024 Pain Management system review: Rip off Money no place to return products 114

024 Pain Management System is operated by Revive BioSceince and has absolutely no affiliation with O24 Naturals of Arlington TX or www.024zone.com. Their product was purchased from the previous manufacturer who went out of business a few years ago.

Be careful what you buy. Terms and conditions for this company will frighten you. They are not standard by any means. No guarantees, promises, or nada. You have a 14 day non-money back guarantee to cancel your MEMBERSHIP for your $19.99. Then they charge you $69.99 on a monthly recurring basis for a basic muscle soothing product made from similar ingredients found in over the counter $5 medicines. The corporate offices are as follows: Revive Bioscience, UK Ltd., #72 High St. Haslemere, Surrey, United Kingdom GU272LA. They tell you that your are bound by laws in Ontario, Canada, and then assign all legal challenges as far as claims and causes of action to the courts of Limassol, Cyprus. Think I can make this stuff up? Go into Revive Bioscience website and read it all. Please people, all of you who read this, read terms and conditions in every site before you give them access to your wealth and privacy.

I had the same experience! I ordered on 1/30/2012 and the product arrived 3 days later. The first thing I noticed was the intense camphor smell that was overwhelming. I tried it for my arthritis, frankly, Aspercreme works better. My partner tried it on her fibromyalgia, nothing.
Thinking it was a waste of $20, meh no problem. Then our card was billed for $69.99! When I called the woman said, "Didn't you read the material in the box? You have 14 days to try it, and then you need to cancel or you are billed $69.99." The box was right there, I checked, nothing. I told her I would return it and she said there were no refunds. I said, "Oh, ok. I will file a fraud alert with my bank then, thank you." That turned the tide and she did refund my money. This is a scam folks.

Same thing happened to me. $69.99 charge and then a REBILL! for something I tried once and couldn't use because it smells so bad. Called "customer service" several times and got confusing responses which basically meant we are not sorry and we are not refunding your money for something you didn't order or use. Do not order this product or if you do and decide you won't use it, call immediately so they first won't charge you 69.99 or they don't charge you again in 90 days. The more you talk to the "customer service" you realize they are just repeating the same thing over and over to you and attempting to make you feel at fault. When I asked where they were located the first response I got was "the U.S.".

I admit I did not read the fine print so I got hit with the extra $69.99 charge. I do not like this product. It is overwhelmingly smelly. The fumes burn your eyes. It works just as well as over the counter medications.
When I called customer service they cancelled my "subscription", but were shocked to find that I did not like their product.

I too was hit by this deal! Only they charged me an extra $79.99! I am going to call them now! What a rip off!

I also placed an order for the $19.99 and didn't know that they would auto ship after 90 days. I just received a second order by surprise for $69.99. I sent an email about of my complaint by mistake to O24 Naturals of Arlington TX or www.024zone.com. who is not affiliated with 024 Pain Management System that is operated by Revive BioSceince. They informed me that they absolutely have no affiliation with the ones with the site www.allnaturalpainmanagement.com and their product was purchased from the previous manufacturer who went out of business a few years ago. I also realized that the $19.99 order was all for expired products. When I contacted the correct company, I was informed that there is no returns and can return natural products. After telling them that I would be fighting this, that many other companies that sell natural products have return policies and it was against the law to sell products past the expiration date (which she said that it was OK to be expired because it was natural). Then she offered me a $30.00 credit, I said do that, but I'm still fighting you for a full refund, then she said she would refund $40.00 and refund my 1st order also, but I still could not return the product. Fight for a credit.

Yea I just got duked too..the ###. No where in the ad does it say trial period! Also my husband tried it and it reeks! I did call the idiots up and he said he couldnt refund me. I recalled again and talked to a different guy and demanded my money. He said he would give me a 30 dollar credit. So heres the number folks [protected]. Demand your money back!

I also had the same complaint. Sent them an e-mail cancelling immediately as soon as I knew they were charging me another 69.00. They claim I cannot cancel by e-mail. when I finally got ahold of them they were ready to charge me another 69.99. then they would only give me back 1/2 of my money stating it was in the terms and conditions that I never saw. The product stunk forever and did not work at all. What a scam.

Just got off the phone with these swindlers I also got $30.00 credit promised have yet to see it. Well the phrase LET THE BUYER BEWARE comes to mind, never saw any thing about trial period so I will take the $30.00 and be done with these RIPOFF FOLKS [protected] IF YOU GET BURNT RAISE ALL KINDS HELL DEMAND YOUR MONEY BACK some is better then None

I am so pleased I realised and cancelled it straight away. The initial $19.99 came out of my bank straight away. So I need to check to see if that has been credited back to my account. I've been luckier than some as it was the following day that I had placed the order that I re-read the small print and cancelled. I wouldn't have minded paying the $19.99 to try the product to see if it worked then I would have gladly paid the full amount to be able to get some relief from the pain I am in. But you should have a choice in the matter. They shouldn't just take money out of someone's bank account without authorisation from that person. That is so wrong.

