1800WheelChair.com
Reviews and Complaints

The travel wheelchair we purchased from 1-800Wheelchair.com was just what we needed for our vacation. It was affordable and met our needs perfectly. I would definitely recommend this website to my friends who are looking for a good travel wheelchair. However, I would also inform them of the limitations of this particular model.

We opted for the model with slightly larger back wheels for better stability. The front wheels may not smoothly go over large uneven gaps or bumps in sidewalks, so an extra gentle push with your foot on the bottom is needed. But don't worry, the person sitting in the chair won't be ejected thanks to the seat belt. We also liked that one can sit at a table with the slanted armrests.

Unfortunately, we did encounter one problem with one of the collapsible handles not locking into place. We didn't discover this until later during our vacation, which made it a little challenging to push my teenage daughter with her broken ankle down ramps. However, the wheelchair was light weight and easy to fold up. The free travel bag came in handy to keep the chair from getting scratched.

Before checking at the gate, I removed the footrests and stored them in the overhead storage of the airplane, as someone had recommended. The wheelchair was delivered within 2 business days as promised, which was very much appreciated since we were going on vacation soon.

Once we returned, I contacted the company and Sylvia handled my case. She asked that a picture be sent to evaluate the broken handle, and a week later, a brand new wheelchair was delivered to my front door. I sent back the first chair by dropping it off at the nearest FedEx, which was simple and at no cost. A follow-up email by Sylvia the next day confirmed that the chair was shipped. Thank you, Sylvia, for your professional and efficient handling of my case!

Overall, I am very satisfied with my purchase from 1-800Wheelchair.com. The website was easy to navigate, and the customer service was excellent. I would definitely buy from them again.

I recently had an experience with 1-800Wheelchair.com that left me feeling frustrated and disappointed. I ordered a rollator/wheelchair combo for a relative overseas, and according to their website, it would ship in 3-5 business days. However, after ten business days (two weeks), the product still had not shipped and was not going to arrive in time for my relative's needs.

I called the customer service line twice, once three days after placing the order and again later, because the order status remained as "order received" after so long. Both times, the representatives told me that they couldn't get the tracking information and would need to call me back later. However, they never did.

On the Wednesday of the second week, I called again and was told that the order would not be shipped until Friday of that week. I requested that the order be expedited, as I needed to leave early Monday morning for my flight. The representative called the warehouse and told me that the order had already been shipped the day before and could not be expedited. However, I doubted her because the online status had not updated and changing her answer part-way through the call seemed suspicious. She refused to admit lying.

I continued to check the online status and found that the order did not ship until Friday. They lied about the shipping status to avoid expedite service fees even though it was their delay.

Overall, it was a horrible experience. I chose to order from this site because of their claimed short shipping time, but I would have ordered from Costco if I knew it would be like this. I do not recommend using 1-800Wheelchair.com.

I recently made a purchase from 1-800Wheelchair.com and I must say, I was not impressed with my experience. I decided to purchase the EW52 Scooter for my son who is handicapped and needed a reliable mode of transportation. I dealt with Lisa Stapley during the process and purchased a cover for $110.00 as well. When the scooter arrived on a Wednesday, it was covered in dust and not in the condition I expected. I immediately called Lisa on Thursday to inform her that the scooter was too big for my son and that we needed to return it.

This is where the trouble began. Lisa informed me that they would not accept the scooter back if it had dirty wheels or was dirty underneath. I explained to her that my son had only taken one run in it in front of our garage and that it would be returned cleaner than when we received it. However, her attitude changed completely when I mentioned the return. I could tell that she was more concerned about her commission than helping me with my situation. She informed me that there would be a restocking fee and provided me with the number to Central Freight Lines to arrange for the return. The cost to ship it back was $423.00 plus a restocking fee of $303.50, and there was no guarantee that they would accept it.

I was extremely disappointed with the return process and felt that they made it impossible for me to return the scooter. I even called Fed-X before the cover was delivered to inform them that I wanted to return it, but Lisa informed me that it might be a problem since I didn't receive it yet. I felt like she was trying to make it difficult for me to return the cover as well. To make matters worse, the scooter did not come with a manual, only Xerox papers stapled together that did not provide all the necessary information.

As a single mother, it was already difficult for me to charge the $3,000 purchase on my credit card, and now I was facing a $750.00 loss with no scooter for my son. I would have appreciated if Lisa had offered to exchange it for a smaller scooter, but she did not even suggest it. I would not recommend purchasing from 1-800Wheelchair.com as they make it extremely difficult to return items and do not provide adequate customer service. This was a very expensive mistake on my part, and I will never purchase anything this big online again.

I recently bought a Luggie Super mobility scooter from 1800wheelchair, and I must say that I had an exceptional experience with Evelyn, the Operations Manager. The product is great, and the service was even better. The Super model is not yet available in Canada, and 1800wheelchair was one of only two companies that would ship to Canada so I could put it through my Canadian insurance carrier. Evelyn gave me her direct line to place a special order as it was not listed on their website, and their price was significantly better than the other company. I needed it for air travel within 4 weeks, and Evelyn told me it could take up to 2 to 3 weeks to ship internationally. She offered to expedite it by having it shipped directly from the manufacturer's warehouse, and it arrived in under 2 weeks.

