CB Appliances Hirsch's smeg oven and poor customer service

Hirsch's review: smeg oven and poor customer service 1

Desswert of ZA

Nov 28, 2019 2:53 am EST

Verified customer

Review updated: Nov 08, 2023

The handle of my Smeg oven snapped 9 November 2019. Contacted Hirsch's whom initially felt that the handle is a cosmetic feature and they would not cover the repair under my Maintenance Contract. After reasoning with the service manager that the handle is not cosmetic as require the handle to open and close the oven, Hirsh's eventually agreed to replace. The problem is that both the service manager and branch manager have not given me any feedback after both promising to call back on the day to advise as to when I can expect the replacement handle to be installed. The service manager was very wishy washy and the branch manager promised to follow up. Service has been terrible. Will I have my oven repaired before Christmas : or not? Post customer service is non existent and I will not be supporting Hirsch's in future.

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Zangile_

Johannesburg, US

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Zangile_ of Johannesburg, US

Nov 08, 2023 9:05 am EST

Verified customer

The pressure I had since I just recently moved to my first apartment. I was too stressed about the appliances for my apartment because I knew I wanted quality but I'm not knowledgeable when it comes to that. I'm grateful for the service I got at Hirsch's Fourways from Patricia Moyo one of the sales assistant. She made it so easy and she explained everything to the core☺️ my whole apartment is about to be Hirsch's

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+27 315 824 800
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enquiries@hirschs.co.za

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1211 Umgeni Rd, Stamford Hill, Durban, 4062, South Africa

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