Hirsch's

I made a purchase of Smeg items late 2022 at HIRSCH SPRINGFIELD. I paid from my debit current acc. The salesperson agreed to keep the one of the 3 items until I'm ready for delivery. On visiting the store this Feb 23, I was surprised to know the item got credited to my Hirsch acc. In no way was I advised of this prior to visiting the store.

I then requested for the refund. I only had my credit cards at hand and the refunds counter accepted to credit to the credit card. I then used my credit card to repurchase another Smeg, as another consultant advised Hirsch would keep the product for about a month. The following day I advised consultant that I need an extra month to keep my paid item but was advised it's not possible. I immediately said to refund me and I will purchase at a store thats willing to charge the same and store for longer. So, the confusion starts. The branch manager Nasreen, doesn't under when told (I paid with my debit card on first purchase and your refunds accepted and credited into my credit card) I asked Nasreen to recall and credit it correctly into my current account, as the credit card refund would affect my greenbacks. Simple things to understand! She said it can't be recalled. Ok, then when I asked to credit the newly bought item, I'm then told a long story and a confusing one saying I purchased on my husband's credit card and credited another card and then repurchased on the credit card. Long story short, I will go to a branch and swipe my credit card for refund, as item was purchased on that same card. Nasreen, so how's it possible you say you can only credit the card/account which the items were purchased on but your refunds credited my credit card and not debit/current acc? Nasreen, being a branch manager it's very vital to listen carefully to your clients and not jump in a middle of something when you don't know the story from inception. To you Nasreen and a few of your consultants except your refunds ladies... your service sucks.. poor and its all about commission. Wheres customer service in all this? For a change listen to a customer's needs and wants! Nasreen and those consultants with whom I interacted with, please go on proper customer service training!