Hirsch's
Reviews and Complaints

I’d give zero stars if I could. My experience with Hirsch’s Milnerton and Samsung has been an infuriating, (more than) year-long comedy of errors that no paying customer should ever have to endure. I purchased an LG washing machine from Hirsch's in Aug 2023. It was immediately declared faulty and replaced. The second machine? Faulty. The third? Also faulty. By April 2024, after months of wasted time, I opted for a Samsung model instead. Big mistake. The Samsung machine leaked from the very first use. I promptly booked a technician through Hirsch’s—no one showed up. I followed up, and they rebooked. Again, no one showed up. A third service call was scheduled, and I never heard back from either company. Weeks later, the leak resolved itself, but the excessively noisy spin cycle persisted to the point that my building superintendent commented on it. I asked for Hirsch's to arrange yet another callout. When a technician finally showed up, the machine was (surprise, surprise) declared faulty. But Samsung has refused to exchange it because it was a mere 2 weeks outside the 6-month exchange window—despite the fact that they missed 3 service callouts during that window. Hirsch’s shifted the blame to Samsung, refused to escalate my complaint to management, and when I eventually made contact with senior management, they insinuated the machine had been overloaded—an absurd claim given I am just one person and it is a 9kg machine recommended for family use. After 4 faulty machines, missed technician visits, and over a year of unresolved issues, Hirsch’s has washed their hands of the matter and Samsung states all they can do is attempt to repair the machine. Hirsch’s customer service is appalling and their willingness to take accountability laughable, especially for a company that claims to value its customers and provide quality products. This has been a colossal waste of time, energy, and money. Neither Hirsch’s nor Samsung deserve your trust—or your hard-earned cash. I deeply regret this purchase and the misguided brand loyalty that led me to it. If you’re looking for reliable, quality appliances or competent/fair customer service, look elsewhere.

Dear Hirsch's Customer Service, I hope this letter finds you well, perhaps sipping a cup of coffee while contemplating the wonders of excellent customer service—something I seem to have missed out on. I wanted to take a moment to share my deeply enlightening experience with my new Samsung washing machine, purchased from your esteemed establishment less than a year ago. First, let’s talk about that “extra” extended warranty. What a gem! It’s about as useful as a chocolate teapot. I must commend you on the brilliant marketing strategy of convincing customers to pay more for a warranty that apparently covers absolutely nothing. Truly groundbreaking. You see, I previously owned a Samsung washing machine that stood the test of time for over ten years. It washed everything—wigs, sticks, kids' toys, car keys, and even the occasional live ammunition. Not once did it throw a tantrum. But this new one? It seems to have decided that it’s too good for basic functionality. When I finally reached out for help, I was introduced to the delightful world of Umklomelo Electronics and IT Solutions—an organization that apparently specializes in “customer confusion.” After an agonizing week of waiting for them to collect my machine, they finally contacted Hirsch's, claiming they were ordering a part. Spoiler alert: they hadn’t. Shocking, I know. Now, the pièce de résistance: a R5 coin has apparently lodged itself in the drum, wreaking havoc like a tiny, overpriced wrecking ball. And guess what? This delightful incident is not covered under warranty, not even the magical extended one that I paid for. How refreshing! Who doesn’t love a good surprise bill? R3000, here we come! As I sit here, nearly four weeks into this circus, I can’t help but wonder—what’s next? A refund for the warranty? An apology? Or will I be met with more radio silence? At this point, I’m considering starting a support group for disgruntled customers of Hirsch's. Would you like to join? In closing, I would love to know what your next steps are in resolving this, or if I should just go ahead and start budgeting for my new washing machine. If I wanted bad service, I could have chosen literally any other store, but I chose Hirsch’s. Bravo! Looking forward to your enlightening response.

Hi,

I have a problem with this Hirsch’s. They want to refund me of a payment which was made through Payflex a platform that helps consumers pay for products in installments. This is an exception because the order is still active on payflex and il continue to be debited when next installment comes while waiting for a refund and the retailer doesn’t understand that because of their terms and conditions which in this situation don't make any sense.

