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Parts Geek
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4.4 38 Reviews 193 Complaints
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Parts Geek Complaints 193

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12:00 am EDT
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Parts Geek sent wrong parts and blamed me

Parts Geek sucks and deserves to be put out of business.

I ordered a pair of Raybestos rear brake drums, specifically for a 1985 Dodge Ramcharger Royal SE Prospector 4wd, and they sent the wrong drums and a customer service rep blamed me for it when I requested, and was denied any customer service by phone. Parts Geek has no phone-support, is run by lazy [censored] who have a "job", and in my opinion, the company is a big time scam and piece of [censored].

Goodbye, Parts Geek, and go [censored] yourselves ; )

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12:04 am EDT

Parts Geek auto parts

Ordered 2 struts and 2 bump stops for my car only received 1 strut and both bump stops. Email about issue because you can't call and the games started from the beginning. Was the box damaged yes the top was torn and packaging was very poor not big enough for a strut to fall out and the box was only big enough to hold 1 strut REALLY. Informed them that THERE shipping label states 2 ordered 1 shipped. Was told they would investigate what's to investigate you only shipped 1 I paid for 2. 4 Days latter still no strut. I email and request either strut be shipped of which I'm sure they don't have or they would have shipped it or refund my money. Received email stating to send RMA and tracking information so they can make sure to correctly process return. Never said I was returning anything the games continue. I have included pictures

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1:14 pm EDT

Parts Geek know defective parts

New Standard ignition part sent was retuned defective to them and they just shipped it out to someone else (me) this appears to be a deliberate scam, it is hard to believe some one just missed the sticker( part of it ripped off) now I am expected to pay for return shipping and wait for who knows how long for a refund? Under the law this could be construed as fraud. Some thing they should think about.

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6:44 pm EDT

Parts Geek catalytic converter

I made a big mistake not looking at their return policy. While I admit I ordered the part but didn't have the time to get to a service station to put it in. MY FAULT
However, when I did bring it to get it fixed I was told that the part that was sold to me could not be installed into my Benz because there is no way to attach it to the car they way it is designed. Well now I am out over 250 bucks cause Parts Geek doesn't accept returns over 30 days, that's [censored]. Every company takes returns if the item isn't acceptable.

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6:21 am EDT

Parts Geek power steering pump/no reply after requesting earlier promised ra. repeated lack of reply.

The Parts Geek web site is flirting with some seriously felonious practices and they need to be brought up short. There are things such as liens that can be placed on their inventory/business equipment etc. to assure that we all get our money and our costs (even legal) back as well as a possible class action suit. I am not an attorney but if there are enough of us pulling together then perhaps we can afford legal help.
The first order of business would be to create a list of wronged customers who are committed to getting their money back and stopping the criminal scamming of consumers. At the point of subscription we would retain an attorney in the city of record (sorry, can't remember the city name right now). The attorney would create an escrow account where all of our retainer and court fees would be held and only released based on actual billable time and performance of the attorney.
I am dead serious about this. I will not be taken advantage of again by a company or person who thinks that stonewalling is the way to freely rip off the public.
Dana (Dane) Burt
[protected]@gmail.com

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4:59 pm EDT
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Parts Geek clutch kit

I ordered a clutch kit for my 2013 Dodge dart. Typically there is a description of the parts included, but unfortunately there wasn't for this. When I receive d the parts, there was no throw out bearing. The throw out bearing is a part of the clutch kit. This is a very crucial part of any clutch kit.
When I called the customer service phone number I was put on hold quite a few times. When I finally reached a human, they asked me to send them a photo of the parts I recieved, and someone would get back to me within 48 hours.
After a week with no response, I called again. The rep informed me the throw out bearing was not included and then hung up on me. Very rude, and obnoxious. I will never buy from this company again!

