever spoke. Today admitted that she says things and then forgets what she said.

Yes, I've been a resident here for months my water bill was around 30 dollars and then last month jumped to 150 and now this month 160. I brought the bill to the water company they said there's no way it should be that much or using. They would be only charged 40 dollars. There's no leaks in the mobile home. I don't believe it's being checked correctly and I'm being over charged. Its me and 3 of my children. We don't use anymore water then we had before.Please contact me [protected]

I gave complained to management about new neighbors parking in the street and in front of fire hydrant and pretty much in my yard (have 3 vehicles) only parking 1 in driveway. Their address is 118 york road marietta georgia 30008... We were instructed not to park in this area due to violation of neighborhood rules and code enforcement. Can you address this situation? I am concerned for all in this area since this is the only fire hydrant if a home catches fire the fire truck cannot access this hydrant properly with these vehicles parked here

I live in Village Green Mobile at 289 Fairlane Dr.in Rossville, Ga. We have lived here for over 8 years and always pay our bill to the park on time. We have numerous large pine trees in our back yard but at least 2 of these are dead. Every time we have a storm or high winds come through more limbs fall off of them. Thank goodness none of them have hit our home or vehicles yet. We have asked management to cut them down but were told it was our responsibility. I am quite concerned cause if they come down they can hit our house or take electrical lines right behind our house. This is a scary situation for my wife and kids.

We have lived in Mission Estates for 2 yrs now. We moved from 1 unit to another 10 months ago. During the walk-through with management numerous items were listed for repair or replacement. 1 item was a dishwasher that had stagnant water and mold growing in it. My wife has respiratory problems, and is also allergic to mold. For 10 months I complained about this issue. My wife went to the emergency room several times for breathing issues due to the dishwasher. I spoke with the Manager who finally got it removed and then tried lying about all he has done. Nothing or very little has been done with the walk through repair list. I've had to wait 8 months for our showers to be fixed, my 2 doors don't fit the house and have huge gaps around the entire doors. Maintenance and the AC contractor both said that is a major factor in my ac burning out or freezing up and my skyrocketing utility bills. I spoke with the manager today and he became extremely defensive when I brought up tenant recourse for breach of contract as well as negligence resulting in numerous hospitalizations of my wife. He lied about having ppl fix the problem. He said he had work orders proving things had been fixed. I asked him to see the completed work orders because only a couple of items have been fixed. Of course he refused to produce the work orders. I am tired of fighting with management to fix things.

I live in hidden falls of acworth... Where do I even begin...? First of all, we had two bullets go thru our home when I was about 7 months pregnant, then it took them months to fix the holes and replace my cabinet! We had an ice storm in december and the trees are still in my yard! The increased my rent with out notifying me properly. And just recently they lost my rent money and is now making me help them track it down! I do not work for you and I will not waste my time doing your job because your staff can't keep their crap together! Oh and they also in the meantime didn't tell me they lost the money order yet instead I get a knock on my door by the sheriffs office with an eviction notice (wrongful evicition at that)... Needless to say I am talking with the attorney I work for regard suit if this actually goes thru! I would never ever ever recommend anyone, not even a rabid animal to live in the hell hole! Run run run