Unfortunately, even though 1800wheelchair's attention to detail and invoice was correct, the manufacturer sent the Elite model instead of the Super model. I immediately called Evelyn, and she apologized for the shipping error. She and 1800wheelchair stood behind and guaranteed to follow-through quickly to make everything right, including all extra shipping return fees and brokerage border charges. Upon return of the incorrect scooter, I received a complete refund on my incorrect order, and Evelyn expedited the correct scooter being shipped internationally. She personally triple-checked the new order with the manufacturer before shipment and also went the extra mile to obtain some accessories I had inquired about that were not on their website and had them shipped with the new order at a great price. It ALL arrived in time for my trip, which was within 4 weeks of my original order!

I am a retired manager of a top 100 company, and I know and appreciate what great customer service looks like. EVELYN AND 1800WHEELCHAIR ARE TOP NOTCH! She exceeded all expectations. Evelyn is customer-focused, professional, pleasant, she acted with a sense of urgency fully addressing my timeline concern, was flexible, efficient, kind, compassionate. She REALLY stood behind the product. If there was a 6 STAR rating, I would give it! I plan on being a repeat customer and have already highly recommended 1800wheelchair to many Canadians. We travel in the US frequently, and I will show off my scooter to my US friends and contacts and recommend 1800wheelchair. WELL DONE!

I bought a wheelchair for my mom from 1800wheelchair.com on July 19, 2015. The wheelchair arrived in a few days and it was of good quality. However, it was too wide for my interior doors, and I couldn't move it through the doors without scratching the paint off the door frames. So, I called 1800wheelchair on July 22, 2015, to have the 22" chair exchanged for a 20" inch wheelchair of the same brand.

I had to talk to several people on the phone and listen to music for hours before a representative of 1800wheelchair.com (Ms. Rose Tollentino) informed me that she would exchange the 22" inch for a 20" inch wheelchair in about a week. On July 28, 2015, UPS picked up the 22" inch wheelchair and placed the return sticker on the package. However, UPS lost the 22" wheelchair, and I had to wait for a week before they found it. Then, Fed Ex delivered the exact same package that was supposed to be going to 1800wheelchair.com warehouse back to my home on August 6, 2015.

After receiving the same wheelchair, I called 1800wheelchair, and I got no positive responses. I had to wait on the phone line, listen to music, and get transferred to different people. I was asked to wait until after the weekend. So, on August 11, 2015, I called 1800wheelchair again, and after being transferred to several people and listening to music for a period of time, I finally got to talk to Ms. Tolentino on the phone. Ms. Tolentino informed me that she had to ask her supervisor if she could make the exchange after she wasted $32.90 of my money on a package that was lost in the mail. Ms. Tolentino is now not responding to my calls after failing to make a simple exchange in a timely manner.

Today is August 12, 2015, and I still don't have the exchanged 20" wheelchair. At 3:30 p.m. today, August 12, 2015, I received a call from Ms. Tolentino informing me that UPS will pick up the 22" inch wheelchair on August 13, 2015, and deliver the 20" inch wheelchair on Friday, August 14, 2015. I will be patiently waiting, hoping it will come.

It's essential that I receive the exchanged chair immediately so I can transport my mom, who is 87 years old, was recently diagnosed with cancer, and has other ailments. I need to take her to her hospital appointments.

I'm a person who uses a wheelchair because I'm paralyzed from the waist down. Recently, I needed a new cushion for my wheelchair because my old one was causing me to get a pressure sore. I searched online and found 1-800-wheelchair.com, which had the cheapest price on the J2 Deep Contour cushion that I needed. I called them to make sure they had it in stock because I was already experiencing discomfort and needed it as soon as possible. They assured me that not only did they have it in stock, but they would mail it to me with priority shipping so that I could receive it quickly. I was relieved and grateful for their help.

However, when Monday arrived, I still hadn't received my cushion. I waited another day, but it still hadn't arrived. I was getting frustrated and worried about my health. I called the company again and spoke to a different person who told me that my cushion was on backorder and wouldn't be available for another two weeks. I was shocked and angry because I had been told that it was in stock and would arrive by Monday. I asked for a refund and to cancel my order, but the person told me to call back the next day. I didn't want to wait any longer, so I went to their website and requested a full refund and cancellation of my order.

To my surprise, I received an email saying that my refund would be processed soon and that I would receive it shortly. However, two days later, my cushion arrived at my door, shipped directly from the company that makes the cushion. I was confused and angry because it meant that 1-800-wheelchair.com never had my cushion in stock, and they lied to me about it. They took my money, made a profit, and bought the cushion from the manufacturer. I felt like they were laughing at me and taking advantage of my situation.

Since then, I have received emails from them every week, telling me about their sales and asking me to review their service. I deleted them because I didn't want to have anything to do with them. However, I realized that it would be better if people knew what kind of company they are. They are overpriced, and they lie to their customers. They are not trustworthy, and I will never buy from them again. I would rather pay more to an honest company than give my money to a dishonest one. I urge everyone to avoid them at all costs.

In the end, I still need a new cushion because the one I received from them is already bottoming out after only two months. I wish I had read the other reviews before buying from them. I found out that the Better Business Bureau even took them off the accreditation list for their fraudulent practices. It's a shame that they are still in business, and I hope that people will be more careful when choosing where to buy their medical equipment.

