24-7 Ride
Reviews and Complaints

Regarding Reservation: RL1233402 at 247ride.com. We booked their airport pick-up service for 8/13/19 and paid $99. It was for my family of 4 to be picked from San Clemente and taken to LAX Airport, cause we had a flight back home, to Romania. But right about 2 hours before our pick-up time I received a email from 24-7 that was cancelling my pick up. My family and I were disappointed and frustrated trying to figure out how to get to the airport and we almost lost the plane back home. They processed the payment the same day and I have emailed them asking for my money to be refunded back to me for the service they didn't provide and their response is that my refund can take up to 30 days. It's been more then 60 days since then and I didn't receive the refund. Their services are outrageous and they are completely unprofessional. Please do something !

If I could give them a negative rating, I would. Firstly, our ride to LAX was supposed to be a shuttle. Nope. We got a car and the poor driver barely got all the bags in. He was an uber driver so most likely subcontracted. Nice guy, and HE gets a good review. Anthony.
As Rachel B. says, they cancelled our pick up an left us stranded. I spoke with them as I was boarding the plane, which was one hour late. Each and every time I called them the hold wait was at least 20 minutes. When I finally got a hold of them, I was walking to my seat! They said they would have someone there at LAX. We touch down, get out and look for our ride. Nowhere. I check my emails, they have cancelled our pick up, after having said, directly before the flight, that they would pick us up. Knowing we can't get our emails while in "airplane mode", we were left stranded. We finally found a cab that cost $100 bucks to take us home. 24/7 refused to refund us for that cab, even though they said they would and asked for the receipt. They sent us a refund for the pick up but that was NOT enough for what we went through. DO NOT BOOK WITH THIS COMPANY! What a horrible, horrible company.

24/7 ride canceled my airport pickup while I was in-flight. I received the email when the plane landed and immediately called their customer service... I was on hold 20+ minutes, when the operator came on the line she was rude. I asked her to help find another ride for me and she declined. I was shocked they would leave me stranded at the airport! I will never use this service again

The absolute worst experience I have ever had with a shuttle service. I had to help my elderly mother in Kansas move into an assisted living home after the sudden death of my brother who cared for her and was flying out of LAX. I live 2 hours away from LAX. 24/7 Ride assured me there would be no problem as this was critical. 15 minutes before my shuttle was to pick me up I got a call from them saying they were cancelling the ride! I live 2 hours from LAX. By the time I was finally able to get there after paying a friend, I had to be put on another flight, which caused my pick up ride at the Kansas City airport to be cancelled. The shuttle driver said
his gas pump went out and I should be glad this did not happen on the freeway; when I protested, he said he would talk to management to get me another ride but kept me on hold. He then offered a 15% discount on a future ride...as if. Then asked me how I got their number. They charged me for the ride anyway and will not return my money; I will be seeking legal recourse.

Worst experience...they are thieves, be careful. We booked l, and had confirmed, a 14 person white Chrysler limo to LAX. An old, beat-up 10 person black town car limo showed up. Needless to say, our family was extremely disappointed, but were stuck as we needed to get to the airport. After calling several times, they said they would refund the difference between the two cars. Months passed and no refund. So needed to file a claim with the credit card company. 24-7 ride is a waste of time and money. I don't know how they are in business? Wish I checked the reviews before bookings.

Made round trip arrangements (I thought) for transport to and from LAX. Going was no problem. Driver prompt and congenial. THEN, when I could finally use my phone after landing, I find the driver had been there at 1:15 for our flight that wasn't scheduled to land until 2:40. We were 14 minutes late. When I called, he informed me he was almost home and wouldn't come back. Said we gave wrong flight number and recited what turned out to be the Airline Booking number, not the flight number. A ticketing number doesn't even come close to a flight number (klm603) WHICH I KNOW THEY WERE GIVEN. Don't these companies keep track of their customer's flight. Of course they say to contact them if there is a change, but there wasn't. Even so, you can't call once you are in the air and that's when I realized there could be a problem. We are 76 and 83 years old! Took us hours, and +200 to get another transport. What a farce. NEVER WILL USE AGAIN!