Please assist with the refund and to me understanding the order should show status as refund on payflex to avoid being debited.

Good day, I bought an LG fridge on Saturday at Hirsch's medowdale on Friday and it was delivered on Saturday. Which was amazing. However when delivering unfortunately, when the guys were bringing it in, they mistakenly danted it, and that was before we removed the plastic cover. They also acknowledge the dents and just brushed it off that no one will notice. Because of the excitement I had seeing the fridge in the house, I didn't think much about the dents, know as I keep looking at the dent it's paining how visible they are and it's just really unpleasant to see that may you please advise how we can sort out such mishap, looking at the new dented fridge really hurts.

Thanking you

I purchased a 75 inch Samsung TV from their Springfield store in 2019 for R40k. I asked the sales person if it was going on special two weeks later on Black Friday and was told no. Two weeks later they had it at half the price. I spoke to Margret snd Alan Hirsch and simply refused to give me any airtime. This year the TV pack up and I had to take it to a samsung approved repairer. I was told that it will cost me R19k to replace the screen. My insurance only paid out just over 50% of what I paid. With much reluctance I was forced to go to Hirsch again to purchase another TV. This time they got me to pay fir the tV by suddenly there was no stock, its been over a week and still no TV. I am told that this is their MO, they get clients to purchase and then order stock.Sad that they own the Samsung stores as well, no values or reasoning. Guess money is king at the customer expense.

bought 58"Hisense from Hirsh 2 months ago I never opened the TV until now to find out that TV is not working vertical lines..I called the store they promised to call technician to come and check if the TV is working .I waited no communication from the store until again I called they sent me a screen shot from Hisense that they reject the enquiry I suppose to report immediately the day of purchase...My question is I never purchased from Hisense how's it my duty to deal with Hisense since never purchased the TV from them but from Hirsch's ?...This is going against what is promised by Hirsch's to me the customer poor bad service ever ,worst experience ever! I'm taking further steps (CPA) .

I ordered a washing machine on Teusday 14 February. I checked the status of the order every day until 7 days had passed and nothing had changed. I had called a couple times to ask what was happening and they said I must just keep checking online and was promised my dishwasher would be delivered by the end of the week. I called again today and they informed me it hadn't even been picked up from their store yet and will take another 5 days to deliver. The order tracking is useless and their customer care is shocking. Very disappointed

I ordered a Bosch White Kitchen Machine (order #[protected]) for R2299 on 1 December 2022 and paid for the R50 delivery. On 19 January 2023 it was agreed with Hirsch to cancel (and refund the monies) since it was never delivered.

I was only refunded R50. Today is 20 February 2023 and I am still querying with them on when I will receive the outstanding R2299. I am really disappointed and cannot imagine recommending Hirsch to anyone.

Last time they claimed to have sent the money to my account and promised to send me proof of payment (they never sent it).

I bought the washing machine on 15 September 2022. I do not use it every day as it’s only my husband and I at home. We were not here for the month of November so it was not in use for that month. So I have only used it for 3 months effectively. On Sunday night I put washing in and the machine gave me a C1 error. I looked this up and tried to straighten the pipes at the back and cleaned the filter. Nothing worked. First thing Monday morning I contacted Hirsch and advised the urgency of the matter as I couldn’t get the clothes out of the washing machine. I was promised they would contact a technician. Just after 4 pm I phoned again to speak to the person I had spoken to that morning. I wasn’t put through to him. Obviously he didn’t want to talk to me as he had forgotten about contacting the technician. I then received an sms after 4.30 advising of a job number. When the technician arrived on Tuesday he advised he had only received the message on Tuesday morning. He checked the machine and told me that the PC board was faulty and would have to be replaced. I said not good enough as in a few months time something else could go wrong and it would probably be out of guarantee. Anyway he took photos and that’s the last I heard from Hirsch despite me emailing them every day. I think their service is appalling.

