Parts Geek
Reviews and Complaints

As a car enthusiast who values quality and affordability, I understand the importance of finding a reliable source for auto parts. Parts Geek LLC has proven to be a go-to destination for millions of customers seeking high-quality genuine, OEM, aftermarket, refurbished, and rebuilt auto parts. With over 15 years of experience, Parts Geek offers a vast selection of over 10 million auto parts and accessories at competitive prices. Their user-friendly website makes it easy to navigate and find the parts you need for your vehicle. Whether you're looking for brake pads, radiators, mirrors, or any other car part, Parts Geek has you covered. Their fast delivery service ensures that you get your parts when you need them, and their hassle-free 30-day returns policy provides peace of mind in case you encounter any issues. I highly recommend Parts Geek to anyone in search of top-notch auto parts at affordable prices. Trust in Parts Geek for all your automotive needs!

Parts Geek LLC offers a vast selection of auto parts at competitive prices. With over 10 million parts and accessories available, you can easily find what you need for your vehicle. The website is user-friendly, making it easy to navigate and find the right parts. Customers have praised the prompt attention to orders and quick shipping, ensuring a smooth shopping experience. While there have been some issues reported with shipping delays and customer service, the overall consensus is positive, highlighting the affordability and quality of the products offered by Parts Geek LLC.

When we first heard of them we we're iffy too but decided to try them and was amazed, we've been going to them for a lot
We have bought from Parts Geek more then once and I'll tell ya they have great products that are normally a little cheaper then in store and great quality, their shipping says 7 to 10 days normally but order something Friday and we normally have it come Monday or Tuesday. We LOVE THEM and HIGHLY RECOMMEND THEM

I was kinda scared to order anything online and had never ordered an auto part online. Well I ordered a passenger tail light for a 95 T100 and let me tell you; it was the correct part to a t! Fit like a glove. Took my dad, who isn't a mechanic by no means, 5 minutes to install it! Looks great! Will use Parts Geek again! The key is to repeat yourself and make SURE they know exactly what you need. I was assertive and got the correct part!

Earlier last month I wrote a review about customer service and the gasket they said I needed for an oil pan I bought from them, I did not need the gasket and they wanted me to pay for shipping to send it back, I did all this and spoke with customer service and they just refunded me the cost of the part and the shipping, so this place is getting real good taking care of there customers, I will definitely shop here again when I need automotive parts. Way to go

This Action Crash GM*** Splash Panel / Skid Plate for under the front part of an engine worked great. It is an exact replacement on a 2007 Buick Lucerne. The only thing to remember in installing is on the front part under the bumper you may have to use vinyl tie straps rather than the stock gm clips. The clips work fine where you attach the splash guard to metal, but not so well where it attaches to the plastic bumper. All in all a nice replacement for the original stock piece.

I have gotten very good service from Parts geek LLC. Only problem that I have had is that I had to return a part. I had to pay return postage my self when I thought that I would get a return label as other companies that I have dealt with have done. It cost me almost have the price that I payed for the part. So its like donating over $40.00 to Parts Geek LLC. The only thing that I might have done wrong is that I forgot to read their Return policy. Other than that it is a Great Company to deal with and I probably would purchase again from this company due to their Great service.

Even if the parts that you order show to be correct but actually do not fit because of manufacturing wrong, you get to pay the shipping in order to receive your refund. OR SO I THOUGHT... I did contact Parts Geek and they listened to my concerns. They provided me with a postage paid return shipping label.
That is the way to conduct a business, in my opinion. Now, Parts Geek has a respected place in my searches when I am looking for parts for customer cars.
***Thank You Parts Geek!

As other parts distributors I’m sure time will tell on long term quality of the parts purchased from Partsgeek. But the parts come in many available accommodations. As others I’m sure they have their returns.. but the friendly online service was just as quality as going to a major parts store and being mislead against your knowledge by unfriendly staff.. what’s the difference between driving a lengthy distance for them to say I have to order it.. or going online and ordering yourself? Partsgeek I’m sure there’s going to be times for a error buttttttt you have my rating of 5 stars ?