I have had no problem at all except in pricing. When I got the bill for the next month, I contacted the number on the invoice and within a minute I was talking to a representative. On the top of the invoice is the return address. It clearly states on the product to wait 10 minutes and then wash off so the odor will not offend when going in public. The product really helps my knees hip pain. Just too expensive to continue.

I placed an order for the $19.99 and then I was been charge $79.99 after 2 weeks but i didn't receive any product and i was freak out. I called my bank right away to report what happen to me. I told them to block them before they gonna charge me again. I only use the product once because the smell was too strong and too hot on my skin. I shouldn't buy it in the first place. Yeah will fight for it, so that this kind of people should be stop immediately.

I have filed a complaint with the BBB in the state where the USA Corporate office is located; called the state attorney general, cancelled my credit card and protested the additional $79.99 charge (since I admit to being stupid enough to order this for $19.99 I feel I should pay that amount). Posted to fb and sent emails to my entire contact list of over 500 people. Called and left messages at the corporate headquarters. Forwarded the email confirmation showing NO MENTION of a 14 day trial period or additional membership fee charges to everyone listed on their website. Posted comments on the youtube videos I could, "disliked" the ones that wouldn't allow comments - no surprise it's the majority that won't allow comments. All this because their customer service rep "Becca" told me that she would not refund the entire amount because I "agreed" to their terms and conditions which is a bald-faced lie. Can anyone suggest anything else to do? This stuff is modern day snake oil and others need to be warned not to fall for this scam.

Please don't stop at half a refund - if we all continue to call and write and email these people maybe we can put them out of business because of the unethical nature of their business.

Corporate Address:

Revive BioScience UK Limited
#72 High Street
Haslemere, Surrey
United Kingdom, GU27 2LA
Found this may be of help for some of you who have brought 024 pruducts

If your looking for the real product we've sourced in date product direct from the 024 Naturals in the states and are selling it online. No scams. I run a snowsports coaching company and have used the product for a couple of years and thought my customers could benefit. We do not hold any credit/debit card data and are secured with Sage Pay and Paypal. http://www.024painrelief.co.uk/

@kefalonia; the address you've given is correct but it is no more than an accommodation address for Revive... who set up a UK company towards the end of 2011. Write to them and it will sit on the doormat. The sole Director is Robert Tallack who has set up several websites all designed to deceive, and with false testimonials. It's typical scam tactics, try to sell to you a trial for 19.99, pass on this, try to leave and it then offers the trial to you for 9.99! It's all designed to sucker you in. What they are banking on is that you miss the point of the small print; that is why they only take credit cards. @024painrelief; nice to see you here, we spoke yesterday when I called you. I can confirm to others who read this that you are the genuine 024 rep in UK - good luck as it will be uphill whilst the name of 024 is being tarnished! PS: we sell a pain gel;, very well received http:www.aloeland.co.uk and http://www.geoderm.co.uk

in US they charge dollars, in UK they charge £., same figures. The company is crooks and they should be disqualified from running business, I hope it will happen soon. They have charged me £100 for the product. Office of Fair Trading have been notified today.

i also got charged £79.99 and searched the box but no instructions to return products. i too am a pension and my husband has alzhiemers, he is 83 and has very bad back pains. these peopl should be taken to task. maybe we should all get together and do something about it.

2nd charge has gone up to 79.99 GBP .In process of making formal complaint. :-((((

2nd charge gone up to £79.99. In process of making formal complaint :-(((((

I have just spent the whole day chasing this company up. The UK address given in the post above is now wrong: They have moved (slightly) surprise surprise! They have moved! the new address is c/o Fletcher Kennedy Ltd, 48, High Street, Hazlemere, Surrey, GU27 2LA. tel [protected]

HOWEVER, this is a holding company, who will not provide the contact details of the company (DUE TO CONFIDENTIALITY ISSUES!). You can, however, leave a message for them or write via the address above. I still await my reply. I am also waiting for the US company to get back to me...watch this space...

I'm a retired pensioner, relying on my pension only. I have just been done by 024painrelief company. I foolishly purchased their product and paid the £19.99 on the 7th of June 2012 and received the product which was a disappointment to use. Now, I see that they have now taken £79.99 without my authorisation from my bank account. I emailed them, but have received no reply. I phoned their customer service and got a very negative feedback putting the blame ome for not cancelling or replying to the within 14 days. This, I was never told to do so.
They are rip off and fraudulent and ought to be sued for thei sales methods.
I have today 26th June 2012, cancelled it with them and would inform my bank about this company's fraudulent methods of extorting money from vulnerable people.
Be aware of them. The product is no different from any over the counter product which are far more cheaper to buy.

