237 Global review: Fall out boy vip package

Hi,

On the 27th October all 4 of my family members, 2 of us having VIP tickets, went to see Fall Out Boy at the First Direct Arena. It was an amazing night i’ll never forget, but what really let it down was the VIP tickets we purchased. For two seated VIP tickets we payed well over £400 for a view that was really far away and limited due to smoke around the stage, and also to receive cheap merchandise.

Also, on the night we were handed 2 pieces of paper that said Magic 8 Ball token, and without any explanation of what to do with these. After researching and asking questions about it on X (formerly known as twitter) we were informed by someone who went to the show that we were meant to get a physical Fall Out Boy magic 8 ball. When in the stadium, we didn't see anything of the sort and nor were we instructed on where to get these and therefore left without them.

Following from this, we also attended the Manchester show on the 29th October with standard seating tickets. Upon arrival we asked where to find the VIP stand to go and ask someone who works for 237 Global about the magic 8 balls. When we got there we were helped and instructed by Sam and Phoebe to email the support email in the guarantee that you would send us a Magic 8 ball. This was really helpful, until we emailed and were told that they could not be shipped after the show, without a reason given, even though if previous complaints on here I have read that merch has been intended to have been shipped to people. Since then they have been ignoring our follow up emails to this issue.

This is extremely disappointing for us as we have paid a large amount of money for an experience and merch, which we feel we have been robbed of by not receiving a part of the package that many others have. At manchester we were told there were only enough magic 8 balls to provide for the VIP ticket holders there, meaning the 2 magic 8 ball’s we rightly deserve must be somewhere, and therefore available to send to us.

Also considering the fact that at Manchester, we could see the same bags we received at Leeds but with the Magic 8 ball’s inside of them, unlike ours. This could have been easily prevented if this action was taken at Leeds as well.

We are extremely upset with this outcome and even more so that 237 Global are now ignoring our email request for a customer service/ complaints phone number and we are now having to resort to posting complaints online. We hope this can be resolved soon before further action is taken.

Thank you.