I ordered upper arm controls
It was a breeze installing until I couldn't slip the upper ball joint into the spindle knuckle
I tried and tried... For about an hour. HS!
Turns out the upper ball joint on the arm was a hair too big after I remove the mf and compared to old one. I was so PISSED that I just went down literally a block and got them from Advance Auto. Parts Geek was awesome and understanding. They paid for return and got refund in 10 business days after approval and you get an email to let you know your refund was approved. So idk
My experience was top notch

I bought a right-side external mirror, just the glass and backing plate, for a 2003 VW Golf. It was an exact replica of the VW part. Very tricky to install because it is has a round press-fit attachment that you essentially are installing blind (ie you cannot see the alignment). But I got it in, and is working perfectly. $20. My independent mechanic quoted me $76 for their replica part, and I don’t what the labor charge would have been. They sometimes do simple things for free. I’m sure VW would have been north of $100 for the part. PartGeek will be my first stop for VW parts from now on!

Completely thrilled with my purchase! I needed a third brake light assembly, and everyone from the dealership to the local mechanic was basically up-charging the part times three. My wife found the part (new) on Parts Geek's website for $127, and there was even an additional discount. So instead of paying the $300+ others were trying to charge me, I was able to purchase it for $108. I ordered the part on Friday morning, and it arrived on Monday. So not only did they save me over $200, but they got the part to me all the way from California in 2 days. Will absolutely purchase from them again!

About a month ago, the emblem fell off of my Mercedes. Instead of taking my car to the dealership I decided to take a chance online and see if anyone would sell them for cheap. One place I found was PartsGeek.com. The one I chose was an OEM Genuine brand emblem which was available for $39.33. I ordered a 1 year warranty plan since it was free, and with the shipping it ended up being $48.28 for standard shipping. Overall my experience with the website was not bad at all, so that is a plus. I also got my part yesterday?two weeks after I ordered it and it seems fine. I just hope it stays on there.

I am extremely happy I found,used and purchased from Parts Geek recently. I'm going to purchase from you again tomorrow,waiting for payday y'all know how it is. My purchase was small, however it was of quality second to none,it was low priced and not only on time delivery it was early! The website was very easy to understand and use even for an "Old man" like me. They even had online live helpers any time I needed them that were very good at what they do. This was the very first time I have ever ordered anything online in my entire life, I guess yuns might call me pro-fes-n-al ! Hat's off to yuns fellers, good job.

Don't blink. Ordered a new headlight assembly for my car yesterday because I had a deer bounce off of my light. (Deer got up and ran away thank God) My car inspection is due no later than three more days from then and was pressed for time to get it fixed. They told me 3 to 7 business days. Not even 24 hours later and it arrived on my doorstep From North Carolina to upstate New York. Wow. Exceptionally well packed for such cheap shipping cost. I did a double take at the tracking information saying it was delivered. Unbelievable service. Super friendly and polite. The price? I paid a whopping $138 for my headlight assembly. All the local chain stores were trying to charge me $410 for the exact same part. I cannot say enough good about parts geek. Once again they have exceeded my expectations. I will continue to reach out to them when I am in need of parts.

I ordered this part for my Audi Q5 on a Friday and had it on Monday! WOW! When they said 5 -7 days! The warehouse in MY state was closed, so they sent it from another one- GREAT!

Fits perfect and NO LEAKS unlike other brands, like DORMAN. A leak may cause engine damage or a loss of $50 in high dollar oil and a big mess!

Parts Ordered
2011 Audi Q5 Oil Filter Housing Cap Price: $35.98 Service Contract: $3.95 Qty: 1 Part #: SK***

Sub Total: $35.98
Tax: $2.52
Service Contract: $3.95
Total: $42.45

This part save me $78 even with a 3-year warranty! The dealer gives ONE YEAR!

I got 4 YEARS by using my CitiCard Mastercard!

Be careful when searching because almost bought the first one on the list, which was more because it came from a different supplier but was the EXACT SAME PART! They DO NOT give the lowest priced on first.