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8:16 am EDT

Parts Geek belt return

Dear Heather. This is in reference to a belt that I ordered on Amazon for a Husqvarna riding lawn mower model YTH1542XP. The part number for the belt needed is posted under the hood of the riding lawn mower. I gave Amazon that number which is, [protected]. That was crossed to your belt measuring 1/2 wide by 88 inches long. That belt is 9 inches too short And to narrow. The correct belt from Husqvarna part number is [protected]. That belt measures 21/32 Wide by 97.1/2 Long. The fault is entirely your crossover and not mine ordering.
The Amazon order number was, ORDER # [protected].
Below this message I have attached a part of the return order. I don't think that I should have to pay the postage, as it is not my mistake.
Howard Pippin
PO Box 1 3 7
Saco Montana, 5 9 2 6 1
406- 5 2 7- 3 2 8 4

I am issuing you RMA # PipH052318 for the return of your order #[protected]. Please note that we have a 30 day return policy; be sure to ship the part so it arrives within this time frame.

Return the package to the address at the end of this email. Simply print out the email, cut off the address portion, tape it to your package and return the item by the carrier of your choice. Please do not mark on the actual packaging.

Once we receive your returned merchandise, we will issue you a credit within 1-3 business days. For our credit card customers, if your charge does not appear on your credit card account within 48 hours please contact us so that we may assist you in resolving the issue.

***************************************************************************************************************************

FROM:

HowardPippin

122 Mills St

Saco, Montana59261

[protected]

TO:
NorthAmericaHVAC.com on Amazon!

RMA # PipH052318

8703 Commerce Park Dr.

Sellersburg IN 47172

***************************************************************************************************************************
Sincerely,
NorthAmericaHVAC.com on Amazon!

Agent: Heather

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12:52 pm EDT

Parts Geek radiator

I bought a radiator from you and I had to have it replaced as it was leaking water from the top. I have tried to call you and ask some questions, I cant get a live person to answer the phone. What kind of customer service is that? I have also tried to email you and still no answer. You should answer your phone. I will no longer do business with you and will not recommend your company for parts. I have logged complaints all over the internet, your customer service STINKS
June Blue [protected]@yahoo.com

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1:54 pm EDT
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Parts Geek bought a fender from u

Bought a fender from u now its out of stock after i ordered it i called to get corp..# the guy hung up on me and was very disrespectful refuzed to give me the # i want something duhn i got it recorded and will be taking it to my lawyer And will be making it Viral how your customer service Treats ppls your customers who spend lots of money threw u Ill be going. To Amazon or eBay from now on

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8:47 am EDT
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Parts Geek 2010 jeep commander/ washer spray nozzle

I ordered this part on 3/27/18 I recieved one email on the item being processed through my debit card! My name is Richard Byers address 16474 Fish Creek Road, Cameron, WV, 26033 my phone number is [protected], my email is [protected]@ gmail.com. I have not seen nor have I recieved my part since! I really need this part and would like to have it ! If the order can not be placed I would appreciate receiving notice of such and my card being refunded if not! Thank you for your help in this matter! Ps. The part plus shipping was a total of $21.96.
Mr Richard Byers

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7:31 am EST
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Parts Geek Return shipping

I ordered a wheel (rim) for my 2015 Nissan Versa Note (Dorman), The rim came in through FEDEX, I took it to a tire dealer to change out the one on my car for that one and the rim was defective (bent). The cost of the rim was 53.00. I got a RMA to return the rim to Parts Geek for a refund, I had to ship the bent rim to them and the cheapest shipping costs was $41.51 to get 53.00 of a refund. Parts Geek needs to get a return shipping program through FEDEX or some other carrier and give return labels to customers for returns.

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Abdullah Hasan
US
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Oct 01, 2020 9:45 am EDT

I got the wrong shocks, and struts for my 2001 Cadillac deville, I tried calling them to see if I could bring them in for an exchange, turns out their number is "no longer in service" Sheez!

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Joe Gregson
US
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Nov 17, 2019 3:41 pm EST

Similar experience. Bought a replacement mirror but did not fit as described on website. Total shipping was $37 for a $51 refune! Not paying the shipping for wrongly described parts is crooked at best. Never again. DO NOT BUY FROM PARTS GEEK.

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Melodye Redmond
US
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Apr 13, 2018 2:50 pm EDT
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NEVER AGAIN... DO NOT BUY FROM THESE PEOPLE! I had a similar experience. I ordered an Under car Shield for my car. I took to mechanic to put on. It was wrong. I went online to Geek's return policy, filled out information to get RMA#. Never came. I started calling, took me 3 times to get through to actually speak to a person. Finally, received RMA. Took to UPS and FedEx, going to cost $50+ to ship a $44 part. Not happening! One FedEx worker offered to repackage so shipping would be cheaper. I explained that Geek's policy stated must be returned in original box. I have to leave review on this site because on their actual site you have to list the part from a drop down box. My part is not listed and it is a mandatory field...

