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Ordered two items on 8/7/24 and upgraded to overnight shipping. The fuel filter arrived on time, however the fuel sending unit didn't make it off the plane in SLC, UT. It ended up in Washington state, then Denver, CO and is now on it's way back to Utah. I requested a refund regarding the extra money paid for the upgraded/faster delivery. They claim I only paid for the overnight shipping on the fuel filter. That is not correct. Although the USPS is the one that made the mistake, I paid partsgeek for the service. They have been extremely rude and will not refund.
Order #18-[protected]
Order Status Complete
Order # 18-[protected]
Order Date Aug 07, 24
Ship To GARY CHAMBERS
FAIRVIEW, UT
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1 1987 Toyota 4Runner Fuel Tank Sending Unit
Brand Autopart Premium
SKU APFSU087
Tracking Number 9235990357608601738009
On its way with US Mail on Aug 08, 2024
1987 Toyota 4Runner Fuel Tank Sending Unit
Qty Ordered 1
Qty Shipped 1
Price $81.95
2 1987 Toyota 4Runner Fuel Filter
Brand Bosch
SKU W0133-1628537
Tracking Number 1Z69R2W80132245938
Delivered on Aug 09, 2024
1987 Toyota 4Runner Fuel Filter
Qty Ordered 1
Qty Shipped 1
Price $12.97
Subtotal $94.92
Shipping & Handling $39.95
Tax $6.02
Total $140.89
Here is a copy of the tracking history from USPS showing how it didn't make it off the plane.
Claimed loss: $39.95
Desired outcome: refund of the expedited shipping
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You’ve got every reason to be frustrated with that wild shipping adventure. You paid for the service, not an extended tour of the U.S. for your parts. Hopefully, Parts Geek realizes you’re not one to be pushed around and gets that refund sorted out. Keep holding them accountable — they owe you!