One was $28.00 MORE at $64.98. Mine was $36.98

I have a 2015 chevy camaro. Ordered the cold air intake from parts geek for 102.00. Before i installed, i was getting at 70 mph 30 miles per gallon. After install, same stretch of i 15 flat road, was getting 37 miles per gallon. The 3.6 liter is running better than it has before, and before had like a lil whistle noise coming from engine. Not any more. Yes you can tell it does go faster, and the pickup is pretty sweet. Almost got nailed by da police for speeding during the speed test, so gotta watch it. So good having more power. Thank you parts geek, you dont need to spend over 200.00 for a k and n, this does the exact same thing. steven

I found Parts Geek a couple years ago when I was needing some parts for my vehicle and I certainly did not want to pay the high mark up price the dealers charge. What I did want was a quality part that would fit my vehicle at a decent cost. I found all of that in Parts Geek and since then has been my go to place for parts. I like the fast service and the fact that if I had forgot to get a gasket or something that goes with that part, Parts Geek checks my order and includes that little extra part. Parts Geek has been very honest in all my dealings with them. I appreciate them and will continue to shop when I need something they carry for my four vehicles.

I found Parts Geek a couple years ago when I was needing some parts for my vehicle and I certainly did not want to pay the high mark up price the dealers charge. What I did want was a quality part that would fit my vehicle at a decent cost. I found all of that in Parts Geek and since then has been my go to place for parts. I like the fast service and the fact that if I had forgot to get a gasket or something that goes with that part, Parts Geek checks my order and includes that little extra part. Parts Geek has been very honest in all my dealings with them. I appreciate them and will continue to shop when I need something they carry for my four vehicles.

Everything we have ever ordered from Parts Geek LLC has been sent to us in a timely manner. If going to be delayed they keep us informed on how long and why. With other places it is...Your guess is as good as theirs. We are trying to redo all the main parts a little at a time on our 1997 *** Cystom 1500 Van. A few parts have been on backorder but arrived on or before the estimated date. Now going to look at parts for our older *** and newer ***. Place is truly reliable and helpful. I am a woman and they treat me with the same respect as a guy. If I am not sure of what I need they usually can figure out all my...you know it's the thing next to the thingamagig. Great Place and employees.

Recently, I ordered a cat-back exhaust/muffler, downstream oxygen sensor and a water pump/timing belt kit from Parts Geek for my 2002 Toyota Tacoma. The Bosal exhaust (only $10 S/H) came in quickly (within 2 days) and I was very happy with the quality and fitment. Everything else went downhill after that... The oxygen sensor ("free S/H and in stock") took 4 days to come in separately and it was not correct (the part number matched, but the O2 sensor did not come with the flange that was shown on their website description picture, nor did it have the rubber grommet necessary for the wires to enter the floorboard... and this was quoted as "exact fit"). So, I requested a return authorization number and sent the item back, no big deal. However, I was expecting Parts Geek to reimburse the shipping charges, since it was completely their fault I received the wrong item - their customer service reply was "no, we do not cover return freight, regardless of who's fault it is"... if that is not terrible customer service, I don't know what is. So, it cost me $11 to send an item back to Parts Geek that THEY should not have sent in the first place. Manner of fact, all of the correspondence I had with their customer service dept was short and unfriendly replies. I would have accepted store credit for the shipping charge as well, but they were curt. As if this was not enough, I had been in touch with them since receiving the tracking number on the water pump/timing belt kit (a 3rd shipment that my order was broken down in to and a necessary repair, as my water pump had developed a bad leak and my truck was stranded in my garage)... This kit was on their website as "in stock" and "free shipping". The tracking number stated that FedEx would need 13 days to deliver from Arizona to Maryland! I was shocked - I could drive my car across country to AZ and back in less than 3 days, so I was really confused why it would take triple that amount of time for a shipping company to deliver one-way! I emailed back and forth with Parts Geek cust service and they blamed this long shipping process on FedEx. I spoke with FedEx on the phone, they said it was Parts Geek who chose this uber-slow shipping option to save money and that FedEx would have it to Hagerstown, MD in only 3 days... MEANING IT WOULD TAKE 10 DAYS TO TRAVEL 100 MILES FROM HAGERSTOWN TO MY DOOR! FedEx stated that because of the Parts Geek's shipping preference, FedEx would have to let USPS pick it up in Hagerstown and deliver to me! What kind of crap is that! Since when does FedEx only ship a portion of the distance and then let USPS take it the rest of the way!? Is it 1988!?... that's the last time I can remember mail-ordering something and it would take two weeks to travel across the country to me! I contacted Parts Geek customer service one last time asking for a manager to please call me... I still have not received that call... or even an email from a manager. And you wonder why Amazon is doing so well!?... They take responsibility for their mistakes, have fast shipping with no craziness, offer free return shipping and have accurate website descriptions. Parts Geek should include a warning on their website stating, "While this item may be in stock, it is going to take weeks for you to receive. Please control your frustrations and do not order item if you need it quickly... we don't work that way!" Needless to say, unless Parts Geek makes this situation right, I will never order from Parts Geek again!