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7:00 am EST

Parts Geek Unreliable company

Once you get into trouble because of them, be prepared that all your communication will be via email.
Those people who had the same will be surprised that the partsgeek have a phone number ending with 7155, but it's non-working, so don't bother.
In general, you should stay away. Because no matter how many emails you send and get, there will be no help. I know what I am talking about.

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8:01 pm EDT

Parts Geek deceptive sales

First, let me just start with saying they sent incomplete tracking numbers for 5 packages. At first, I only received 2 in a shipment marked "2 pieces" and couldn't not track the rest with Fed Ex because ALL of the packages had the exact same tracking number that was emailed to me from PartsGeek shipping. The result was "Delivered".

If you have an order/service question or issue, you can only fill out an online form. ONLY ONCE. (they link it to your email address). You cannot talk to a human (unless you call a sales agent and beg for help).

I ordered, among other things, control arms with ball joints for my Element. (They arrived 2 days after the 1st shipment on a Fri nite before my Saturday install appointment).
PartsGeek catalog clearly states "Features: ball joints and bushings included for a complete installation, saving time and labor (where applicable)."
Guess what? No ball joints! I was already at the shop for scheduled repair and had to pay retail upcharge for ball joints. Was totally stuck with car half apart. Didn't save time, and cost me more money.

Parts Geek response:
"None of the control arms for your vehicle come with ball joints as the vehicle manufacturer only sells the ball joints separate so that is how they come in the aftermarket. The listing stated with ball joint and bushing(where applicable) but it's not applicable for your vehicle since they are not sold that way."

Say what?!?! "Not applicable"? NOWHERE on the description or website is there a list of applicable vehicles. Honda Elements really DO have ball joints. I promise!

You can go look up the part yourselves:
[protected] Honda Element Control Arm #W0133-1839636. It clearly states "With Ball Joints"

What a bunch of SUMBAGS!

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12:48 pm EDT
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Parts Geek wrong rear brake shoes sent poor customer service

order # 15-[protected] I ordered rear brake shoes for a 2013 GMC Sierra 1500. they sent parking brake shoes that do not even go on my vehicle. They refuse to take a return unless I pay for shipping. even though it is clear their own part description talks about stopping ability and fade free braking which is clearly not related to parking brakes. They will not even talk to you they just send you emails refusing to do anything to correct the issue. Worst service ever. They have misleading part descriptions and refuse correct there own errors just shift the blame back on the customer. Horrible organization!

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2:35 pm EDT

Parts Geek customer service — order procedures — receiving of parts

I came here because I was interested to see what kind of feed back there was on Parts Geek and wow did I find it! I have a mechanical and Body Shop so I order many parts in a year and have been doing business with Parts Geek for probably 6 or 7 years and in all that time I never once had a problem with any of their Parts, Order Procedures, Receiving of Parts or Customer Service, NEVER! I have had to use Customer Service 2 times in all these years and both times it was a problem that I created and both times they helped me and fixed the problems immediately without hassle. Once I put the wrong shipping address on a part I was buying for someone else and guess what, they told me to just "REFUSE" the part that will come to me by my mistake and they allowed me to order another one and send it to the right place. They cancelled the charge to my Credit Card and I didn't even have to pay twice. That was unbelievable trust in me and I appreciate their gesture. So do I think the 99% of all the bad reviews are FAKE---YES I do. I have referred so many people to Parts Geek to buy parts and not "1" of them has ever come back to me and complained about any problems with them. So I say if you want to buy from them go ahead, your odds of having your order come out right are 99.99%. Of course nothing is perfect and there is bound to be a problem somewhere along the way but no more than you would have with a place in your home town like Advance Auto who always have 1 in their warehouse till YOU need it then it never makes it to your store-LOL!