I ordered a wheelchair for my father from 1800wheelchair on 11/16/15. I spoke with Eunice Galicia and specifically requested a wheelchair with pneumatic tires. She assured me that the Karman Extra Wide Lightweight Heavy Duty Wheelchair [sku KM-8520F-20W-HA] had pneumatic tires. However, when the package arrived on 11/19/15, I discovered that the wheelchair had solid polyurethane tires instead. Additionally, the seat-to-floor length was too tall for my 90-year-old father, preventing his feet from touching the ground.

I contacted customer service immediately and spoke with Airen Dagahuya. She confirmed that Eunice Galicia had been misinformed and that the Karman wheelchair had polyurethane tires, not pneumatic tires. She said that I could return the wheelchair for a full refund, but their computer system was down for maintenance, so she couldn't issue a Return Authorization (RA). She asked me to call back the following day, but the system was still down. I called multiple times over the next few days and was told that the system was still not working.

Finally, on 12/2/15, I spoke with a supervisor named Evelyn Gonzalez. She assured me that the wheelchair would be picked up and returned, and a full refund issued. However, despite returning the product weeks ago, I have yet to receive a full refund. In fact, I received an email on 12/9/15 stating that a restocking fee would be assessed, even though it was 1800wheelchair's mistake in shipping the wrong wheelchair. I have been unable to reach Ms. Gonzalez or anyone in customer service to resolve this issue. I have made numerous calls and sent emails, but have received no response.

I am extremely concerned about the delay, as my father has been without a wheelchair for almost 4 weeks. It seems that legal action may be my only option to recover my money. It is frustrating that the workers in the Philippines office seem to leave calls on hold until the caller gives up. I even sent an email to Joseph Piekarski, the CEO/President of Home Medical Supply Center, Inc., D. B. A. 1800Wheelchair, but have not received a response.

Overall, my experience with 1800wheelchair has been extremely disappointing. The mistake in shipping the wrong wheelchair was bad enough, but the lack of response and delay in issuing a refund is unacceptable. I would not recommend this company to anyone.

I recently purchased a wheelchair from 1-800Wheelchair.com using Splitpay by Bread. I was excited to receive my order, but unfortunately, the pop-up window for SplitPay timed out before I could be redirected back to the site. Despite this, my money was still accepted, and I received an email from Bread saying that my payment had been accepted and that my order was being processed by 1-800Wheelchair.com. However, I did not receive an email from the company itself, and I was stuck at the checkout window because the website thought that I still hadn't paid due to the window timing out.

I decided to call 1-800Wheelchair.com's customer service to resolve the issue. The representatives were kind, but unfortunately, they directed me to Bread to resolve the problem. Bread took my information and said that they would reach out to 1-800Wheelchair.com with proof of payment so that I could get my order processed. However, it's now Tuesday, and I still haven't heard anything from either company, despite Bread reaching out a second time today.

I've called 1-800Wheelchair.com three times, and they keep insisting that Bread is the problem and refuse to let me speak to a manager. The representatives are kind, but they don't seem to understand the problem, despite me explaining it in different ways several times over. They keep asking me to give the confirmation number or tell me that I need to check out online, but I can't do either because I can't checkout online due to the website's glitch.

I finally got an order placed manually on their side, but I still cannot speak to a manager about the issues I've been having. It's ridiculous that I had to jump through these hoops all weekend to get a wheelchair. This isn't buying a toy or a piece of furniture; this is something that is essential to my life that we have saved up for. I refuse to air my grievances with a customer service rep as they have zero control over the situation, but a manager does have control, and I should be able to speak with them directly about these issues.

It's been 2 1/2 days, and they haven't shipped my product due to "payment issues." Every question I ask is just met with "you'll receive tracking when available," and they won't elaborate further. I don't understand why a wheelchair is so hard to pay for and ship out. It's been six days since my order was first placed, and it's becoming frustrating.

One whole week from ordering, and they still have not shipped it out. They said it would ship out today, and I'll get the tracking number, but it's now after business hours, and I still haven't received the tracking, so I'm not sure how they plan to pull that off. I would love to cancel the order, but I need this chair, and it's $200 anywhere else. But honestly, it's becoming worth $200 just to never even hear this company name again.

I bought a PVC Hi-Back Foldable Shower/Commode Chair from 1800wheelchair.com on February 22, 2015, at 4:18 am CST for $360.00. I was told that it would be shipped within 3-5 days from the order date. However, I had to call the company multiple times to get an update on my order. The first two calls were useless, and I was told that my order would be shipped soon. On February 27, I contacted the company via chat, and I was informed that the manufacturer, Columbia Medical, had a problem with their system, which caused a delay in my order. I was upset that I had to initiate communication to get this information, and 1800wheelchair.com failed to perform due diligence to call the manufacturer themselves during my first three calls.

On March 2, I called again, and this time, I was told that Columbia Medical had a problem with their system for a whole week, and the problem conveniently started the day I placed my order. I was frustrated that 1800wheelchair.com failed to ensure my order was placed and the product was built any time after three phone calls prior to March 2. I fail to believe that both companies, as big as they are, cannot operate due to a system glitch. I also find it hard to believe what I was told about Columbia completely shutting down their warehouse in Los Angeles that processes orders for the product I purchase because of the glitch.