This is the person you're trying to contact: Robert Tallack [protected] http://www.karatekids.ca/contact.html

http://ca.linkedin.com/pub/robert-tallack/b/973/7a1

[protected]

@BLAKEY3: I have tried contacting Robert Tallack, CEO Revive Bioscience on the karate kids link and my emails are returned. THE EMAIL ADDRESS FOR ROBERT TALLACK is rtallack@gmail.com @CATALIGLOSS; you are correct; Robert Tallack has set up a UK company; back end of last year and it is no more than an accommodation address. All his websites (there are 5 that I have found) are due to expire within a couple of months so I will bet he will let them die and just walk off with the money he has scammed. About 200 people a day in the UK look at his all...net site - if only 15 people get taken in then he is making loads of money across the sites he has. I am told that what Robert Tallack, CEO of Revive Bioscience has done is to buy way out of date stock and is offloading it to whoever signs up. (I keep saying Robert Tallack, CEO of Revive BioScience because google picks it up and therefore his scamming complaints appear more prominent in searches for him or BioScience). See my posts elsewhere on this scammer; and see the pain gel on www.aloeland.co.uk or on www.facebook.com/Aloeland.uk Yes, I own it, and I will do all I can to get this detestable man, and his scamming tactics against vulnerable people taken down - he does not relieve pain, he causes it!

I have received the product of 024, one 50ml spray and two box towelettes.I have been billed for £21.24 on the 6, 6.2012 and then a further £79.99 on the 21.6.2012.What makes any one think that a product is this price?.I like any of the other fellow purchasers are in need of some joint pain relief, but at these exstortonate prices have yet become another vunerable customer to this absolutely diabolical rip off. I have been shocked to hear of the comments made by others, how they too have been duped.This is obviously all about money for a big fat company, of which will Never be getting any further custom from me!.

Some people in the US have made successful complaints to the Better Business Bureau and got some recompense.
Kay... you need to go to your bank, stop the direct debit and INSIST that they instigate a "chargeback" to your account. They wont want to do this so INSIST.

I should have checked it out in more detail. Thanks for the info people.
Terms and Conditions extract

Attention: Please read carefully before placing an order for 024™ Pain Management System

By placing your order today, you will receive a 30 day package of 024™ Pain Management System + a free gift, which consists of the following products valued at £169.99 USD Retail.

1 x spray bottle of O24™ Maximum Strength Pain Management Spray certified by the National Fibromyalgia Association.
2 x 20 pack of O24™ Maximum Strength Pain Management Towelettes certified by the National Fibromyalgia Association designed for easy portability (total of 40 towelettes)
This is the good bit!
The special price offer is a 14 day reduced price trial. You will be billed £19.99 with free shipping on your initial purchase. If you wish to keep the product, do nothing and we will bill you £79.99 on the 15th day. If you feel that the product is not for you, simply contact us before 14 days from the date of purchase, and we will not bill you any further. If you are happy with our product do nothing and we will automatically ship you the 024™ Pain Management System after 47 days from the date of initial purchase for a special reduced price of £79.99. Thatís a savings of 60% off suggested retail price. For your convenience, we will ship you a new supply every 30 days at the special reduced online only price at £79.99.

With this membership only price, you will receive the following in your package.

This is how one aspect of the scam works:

Say you find www.menshealthweeklyonline.com/UK/ and open it up;
What do you see?
SPECIAL OFFER FOR OUR READERS: 24 Hour SPECIAL with an imminent expiry date.
It is not actually an offer that closes that day; the software rolls the date over and it all starts again.
You also see . Note the word ; it infers sample.
At this point scammer Robert Tallack could put a link to his T&Cs advising what you are actually signing up for but he doesnt and on the site you are on the T&Cs are not there anyway!