I am a former employee of partsgeek.com READ CAREFULLY!

My name is Travis I worked for partsgeek.com for 2 months. They offer 2 days of training to sit with someone and throw you on a computer to make sales. Misleading the customers there computer are NOT SAFE! They SAVE credit card information in (firefox, chrome) we all know both browsers do, DO YOU FEEL SAFE? They are all about sales and don't bother trying to call before 12pm we were instructed NOT to take the phones until 12pm despite the fact management and employees are in the office by 8am Monday-Friday and 9am-3pm on Saturdays. They are a shady deceiving company the owners are "Buster" and "Cheryl". The managers names are Brian and also Kyle in the office. I will make sure it it know through every company and website that there site is FRAUD. If you receive a part that is damaged they will make you pay to ship it back that is the truth how unprofessional also TAKE IT FROM ME AS I WORKED THERE, If your package is lost FORGET ABOUT IT! They say they will file a claim and they have a 30 day wait period I had NUMEROUS "CLAIMS" for missing items or $#*! being shipping to the wrong states and address that has gone beyond 60 days! Do not be fooled! You are a idiot if you give these people your money, You have been warned and I have seen all the insides and outs of the company whether they have realized it or not. We will not stand for this this, they do not stand to there policys, there catalog is misleading and A LOT of FALSE advertising, which is illegal, and "customer support agents" THERE IS NOT ANY CUSTOMER SUPPORT AGENTS EVERY AGENT IS A SALES AGENT! This company NEEDS to be STOPPED and they need to treat there customers as well as employees MUCH better. If you need ANY information on this company, PLEASE do not hesitate to contact me at ***@gmail.com I know the book, in and outs of there bull$#*! and can tell you anything they tell you if it is bull$#*! or not and also warn you about other events that could affect your finances. One example is if your package is lost you will have to wait "30 days" for a claim to be filed and done to receive your money back which in most cases it takes even longer and they WILL NOT under any circumstance credit you back for there warehouse or shippers error. I will not fall down to there unprofessional level and curse and scream at them however I will stand and fight informing the public and company that this is by far the WORST business to work for be affiliated with and purchase items from! They will tell you ANYTHING and I mean ANYTHING to make a sale, if they don't meet a certain criteria of sales each day its the managers [censored] so what is priority you may ask? NOT the customer, NOT the employees, its the managers and owners they want there money the easy way do not spend you hard earned money giving it to unmoral people. TO partsgeek.com & owners, open your minds and observe the inconvenient truth of your company, realize you are making a hardship on family's with your bull$#*! policy's and procedures which half of them are not listed and holding peoples money and/or not returning it upon your poor business ethics. You CAN NOT CONTINUE TO TAKE FROM PEOPLES HAND AND HAND THEM $#*! IN RETURN. This is not a business the owners are professional con artists, yes you may receive parts however they are in no quality nor handled with care by there people. Your parts are worthless to them during shipping and warehouse storage please customers of partsgeek.com please tell me when you have EVER ordered a part from them and not receive a box that looks like it has been to the core or the earth and back? My statement has been clarified these people need to be stopped and I will rebel, I will stand and not stop until something is done about there people. Take away a mans food for his children, a man will expose the ugliness behind the mask, the truth buried in the back of the yard. Let it be known I am not in any intentions writing this because I am angry at the fact I got discharged without having any write ups, exceeding sales requirements and always being at work 20 mins before anyone else, never late or missed a day, shaking my head, I am writing this because the entire time I worked there I felt like A PHONEY and felt bad for the customers I spoke with.

