I participated in a Focus Group in December. This is the email I was sent: “Thank you for recently completing a recruitment survey for a focus group hosted by YouGov. We're delighted to inform you that you qualify for this focus group, for which you will receive a $100 Visa gift card. We’re looking forward to hearing your opinions tonight, Monday, December 18 at 7pm EST.” I completed the Focus Group, but never received my gift card. I’ve emailed them multiple times and have been ignored every time. I feel scammed by them as I spent the full amount of time doing the focus group only to receive nothing and be ignored by their customer service. I am very unhappy with them and have since stopped using their website because it felt like a waste of time.
Claimed loss: $100
Desired outcome: I would like the gift card to be sent to me.
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YouGov seems to have taken the focus out of their focus group by forgetting the most important part — the promised gift card. You put in the time and effort, only to be left empty-handed and ignored. It’s almost as if they’re trying to make your opinions disappear. It’s frustrating when you hold up your end of the deal and the other side goes silent. Hopefully, they’ll realize that keeping their promises is key to maintaining trust. Until then, it’s understandable why you’ve decided to move on from them. Here’s to getting what you’re owed — maybe with a little less waiting next time.