Hirsch's

I needed to replace all the burners and caps on my AEG gas stove that my tenent had bought from Hirsch. I started this quest in October last year and finely after a few months ( 6 months ) of dealing with different people in spares and very often not being able to reach that person and leaving my number for them to call back, the parts were ordered on the 27 March. I was told 6-12 weeks delivery. they arrived about 10 weeks later ( 27 May ) and I find the large burner to be incorrect. So had to return to the store to get that sorted out. I am baffled as to why one burner would be wrong when they would have had the model number. Since then I have tried various times to contact by phone and email with no response.

I placed on order on the Hirsch's website on the 28th of November 2022. The order was for a 9kg Defy Front Loader. I paid for the product online including a delivery fee. I was provided with and order number and on the 3rd of December 2022 I received a call informing me that they did not have the item in stock. They wanted to offer me an inferior brand, which I had refused. I requested a refund which they had confirmed takes 21 days to process.

I can't imagine that what took me a few minutes to process, takes them 21 days to process. I received feedback from them on the 8th of December confirming that the refund is "still" in process.

I think that my request is not unreasonable. All I requested is that the refund is processed before the Christmas period. When following up for the refund, they put me through to "Trisha" and her line just rings continuously.

On 3rd October, honed and reserved last 195l Defy freezer at Hirsch Hillcrest which was initially R200 more expensive than at Game, even though Hirsch was supposedly on special too. Negotiated to pay same price as Game offer and told sales person (Keith) that I was in Howick and would come pay and collect the last one in stock after 1pm. Called Keith to tell him I was on my way and he only then told me it had been sold, but would ensure one was delivered next day, being Sunday.

Arrived and paid given the assurance of Keith that deep freezer would be delivered. Called Hirsch on Sunday, , only to find Keith was not working and Saloshini took my call and said she would follow up with Umgeni and call me back. After an hour I called back and spoke to manager and told him entire story, including the contact an hour previously with Saloshini. He said he would sort out.
I received a call from a landline being Hirsch in Durban asking about my details as they had no record. I was not given an invoice but merely my credit card receipt and would get the invoice on delivery. I waited another hour and then called and spoke with Saloshini again. By this time I was seriously agitated since she didn't even have my name correct, and had failed to get back to me. I then called and spoke to the manager and took off at him. He event as far as to say he spoke to the driver on his cell. How is that possible when Hirsch in Durban when they called me had no record. Furthermore, I told the manager that his customer service, including his own was pathetic
. He told me I had only called him 10min prior, which was a blatant lie. This agitated me more so. I have since called back and asked for a full refund. Bearing in mind, I have spent a fortune over the years at Hirsch, this was very difficult for me to make. I felt that too much had gone wrong, and that the freezer would be a problem too.