Thank you,

Travis. P

On August 6, 2020, I contacted Parts Geek, a company I've relied on over the years, for guidance on parts for my 2011 car. It was my first time owning this model, and I was unsure which parts were needed. I provided the sales agent with my car's VIN to ensure accuracy, and they assembled my order accordingly. I mentioned I was traveling for work and wouldn't be able to inspect the parts until my return due to COVID-19. The agent assured me of a flawless process, which later proved problematic. When I reached out to customer service, the representative was impatient and cited a 30-day return policy, refusing to escalate my call to a supervisor and abruptly ending the conversation. I called back and spoke with a more understanding agent, but the policy remained the same. Despite informing the initial sales agent of my travel and inability to check the parts immediately, I was not made aware of the policy's time constraints. My trust in Parts Geek, built over years of accurate orders and hassle-free returns, was now shaken. The dismissive attitude of the staff, suggesting the issue lay with my car, was shocking. I am distressed by the situation, especially during the pandemic, as I stand to lose nearly $1,000 on a part recommended by their 'professional' adviser. The purchase was made over the phone, not online, and I question where the call recording is that could prove the adviser's mistake. I wonder if Parts Geek would have covered additional costs had the mechanic discovered the part was incorrect within the 30-day window. It's disheartening that a company would treat customers so disrespectfully, particularly in these challenging times. My car, valued at $4,000, isn't a luxury vehicle, and I had to use a friend's credit card to ensure it was ready for winter. Now, due to the advisers' error, I'm left unable to afford the necessary repairs. This experience has been incredibly frustrating for me and my family during COVID.

It kills me to be taken advantage of so I write this to alert you all.

On Nov 11th I regrettably ordered rotors for my vehicle and when I went to install them they wouldn't fit over the hub so I knew they were the wrong ones...I fought with costumer service for a return shipping label then sent them back.. Not only did they refuse to refund my funds they kept the rotors and told me the claim will be closed. They claim that rotors were installed therefore no refund will be issued and parts will be discarded, I only tried fitting up 1 out off 4 rotors before I but it back in the box for return. Parts geek is breaking several laws here and somehow needs to be investigated. I will be reaching out to Small claims/ BBB/ Reviews on their website civil lawsuit etc... to make them them accountable. Photo attached shows rotors were not installed

On November 7 2023 I placed an order for controls for a 2017 Audi Q5. The next morning I checked with them on a chat asking about hardware for the controls arms. I was told no hardware was included. I asked about part numbers for the control arms so I could order them. I was told they do not carry the hardware. I checked with Rockauto.com and they sell the arms with hardware for less. I then went back to Parts Geek and asked to cancel the order. I was told customers have 1 hour to cancel an order once placed. This order was not shipped at this point but they refuse to stop it. I was told I could return it. This would force me to pay freight back when it should not ship in the first place.

I find the process and the company ethics to be corrupt and that I am forced to take an order that I can only ship back even though I requested cancellation prior to shipment. I will never buy from them again and will tell anyone who will listen about my experience of horrible customer care.

I ordered a replacement part for my truck. the part that came was for 5.0 v8 engine. I have a 4.3 v6. wrong part. I need a return label from you guys to send this part back. I should not have to pay for a return label to send it back. that's terrible cust . service! I'm hoping I do not have to file a complaint with the better business bureau. i would think a big company thrives on good reviews not bad ones

I went on line 10/12/2023 I have a 1997 Ford Contour GL found the page for the 1997 it is 4 cylinder 12 volts kept paging down on the page for Alternator for 1997 I found one then said I would keep paging I found the one that said it fits 1997 Ford Countour so I bought that one took it to the company that was going to install it happened to be wrong it is not my FAULT that I ordered it because it said for 1997 Ford Countuor GL so now I am being charged double for the alternator and I have to return the wrong one which was not my fault I am very disappointed have ordered from Parts Geek before everything has been fine so now I have to go to the Post Office to mail it which is going to cost me at $20 I am 82 yrs can't lift the damn thing I would appreciate it if you could do a mailing label for me then they can pick it up at my house I am very DISAPPOINTED I expect a reply

Order date:Sep 05, 2023

Order total:US $395.74

Order number:[protected]

View order detailsFor [protected] Audi A6 Quattro Alternator 29862RX 2014 2.0L 4 Cyl

Delivered on Wed, Sep 13

For [protected] Audi A6 Quattro Alternator 29862RX 2014 2.0L 4 Cyl

US $368.99

Sold by:

autopartsgeek2

Item ordered 9/5, delivered 9/13, return request sent 10/5.