Despite hours of communication with Evelyn Gonzales, her subordinate Janice, and her supervisor Yidi, on March 2, and hearing them place blame on their manufacturer, not accepting any responsibility with speeding up the 5 days lead time Columbia claimed they needed to put together a handful of PVC tubes to build a shower chair, not offering to compensate their customer without my ask and persistence of being treated adequately in this situation, and despite finally settling on a $100 credit for the trouble and overnight shipping and delivery on March 4, what happens? That's right. I called on March 4 because I received no tracking number, and no product by the end of the day. What was I told? The manufacturer was not picking up, some lady named Christina was out eating lunch (at 2 pm Los Angeles time at that point).

I received my product on March 5, but based on the tracking number, the manufacturer did indeed ship it out on March 3 as promised, but someone did not use overnight shipping. It was exhausting to deal with such an incompetent company.

I want my full $360 returned to me and a written apology detailing what occurred so I can post it on review sites to warn future customers of this retailer. They lack the competency to keep in communication with their suppliers and abreast of what is in inventory and what is not, and relay that to their potential customers, which is unacceptable. Unlike some of their competitors, they have no decency to take down products they cannot fulfill or at least place announcements of delayed shipping on product pages.

I find 1800wheelchair.com incompetent at dealing with delayed shipment of items, which I find hard to believe occurs only in a blue moon as stated by Yidi, the supervisor I dealt with who promised overnight shipping. A company that doesn't have the intelligence to know that in a situation like this, they must push their manufacturer to process an order faster than usual without the prodding of the customer, and to compensate the customer with not credit for a future purchase and more than a 10% refund for a 100% delay in delivery date. A company that doesn't have the compassion to respond in a situation like this, especially when it's a shower chair for my mom who I informed them had not showered in over a week, has diarrhea, is washed by towel and water by my siblings and I while we wait for this chair is despicable.

I reported this to the Better Business Bureau. File a complaint with them here: https://www.bbb.org/consumer-complaints/file-a-complaint/get-started?source=cibr&bbbid=0121&bid=

I recently purchased the Model H Hybrid manual Power Chair in One from 1800wheelchair.com after speaking to one of their Sales representatives, Lisa Stapley. I had some questions about the return policy, and Lisa was able to direct me to the information I needed. After considering the product, I decided to order it and evaluate it for myself.

The shipping was very quick, and the item arrived just two days later. However, the box was damaged, which was a bit concerning. When I set up the chair, I found that only one battery had been included, even though the website suggested that I would receive two if I ordered the upgraded battery. When I asked Lisa about this, she explained that I would need to purchase an additional battery separately.

Despite these issues, I was excited to try out the chair. However, when I attempted to take it up a small incline, it struggled and slowed to a crawl. I was disappointed, as I had hoped to take the chair with me on many adventures.

After much thought, I decided to return the chair. However, I was informed that because I had used it outdoors, it was no longer eligible for return. I was frustrated and angry, as I had only had the chair for a few days and had not been satisfied with its performance.

I believe that 1800wheelchair.com is not interested in the satisfaction or welfare of their customers. Their return policy is confusing and poorly worded, and their customer service was not helpful in resolving my issues. I would not recommend this company to anyone in need of mobility equipment.

I was so close to purchasing an e-scooter from 1-800Wheelchair.com, but boy am I glad I didn't! My credit card company, World Elite Mastercard, saved me from being scammed out of my hard-earned money. They caught duplicate charges that were being made right up to my credit limit. The credit card fraud team was able to stop all the fraudulent charges, even the one that I thought was legitimate. If I had used a debit card for this transaction, I would have been left to deal with the fraudsters on my own. It's always best to use a credit card for purchases, as you get 0 liability and a fraud team to back you up.

After discovering all the shenanigans that 1-800Wheelchair.com was trying to pull on my credit card, I attempted to contact their customer service. Let me tell you, it was a struggle. The representative I spoke with had a heavy accent and it was difficult to understand her. I suspect that their customer service is outsourced to India, as the workers seem to be reading from a script and don't have much understanding of the English language. If you have a complaint, don't bother trying to talk to them. All they care about is collecting money. It's no surprise that this company has received so many negative reviews.

Thank goodness my relationship with 1-800Wheelchair.com was terminated by my credit card company. I'm grateful to have a credit card that consistently goes to bat for their customers. It's important to do your research before making any purchases online, and to always use a credit card for added protection. Don't fall victim to scams like I almost did!

I recently had an experience with 1-800Wheelchair.com that left me feeling frustrated and disappointed. I ordered a wheelchair blanket for my mother, and the website indicated that it was in stock. However, two weeks later, the order had not yet shipped. When I reached out to customer service, I was told that it would be shipping shortly. Another week went by, and I called again, only to find out that the order still had not shipped.

At this point, I decided to cancel the order. However, even after two weeks, I had not received a refund. I spoke with Rio several times and even left a message for Yidi Hesrchkowitz, the CFO, but I never received a call back. Frustrated, I disputed the charge with my bank, and they refunded me.

I was disappointed with the lack of communication and follow-through from 1-800Wheelchair.com. Despite my attempts to resolve the issue, I was left feeling like my concerns were not being taken seriously. I even found Yidi's LinkedIn page and reached out to him directly, but still received no response.

In an update to my original review, Joseph from 1-800Wheelchair.com reached out to me and offered to help resolve my return. While I appreciated the gesture, I had already spent too much time and energy dealing with the issue and did not want to continue working with the company.

