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I tried this site hoping that it would be better than the other reviews I read on it. I am not impressed with their service or communication.
I did not receive my exact order because they were out and were no longer getting the product in. I know this because a note was handwritten on the Packing Slip.
The exact wording was:
"Sorry!
Mullein Oil is no longer available. We've given you the last of our stock. Please call us for are placement or a refund for the balance.
Sorry!
"
When I called and asked for the person who signed they were never in. Finally I did ask the person I was talking to for a refund for the balance. This did not happen so I tried again. This still has not happened.
I received an email from the company asking if I was satisfied and I replied no and explained why. They again emailed me this week and basically said they trusted I had a positive shopping experience and please leave a product review! Product fine company I would not ever do business again!
They have not yet refunded me and they added an additional transaction fee to the original purchase that was not agreed upon. I noticed it on my credit card charge.
I do not recommend this company to anyone.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have to wait for my order for 2 week because they have to backorder. There are a lot of companies on the internet who sell the product they do not have in stock...and this one happen to be one of them...
What a horrible company, we placed our order on Dec 1st, waited weeks, and still have not received anything as of Dec 22nd... It took over 20 calls to get a live body on the phone after days of calling and getting voice mail.
We emailed the CEO "Cary James Heather" and NEVER received a response. We have had to dispute this transaction with our bank as a result of the lack of customer service. I begin to wonder if this is really a company or just a front! Horrible customer service, we will NEVER order from them again...
Below is just one of the emails we sent them: (We never received a response to any of our emails requesting updates on our order)
I have yet to receive this shipment even after you stated you shipped it priority mail after waiting weeks for the order to get partially processed.
I will be placing a stop payment on this transaction as soon as I finish writing this email. If/when I do receive this order, I will be promptly returning the merchandise without opening the package. I request you issue me a refund within the next 24 hours. DO NOT ship the Chamomile as stated below.
I will also be placing reviews online informing others of my experience.
Please confirm you received this email (your prompt response, or lack of, will be proof of how you value your customers experience.)
I placed an order two weeks ago. Was charged (and overcharged) but my order still has not shipped. I've sent multiple emails, tried calling several times (no one ever answers) and left a couple messages. NO RESPONSE. Will NEVER buy anything from them again.
My experience echoes that of the other commenters. The company was slow to fulfill my order and ignored my first email inquiry. When the order came, it was incorrect (they were no longer stocking one of the items I ordered and, without contacting me, went ahead and substituted something else). My first few emails went unanswered. I then received an inane generic email stating how important my satisfaction was to the company... I called the company and after about 10 minutes on hold, I was automatically routed to voicemail. I left a message and in response received another email that had nothing to do with my issue (it stated when my product had shipped). I finally got through on the phone and someone who didn't seem that familiar with the products gave me questionable information (she said the substituted product was identical to the one that was not in stock, but I have reasons to believe this is not so). I went ahead and tried the product and was beyond disappointed. It was nothing like what I expected. I've been trying to reach the company ever since, but to no avail. I sure would like a refund for the two bags of useless product I paid for, but I'm not holding my breath.
I have used this company for a couple years and never had an issue until now. My product always arrived as promised. I had no reason to expect trouble when I re-ordered a few weeks ago. My credit card was charged and I received a receipt with a request to "Please make a copy of this page for your records." I did that but doubt it will help now. I've tried calling several times - answering machine states that all customer service reps are busy and leave a number and they will call me back - still waiting! My E-mails were "not accepted by addressee"! This (company) has over $120.00 of my money; how do I get my refund or my product? Very disappointed in this company! It's not easy to be 70 years old, confined to a power wheelchair, and on fixed income. These people need to be put out of business if they can no longer fulfill their customers orders. "Wheeled Grammy"
They did the same thing to me, they charged me for an item on back order yet their website says it is in stock, I have sent several emails and called the [protected]. I am contacting the Better Business Bureau. They don't even contact you back after phone calls and emails and charge your bank the money for product not received.
Please call me at [protected]...I still waiting for my order ...?
I ordered from them on 8/30/17..still haven't received my order. tried calling..got voice mail..left my number..never received a call back...they also deducted more from my account than what was stated at checkout...will never use them again..
We ordered wild lettuce leaf 450 mg, and it made my wife so sick that I though I was going to lose her.