The response from customer service was:

Hello,

I'm sorry but it looks like our system does not accept returns any longer once order is beyond 30 days from the purchase date.

Frank R

Customer Experience Specialist.

PartsGeek LLC

XS[[[protected]][OKZ1ZWZSRR56M]]

Frank sent this response twice.

The alternator was broken (see pictures). Also, while I met the 30 day return request, I think the 30 days should begin the date I received the item...I wouldn't know it was defective until I received it? It took me a couple weeks to find an installer...so that was the delay.

You sent me parts that do not fit the vehicle - 1973 Mustang - I ordered for (along with one very damaged air filter that was packed poorly), Your return process is way do difficult and puts the onus on me to pay for shipping for your problems. I have chosen to give up, but just wanted to let you know how unsatisfied I am and will no longer be ordering from your Company.

I purchased a part from you and it wasn't the right part. I have been on hold for an hour and still no answer, I have used the option to be called back twice and you never called back.. I have used this company for alot of jobs.. It seems that the quality of the products and pride in pleasing the customer has gone down hill in the last year.. I am not satisfied and just want my money back.. Need a return label.. Anser your phone

I placed this order on september 12th, 2023

And needed these parts by or before september 16, 2023

And was charged $74.14 for two day delivery...

I started a chat with your online service and they said it was

For only two parts... Why would anyone pay

$74.14 to ship only two parts and not get the other parts

Delivered all at the same time...? This is such b.S.!

Why would you offer 2 day shipping for

Only part of my order... This is not right!

This is pure thief and misleading to the customer...

These parts were ordered together so we could get

The transmission in this week-end...

We purchased parts all parts didnt arrive together by the time they were received we did not need anymore called mutiple times message said they would return call when they reached us in line no call was ever returned finally got through when asked to speak in spanish was told they would not return as it was not on time spoke with supervisor as well explained situation and would not assist me

order number [protected]

I ordered parts. The shipment arrives in several boxes. Some of which were huge just for small parts like brake pads packaged up in a 2 ft by 2 ft box full of packing air plasit things... huge huge boxes...

I did not recive the following parts 18-822 x quantity of 1 and [protected] x quantity of 2.

The packing slip siad the itmes were int he boxes with were filled to the brim with packing air plasit c things...

I even got crayons in a box and an empty box...

This feels very much like a scam.

Can you please send me my parts.

I called back and they guy giggled when he heard I got crayons. He sent me an email and it was gltiches as could be. So, It just kept looping me.

So again. This feels like a scam.

Can you please assist me.

George Topping [protected] [protected]@mail.com

River City Subaru

5223 US Rt 60 East

Huntington, WV 25705 shipping address

I ordered coil springs for 2014 Buick Lacrosse on 6/30/2023 changed my mind on order and wasn't able to cancel / stop the order from being processed. I refused package as directed by You, Parts Geek and package returned to sender by post office. I was charged on my credit card on 6/30/2023 $125.25 and haven't received a credit on my credit card. I Would Like My $125.25 Accredited to my account. It; been over 3 weeks. Please assist me with a refund.

It's pretty easy to take someone's money, but it's a whole different story when it comes to good customer service. That's where PartsGeek comes in. They're a third-party intermediary that supposedly has connections with various part suppliers to get you the parts you need. It's like Amazon, but for car parts. They don't actually hold any parts themselves, but they're a one-stop-shop for all your car part needs.

I ordered some parts from PartsGeek without any issues, but when all the parts except one came in, I had to test their claims/help desk. That's when I ran into my first problem - their ticket system was always down. Every time I tried to use it, it would say, "The ticket system is down for maintenance. It will be back up at 9:00 am EST. (excluding Sunday)." So, I had to resort to their customer help library, which stated that they accept no responsibility for lost or damaged packages. I had to deal with the shipper, which in my case was UPS.

While UPS was doing their claims investigation, I decided to use PartsGeek's Manage My Order feature. This feature allows you to do things like return a core, re-order, review a product, or make a general return. I clicked the general return button and selected "I didn't receive part" as the reason for my return. That was it. I didn't receive any response from PartsGeek.