It wasn't until I disputed the charge with my bank that I finally received a full refund. Overall, my experience with 1-800Wheelchair.com was disappointing, and I would caution others to be wary of their customer service and follow-through.

I recently made a purchase from 1-800Wheelchair.com for a lift that cost me $1000.00. Unfortunately, my experience with this company has been less than satisfactory. While they were quick to take my money out of my account, I have had to wait on hold for up to 30 minutes every time I called to inquire about my order. Their computer system is painfully slow and it takes forever for them to pull up my information.

I placed my order over a month ago and I still have not received it. I have been given conflicting information about the status of my order. At first, I was told that it was in the warehouse and ready to ship. Then, I was told that it was on back order. When I called back a week later, I was told that it would be shipped that day. However, when I called again after not receiving my order, I was told that it had shipped the day before. It's been a frustrating experience to say the least.

I have asked to speak to a manager multiple times, but I have always been told that there is no manager available and that I must speak to the person on the phone. When I called today to express my frustration with the service I have received, I was hung up on. This is completely unprofessional and unacceptable.

It seems like there is no one running this company. The people I have spoken to have language barriers and seem to have no idea what they are doing. I can't believe anything they tell me because it's never been true since I've been dealing with them for a month. At this point, I'm not even sure if I will ever receive my order or get my money back.

In conclusion, I strongly advise against using this company. Their service is poor, their technology is slow, and their employees are rude and unprofessional. Save yourself the headache and find a different company to do business with.

I recently had an experience with 1-800Wheelchair.com that left me feeling frustrated and disappointed. I needed to order a wheelchair and spoke with an agent who assured me that it would arrive within three business days. I received a confirmation email with an order number, but when the chair didn't arrive on Wednesday as promised, I decided to call on Thursday to inquire about the delay.

The agent I spoke with tried to call the warehouse to see where the wheelchair was, but informed me that it was closed and to call back the next day. I requested that the agent and her manager call me back since it was their mistake, but unfortunately, they did not. I ended up calling again on Friday and was informed that the wheelchair was on backorder.

I had been in an accident the previous Friday and was promised a wheelchair by Wednesday, so I was understandably frustrated that I had not been contacted to let me know that it was on backorder. I had also mentioned to the first agent I spoke with that I needed to return a borrowed chair by Friday, but this information was not taken into consideration.

When someone needs a wheelchair, it is often because they need it urgently. It would have been considerate for the company to either check if the wheelchair was available from the start or to contact me to let me know that it was on backorder. Instead, I was left in the dark and had to deal with the frustration of not having a wheelchair when I needed it.

I ultimately decided to cancel my order since there was no point in waiting indefinitely for a wheelchair when I needed one now. However, I was shocked to learn that the company would not refund my $216 until I returned the footplates. This seemed like a poorly run business practice and left a bad taste in my mouth.

Overall, I was extremely disappointed with my experience with 1-800Wheelchair.com and will not be ordering from them again. When someone needs a wheelchair, they need it urgently, and it is important for companies to take this into consideration and communicate effectively with their customers.

I gotta say, my experience with 1-800Wheelchair.com was not great. I mean, I see all these glowing reviews and I'm like, did I get a lemon or what? First off, they sent my folding wheelchair in two different packages, which was a pain in the butt. And then, when I finally got it all put together and tried to take it for a spin, it wouldn't go straight. Like, what the heck? So I called them up and they said they'd have a technician get in touch with me. But it took forever for anyone to actually call me back. I had to call and email them like a million times before I finally got a response, and by that time I'd already taken the chair to a repair shop.

The repair shop told me it was a problem with the joystick and that it needed to be replaced. But when I told 1800wheelchair.com, they said all it needed was to be reset and they emailed me some instructions to forward to the repair shop. But even after we tried that, it still didn't work. So then we had to wait for them to send us a replacement joystick. And when we finally got it, we found out that they wanted us to mail the old one back to them so they could try to fix it. Like, seriously? Why not just send us a new one and be done with it?

It's been like six months since this whole thing started and I'm starting to lose hope that it's ever going to be resolved. I mean, I spent $2,000 on this chair and it's been nothing but a headache. I wouldn't recommend buying from this company. If you want good service, go to a local source where you know you'll be taken care of.

I had a really bad experience with 1-800Wheelchair.com. Their customer service was the worst I have ever encountered. I ordered a transport chair on a Saturday and needed it by the following Friday for my vacation. However, come Monday, I had not received any updates on my order, so I decided to send a message through their contact form. Unfortunately, I did not receive any response even after 24 hours, so I sent another message. But still, no reply.

By Wednesday, I had not received any shipping notice or response to my emails, so I decided to call them. The person who answered my call had a thick accent and spoke so quickly that I could hardly understand her. All she told me was that my chair was in shipping or on the truck. I told her that I needed it in two days, or they could cancel the whole thing. She promised to check into it and call me back, but she never did.

The next day, I received an email informing me that my chair was backordered. I was so angry that I replied to that email, asking them to cancel the transaction and refund my money. But I never heard back from them. I finally decided to file a PayPal dispute, and I did get my money back. However, I never got the chair I needed for my vacation.

Luckily, I was able to rent one from a medical supply company near where we were staying. But I still wanted to purchase one for myself. However, I will never consider buying from 1-800Wheelchair.com again, even if they gave it to me for free. Their customer service was terrible, and I would not want to go through that experience again.

