Parts Geek’s earns a 4.4-star rating from 1108 reviews, showing that the majority of auto parts shoppers are very satisfied with their purchases.
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wrong part/ no refund
Purchased a 2004 wheel hub assembly they sent the wrong part! This is after I confirmed before shipping that it was the correct part. Two months after returning part still no word or refund. Apperently there are others: don't do business with these people
Bbb rating
Based on bbb files, this business has a bbb rating of f on a scale from a+ to f.
Reasons for this rating include:
• 157 complaints filed against business
• failure to respond to 2 complaints filed against business.
• 4 complaints filed against business that were not resolved.
• length of time business has taken to resolve complaint (S).
Business contact and profile
Name: parts geek
Phone: [protected]
Fax: [protected]
Address: 50 south maple ave.
Suite 100
Marlton, nj 08053
Website: www.partsgeek.com
Original business start date: february 1989
New owner date: july 2008
Principal: mr. Ray henderson, ceo
Entity: limited liability corporation
Type of business: auto parts & supplies-wholesale & manufacturers, auto parts & supplies-new
Bbb accreditation: this company is not a bbb accredited business.
http://www.bbb.org/new-jersey/business-reviews/auto-parts-and-supplies-wholesale-and-manufacturers/parts-geek-in-marlton-nj-26001418
The bbb that will handle your complaint is:
Bbb of new jersey
(Trenton, nj)
1700 whitehorse hamilton sq. Rd st d-5
Trenton, nj [protected]
Phone: [protected]
Fax: [protected]
Email: [protected]@trenton. Bbb.org
Web: http://www.trenton.bbb.org
bad service
If you like giving your money away this is the place PartsGeek.com I ordered a fuel pump an OEM part listed on their website but it is incorrect. I have been calling and emailing for over two weeks to get a hold of anyone who can give me a RMA # to return the part. Customer service SUCKS!no one picks up and no return calls, I think this is an example of a garage operation with no customer service and an incorrect catalog on the web site. I would gladly pay more at any other web site and I will in the future. This is my last order with PartsGeek. I caution if there is a problem you are stuck with IT. Buyers beware. Save yourself the aggravation and call the website before you order. If you can’t reach them keep shopping on another site.or buy at your local parts store where you have face to face people you can talk to.$200 fuel pump setting in my in my shop.
Incomplete part package. Can't get anyone to answer phone. Did the online form and have only gotten an auto response... Am giving up and going to auto parts store...never again...
Parts Geek - Discount Auto Parts
Address for Parts Geek
50 South Maple Ave.
Marlton, NJ 08053
www.partsgeek.com
[protected]
Fax: [protected]
[protected]
PAID $ 2000 ORDER № [protected]
NO MONEY NO SPARE PARTS
return policy
Dont be fool by their cheap prices, once you order something from them your basically stuck with the item. You caint cancel or change yor order, plus their customer service sucks. STAY AWAY FROM THIS COMPANY!
The complaint has been investigated and resolved to the customer’s satisfaction.
ripped off on refund for returned part
These people totally screwed me on an expensive part I returned. They act like they are on drugs. They do not answer the phone. They do not call back when requested. Each time I write them, they ask for more information and when I give it, they ask for more. Finally, they act like I'm not requesting an RMA, when I already got one and sent the part in. Now...
Read full review of Parts Geek and 17 commentswill not deliver
If you consider ordering online parts from this business DON'T! When a consumer places and order and an issue arrises...good luck with trying to contact a service rep. The consumer is put through a automated phone prompted system, after 6-8 minutes of waiting "on hold to speak to a representative", the consumer is forwarded to a voicemail box. This company...
Read full review of Parts Geek and 40 commentsordered one brand... received another...
Well I have ordered from parts geek a couple of control arms for my ford probe and I have received them parts in a couple of days... This is the good part of the story... The bad part is that about a week after that I needed a couple of tie rod s ends for the same car... And on the site they have the brand that I have ordered... Same brand as the control arms... And I ordered a couple of them... And this time it took just about 2 days longer for me to receive them... Witch is not bad... The bad part is that they are another brand... Not the one that I have seen on the site... They look a lot cheaper than the brand I have ordered... But they just do not give a # about it... I sent a short e mail to the losers... And they a mailed to me back with some kind of cod so I can mail the stupid part to them at my own cost... That should not be fair at all... Because the stupid once should pay for their own mistakes... Am I wrong?... Well they do not give a # like I mentioned and I will end up driving my car with the cheap and funny looking parts... But just because they are not responsible enough to fix the problem at their own cost I will not buy from this losers again... Never ever... Because I just don t know what a heck is next... May be receive a #
Instead of my parts?... You do the mat... I was satisfied with them in all other ways... But this is why I will not buy again from them... Nice day to all of you out there.