After my vehicle project was done, I had some parts left over that I didn't need, so I returned them. PartsGeek gave me two different RMA numbers for the same part within two to three days. I had already sent the parts back under the first RMA number, but I still haven't received any refund or credit. I'll have to call their 800 number because their ticket system is always down.

I will give PartsGeek credit for giving me core credit on the cores I returned. However, out of the four cores I returned, I only received credit for three. Personally, I don't think I'll ever use PartsGeek again because of the quality of their customer service. It's just not worth the hassle.

I recently made an online purchase from PartsGeek LLC on 9-09-22. I ordered a Clutch Kit - (Luk Brand) for my 2008 Toyota FJ Cruiser with the part number LK16-116. The cost of the kit was $438.43, not including shipping. However, when the item was delivered, I found out that PartsGeek had mistakenly packaged an "Aisin" clutch kit, which was of lesser value ($313.46) in Luk packaging. This was not the kit I had ordered, but since my vehicle had been broken down for several days awaiting the parts delivery and was now subject to tow, I decided to use the lesser valued kit.

After using the kit, I contacted PartsGeek LLC to seek a partial refund for the monetary difference in kits, which is $124.97, as per their prices advertised on their website. Their customer service department asked me to qualify the mix-up by providing photos of the box, packing slip, and proof of the wrong part. I sent several clear photos showing the obvious mix-up. However, after sending a detailed reply to customer service with proof of wrong part pics attached, I was asked to provide another set of photos clearly showing the wrong parts.

I complied with their request and sent another set of photos. But, to my surprise, a third response from Customer Service soon came back asking for yet another round of the same pictures. After reviewing the previous photos sent, and determining them to be more than adequate to provide proof that the wrong kit was packaged in the right packaging, I informed Customer service that the proof requested had been satisfied, and again asked for a partial refund to cover the difference in kit value.

Despite several conversations with their customer service agents, they assured me that no refund could be generated via them, and that my request would have to be sent over to the warehouse for a final resolution. Today, PartsGeek generated one last email advising me that the only resolution they are willing to provide is for me to send back the item and wait to be refunded. This resolution is unacceptable as the vehicle would be towed, and additional charges would be assessed.

Overall, I am disappointed with the customer service provided by PartsGeek LLC. They have not been able to resolve my issue, and their resolution is not feasible for me. I hope they can improve their customer service and provide better solutions to their customers in the future.

Partsgeek is an online-only store that sells car parts. Some people might think that this is a good thing because they don't have to deal with customers face-to-face. However, I think that this is a bad thing because it means that they can avoid accountability. They don't have to answer to anyone if they mess up an order or send the wrong part. They can just hide behind their computer screens and hope that the customer goes away.

I think that Partsgeek sells to out-of-state customers on purpose. They do this so that they can create physical distance from their customers. They don't want to risk a physical confrontation with someone who is angry about their bad service. They are very protective of their physical address, which is a sign that they don't want anyone to know where they are located.

If you are shopping for car parts online, you need to be careful. Don't assume that just because a website pops up that it is a reputable company. You should always check for a phone number and call it. Pay attention to their responses when you ask for the sales department. Ask about their return policy, refunds, the name of the manager, or the name of the owner. They should have professional responses to all of these questions. If they don't, then you should be wary.

Partsgeek fails miserably in this area. They don't have professional responses to any of these questions. They don't seem to care about their customers at all. They just want to make a quick buck and move on to the next customer.

The best thing you can do if you have a problem with Partsgeek is to use your credit card. Credit cards don't hold their cardmembers responsible in cases of fraud or gross customer dissatisfaction. If you buy something from Partsgeek and they treat you badly, you can start the bankcard refund process. It takes some time to fill out the form and get everything they need, but it's worth it. The bank will request some satisfaction from Partsgeek, but they won't get it. You will get credited for the sales amount, and the bank will go after Partsgeek for their reimbursement.

I did this at my bank, Compass, and they complied and issued my refund. I think that most banks have this policy. If your bank doesn't, then you should change banks. Don't let Partsgeek get away with bad service. Be diligent and use your credit card to protect yourself.