DO NOT USE 24-7 RIDE! They are horrible! They left us sitting waiting for our pickup to LAX at 5 am. No call, no show. I left them voicemails, called and texted the driver, no response. We had to find a last minute ride to the airport, pay someone else, and got to check in for our international flight 2 minutes before they cutoff check in.

I emailed them and tried calling throughout the next couple weeks, NO RESPONSE. Finally got through to someone after a 25 minute hold. Their only response was that "it looks like a refund has been processed". No apology, no explanation of what happened. I asked what happened and their response was "what is the nature of your call?". I said I wanted to speak with a supervisor and she said "I am a supervisor". I pressed for an explanation and her only response was "looks like the driver had car trouble, not sure why he didn't call or respond to you". No offer for any discounts on a next service, no offer to try to fix the situation in any way.

I had used them once previously and the driver was 15 minutes late. That was bad enough but not calling and not showing up and the service I got when needing to speak with someone regarding the situation? Wow!

I will NEVER use them again.

This company is a fraud! They guarantee on time service and they actually never showed up. Waited on hold for a total of an hour and a half for them to lie to me and say that it wasn't paid for when they charged my credit card. Then had the gall to tell me they're refusing my service. Claimed to issue a refund but none has been seen. Wouldn't work to resolve the issue and had an attitude. SAVE YOUR MONEY, GO ELSEWHERE... VERY HORRIBLE COMPANY AND STAFF... THEIR PRICES ARE NOT WHAT THE CLAIM AND THEY BLAME EVERYTHING ON A "COMPUTER GLITCH" WHICH IS A COMPLETE LIE!

They promise to be on time and provide good service. I had a reservation almost a month in advance to have service from LAX to Camarillo. The company had our flight information and were to pick us up at LAX at 11:30 am. After traveling over 17 hours from New Zealand, I find out the company emailed me the night before at 10:05 pm saying they cancelled my reservation due to a booking conflict. I will never use them again nor recommend them to anyone!

Worst experience ever!
If you dont want any headache few hrs before your travel date. Do not use their service!

We are a party of 5 and we booked the transportation january 22 for ferb 14 (8am) pickup.
I received a voicemail at 9:30pm of the 13th saying that they cancelled our reservations, I was already asleep and just heard their voicemail around 11:13pm because I woke up to pee.
They told me to call them back but when I did, chose customer service it went to the recording saying someone will be with you then after 10 mins hearing that recording it went straight to voicemail.
I had to re-book all of us and ofcourse it was difficult because most of the transportation services are not available anymore andare fully booked. Ruined everything!

Our airport shuttle did not arrive for our 5:30am pick up. We had to drive to the airport in traffic and missed our flight. In order to get to Cabo, we had to pay thousands of dollars more. Other family members didn't get to Cabo till the following night. We later learned the shuttle service cancelled our pick up via email which was sent at 9:30pm the night before (they gave us 8 hours notice).

I made my reservation for round trip from Pasadena to LAX for a trip to Beijing, CN. They never called or EMAILed me the night before I was to leave at 0530 the next morning. I got my car prepared just in case, but the guy did show up to take me to the airport. However on the return trip, after 16 hours of travel from Beijing, I went out to the pickup area to wait for them. After about a half hour I decided to call them and they said that one of their drivers did not come in that morning. So I asked if that meant they would be a bit late picking me up and they replied that, no they would not pick me up at all. They said they would refund my money in a few days ( they took it in seconds). I have not received it yet. Is this a way to run a business? These people should be run out of town! I intend to report this to the better business bureau and anyone else who will listen. DO NOT USE THIS SERVICE UNDER ANY CIRCUMSTANCES !

Reserved two rides, to and from airport. First ride sent a random sedan, not the town car that was paid for. They said I would get a refund; that never happened. Second ride - no show! Left me and my business associates stranded at the airport at 11:30 PM. No answer when I tried to call "24-7". It's simple: DO NOT EVER USE THIS SERVICE!

