Yuchengco Group Of Companies [YGC]
Reviews and Complaints

one of the agent called me on cellphone. It says all the benefits that they offer to me since the partner bank is the RCBC. i was shocked when i saw my eSOA that i have to pay 875 pesos for my monthly ammortization. i called the YCG customer service to CANCEL this since i have no enough money since i am in NO WORK NO pay right now due to PANDEMIC.

I am begging her to cancel that insurance but still they did not cancel this..
They harassing someone to pay that amount even there is someone want to cancel this..

We are in BIG CRISIS but still they dont have heart to grant my request.
Is there someone same on my case? what happen?

To my Family Shield Plus,

Good day,

I just got a call from a guy yesterday and after seeing complaints here, I would like to file a cancellation of my family shield plus thru my card ending in 4007. I have no more job and i cannot afford to pay for it. Please kindly help me.

I highly appreciate your immediate response and action. Thank you in advance.

I am requesting your good office to cancel my family shield plus charged to my rcbc bankard credit card no. Ending with 9002 due to the follwing reasons:

1. Full details regarding the said product were not disclosed
2. I agreed to the said insurance given that the contract will be sent to my email 7-14 business days after subscription however, I received nothing.

I disgree to pay for the said product without holding any legal documents but as of this writing, I was already charged for two months already. I kept waiting for the contract but there was none. I am hoping for your quick response. Below are my details. Thank you

Charmaine Peralta
peralta.[protected]@gmail.com

To: my family shield plus insurance

Hello good day, I would like to file a cancellation of my family shield plus with my card ending 8001, akala ko ksi yong payments is whole na yong 860.00 at wala narin po kasi ako trabaho.

Thank you.

Evelyn G. Salvadico

To whom it may concern:
Customer service family protect

With this letter, I hereby request the cancellation of Family Shield Plus auto-charged under my RCBC Bankard ending no. 5008.

Name: Angelo D. Maglaya

This policy has been put into consideration to pursue; however, I came with the final decision of cancellation.

Your immediate action is needed.

Please acknowledge receipt hereof and effect the cancellation immediately. You may reach me through email address [protected]@gmail.com

Thank you.

Sincerely,

Angelo Maglaya

Good day,

I would like to file a cancellation of my family shield insurance with my card ending in 9009.
Your agent didnt disclose all information needed, she said that it is only a one time charge. I only recently noticed the continuos charges on my credited card
Secondly, I dont have a work to pay the monthly charges.

Hoping for a positibve respinse

Thank you
Rona Mae Aspan

Pkease help me facilitate the cancellation of my family protect insurance as soon as possible. I already sent an email last year but until now it is still included in my credit card bill account no [protected] amounting to 1245/mo. I am not interested anymore because I can no longer afford to pay it because I already resigned from my work..
Thank.you very much for the help extended.

To whom it may concern,

I would like to request the cancellation of My Family Shield Plus policy which was supposedly be expired by Jan 11, 2020.

I wish to no longer renew as this was not been notified prior to expiration nor when it is automatically renewed and it is already building up my credit card dues.

I can not pay as such as intereset and dues is accumulating. I would also like to
cancel the auto debit arrangement to my RCBC bankard.

Thank you.

To whom it may concern:
Customer service family protect

With this letter, I hereby request the cancellation of Family Protect Elite auto-charged under my RCBC Bankard ending no. 1006.

Name: Angelique G. Yabut

This policy has been put into consideration to pursue; however, I came with the final decision of cancellation.

Your immediate action is needed.

Please acknowledge receipt hereof and effect the cancellation immediately. You may reach me through email address [protected]@gmail.com.

Thank you.

Sincerely,

Angelique G. Yabut

Hi ma'am, gud pm, I'm Genesis B. Momo Jr. Holding policy #PO104453, with RCBC bankcard ending 7005, I am cancelling my insurance due to financial problems I can no longer pay for the monthly. Please help me, I am only minimum wager at the moment, I am not capable of paying for this insurance, I can no longer eat and sleep thinking for this problem of mine. Please help me

with this letter, I hereby request the cancellation of family shield auto-charged under rcbc bankard no. ending in 8004.
Policy holder: Oriel Camposano II
Monthly fee: p 760.00
Annual fee: p 9, 120.00

This policy has been put into consideration to pursue, however, I came with the final decision of cancellation.

Your immediate action is needed.

Please acknowledge receipt hereof and effect the cancellation immediately. you may reach me through email address [protected]@gmail.com

Thank you.

Sincerely,
Oriel Camposano II

with this letter, I hereby request the cancellation of family shield auto-charged under rcbc bankard no. ending in 8009.
Policy holder: Princess Dela Rosa
Monthly fee: p 760.00
Annual fee: p 9, 120.00

This policy has been put into consideration to pursue, however, I came with the final decision of cancellation.

Your immediate action is needed.

Please acknowledge receipt hereof and effect the cancellation immediately. you may reach me through email address [protected]@gmail.com

Thank you.

Sincerely,
Princess Dela Rosa

To whom it may concern:
Customer service family protect

With this letter, I hereby request the cancellation of Family Protect Elite auto-charged under my RCBC Bankard ending 6004 with the amount of 1, 230.00 each.

Name:1.Roberto R. Mercado
2.Susana S. Mercado

This policy has been put into consideration to pursue; however, I came with the final decision of cancellation.

Your immediate action is needed.

You may reach me through mobile number [protected]

Thank you.

