21st Century Auto Group’s earns a 1.0-star rating from 2 reviews, showing that the majority of car buyers are dissatisfied with purchases.
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Bait and switch
They advertised a 2022 gls for $55,921 vin#4jgff5ke7na580603 sales made an appointment to come in and see car, said it was in showroom and could take a drive. (have this on text) got there and right away salesman starts talking about a different car that was $6000 more. i again asked about the 1st car and he said it was in shop having work done. i confronted him and told him the car fax on there website says no accidents or issues, yet on car gurus site the car fax says it had an accident. how are two car faxes different ? he then told me the car was in an accidents and has about $10,000 in repairs needed. they did not disclose this when i made an apointment or on there website,they just wanted to get me in the door and sell me a more exspensive car. bait and switch just like the 190 bait and switch complaints on the internet. this will be goint to the bbb as well as the attorney general. stay away from this place!
Recommendation: stay away
21st Century Auto Group Complaints 1
Absolute bait & switch & lies
Spotted two specific vehicles on two different websites including their own. called ahead about two hours and was told by "French the salesman that these two vehicles were available. Got there and was seen by French after waiting more than and hour to see him. Found him in the break room in the back relaxing as I was waiting, he noticed then jumped up to help me.
Asked what vehicle I saw, specifically told him what year and model of two of the same. walked the whole place trwice again with him now, amazingly couldn't find either one.
French then went to his boss to find this vehicle, just to be told that they both were sold and that they will help me find some other vehicle. Showe me a beat up version of an older they would sell me for the same price. Told them no and that this was disappointing that they couldn't have told me that over the phone. After leaving, I then realized that this is not a dealership with any service, all they do is find people that don't know what they are doing and take advantage of them.
I have bought a bunch of cars from Ray Cantena where it is a pleasure to deal with and purchase.
Even though I did not get taken advantage, I wish to let as many people know and also go to the states website to make them aware of false advertising!
I called this Auto company asking for a specific car with vin number, which I saw on their website. They told me it is available. I went there in 15 minutes of my phone call. The manager said it is sold. Got out of the dealership and called again. They said the car is available!
I just purchased a car from there. When I got home, the car that I purchased was listed on the website for a thousand dollars less than what i purchased it for. When I initially went there, I had about 8 cars that I saw online. When I got there they told me they were no longer available. They showed me to the car that i ended up buying. When I asked why it wasn't on the website, they said they just got it that day. As soon as I left the dealership with my new car, I went onto their website and saw it listed as a "new addition" i immediately called and they refused to speak to me. I AM SOO FRUSTRATED!
Is 21st Century Auto Group Legit?
21st Century Auto Group earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for 21st Century Auto Group. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for 21centuryautogroup.com can be seen as a positive aspect for 21st Century Auto Group as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of 21st Century Auto Group's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
21centuryautogroup.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
- 21centuryautogroup.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The 21centuryautogroup.com may offer a niche product or service that is only of interest to a smaller audience.
- 21st Century Auto Group protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of 21st Century Auto Group complaint handling
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21st Century Auto Group Contacts
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21st Century Auto Group phone numbers+1 (908) 360-9944+1 (908) 360-9944Click up if you have successfully reached 21st Century Auto Group by calling +1 (908) 360-9944 phone number 0 0 users reported that they have successfully reached 21st Century Auto Group by calling +1 (908) 360-9944 phone number Click down if you have unsuccessfully reached 21st Century Auto Group by calling +1 (908) 360-9944 phone number 0 0 users reported that they have UNsuccessfully reached 21st Century Auto Group by calling +1 (908) 360-9944 phone number+1 (877) 407-8353+1 (877) 407-8353Click up if you have successfully reached 21st Century Auto Group by calling +1 (877) 407-8353 phone number 0 0 users reported that they have successfully reached 21st Century Auto Group by calling +1 (877) 407-8353 phone number Click down if you have unsuccessfully reached 21st Century Auto Group by calling +1 (877) 407-8353 phone number 0 0 users reported that they have UNsuccessfully reached 21st Century Auto Group by calling +1 (877) 407-8353 phone number
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21st Century Auto Group emailsinfo@21centuryautogroup.com100%Confidence score: 100%Support
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21st Century Auto Group address305 US Highway 22, Springfield, New Jersey, 07081-3509, United States
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21st Century Auto Group social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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