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CB Credit Cards Review of *YouTube Mountain View CAUS
*YouTube Mountain View CAUS

*YouTube Mountain View CAUS review: Billing 95

J
Author of the review
6:56 am EDT
Review updated:
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This review was chosen algorithmically as the most valued customer feedback.

I have been charged $43.80 for an unknown reason and would like to know how to resolve this. This is what I know,
Description: POS GOOGLE *YouTube Mountain View CAUS
Transaction Date: 4/15/2019 12:00 AM
Transaction Amount: $43.80
Check Number:
Debit or Credit: D
Host Transaction Code: 2326
Host Transaction #: a39ece11827658b59caa4644e0764ea09a3a3fe5

95 comments
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Diane McEwen
US
Jul 15, 2021 4:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I HAVE BEEN TRYING TO CANCEL THIS ACCOUNT SINCE 6/30/2021 WITH NO SUCCESS. EVERYTHING I SEND A REQUEST TO CANCEL THIS ACCOUNT AND APPLY CHARGES BACK TO MY VISA DEBIT CARD. PLEASE RESPOND TO MY REQUEST, AS NO ONE HAS EVER RESPONDED. THE CHARGE AMT. IS $54.99 TAKEN OUT ON 7/1/2021 AND THAR WAS AN AUTHORIZED CHARGE.
THANK YOU!

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StagecoachProductions
Daleville, US
Jul 16, 2021 12:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Do not use any Google games.
Do not watch YouTube.
Do not play games and/or game apps on any of your electronic devices. That is where this charge originates. Click click click. Money gone.
Good Luck. Sadly this company is legit.

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Este A-r Perez
US
Jul 28, 2021 11:07 am EDT

I've cried because of this I been left with no money to eat bro that [censored] hurt my soul . $64.00 every month for 5 min he I've canceled made claims compliants canceled debit cards and still ... I'm so hurt I feel robbed by this . Today's July 28 64$ are currently pending from Google mountain view.. that's my last money for the next two weeks I'm hungry man all I want is a Breakfast sandwich and a coffee...my names Esteban Perez. This has been giving my anxiety for months now I've tried everything I'm so tired of this I dilead cried over this. Please help me.

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Mariah Carbajal
US
Aug 09, 2021 11:24 am EDT

I was charged 10.68 for no reason? I need my money back I just got a new debit card and still money is being taken out without my permission..

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Mariah Carbajal
US
Aug 09, 2021 11:24 am EDT

I was charged 10.68 I need my money back. This was a charged without my permission ..

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audrey 39
Conway, Arkansas, US
Aug 28, 2021 6:29 pm EDT

do anyone have the number

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audrey 39
Conway, Arkansas, US
Aug 28, 2021 6:30 pm EDT

do anyone have the number

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holly@pawshpet.net
Clermont, US
Sep 09, 2021 5:22 pm EDT

Iam getting an attorney I never subscribed or authorized any charges do not use you tube. They keep taking 11.99 a month I have tried and tried to cancel no success. I want this removed or I will contact an attorney. Holly@pawshpet.net

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harleyjane9762
US
Sep 09, 2021 8:13 pm EDT

I was just checking my transactions and I got a charge too. This is BS. I'm calling the internet fraud prevention and the FTC. There has got to be something some one can do about this.

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Sierra Monteiro
US
Sep 10, 2021 10:45 pm EDT

Also also got charged for 10.61 today!

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Destinywantshermoney
US
Oct 04, 2021 10:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This was taken out of my account, and I never ordered anything like this. I want my damn money back this is ridiculous

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Ed Jadoski
US
Jan 18, 2022 11:37 am EST

My Debit card showed a $49.99 charge from "Google "YouTube TV" Mountain Viewcaus Tran" Time/Date
1/15/2022 at 13:50:53. It appears that Google charged me for a service I did not request or get. I have frozen my Debit card and will get a new card.

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Mikayla Smith
Springfield, US
Jun 02, 2022 7:59 pm EDT
Replying to comment of Ed Jadoski

My bank’s fraud protection just called me about this earlier today. I had 6 separate charges from this that were $5.16 each. I told them they were fraudulent & they started the dispute process. They then proceeded to tell me that it’s showing 6 charges of $400 on their end. I’m livid.

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Phoenix Owens
US
Feb 24, 2022 8:44 am EST

I was just chraged 105.77 this morning and i never agreed ot purchased anything. I dont even know what this crap is.

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K.Chetty
Durban, ZA
Mar 01, 2022 4:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

R154.42 went off of account twice in 1 day without authorisation.

I want a full refund immediately. I have reported it to me bank and this is being investigated .Google please stop scamming innocent people of their hard earned money and all of the fraudulent activities.

Thank you

Tracey

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Terry Harper
US
Apr 14, 2022 1:03 am EDT

How do you get out of this MOUNTAIN VIEW whatever it is-I didnt know I had ever signed up and dont know what it is even for! If I cant get help I'm going to the Kansas consumer protection agency and see if they can tell what to do. I feel like I'm being robbed.