I purchased a lg tv last month. I had vouchers to the extent of R6000,00.

the balance was paid with ucount and my credit card.

last week when i went out and purchased a 4 slice toaster i was told that the loyalty points that i would have received from my purchase was credited to the vouchers sponsors. Where does my R30000,00 worth of Loyalty points go to.

the sales lady Sandy at hirschs uhmlanga is clueless and cannot assist

Anyone can please assit

Nova Chetty

[protected]

I made an online order on 19 November 2022 for a combination fridge and freezer together with an electric kettle and toaster. The payment had been made and more than one month later, the order (number [protected]) has not been fulfilled as yet. I have made repeated calls to the number listed on the webpage, but the majority of the times no one answers. In the rare occasion the phone is answered, I am transferred to another number which results in the call being ended. I even tried the complaints section to no avail. I hope that this board can get some results.

On the 06 April 2022 I sent an email to Swathi ('Swasthi Damodhar' [protected]@hirschs.co.za) about my broken washing machine. I was told I need to make a payment for the technician call out of R690.00 which I did on the 07 April 2022.The technician Deez([protected]@hirsch.co.za) came out a few days later and advised that the washing machine motor was broken and that I would have to contact Smeg directly as it is still under 10 year warranty for it to be repaired or alternatively Hirsch can repair the machine at a cost of R4200.00.I have tried to get in contact with Smeg and I cannot get any phone number from Hirsch they only gave me an email address which is [protected]@smegsa.co.za.I have been trying to get a hold of her but no response. Why should I get hold of Smeg as I bought the machine directly from Hirsch. They should be responsible for dealing(communicating) with smeg on my behalf.

I purchased a queen size & king size cloud nine from Hirsh, I have no issue with the quality of the Mattress, however I had my queen size base changed twice already in one year. The second exchange was about two month ago and now squeaking already and my king size that I purchased not even 6 months ago do the same thing, the base squeaks as soon as you go sit on it. Please can you arrange for both base sets to be exchanged for a better quality. We paid a lot for it and expect to get the quality we pay for. I buy all my appliances and bed sets from Hirsh because they give good quality and service.

Booked a service for washing machine that stopped working with power intermittently coming on and off. On the 24th February a technician came to my home and inspected it and informed us he will order a part and once it arrives he will come and for it on. After waiting for a month which was far too long I reached out telephonically to Hirsch (my wife has done this plenty times prior to me calling) and asked to speak to the service manager as he was unavailable I was fortunate enough to speak to the national service manager Mr Maharaj who after my explanation to him apologized profusely and promised to get back to me after confirming my mobile number. 2 days have passsed since and I have still not heard from him. I tried in vain getting hold of him before I decided to use this platform.

Its little wonder that a culture of poor customer service exists at this company. You have to continuously call them to enquire as they will call you with feedback or any follow up. To date all I got was a job number after complaining to Mr Maharaj yet I provided him with the very same number.

They are too fast in selling you extended warranties when you purchase but once its done you on your own. I am a manager in retail and am very aware of challenges faces especially with imported products and availability of spares but its been 36 days that have passed I could have flown to Korea and bought the part and come back by now.

Should the part to fix the machine be not available then the onus is upon Hirsch to find an alternate solution not my wife getting up at 4 in the morning to do handwashing of laundry. Whose going to compensate us for that?

Poor service and dishonest at Hillcrest branch. Wanted to buy a deep freeze ,was promised stock would be in by this friday 18 March 2022. Received no correspondence from Hirsch , after contacting them again ,we were promised the same lies as before.I would not advice anybody to do business with Hirsch.

We purchased a defy fridge on the 26th February we where advised that the stock would come in the following week. Upon hearing nothing from the store I went in to enquire only to be told that there is no stock at all. The salesperson I was dealing with Ian was on leave. Next minute the fridge is invoiced out and will be delivered. Only to find out it was the demo on the floor. What dishonesty, we did not consent to that. We still have not received our fridge and I have to call for updates. I will never purchase from Hirsh again. They are all about sales no after service. Purchase done at Hirsch milnerton by my husband Gareth Lange. The manager Nishan Ramkinson could only apologize that's not good enough, we spent alot of money in your store I expect better. We are busy renovating our kitchen and now have no fridge