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This board I have found is run by companies posting fake complaints then extorting money by telling the company that they can get them removed for a fee. I have ordered from partsgeek mutiple time and have no issues. And I have called in to place every order. They do answer phones and emails.
I don't know which company you were operating with but the Parts Geek that I spent weeks wrestling with was unprofessional, deceitful, and untimely. They WERE unhelpful with the lack of customer service and the unfulfillment of my order. I had to pray to God and use the interceding of the Better Business Bureau of NJ to contact them to settle my refund claim. Praise the Lord that you didn't have a hassle with your pruchase, return, or refund but unfortunately I did, as did many other consumers. Wonderful that you were greeted and patronzied as a satisfied consumer but I was not~
I worked for the company they will sell bad parts and say they give you money back but really they wont
i just ordered from them for my side view mirror . so I will repost when I get my part and let you know about.. tho all the people who told me about this site love them!
Jb
I delt with Stan he lied to me about everything
If you want to belive this guy go ahead but check out the BBB report
"BBB Rating
Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F."
http://www.bbb.org/new-jersey/business-reviews/auto-parts-and-supplies-wholesale-and-manufacturers/parts-geek-in-brick-nj-26001418
They are rated a F. It doesn't get worse than that. I am still waiting on my credit for damage merchandise that I received.
A cardboard box does not protect a product from being damaged. That is the only thing that was used for the the Sunroof deflector that I ordered. It was stuck in a cardboard box and shipped. Of course it was broke when I received it and they wanted me to pay to have it shipped back. STAY AWAY FROM THIS COMPANY.
As the customer before me has stated the only way to resolve a issue with them is to contact the BBB.
Purchased a 2004 Wheel hub assembly they sent the wrong part! This is after I confirmed before shipping that it was the correct part. Two months after returning part still no word or refund. Apperently there are others: DON'T DO BUSINESS WITH THESE PEOPLE
BBB Rating
Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.
Reasons for this rating include:
• 157 complaints filed against business
• Failure to respond to 2 complaints filed against business.
• 4 complaints filed against business that were not resolved.
• Length of time business has taken to resolve complaint(s).
Business Contact and Profile
Name: Parts Geek
Phone: [protected]
Fax: [protected]
Address: 50 South Maple Ave.
Suite 100
Marlton, NJ 08053
Website: www.partsgeek.com
Original Business Start Date: February 1989
New Owner Date: July 2008
Principal: Mr. Ray Henderson, CEO
Entity: Limited Liability Corporation
Type of Business: Auto Parts & Supplies-Wholesale & Manufacturers, Auto Parts & Supplies-New
BBB Accreditation: This company is not a BBB Accredited business.
http://www.bbb.org/new-jersey/business-reviews/auto-parts-and-supplies-wholesale-and-manufacturers/parts-geek-in-marlton-nj-26001418
The BBB that will handle your complaint is:
BBB of New Jersey
(Trenton, NJ)
1700 Whitehorse Hamilton Sq. Rd St D-5
Trenton, NJ [protected]
Phone: [protected]
Fax: [protected]
Email: info@trenton.bbb.org
Web: http://www.trenton.bbb.org
This agency is decietful in it's practices. I just purchased a product for two day shipping and was suprised and ready to leave glowing feedback about my experience when it came in just one day.
However -they sent the WRONG part. I paid almost as much for the overnight shipping as I did for the part. Now I find out that I have to pay for the return shipping, as WELL as wait 30 days for my refund - AND I do't get refunded for the shipping I already paid. I'm sorry but it seems to me the only time you get the wrong parts is when you order the expidited shipping.
Needless to say I won't be ordering through them again.
Considering the misspellings and gramatical errors in the post I have no doubt the person supporting Parts geek is an employee. This company could not be worse! I am convinced there are monkeys working there and that is being generous!
misspelled grammatical
My experience with this company has been very negative. They shipped me a the wrong part that was removed by the vendor years before. Then replaced it with the wrong part after I gave them the original part number, They have you pay for their mistakes by shipping heavy parts back to them and pay the extra money for tracking because their warehouse will not have a record of the item "Both times". I like the sales rep. until his messages always indicated I gave him wrong info or car must have been modified even though i gave him the Ford part number, but in the end I still have not received my money, and the excuse is always my fault. PLEASE GOOGLE this company before doing any large amount of money transactions. It my save you money by paying a little higher prices in the end.
These people are criminals! I ordered a rebuilt power steering pump and it came in a box that-in their return and shipping rules-they would not have accepted for a return. Yet I was supposed to accept it as okay for an original purchase. The pump was compromised with ground away bolt heads and the box was dirty, greasy and generally dilapidated. I tried to get a return authorization but the jerk kept ignoring my emails. I finally contacted the BBB in the company's area and was told to get in line for any satisfaction from them. That was a year and three months ago and I have given up. Anybody out there want to try their luck with a rebuilt PS pump? I will sell it cheap!
Sincerely, Dane
Dane again, it is a couple of years sine I last tried to get satisfaction from PARTS GEEK. I have such a hate for them because I am still stuck with a so called rebuilt PS pump that I can never use nor sell to someone else.
It is 04/20/2019
I will continue to dun them as long as they are I business to warn prospective customer.
I was taken too. Don't buy anything from them.
Liar, I just experienced it. Parts Geek ships wrong parts and doesn't pay for returns. YOU must be one of the fraudsters working for Parts Geek.