24 - 7 ride
24 - 7 ride contacts & information
Posted: billy macdowell
Terrible experience
Complaint rating: 89 % with 35 votes
Contact information:
24 - 7 ride
Orange county, california
United states
Phone: [protected]
247ride.com
Absolutely terrible experience!
Do yourself a favor and seek these services elsewhere. They promised and guaranteed to be on time, and they cancel our pick up last minute I found out once I landed from an international flight and they could not even help with scheduling someone else to pick my family from lax. They screwed up my entire schedule as my son had an important game that evening in orange county. Also, refund was not issued inmediatly!
. So much for their "guarantee"
Terrible experience!

DO NOT PATRONIZE THIS COMPANY! I booked a ride home from LAX with this company 5 weeks before my planned return flight home from an overseas trip. My pick-up time was scheduled for late afternoon around 5:00pm. They sent me an e-mail, at 9:30am, the day I was to arrive, saying "unfortunately, we have experienced a scheduling conflict due to an unforeseen circumstance, where we are forced to cancel your reservation with our company." I didn't receive the e-mail, due to my 12 hour long flight, until I had already landed. When I called to inquire about why my reservation was cancelled a full 8 hours before my pick-up time I was told by the receptionist that she "had no idea. Maybe the scheduled driver called in sick, or the air conditioning in the vehicle was broken." Really? As a supposed transportation company, you don't have the ability to work out your company's own logistics problems and honor a reservation that you accepted. This company is horrible and they could care less about their customers. Never again!

TERRIBLE 24/7 RIDE SHUTTLE EXPERIENCE!
24/7 Ride was not on time as promised. We received a confirmation of our pick up time at LAX, however, the driver was nearly 2 hours late and difficult to contact to see if he was even coming to get us. Each call made to the driver, he told us he was 20 mins away and he did this for over 1.5 hours. We tried to contact 24/7 Dispatch Dept but got no answer so we could only wait since we were charged in advance for the ride. Finally, when he showed up, we were the last people to leave the terminal for the night, as all flights had arrived for the night. Calls & E-mails to the manager over 4 days went unanswered. This is not a commitment to customer service!

USE ANOTHER SHUTTLE SERVICE AS THIS ONE IN NOT ON TIME AND DOES NOT RETURN CALLS IF U SHOULD NEED THEM.

Ten day's prior to my Hawaian vacation instead of booking the usual multi stop van ride, I thought I'd treat my wife to a Town car ride to and from Lax and home. I received a receipt that clearly showed the cost paid up front and the image of the promised Town car. My p/u time was 3:55 am, without my knowledge 24/7 changed my ride to a private van and they sent an email 5 hours prior to p/u (9:55 pm)the day before and then refunded the difference my Chase CC, who said I couldn't dispute the charge, because they only charged for the service they provided. They NEVER intended to honor my request, even though they said it was guaranteed. They assigned a driver that never drives a Town car, only vans. THEY ARE NOT TO BE TRUSTED!
I was not the first and won't be the last to be victimised, they know how to game the system and YOU.
MATT you and TONY FENNELL @[protected] are shankers on the puss of the earth.

We arrived a-half hour early. Called as soon as we landed and were ready to be picked up. Left messages that were never returned. After multiple calls I spoke with a dispatcher and was told we booked a pick-up at 9:45PM, we still were not picked up until 10:20PM. The dispatcher simply kept insisting that some one would be coming-"shortly!" We actually waited 1 hour and 40 mins. from the original call. If we could not be picked up for that length of time I simply would have walked to the center island and gotten a shuttle. I would never recommend this service.

24-7 Ride called me at 8:30 in the evening to tell me they weren't coming for my 6:30 a.m. trip to the airport for a business trip. They said they had tried to reach me -- but I had no messages on my machine from them (machine is working fine, thankyou). They said they had one car break down (excuse me, isn't this a transporation fleet?) and something like, we're not coming to your area. They had plenty of time to process a credit but mysterioulsy, just the chareges are showing on the credit card bill. I'm advising my company not to pay it. I would never call them again.

They, too, guaranteed me to be "on time" and confirmed my reservation over the phone until the morning of my pick up. I stood in my driveway and made many calls to their office. All I got was an answering machine and was forced to call a taxi for a ride to the airport after waiting an hour. Complete unprofessional and they had the nerve to charge my credit card. This was the number I called [protected]. DO NOT USE THIS SERVICE!