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DaneB
US
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Apr 09, 2018 8:55 am EDT

So, after adding photos my written comments have disappeared. Suffice it to say that I am an automotive consumer advocate with published work that was used in public school continuing education and by credit unions for their customers that requested used car loans. I am not a paid hack or imposter!
I bought a PS pump from PG that arrived in a filthy damaged box. After contacting them I was convinced that to get an RA I would have to install it first. The lousy box and bolt heads that have grind marks on them didn't seem to be enough to get the RA. Fast forward to now... I have (after one initial successful contact with them) not received reply to the following four. In the only reply from them Roman set up a catch 22. To quote: "Hello the rebuilt pump you ordered looks to be in normal condition, the pump would have a nominal amount of fluid inside to keep the internals lubricated and prevent the pump from freezing up. So if there is any issue when you install the part please contact me at Romen@partsgeek.com and I will have a prepaid shipping label sent to you to return the part if its proven to have any issues".

Sincerely,
Roman M.
Returns Department Supervisor

Roman knows that I did install it and that it had issues from the get go. I never received an RA. My next move is to contact the BBB in NJ. Wish me luck.

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3:06 pm EDT

Parts Geek website errors, return policy, customer service

Ordered two a/c hoses for my Subaru, the discharge line and the suction line.

Received two of the exact same hose with different part numbers on part bags.

Email Parts Geek (PG) to tell them I got two of same though ordered two different and wanted to return one and get the one that wasn't sent.

PG replied send specific part back, I pay for shipping. Asked for them to pay return shipping since their error. On website one part described as suction line and other as discharge line. They said "no, you got what you ordered, you pay".

Their RMA instruction gave specific part number for me to return and warned if return wasn't done just so wouldn't get refunded. The part number I was instructed to return WAS NOT on the parts or the parts bags. So had to exchange emails "this 'xxx' is what you said to return, parts I have are labeled 'yyy' and 'zzz', which part is it I'm supposed to return? They provided instruction which to return based on part #s I had.

All the email took about two weeks because always took one to two days to respond.

An early email I asked for a customer service number. Called that number about 15 times in four days at various times of day. ALWAYS got fast busy tone, never a busy signal, never a ring. Never got to them on phone.

I will never buy from them again. Whenever I talk about auto service with people I will always recount the story of horrible Parts Geek service. And I will repeat this story on any other consumer opinion website I can find as well as Facebook.

Take your business elsewhere! If there is any issue with your order their perspective will be its your problem. Wish I had done a web search before ordering and I would have gone elsewhere.

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10:30 am EDT

Parts Geek parts geek order # 15-[protected]

I needed new wheel bearings for my Audi. I placed my order with Parts Geek on 5/19/17. I received an email telling me that the order shipped and gave a UPS tracking # on 5/20. When I order parts ... I need them now. I was thrilled to see that the order had shipped on 5/20. Now I find out that even though the package was allegedly shipped, UPS did not receive it into one of their facilities until 5/24. Instead of getting my parts this week, when I need them, the projected delivery date is now 6/1.
I need to ask ... REALLY? two weeks to get the auto parts that I need right now? In this day and age you can get nearly anything you want overnight. I would have paid extra to get the order sooner, but I was not given that option at check out. Next time I will use Amazon or some other reputable vendor. It will probably be more expensive, but I can count on them. One thing is for sure, I will not be using Parts Geek again, and I will be sure to broadcast my discontent widely. Making sure that others read negative reviews will make me feel better.
I did complain to their customer service department. I received this response:
"A customer support staff member has replied to your support request, #[protected] with the following response:

This ticket does not require a response in order for it to remain closed.

If you still have a inquiry. Please advise, as I will be more than happy
to assist you."

These [censor] won't even respond to an upset customer! Unprofessional!

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11:58 am EDT

Parts Geek terrible customer service

I ordered a new CV joint and axle assembly for my 1993 MR2 Turbo. Parts Geek's database identifies the incorrect part (not even close to physically the same size!) When trying to return the part their customer support first refuses to believe me that the part is incorrect (even when I show them pictures of the correct part and their incorrect one), spends days running me around in circles via email, then they flat out refuse to pay for the return shipping. They claim "they provided me a service"! More like a disservice, by identifying the WRONG part and then wasting all my time to figure that out and return their mistake.
Ultimately, I would have to say avoid this company. Others have the parts just about as cheap and Part Geeks customer service was just about the worst I have EVER experienced. Shop elsewhere my friends...

