YouGov review: Membership rewards

I have been a YouGov member for many years and provided true and accurate information about myself and provided genuinely held opinions in response to survey requests. In return for this, I receive Rewards from YouGov by way of points, which are redeemable for a cash sum of £50 payable by bank transfer once 5000 points are accrued.

I achieved 5000 points back in May 2021 but was unable to redeem my points in the usual way as there appeared to be a problem on YouGov's website. I contacted YouGov through the support link under my account over 20 times and, other than automated responses, received no response until 13 July 2021when I was informed that their payment partner was unable to process payments and they were working on finding a solution to this. They advised that they would be able to send my reward via a BACs transfer if I could just reconfirm my name, bank name, and account number details so they could ensure they have the right details on file. I confirmed these details on the same day and received a further email from YouGov on 29 July 2021 advising that they had processed my payment via a BACs transfer and that I should receive the £50 in my bank account by 30 July 2021.

It is now 23August 2021 and the money has still not been paid into my bank account. I have contacted YouGov a further 7 times, but have received only automated responses. I have also tried telephoning the number shown on their website but received only an answer service, to which I left a message but have received no response.

The 5000 points were deducted from my points balance by YouGov on 29 July 2021 and I am still receiving survey requests.