I gave 1-800Wheelchair.com a whopping $660.00 on 2/27/18 for an order that was never filled. I sent them an email on 4/23/18 asking them to cancel my order, but all I got was a reply saying that my refund was pending. It's now 5/5/18 and I still haven't received my refund. I've tried calling them multiple times, but every time I do, I get told that the person who answered the phone can't help me and that they're sending a message to accounting. But guess what? Accounting never contacts me and I can never get a hold of them during business hours. What a bunch of baloney!

I'm beyond frustrated with this company and their lack of customer service. I'm now left with no other choice but to take them to small claims court to get my money back. It's a shame that it had to come to this, but I refuse to let them get away with taking my hard-earned money.

Honestly, I regret ever doing business with this company. In my opinion, they're nothing but a bunch of crooks who don't care about their customers. I feel like I've been scammed and taken advantage of. It's safe to say that I'll never be doing business with them again.

Overall, I wouldn't recommend this company to anyone. They're either extremely dishonest or just plain incompetent. Either way, they have my money and I have nothing to show for it. It's a shame that companies like this exist, but I guess that's just the way the cookie crumbles.

We recently purchased the Model X 35 lbs. Travel Power Chair from 1800wheelchair.com. Unfortunately, upon receiving the product, we were disappointed to find that there was no instruction manual included. This made it difficult for us to assemble the chair, but after some trial and error, we were able to put it together ourselves.

However, once the chair was assembled, we encountered another issue - it wouldn't hold a charge. We reached out to the customer service team at 1800wheelchair.com and began working with a representative via email to try and find a solution. We spent weeks going back and forth, trying different troubleshooting methods, but unfortunately, nothing seemed to work.

Eventually, we decided to request a refund for the product. We returned the chair to the company, and to their credit, they gave us a 100% refund instead of charging us the 15% restocking fee. However, the process of getting our money back was a long and frustrating one. We shipped the chair back to them on November 22, 2019, but it wasn't until today - January 28, 2020 - that we finally received our refund. This was after countless emails back and forth with the customer service representative.

Overall, we would caution other customers against purchasing anything from 1800wheelchair.com. While we appreciated that they waived the restocking fee and that our customer service representative, Dannah, was helpful throughout the process, the overall experience was a negative one. We believe that customers are better off shopping at an in-person store where there is more accountability on the part of the seller.

I recently made an online purchase of a pair of crutches from 1-800Wheelchair.com on June 18th. I was planning to take a trip on July 3rd and I called to confirm that the crutches would arrive on time. The representative on the phone assured me that everything was in order and that the crutches would arrive on time.

However, when the crutches did not arrive by June 29th, I called to inquire about the delay. I had not received any confirmation of my purchase except for the note from PayPal. The representative I spoke with was very apologetic and promised to send the crutches out 2nd day air at no extra charge. She assured me that I would receive them by the end of Wednesday, July 1st.

Unfortunately, when I called again on Thursday morning, I was informed that the crutches were out of stock and had never been shipped. I was extremely frustrated and disappointed. The representative I spoke with gave me multiple reasons for the delay, but none of them were true. I felt like she was making up excuses or reading from a script. If they had been honest with me from the beginning, I could have canceled the order and purchased the crutches from Amazon instead.

It seems like this company may not have access to computers because no one had any records of my purchase and they had to physically call the warehouse multiple times. This lack of organization and honesty is unacceptable. I will never do business with this company again and I strongly advise others to do the same.

This company didn't do right by me when it came to a product I purchased. I had ordered a coccyx seat cushion, but was later informed by a representative that it was discontinued. They suggested an alternative cushion, which I purchased. However, the cushion was made of cheap foam and flattened as soon as I sat on it, defeating the purpose of a coccyx cushion. I was disappointed to find out that the company does not accept returns on wheelchair cushions, but I admit that I should have read the fine print. It would have been nice if the representative had mentioned this policy when they called me.

I wanted to help others avoid wasting their money, so I wrote a review of the product. However, it seems that 1-800Wheelchair.com has not posted my review yet, even though I verified it more than two weeks ago. Companies should be transparent and allow honest customer evaluations of their products. This whole process has been frustrating and sleazy. The product was terrible and the customer service was even worse. I would advise anyone to stay away from this company.

ETA: Just recently, a representative from the company left me a message offering to refund half of what I paid if I edited my review. I'm pretty sure that's not the kind of edit they had in mind, but it's interesting to note that this is probably why there aren't exclusively bad reviews of 1-800Wheelchair.com. Despite this offer, they still haven't posted my customer review on their site. It's all very shady.

I am an 82-year-young stroke survivor, paralyzed on my left side. I ordered the 1800wheelchair featherweight. The wheelchair I received had faulty brakes, so tight I could not use them even with my strong right hand. I received no instruction manual. When I called their customer support they suggested loosening screws, which did nothing. I said the brakes were faulty, they stated they can be very tight on these chairs. The tight brake information is not on their website. The person answering the phone was very brisk and dismissive as their day on the east coast was ending. I cannot use a wheelchair without brakes I can use. The return information stated I was responsible for the shipping fee. The fedex shipping cost me $166.92.