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9:45 am EDT

Parts Geek wrong part return issue

First of all, let me say I had never had an issue with Parts Geek until my most recent experience. I ordered a K&N filter for my car. The package arrived and even though the box the filter was in had the correct part number for my car, the filter inside was clearly the wrong filter. (my cars filter is 10.75 inches long by 7.125 inches wide; the filter in the box is 13.5 inches long and 5.25 inches wide). Followed the return process mandated by Parts Geek for returns. Initially told to use a return number and pay for the return shipping (even though they provided the wrong part). Then I received a vague message about a "route carrier" stopping by to pick up the package. This was clarified to say that FedEx would try 3 times to stop by and pick up the package. This was a week ago and, to date, no attempt has been made. When I inquired as to whether I was expected to sit home all day awaiting these attempts, I was told to call customer service at K&N filters. Why, I don't know as I did not order directly from K&N. VERY dissatisfied with Parts Geek at this point.

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7:36 am EDT

Parts Geek troublesome site

Do not waste your time and money buying from Parts Geek, their site is the worst. They sent me wrong parts twice and when I demanded a full refund they said they were not able to do that. Parts Geek is probably the worst auto parts seller, they are very unprofessional and made a terrible mistake which caused me nothing but trouble.
And when they tried to fix their own mistake they made it even worse!
I had two sets of wrong part and my order was missing.
I can't believe these people are still in business, they simply don't know anything about customer service! I will not buy from them again.

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About Parts Geek

Screenshot Parts Geek
Parts Geek is an online auto parts and accessories retailer that caters to a wide range of automotive needs. The company offers an extensive selection of new, OEM, aftermarket, and refurbished parts for various car models and makes. Their inventory includes parts for both domestic and import vehicles, ensuring a broad customer base can find the components they need.

Customers can browse through a variety of categories such as engine components, brakes, steering, suspension, and electrical parts, among others. Parts Geek also provides a selection of accessories to enhance vehicle functionality and appearance. The website is designed to facilitate an easy search experience, allowing users to find parts by entering their vehicle's make, model, and year, or by part number if known.

The service is primarily focused on direct-to-consumer sales through their e-commerce platform. Parts Geek aims to offer a convenient alternative to traditional brick-and-mortar auto parts stores by providing a comprehensive online catalog that is accessible 24/7. This allows customers to purchase auto parts at their convenience without the need to visit a physical store.

Shipping options vary, and Parts Geek ships to multiple locations, offering flexibility to customers. The company also has a customer service team to assist with inquiries and provide support throughout the purchasing process. Returns and exchanges are subject to Parts Geek's policies, which customers are advised to review before making a purchase.

In summary, Parts Geek is an online retailer specializing in a wide array of auto parts and accessories for a multitude of vehicle types, aiming to provide a convenient shopping experience for car owners and enthusiasts seeking to maintain or enhance their vehicles.
How to file a complaint about Parts Geek?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Parts Geek in the 'Complaint Title' section. Be concise but descriptive.

4. Detailing the experience:
- Provide detailed information about your experience with Parts Geek. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about any developments regarding your issue.

This guide will help you effectively file a complaint about Parts Geek on ComplaintsBoard.com.

Overview of Parts Geek complaint handling

Parts Geek reviews first appeared on Complaints Board on Jun 3, 2009. The latest review Paid for overnight shipping. They won't refund on shipping on late item. was posted on Aug 14, 2024. The latest complaint I have gotten very good service from Parts geek LLC was resolved on Mar 05, 2024. Parts Geek has an average consumer rating of 2 stars from 1108 reviews. Parts Geek has resolved 33 complaints.
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  1. Parts Geek Contacts

  2. Parts Geek phone numbers
    +1 (856) 552-0349
    +1 (856) 552-0349
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    +1 (800) 541-9352
    +1 (800) 541-9352
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    Customer Service
  3. Parts Geek emails
  4. Parts Geek address
    777 Route 70 East, Suite G-103, Marlton, New Jersey, 08053, United States
  5. Parts Geek social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 13, 2024
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Parts Geek is ranked 8 among 493 companies in the Auto Parts and Repair Stores category

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