237 Global
Reviews and Complaints

I paid for a vip experience for the "RUSSELL CROWE'S INDOOR GARDEN PARTY" in Tulsa Ok on 08/17/24. The Order No is: 339421. Order Code is: [protected]. The email that I received from The River Spirit Casino Resort only gave the following information regarding the logistics of the event. The email said "Will Call tickets will be available for pick up at the Will Call window after 5:00 pm on the day of the show. " It gave no further instructions regarding the meet and greet so I showed up a full hour before the event started to try to get more information. When I showed up to the will call booth, they informed me that the meet and greet had already happened and that I missed it. They said that I should have received an email giving me the instructions that the meet and greet will happen earlier that same day. I never received such an email. I walked around the event trying to find someone to assist and finally found the person who was the Casino's representative in charge of assisting with the meet and greet. This person's name was Jamie Crouch the "Entertainment Manager." Jamie tried her best to assist me but there wasnt much that she could do at this point. She gave me the VIP company's only contact information which was the folowing email address [protected]@237global.com. I emailed them several times before the event in an attempt to get more info on the meet and greet and never received any sort of response. I also emailed them several times after the event to get assistance and there was still no response. I even went to the companys website and used their "suppport page" and yet again still no response. It was incredibly disappointing to have driven 2 hours and spent so much money on a ticket and completely miss out on the the VIP Experience. At the very least they could have refunded the cost of my ticket $278.89.

I purchased a the Clairo Sling Tour VIP merch package for the rescheduled concert in Philadelphia at the Electric Factory on 7/19/22. The venue was not able to provide me with my merch package, and I was told it would be mailed to me as soon as possible. After multiple emails and requests to the 237 global help desk, I have been promised the shipment of my merchandise multiple times but one year later, have still never received the goods that I purchased. The VIP experience was not worth the money I paid without receiving the physical merchandise, and I have to this date never been offered a refund or any other avenue for recompense. I believe this organization is a scam who never intended to deliver the promised goods. I will never be booking a show through them again, and I will instruct my friends and family to do the same.