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CB Auto Parts and Repair Stores Parts Geek sent wrong item/ %15 re-stocking fee
Parts Geek

Parts Geek review: sent wrong item/ %15 re-stocking fee 7

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1:36 pm EDT
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I ordered a part from this company (A1 CARDONE 65-9527) and they sent (A1 CARDONE 65-9307) a totally different part. I returned it to them and payed $15.85 to send it back and once they received it they said they will reimburse me and that they will keep $41.18 (%15 of the cost of the part) What they do is, if they dont have the part requested they send you something similar so you have to return it and they will keep the %15 restocking fee, that is how they make money. I wrote to them and explained them that I just need the right item to be sent to me and they still havent responded. This company is not good and shouldnt be in business...

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Davoodian
US
May 24, 2010 2:01 pm EDT

Ordered tail lights from them. One came broken, saw on their return policy that we have to file with UPS regarding broken parts. That was done and email was sent to them. No reply for more than a month. Their customer service # is a HOAX no one answers and then goes to the answering machine.
I have been trying to reach them for more than a month and still no reply. They have not even replied to the UPS claim yet.

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Hubbel
Alto, US
Jun 05, 2010 11:36 am EDT

I have been trying to contact this company by phone as well, and have NEVER received a reply. I placed an order, and it was denied by CC company because we entered the wrong security code. Have been trying to cantact sales, leave messages, but no reply, ever. So, I gues they don't want my business. Not only will I take my business elsewhere, but I am going to do my best to warn people about this company (partsgeek)

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Duhnove
US
Mar 11, 2011 5:30 pm EST

Partsgeek.com sent me the wrong parts. I ordered front rotors, they sent me rear rotors. Hey, easy to fix, right? Let me send them back and send me the right ones. That would be ethical and good business. BUT THEY WANT ME TO PAY FOR RETURN SHIPPING! Now I am looking at buying another set locally and paying for shipping. Oh and my car is in the shop already. Terrible customer service. Terrible policy, Partsgeek.com!

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#185943 daniel cohick, engine mount
Quartz Hill, US
Dec 26, 2011 11:52 pm EST

They would not show picture of item, when i got the item it was the wrong one, they said I needed to sets but they oked the shipment back to them and said I only shipped back one set, they will not credit me for both sets, IF YOU WANT AN HONEST COMPANY TO DEAL WITH YOU NEEDS DO NO ORDER ANYTHING FROM THEM THEY WILL TAKE YOU FOR AS MUCH AS THEYCAN GET

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SilversteinF
Marietta, US
Apr 23, 2012 10:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I tried to order a wheel for my daughter's car, who lives in VA. I live in GA. PartsGeek.com system seemed to freak out that the shipping address was different than the billing address. NO ONE tried to reach me directly for processing the order. My order is in "limbo" - somewhere between wires and computers of the Internet.

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Abilore
US
Dec 14, 2012 2:11 pm EST

Sent the wrong part, muffler for 08 Mazda 6. Hurricane, and insurance delays on auto body repair, rear end hit left rear muffler had to be replaced. Would not take part back because of 30 day return policy. about 45 days..What business would not make an exception in these circumstances? One that has No Business sense or customer friendliness . Obviously short sighted and Not Recommended.

luis bermudez
luis bermudez
Deltona, US
Sep 10, 2014 11:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i bought and angle sensor and brake switch for a mercedes benz e-320 2001 took to the dealers the part are from china not original and they never return item either, , , because i did it take it before 30 days to a car repair...there are a scam company be carefull...sell item from china...

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  1. Parts Geek Contacts

  2. Parts Geek phone numbers
    +1 (856) 552-0349
    +1 (856) 552-0349
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    +1 (800) 541-9352
    +1 (800) 541-9352
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  3. Parts Geek emails
  4. Parts Geek address
    777 Route 70 East, Suite G-103, Marlton, New Jersey, 08053, United States
  5. Parts Geek social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 04, 2024
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Parts Geek is ranked 8 among 493 companies in the Auto Parts and Repair Stores category