Oooo and since I have the option to include photos... Hmmm I will... So you can see the parts on their site and the name on the ceap part box that I have received... Again... Nice day...
I could not agree more ...i am thinking whether to invest the necessary time to follow your idea of filing a complain or not ...i will have to decide that ...how ever i totally agree
with you ...thank you and God bless you.
I CONTACTED THE BBB OF NEW JERSEY AND HAD TO PRAY TO GOD THAT HE WOULD CHANGE THE DISHONESTY HEARTS OF THE PEOPLE WORKING FOR THIS DEFRAUDING COMPANY.
I SETTLED MY CLAIM IN LESS THEN THREE WEEKS WITH ALL FUNDS REFUNDED!
Contact the BETTER BUSINESS BUREAU OF NEW JERSEY via telephone [protected]:00 am to 4.30 pm M-F) OR on their website at and proceed to FILE A COMPLAINT.
They will contact the PartsGeek company and intercede professionally. Continue to contact Parts Geek via email, voice mail, etc and keep records of all contact efforts to report to the BBB of NJ.
May God lay intergrity, honesty, and uprightness in the office of Parts Geek as they have shown themselves to be deceitful and dishonest in business practices.
parts geek is awesome - dont believe this place
This board I have found is run by companies posting fake complaints then extorting money by telling the company that they can get them removed for a fee. I have ordered from partsgeek mutiple time and have no issues. And I have called in to place every order. They do answer phones and emails.
Read full review of Parts Geek and 14 commentswrong parts no customer service
website states parts will work for my year of car which they did not, one electronic part they sent was defective out of the box, and it takes 30min to reach a real person over the phone. pay the extra money with another company and avoid the headache.
Please join my group on Facebook..."Boycott PartsGeek.com". I recently received an incorrect part from PartsGeek. After I returned it on my own dollar, I was refused a refund due to the fact I shipped Priority and could not supply a tracking number. Alert the BBB and FTC. Spread the word! Keep consumers safe!
customer service
This is the worst company; I wish I had read other's reviews before I ordered anything from them. I ordered 4 car mats for my Jaguar and the next thing you know, I get in the mail 2 front car mats for a Volvo truck. It has taken them 11 days to get back to me on how to return these items; and as I thought, they expect me to pay to return THEIR MISTAKE. I am now going to my credit card company to file a complaint. I will NEVER order another anything from this company. If you were smart, you would do the same.
The complaint has been investigated and resolved to the customer’s satisfaction.
WRONG ITEMS CALL [protected]
rip off artists
No one will answer the phones - ship wrong parts - their suppliers laugh when you try to get help from them - no call backs - d o n o t b u y f r o m t h e s e p e o p l e unless you want a night mare and get ripped offa6929
The complaint has been investigated and resolved to the customer’s satisfaction.
I CONTACTED THE BBB OF NEW JERSEY AND HAD TO PRAY TO GOD THAT HE WOULD CHANGE THE DISHONESTY HEARTS OF THE PEOPLE WORKING FOR THIS DEFRAUDING COMPANY.
I SETTLED MY CLAIM IN LESS THEN THREE WEEKS WITH ALL FUNDS REFUNDED!
Contact the BETTER BUSINESS BUREAU OF NEW JERSEY via telephone [protected]:00 am to 4.30 pm M-F) OR on their website at and proceed to FILE A COMPLAINT.
They will contact the PartsGeek company and intercede professionally. Continue to contact Parts Geek via email, voice mail, etc and keep records of all contact efforts to report to the BBB of NJ.
May God lay intergrity, honesty, and uprightness in the office of Parts Geek as they have shown themselves to be deceitful and dishonest in business practices.
Contact the BETTER BUSINESS BUREAU OF NEW JERSEY via phone: [protected]:00 am to 4.30 pm M-F); Fax: [protected]; or on their website www.newjersey.bbb.org; also you can send questions/concerns via Email: info@newjersey.bbb.org
FILE A COMPLAINT WITH ALL THE INFORMATION ABOUT THE TRANSACTION (PRICE, DATES, ORDER INFO, ETC) AND NOTE ALL OF YOUR EFFORTS TO SETTLE THE MATTER (ATTEMPTED PHONE CALLS, EMAILS, ETC.)