I ordered an item on February 11th and they immediately took my money. Their website says ground shipping 5-7 business days. Usually that means you will receive it in that period. It's been 10 days and it still has not shipped. This is a part for my fiancé's wheelchair to fix the broken armrest. I have emailed, chatted 3 days in a row and called. The woman I called answered the question and hung up. She never said thank you for calling, allowed me to ask additional questions or anything. Use extreme caution purchasing from them!

On August 21, 2019, after a month of consideration, I purchased the Model H Hybrid manual Power Chair in One from 1800wheelchair.com after speaking to one of their Sales representatives, Lisa Stapley.

Here is a link to the item: https://www.1800wheelchair.com/product/model-h-hybrid-manual-and-power-chair-in-one/

I had asked Lisa the following:

Mike: what is the return policy if it turns out that it's not for me? 
Lisa Stapley: It's on the quote, and here is the link : 
Lisa Stapley: https://www.1800wheelchair.com/returns/ 

If you follow the link, you will see the following: "If you are not 100% satisfied with your product, we offer a 30-day refund with a 10% -15% restocking fee for most items (see below). "

After consideration, I thought the product was interesting enough to order and evaluate and if I was unhappy with it, I would eat the 10-15% stocking fee, which would have amounted to about $200. I understood the need for this policy and was willing to take the chance on this wheelchair since it looked like a great fit for me.

Sadly, the only thing I was 100% satisfied with was the quickness of the shipping. The item arrived two days later, on August 17. The box, however, was scraped up and pretty badly damaged. However, after opening the box, the chair itself seemed to be fine.

When I set it up, I found only 1 battery had been included. However, on page 2 of the questions section on this wheelchair, a potential customer asked:

Q: If you order the model with the extended range battery, do you get 2 batteries? 

And can you order replacement batteries separately? I don't see them listed on the Accessories battery page.

Product Team
04/30/19
A: If you order the upgraded battery, you will receive the standard and upgarded.(sic)

When I asked Lisa why I only got the upgraded battery, even sending her a screenshot of the question as it appeared on their website, she responded with the following: "When you choose to upgrade to the HD battery, you just get the HD battery. Additional batteries run around $550-600."

This was strike 1, as I feel that I was deceived by their question and answer section of the product's website. I was, however, willing to let it slide. Although the question and answer are still on the website as of this writing despite the fact that I pointed it out to them and felt it deceived me.

Due to some prior commitments, I was unable to evaluate the chair immediately. So I charged it up and let it sit till the evening of August 21, when I decided that I wanted to try the chair out. I was going to take it to the park, but found that it wouldn't fit in my car, which was a bit disconcerting but not a deal breaker. However, after the battery discussion, this was strike 2 against this chair.

My roommate and I took it out around the block for about a mile as I wanted to see how the chair would take hills, since I would be taking it with me to Atlanta in a coupe of weeks and know the downtown area is very very hilly. That's when strike 3 happened. When attempting to climb a very small incline (approximately 2 degrees) the chair slowed to a crawl and struggled up the hill.

Needless to say, I was very frustrated as I was very much excited to receive this chair and had hoped to take it with me for many adventures, only to be very disappointed in it. I was not 100% satisfied with this purchase. I wasn't even 50% satisfied.

After much thought, I wrote to Lisa, explaining my dissatisfaction with the wheelchair and asked to return it. I woke up the next morning to find the following in my email:

"Unfortunately, they won't take a return for a used chair. Since it's been used outdoors on hills and such, it's not going to be approved for a return. You can feel free to contact our tech, Evelyn, x9202 if you have questions regarding the power of the unit. NOTE: The max incline rating is only 8 degrees."

I was made quite angry by this email. I was given 30 days to return it if I was not "100% Satisfied" with it, only to have it for 4 days, tested it for 30 minutes, and get told it was now used and could not be returned. I immediately contacted my bank and explained what happened and they advised I file a dispute on the charge, which I did.

I informed Lisa that the charge had been disputed and that I would be filing complaints with the BBB and posting reviews about how I was treated. She responded with the following:

"It says the item must be in new, unused condition. It doesn't say anything about a test drive or trial period. It allows 30 days for the shipping to you, and the shipping back to the vendor."

At this point, they had exhausted every bit of good faith I had left in me, so here we are. Apparently, according to Lisa, the 100% satisfaction guarantee only applies to the box the product is shipped in and once you open it, it's no longer new and cannot be returned. I guess I'm supposed to determine my satisfaction without actually looking at and evaluating the product in any way shape or form.

At this point, this matter is in the hands of my bank. I, however, wanted to make potential disabled customers or caretakers aware of this companies practices. Lots of disabled people are on fixed incomes and might save up for months or even years to get a power chair that's right for them. If you suffer from limited mobility, I cannot, in any way shape or form, recommend you even consider doing business with this company.

In my opinion, 1800wheelchairs.com are not interested in the satisfaction or welfare of their customers. They don't stand by their products and their "Return Policy" is intentionally badly worded to confuse the people who read it. I believe they are a drop shipping company who don't understand the products they sell and their website purposely disseminates false information and product descriptions just to get the sale.

All I can say is, if you are looking for mobility equipment, please look somewhere else. Any difference in cost will save you loads of aggravation and possibly money in the end.

On 4/23/18, I sent the company an email requesting that my unfilled order be cancelled.

On 4/23/18, the company replied that my refund was pending.