Sincerely,

Roberto R. Mercado

With this letter, I hereby request the cancellation of family protect elite auto-charged under rcbc bankard no. ending in 5007

Policy holder: Princess April P. Quintinita(Married Name)
Monthly fee: p 520
Annual fee: p 6, 240

This policy has been put into consideration to pursue, however, I came with the final decision of cancellation.

Your immediate action is needed.

Please acknowledge receipt hereof and effect the cancellation immediately. You may reach me through my email, [protected]@gmail.com

Dear Malayan Insurance,

Good day!

I am writing this letter to request for a cancellation of my health insurance (Family shield Plus) effective January 31, 2019. I can no longer afford paying it since I also have another insurance/investment and educational plan for my son. It is quite impractical on my part for availing additional insurance which is having billed monthly that affects my monthly budget at home. I have no other income aside from my montly salary and it is not suffice anymore to sustain my family needs and necessities.

Policy Holder: Cristine Molina
Monthly Fee: 760.00
Credit Card: 4368-XXXX-XXXX-6007
Insurance: MY FAMILY SHIELD PLUS

This insurance policy has been put into consideration. However, given the above stated reasons, I came with the final decision of cancellation.

Looking forward for your quick response and consideration on this matter.

Sincerely,

Cristine Molina

Good day,

This letter is to request for cancellation of my health insurance ( family Shield Plus) effective Dec. 21, 2019. I can no longer pay the monthly payment of my dues.

Please send me a letter ([protected]@gmail.com) or contact me at [protected]/[protected] as soon as possible upon receiving this request.

Thank you for your time and attention to this letter.

Sincerely,

Jinky Mateo

I wish to cancel My family Shield plus subscription as it is not being beneficial on my side and I am being over charged. Some of my billing statements have multiple posting of My family Shield plus for a single month. I'm having a hard time paying it now, this is very inconvenient on my side. Please cancel it immediately! I do not wish to renew the subscription.

Kindly contact me on this number: [protected]

I am writing in hope of having my dilemma be resolved as soon as possible. I am also thinking or planning to file a formal complaint for Malayan Insurance Company.

It so happened that I agreed to avail of two health insurance(s) from Malayan, when their agent (a telemarketer) called me at my office contact number. She said they got my details/information from RCBC Bankard, and with my consent they will use it to approve my insurance application, furthermore, that the said two companies are sister-companies and that my informations are still secured. And so she offered the ff. plans:

My Family Shield Plus
My Family Shield Life

I agreed because the offer was appealing and I thought it was beneficial for me and my family, because I also have Insurance with other companies. The telemarketer said that the policy contract will be sent thru courier to my registered address, or that if I wish to change the address I can always call RCBC to do so. But upon calling RCBC they said it should be directly instructed to the Malayan Company, and I should call them. So I tried calling them, but it has proved to be futile because their hotline is always directed to voicemail. I tried email but I did not get a very positive or helpful reply (I will attach screenshot of email). Furthermore the agreement is that the amount of the plan which is 760/month for My Family Shield Plus and 80/month for My Family Shield Life will be automatically debited from my RCBC Flex Visa Card. Thus upon checking my latest SOA, the said amount(s) are already debited. However, 4weeks after the said insurance policy was approved, enforced, and paid, I did not receive the copy of the policy contract, or as to their name of it, the "confirmation of cover". I tried following it up thru phone call and email but I received such alarming reply (see attached screenshot);
I was thinking, how could I receive it when I am in Marinduque and it was delivered in Cainta, Rizal. No one is living in my condo unit in Cainta. Two days before this email I, at last, had successfully reached one of their CSR thru YGC customer service hotline and asked for the change of delivery address. So it really was alarming that I should receive such reply two days after the call, and when I called the YGC customer service hotline again, I asked for the policies to be cancelled immediately, and to my surprise the csr said that I should wait at least 1 year for it to be cancelled because the policy is already enforced. He said that it is auto-renewable per year so I should call them again at least 2months before the end of the first year of contract to cancel! Now this has become even more alarming, the telemarketer I talked to never said anything about a 1year lock-up or whatever they call that. And I never got the copy of the contract so I know nothing of it and maybe other important disclaimers and informations. As I do believe, to buy insurance policies is upon your own discretion and free-will and to cancel is the same.

After the experiences I've had so far with Malayan Insurance company and their customer service, beginning from which I did not receive my policy contract, hard to call hotline number, disclaimers and important informations not entirely and thoroughly relayed, rude customer service representatives and slow response and resolutions for my concerns, I no longer think I am secured in this company. I already sent an email to ygccustomerservice@ygc.com.ph to request for the cancellation of the policies last December 9, 2019, but unfortunately I receive no response regarding the cancellation until now. I would really appreciate it if they will answer and process the cancellation as soon as possible before the said amounts are debited again from my credit card.

Requesting for cancellation of family protect in the amount of 860.00 under RCBC Bankard ending number 9001 due to financial crisis matter, I can no longer avail to pay it monthly due to personal and health concern for my wife, my decision is final. Please consider my cancellation request to prevent a further problem in the future please help me to lessen my financial problems,

Received a phone call from RCBC about their offer of health insurance, which is offered by their sister company "MALAYAN INSURANCE". I agreed because the offer was good and acceptable but then it turned out to be almost like I was scammed. I Did not receive the copy of my policy contract. Could not contact them, I tried almost everything, hotline, email, facebook etc. I called RCBC but they told me that concerns regarding the insurance is supposed to be catered by the Malayan only. And it really was a hassle to contact Malayan, operators are always unavailable. The amount of the insurance was already debited from my credit card. I would very much like to just cancel my insurance.