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Nicole Sinapius
US
May 03, 2022 4:15 pm EDT

This just happened to me except it was for $14.99. But now I need to check my accounts because I don’t think this is the first time!

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Nicole Sinapius
US
May 03, 2022 4:15 pm EDT

This just happened to me except it was for $14.99. But now I need to check my accounts because I don’t think this is the first time!

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Susana Enger
US
May 03, 2022 7:47 pm EDT

I have been charged $1.99 from Gloogle, "Go purchase mountain view, CA., I don't know any company with this name, .this is a non-authorized charge. I am a senior person with a very low income. Why do these scammers steal from senior people...that have no way of defending us...and contracting a lawyer is out of our limit. These people are criminals and don't have any decency towards stealing money from senior people. I will request that the money be deposited into my bank account asap, if not, I will notify those pertinent agencies,, the Attorney's Office, the fraudulent department of the government office,, BBB , Social Services and the Elderly Abuse agency.

Thank you

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Manny Prado
US
Jun 03, 2022 9:44 am EDT

I tried to download a song from YouTube which was supposedly 1.99trial offer and when I closed it off once I closed it down they try to tell me that I was accepting YouTube TV I did not authorize YouTube TV which is $64.99 I'm fighting Google and trying to have them call me but they all they do is text all they want to do is to communicate through text and I would like to speak to somebody in person I find it extremely frustrating that all they want to do is communicate through texting when I physically need to tell them that there was a wrong agreement with this whole process

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Manny Prado
US
Jun 03, 2022 9:51 am EDT

The Google and YouTube acceptance process is very very FLAWED>>> I repeat very very flawed somebody from the ( I .T ) department needs to investigate THIS DEEPLY ON how customers accept and receive agreements there's a flawed process I was charged $64.99 for something I did not authorize that .

all I wanted was one song I thought the trial offer was for a dollar 99 cents I would like that somebody in that has the ability to investigate to investigate this and notice the weakness is causing THATS disgruntled customers like myself which by the way I seen other reviews I'm not the only one who's upset with mountain viewcause YOUTUBE T.V THAT I did not authorize that transaction

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Dora Barnum
Las vegas, US
Jun 28, 2022 1:13 pm EDT

I was charged for $1.99 and I dont have a storage out on California, please don't except that payment!

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RDG315
US
Aug 13, 2022 7:01 pm EDT

I was charged 5.39 wtf

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Logan Laughlin
US
Aug 30, 2022 11:07 pm EDT
Replying to comment of RDG315

12.71

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Cherrie DuLong
US
Sep 07, 2022 1:38 pm EDT

I've been being charged 4.99-10.99 several times a day my bank caught it and sent me a message however 4 or 5 charges had already gone through. Now my account that has all of my money (which isn't much to start with I'm on disability) is frozen until I get a new debit card. SMH GOOGLE 🤬🤬

TheldrakisCS
TheldrakisCS
US
Sep 07, 2022 2:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

from what most of the comments here say, at one point you entered the trial offer for youtube.tv or music to get music or watch tv. the TOS and trial information they provide on signup they mention that you the user must personally cancel the subscription trial before the end of it or you are agreeing to continue the subscription per month.

here is what it says on the youtube tv help page about the trial. "When your free trial period is over, your account will automatically switch to a paid membership. " so basically if you do not cancel the trail personally by entering your account and canceling in the membership section, you are agreeing to a full subscription.

youtube music and youtube premium both also state you must personally cancel BEFORE the trial time is over, otherwise you are agreeing to a subscription.

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EmJayEss
US
Oct 27, 2022 6:58 pm EDT

Unfortunately none of that explains the continuous charges that are being charged to countless numbers of accounts.

Multiple charges, MULTIPLE times PER MONTH, sometimes even DAILY for some people. Charges totaling over $1200, $1500, and even $2100.

So even if someone does choose to participate in a trial subscription for google play, YouTube TV or any other subscription membership for that matter it still doesn’t explain how and why accounts are being charged so many times within a monthly billing cycle for amounts that are astronomically outrageous for a trial costing $1.99 that then turns into a MONTHLY membership subscription costing however much it is after the trial ends.

And these continued overcharges totaling well above any monthly subscription fee should ever be are happening over and over and over again each month for some people.

All of these complaints on this page are for something that goes far beyond a trial and monthly subscription fee. This is fraud on a very severe level and seems to be targeting a specific demographic of people and income levels and in amounts that are ruining lives.

These innocent people are made to continually file fraud charges with their bank on their accounts. And a lot of this FRAUD seems to be targeting individuals on a fixed income, possibly on people that are being made to look less credible like they can’t manage their money properly. So it’s being made to look like it’s something they are doing wrong when in fact they are being targeted.