BBB WAS VERYPROMPT IN RESPONDING AND ACTED AS AN AUTHORITY MEDIATOR IN RESOLVING THE MATTER. In less than a several days, PARTS GEEK contacted me to settle my return. In less than a week, I was able to return the item and get follow-up confirmation from PARTS GEEK and BBB in the shipping process. FINALLY, less than three weeks later, I am being refunded my purchase cost.
I hope this helps! When mailing anything back-- get insurance and tracking services! Follow-up with PARTS GEEK every few days with emails and voicemail messages. Save all emails. Stay consistent and patient. It will work~
missing part/poor customer service
The price and shipping features were excellent however the actual ordered item had a viatl part missing delivery. I spoke with a customer service agent (after hours of calling the 800#) and was told that I'd receive a callback after she checked with the factory site about the incomplete order. I have not had any contact from PARTSGEEK nor have I been able to speak with a live person after leaving numerous voice messages and emails requesting support. My car has been sitting at the repair site because I cannot use the shipped item. Very poor customer service skills~
Contact the BETTER BUSINESS BUREAU OF NEW JERSEY via telephone [protected]:00 am to 4.30 pm M-F) OR on their website at and proceed to FILE A COMPLAINT. Give all of the information requested (PARTS GEEK business info 3203 Atlantic Ave Allenwood, NJ. Phone: [protected]/date of purchase/ price/ your contact info, etc)
They will contact the PartsGeek company and intercede professionally. Continue to contact Parts Geek via email, voice mail, etc and keep records of all contact efforts to report to the BBB of NJ.
May God lay intergrity, honesty, and uprightness in the office of Parts Geek as they have shown themselves to be deceitful and dishonest in business practices.
fraudulent practices never buy!!
They do not answer phone or emails!!! I bought a spark plug wire set from them and when it arrived it looked great, except wrong part number. Essentially what they did is sold a cheaper set and lied about the part number claiming that, that is what their computer says is the same, it is not. I could of got the part they sold me from amazon with free...
Read full review of Parts Geek and 4 commentscustomer service
I ordered some parts from this company (Parts geek) a few days ago and ordered overnight shipping and have yet to recieve the parts. I called ups and they didn't have any information as to where my parts were. Ups told me to contact parts geek to find out where the parts were. I called about 15 times, sent about 10 emails to there customer service department, and left about 10 messages for them to call me back and i have still yet to get a response from anyone in there company. Even if it isn't there fault as to why i haven't recieved my parts it still does not give them an excuse to not return any of my messages or emails. You would think that they would try to give me some inclination that they are trying to do everything they can to help me find the parts (That i purchased from them) i ordered. I am so pissed off by their lack of customer service that i am going to let as many people possible know never to order anything from this company and or there other 70 names they go by. I will find them all and i will bash everyone of them on every website possible ie; my space, face book, etc.
parts geek sucks!
The complaint has been investigated and resolved to the customer’s satisfaction.
Went on web site and ordered, paid for, and had them ship. Everything was good except back rotors. They where not for a dually! They wanted me to ship the entire order back to them and I pay.
Ordered a power steering unit it was defective received it on 11/27/2023 called them to return it on 12/19/2023
well within the 30 days guarantee so for it's cost ,e an extra $120.00 for my mechanic and they want me to pay for shipping the defective part back.
I ordered 2 abs sensors through their online chat. I provided my VIN but still recieved 1 incorrect sensor. I filled out an online return request and heard nothing back for over a week. As I type this, I have been on hold for 37 minutes. I am giving up on returning part and will sell it on ebay. Never again PartsGeek.com
ordered rear brake rotors for 1999 ford f-350 super duty dully. to Larry A. Centers 1029 spruce creek road Corbin ky 40701. they don`t fit. detroit axel driled&slotted? what to do? i guess i`ll drive a nail in the wall where i will look at them when i thank of ordering from parts geek again. i`ll say hell no!