It is now 5/5/18 and the company has refused to issue my refund, return my calls, or answer my emails. Whenever I call, I am told that the person who answers the phone cannot help me. They tell me they are sending a message to accounting and that accounting will contact me.

Of course, accounting never contacts me and I can never reach accounting because no one is ever in accounting when I call during regular business hours. I will now have to file a lawsuit in small claims court to get my $660.00.

I am very sorry I did business with this company. Given my experience with this company, it is my personal belief that I was very stupid to try to do business with this company.

In my personal, subjective opinion, I personally believe I was ripped off by this company. Therefore, in my personal, subjective opinion, I personally believe that the company is dishonest and unethical or that the company is extraordinarily dishonest. Regardless, the company has my money, and I have nothing--no product and no refund.

The foregoing review solely provides my personal, subjective opinions.

Ordered a wheelchair for my father and still haven't received anything. I contacted customer service to see what was going on and they said that the chair which I have ordered was no longer available and offered me another model.
I agreed and was promised 2 day delivery but still nothing.
I wanted to cancel my order but they did not reply anything.
I do not recommend 1800wheelchair, very poor customer support service.

I bought a wheelchair for my 80 year old father who can't walk. His doctor recommended to buy it from this company! The chair was delivered three weeks later and it was too big and uncomfortable for my father. I called 1800wheelchair the same day to tell them that I wanted a refund or a replacement. They promised to call me back by the end of the day. But they never called me back. I am very upset because this company should care about their customers. Mostly, their customers are clients are the elderly and disabled people. Information on their site states that it is possible to return purchased item within 30 days. We are close to those 30 days now, and there still is no answer from them. I have called 5 times. I feel embarrassed that I went along with doctor's recommendation and bought something from this company. They are lying to innocent people and they should be ashamed.

On 11/16/15, I placed an order [No. [protected]] for a wheelchair for my father with Eunice Galicia at 1800wheelchair. The order was specifically for a wheelchair with pneumatic (air) tires and I was assured by Ms. Galica that the Karman Extra Wide Lightweight Heavy Duty Wheelchair [sku KM-8520F-20W-HA] was equipped with pneumatic tires. On 11/19/15, the package was delivered and upon opening the box, discovered that the wheelchair did not have pneumatic tires but instead was equipped with solid polyurethane tires (non-air). Additionally, the seat-to-floor length of the wheelchair was too tall for my 90-year-old father which prevented his feet from touching the ground. I immediately (same day) contacted Airen Dagahuya at customer service for "1800wheelchair" who confirmed that Eunice Galicia had been misinformed and that the Karman wheelchair indeed came equipped with polyurethane tires and not pneumatic tires. She stated that the wheelchair could be returned for a full refund due to their error; however, their computer system was down for maintenance and she was unable to issue a Return Authorization [RA]. she requested that I contact her the following day in order to obtain an RA but the system was still not functioning properly so she ask that I contact the company on Monday. On 11/23/15, I telephoned "1800wheelchair" and was again told that the system was still undergoing maintenance. I was assured that I would be receiving an RA the following day, but again the system was down. Called on multiple occasions [11/26/15, 11/27/15 and 11/30/15] and was told that the computer system was not operating. On 12/2/15, I was finally able to reach a supervisor, Evelyn Gonzalez, who assured me that steps would be taken to have the wheelchair picked up and returned, and a full refund issued. Despite the product being returned weeks ago, a full refund has yet to be issued. On the contrary, in an e-mail, dated 12/9/15, a restocking fee was assessed even though it was 1800wheelchair's mistake in shipping the wrong wheelchair. To date, I have been unable to reach Ms. Gonzalez or anyone in customer service to resolve this issue. Numerous calls have gone unresponsive and attempts to contact the Brooklyn office has resulted in being held on hold for over 25 minutes. It appears to be standard operating procedure for the workers in the Philippines office to leave calls on hold until the caller gives up. An e-mail sent to Joseph Piekarski, the CEO/President of Home Medical Supply Center, Inc., D.B.A. 1800Wheelchair, has also gone without response. I am quite concerned with the continued delay as my father has been without a wheelchair for almost 4 weeks. It appears that, at this point, I will be left with no alternative but to commence legal action to recover my money.

I ordered one pair of crutches from the website www.1800wheelchair.com. The seller confirmed the purchase, but 5 days later the seller told me that the crutches would be sent on July, 14. I waited for more information from the seller, but he didn’t provide information about the delivery. I don’t think that he will send more information, because I have emailed him, but he doesn’t respond. Don’t trust the seller, because such terrible problems can appear.

Don’t buy from the horrible company www.1800wheelchair.com. I bought the wheelchair for my grandma and they haven’t delivered it. I sent emails and messages, but each time the rep told me that the order was in process. After 14 days I asked to cancel the order, because it was too long and we didn’t have so much time to wait. They seller didn’t react. I have no idea what measures to take now.

The website www.1800wheelchair.com is total scam, because I ordered electric wheelchair two weeks ago, but I still hadn’t received it. The seller advertised fast and free shipping, but it was lie. He provided me the tracking number, and it turned out that my order was shipped 2 days ago. So the seller lied all these weeks that the order was already sent. I will wait for my order, but I’m really disappointed with such attitude and services. Please leave comments about your experience with this seller.
United States, Brooklyn, NY 11211, 320 Roebling Street, Suite 515
Seller lied about fast delivery