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Cfurlow165
US
Jan 08, 2024 2:27 am EST

[censored]! I have like 8.to 10 different small charges on a card o rarely use or keep money in. I move $70 there in the morning for a specific reason and while I was working the entire amount was wiped out. NOT BY ME or any f#@$$g free trial! Keep your opinion to yourself if you don't know what the g&#k you're talking about

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Jborn5630@gmail.com
US
Oct 19, 2022 11:26 am EDT

I have been chatged over 50bucks too

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OGJ2163
Washington, US
Oct 25, 2022 9:35 am EDT

For the past few years the same problem exist yes Google YouTube Mountain View Several unauthorized purchases on my debit card. I've been issued 3 different cards but somehow these people get into my account on 3 different occasions something is going on with Google and I still can't get it resolved or canceled what is the problem. I'm about to go public with my local investigative journalist on on public TV maybe they'll speed up.

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chavor
san diego, US
Mar 01, 2024 10:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of OGJ2163

some one has to do some deep investigation, i got charged 30 dollars, with out any agreement, this company is stealing a lot of money, someone please help.

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Lewest
Santiago de los Caballeros, DO
Oct 30, 2022 8:42 am EDT

I`ve been charged several times from GOOGLE *The Fabulous [protected] CA.. I don`t have any suscription or purchase. How can i get my money back? Which procedure should i follow?

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St James
US
Oct 30, 2022 10:50 am EDT

I have just been charged $12.95 from this YouTubeP Mountain View CA talked with Goggle they don't show where it is linked to my account refuse to pay me my money back, but this place is using my information from them to scam me out of my money. They could have not gotten my banking information without being tied somehow to Goggle and YouTube Tv. They have to stop passing the buck and get this issues fixed. I am not going to use any YouTube subscriptions anymore but the sad thing is that I am going to have to change my banking information to stop being charged.

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MaryPow
Brazoria, US
Oct 30, 2022 11:02 am EDT

I was charged $12.95 from You Tube P Mountain View CA don't no what this company is, contacted You Tube was sent to Goggle file a complaint to get my money back Goggle since they don't see any record where there was anything on my account won't take responsibility You Tube says it's Goggle no one take responsibility are willing to look to see who is scamming their customers using information that was placed in their systems to do it. Now I have to change all my banking information to secure my money. Someone is using our banking information with the knowledge of these companies to steal our money.

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Shaun Bergholtz
Magalia, US
Dec 24, 2022 8:12 pm EST

How do I cancel this from billing me every month please please help shaunbergholtz43@gmail.com

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Dominga Hernandez
US
Jan 17, 2023 5:59 pm EST

I get that same thing, but it’s my YouTube TV subscription. Mine is a legit charge, I’m signed into my google account on my YouTube TV.

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Dennis Aggers
US
Feb 22, 2023 9:53 pm EST

I don't understand why I'm being charged for Mountian view caus. Can you please tell me what I'm being charged for?

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Donna mullikin
Jackson, US
Mar 27, 2023 5:06 pm EDT

I was changed $12.95 and it was taken off my debit card and I don't know what this company is and I gave no kind of permission for that to happen I need them to stop

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Jamie Mosley
US
Apr 03, 2023 7:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have just found a charge on my account for YouTubemountainviewCAUS I didn't authorize this charge -! I want a complete and total refund of this and any other charges from this! If not I will be taking this matter to court!

Sincerely

Jamie Mosley

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Virginia 82
US
Apr 07, 2023 10:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Took me some researching of all my items I pay for monthly and came to find out "google mountain view ca" in my bank statement is just a monthly payment I pay for My tapo camera for my home ( I had totally forgot about) Hope this info helps someone. I was about to change my bank information but glad I figured this out 1st.

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Pavlo Kagioglu
US
Apr 22, 2023 6:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I tried to dispute the charge with Google and they scammed me. Said they gave me a temporary charge with a 6-digit code on the name, charge had a 5-digit code I was never able to enter. Got an email today saying they closed the dispute. Evil company.

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Jhudson57
Des Moines, US
May 10, 2023 6:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I keep having a charge come thru for 2.41 for mountain view caus, please help me stop it.

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Stephanie M. Simpkins
US
Jun 17, 2023 3:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Could it be a game you play to pass the time.? When I'm bored I play bingo and it's with real money . And the charge looks very similar to yours.

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d.trout
US
Sep 28, 2023 3:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I went through my account and the YouTube mt view was legitimate. It was a diver team I was subscribed to.

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Joel born
Medford, US
Jan 17, 2024 12:00 pm EST

Yes i could use 43$ owe me back thanks youtube mountainview

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Joel born
Medford, US
Jan 17, 2024 12:01 pm EST

Looking foward you to respectfully recieving $43 back.thanks

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S&Td
Morgantown, US
Oct 03, 2024 1:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I determined the $18.99 amount was for a premium membership to YouTube. All I had to do was go in and cancel it.