So now you click on the link and you are taken to another website and straight to the page inviting you to see if you qualify for the and still no reference anywhere as to what you are actually signing up for.
In order to see that information you have to move to another page. Tallack the scammer doesnt want you to go to that page and again he could reference what you are signing for but doesnt and doesnt invite you to see the Terms - he wants you locked on the sign up page.
So you supply your details without Tallack the scammer even inviting you to take a look at the Conditions before you buy. And the terms are referenced at the bottom of the page so real easy for you to miss. He could put links at the top of the page but he really doesnt want you to go to the Terms

So let us look at the Terms. The title says but you are not placing an order; you are signing up for a trial - that is what you have been led to believe and those are the words used to ensnare you. He could say but he doesnt - what a barsteward he is.
Then in the Terms in order to try and protect himself he changes the reference from to using words like and
Mark my words; he is a very clever scammer but legal activity in the UK is starting to roll to take him down.

i want to know why i got charged £19.99, then 14 days later i got a second charge of £79.99 from my account for my products i received that was only going to cost £19.99./

Once you have signed up to purchase this useless product from -REVIVE BIOSCIENCE UK -you are doomed to be scammed.I orded the product on 4th of June-didnt receive it until the 18th June, on the 23rd of June I had £79, 99p taken from my account just 5 days after I had recieved it [SO MUCH FOR THE 14 DAY TRIAL PERIOD!] when I called them to question this, I was Told that the 14 days start from the day they send the product to you.It took 18 days for me to receive it [SO MUCH FOR THE 14 DAY TRIAL PERIOD!]
After a lenghty discussion with someone on the telephone who appeared to be reading from a script, they agreed to refund £30, which I have now received .However I intend to persue them for to other £49.99p and you must all do the same.WE must ALL refer the company to "THE OFFICE OF FAIR TRADING, "you can get their number from your local council or contact them online, also email all your contacts and use twitter and face book to warn people about this scam.THIS COMPANY MUST BE STOPPED before more vulnerable people are scammed.

@your days... Trading Standards (Surrey County Council) are on the case but the wheels of closing this scammer down are slow to turn. He has 4, possibly 5, websites that I am aware of and a web of other threads; eg there are 6 that I have found within Facebook. Your experience of waiting some time for the goods to arrive and then finding the 14 days trial period has expired is not uncommon.
Go to your bank and stop any direct debit and INSIST that they instigate a chargeback on your payment.
Also get your bank to give you the receiving bank details; address etc.) and then get in touch with them re the scamming tactics of Robert Tallack, Revive Bio Science.
What phone number did you use? UK or America (he keeps changing it) I would like to know the number pls.

yep, I ordered their $9.99 pain (cream.) one time. The smell was so bad I had to wash it off. I got my credit card statement I got billed for the $9.99 then I got billed $79.99 for maintenance, that I knew nothing about. I called about the $79.99 the person ont the phone was rude obnoxious, Told him to cancel any further charges from my card. I REALLY THINK THIS IS A RIPOFF! i .SEE I'M NOT THE ONLY ONE

I see that Robert Tallack, sole director of Revive Bio Science UK Ltd, registered in the UK Company No. [protected] continues to scam so whilst he knows what he is doing he is not changing his tactics - so hit him somewhere else. On Facebook, for example, look for the group Tallack Martial Arts where you can post your complaint, and what he is doing. He may take it down (my post has been taken down) but there is the possibility that others in the group get to see it before he does so, and therefore get to know what he is doing.

It sounds like there may be enough interest here for a class action law suit. Anyone know a good lawyer?

I have just managed to cancel my "order" and "membership" after placing it this morning and my bank has confirmed that the initial £19.99 has been immediately refunded to my account. I also asked that my concerns be passed to their fraud department. After being drawn into filling in the form on-line I was very suspicious of the way the Facebook ad led to an online magazine page and then to the web-site which did not make it possible to read the T and Cs from the Check Availability form. The pop-up window alerting me that I had not ticked the T & C box (intentionally on my part, I just wanted to find out more) had me tap the OK bar and that actually activated the order. Then I came and saw all the complaints here so went back and re-traced my steps and found the original phone number for cancellations had been changed to [protected] (not the presumably American number [protected]). To my surprise the number was answered in a minute (quicker than my bank!) and a polite operative did as I asked and assured me I would receive no goods and no future billing. Hopefully that will be the case. I hope others realise they need to cancel and do it quickly. Even better, I hope word gets around and less people get drawn into this highly dubious marketing scam.

@dotty... they have just changed the way you sign up and now have to tick to say that you accept the T&C's. so a small step in the right direction; but it's still scamming. Want to know what Robert Tallack said to me when I quizzed him on the "quick, offer only available today for 50 people" which is not true as it rolls over to the next day? He said:

"Our goal is to provide a world class product to individuals suffering from chronic and acute pain.

Our company spent millions of dollars acquiring this patented all-natural formula, and we stand behind our products 100%.

As I mentioned before, we use 3rd party internet marketing companies. The rollover feature you mentioned is a very standard tool used by internet marketers to generate excitement, which they have told me is industry standard.

I really want you to understand that our goal is to make customers aware of the Trial Offer."
Well done on spotting the scam and even better on getting your money back!
And if it's pain gel you want then look here: www.aloeland.co.uk cos I won't scam you!