Complete nightmare company. SCAM ARTISTS. This has absolutely been the worst online company in the history of the internet-based shopping. 2 MONTHS LATER wrong part, no refund, no help and customer service is getting free pay checks. ORDER #18-[protected]
You dumb chat box is getting in the way
It keep popping with that hand waving bs bs bs
Parts Geek WILL NOT pay for return shipping if you order online. They were very rude and put the blame on the customer. Heavy parts can cost over $100 to ship returns. There is NO NOTICE of this policy on their website. Very poor customer service and bad business practices. DO NOT DO BUSINESS WITH THIS COMPANY!
July23 2022 my tie outer tie rod broke and the end result after getting it towed to shop I was told July 25 that my spindle was also broke I purchase the kit in 4of 2022 order # [protected] part 498345 it cost me 300.00 to get it fix the first time now Its going to cost me 297.00 for this fix
Bought this pressure hose from this company on Ebay
Parts Geek, LLC
Doylestown, PA 18902
ORDER NUMBER [protected]
SOLD BY autopartsgeek2user
ORDER TOTAL US $45.74
View order details Power Steering Pressure Hose Autopart Intl [protected] fits 08-09 Saturn Vue
Was wrong part, sent them pictures like they asked. Was told I needed an RMA# from this special site. You go there and can't put in the information that they asked for, happened many times, but nothing.
UNTIL my 30 days were up now its like I'm band from the site and Ebay can't do anything about it.
I Will Return It Next Time I'm In Doylestown PA.
LOOK OUT FOR THIS COMPANY AND BUY AT ON RISK.
12/16/19 I order a geeks auto part #15-[protected], cost $51.34. I have requesting about the 3rd time for return shipping label to return the part so I can get credit.
Parts Geek Reviews 0
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About Parts Geek
Customers can browse through a variety of categories such as engine components, brakes, steering, suspension, and electrical parts, among others. Parts Geek also provides a selection of accessories to enhance vehicle functionality and appearance. The website is designed to facilitate an easy search experience, allowing users to find parts by entering their vehicle's make, model, and year, or by part number if known.
The service is primarily focused on direct-to-consumer sales through their e-commerce platform. Parts Geek aims to offer a convenient alternative to traditional brick-and-mortar auto parts stores by providing a comprehensive online catalog that is accessible 24/7. This allows customers to purchase auto parts at their convenience without the need to visit a physical store.
Shipping options vary, and Parts Geek ships to multiple locations, offering flexibility to customers. The company also has a customer service team to assist with inquiries and provide support throughout the purchasing process. Returns and exchanges are subject to Parts Geek's policies, which customers are advised to review before making a purchase.
In summary, Parts Geek is an online retailer specializing in a wide array of auto parts and accessories for a multitude of vehicle types, aiming to provide a convenient shopping experience for car owners and enthusiasts seeking to maintain or enhance their vehicles.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Parts Geek in the 'Complaint Title' section. Be concise but descriptive.
4. Detailing the experience:
- Provide detailed information about your experience with Parts Geek. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.
5. Attaching supporting documents:
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This guide will help you effectively file a complaint about Parts Geek on ComplaintsBoard.com.
Overview of Parts Geek complaint handling
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Parts Geek Contacts
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Parts Geek phone numbers+1 (856) 552-0349+1 (856) 552-0349Click up if you have successfully reached Parts Geek by calling +1 (856) 552-0349 phone number 24 24 users reported that they have successfully reached Parts Geek by calling +1 (856) 552-0349 phone number Click down if you have unsuccessfully reached Parts Geek by calling +1 (856) 552-0349 phone number 32 32 users reported that they have UNsuccessfully reached Parts Geek by calling +1 (856) 552-0349 phone number+1 (800) 541-9352+1 (800) 541-9352Click up if you have successfully reached Parts Geek by calling +1 (800) 541-9352 phone number 0 0 users reported that they have successfully reached Parts Geek by calling +1 (800) 541-9352 phone number Click down if you have unsuccessfully reached Parts Geek by calling +1 (800) 541-9352 phone number 0 0 users reported that they have UNsuccessfully reached Parts Geek by calling +1 (800) 541-9352 phone numberCustomer Service
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Parts Geek emailscustomerservice@partsgeek.com100%Confidence score: 100%Support
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Parts Geek address777 Route 70 East, Suite G-103, Marlton, New Jersey, 08053, United States
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Parts Geek social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 13, 2024 - View all Parts Geek contacts
Most discussed complaints
On August 6 2020 I sought advice from Parts Geek for my 2011 vehicle's parts.Recent comments about Parts Geek company
Paid for overnight shipping. They won't refund on shipping on late item.
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