4over
Reviews and Complaints

I have been working with 4over for 2 years now.

Yesterday, I had the pleasure of speaking with Wendell in Customer Service, who has been at 4over for 10 years. He was wonderful.

They are NOT.

You can't tell a vendor, who has specific client demands, that if they pay extra for next day shipping, AND you are also advertising the product to be a next day product...that they won't get the product until 3 Days later.

We previously ordered the same product, SAME artwork on front of business cards, only thing to change was a person's name, email address and ph# and now when I was supposed to receive it today after charging my customer double for expedited shipping it's still coming on the day it would've come if I didn't chose that service.

At the end of the day, folks, if it says 3 days---it's 5 days. If it says next day--- it 3-4 days from there. You can't trust these services. So to protect your clients, give yourself a week or better if you even utilize this service, as my attitude is I'm pretty done w/them.

I have been a customer of 4over for over 14 years. Customer service used to be much better than it is today. A recent order I received had many issues. I have been trying to contact 4over for some time now regarding the issues. I have opened a Quality Assurance ticket on their web site, I have called and left my number in the support cue, I have held with them for chat support and spent over 80 minutes on hold with their phone support. At this point, nothing has been resolved. Here are the issues: 1) The order arrived 1.5 days lat despite paying for overnight shipping. 2) The center support pole for one banner stand arrived broken rendering it useless. 3) The ink is literally rubbing off of one edge of the banner stand.

I think 4Over does not value its customers at all. I was treated as if they would rather see you leave then keep you - and even for a couple hundred dollars. Their view, in my opinion, is that 'we don't care for our customers or their lifetime value.' Read the bad reviews first on this company first. They feel like a greedy company that doesn't take their customers business serious. Getting refunds is hard, and getting direct feedback or answers on an order even harder. I found the person I dealt with via email to be completely useless with no understanding or comprehension of customer service. It may have been the greedy CEO for all I know. SAVE yourself time and money with this commercial printer- choose a local printer and use 4Over pricing to get the price you want - negotiate for business printing services. Just don't trust 4over.com with your commercial printing as you'll be sorry on something that is extremely important to you - your customers. Remember, if they can't provide you with high standards in service, how can you provide your customers with it.

The Worst Service EVER, and then they stopped pick up and delivery?!? Since I have to have everything shipped 8 miles, and it takes 3 days to travel those 8 miles, this service has become absolutely worthless, I have currently been on hold 30 minutes, the same with the live chat. I would use just about anyone else to do my clients' printing needs. Their prints are always off, the colors aren't right, and they blame you for their prints being shifted off the paper.

I paid for same day rush on 7/5/16, I submitted the order and artwork on 7/5/16. The timing was after their rush order time and I understood that. I contacted customer service about this order because it was EXTREMELY important that it go out TODAY which is why I paid extra for the rush service. The order DID NOT GO OUT! When I contacted customer service this is what I got:
Ashley C: [3:10:21 PM] Hello Brandilyn! My name is Ashley. How can I help you?
Brandilyn: [3:10:21 PM] Checking on same day rush order: B6187112116-001
[3:11:19 PM] Hi Ashley, I put in a same day rush yesterday and it was after the cut off time so I do expect it to be completed today. I haven't seen any movement in the order so I wanted to make sure this is still on schedule
Ashley C: [3:12:12 PM] Please allow me a few moments as I check on this.
Brandilyn: [3:12:18 PM] thank you
Ashley C: [3:17:46 PM] The order is currently pre-press. It should still be completing production tonight. If it completes early, it may ship tonight, if not this should ship tomorrow.
Brandilyn: [3:18:17 PM] so is the system not updating?
Ashley C: [3:18:57 PM] It will state batch imposition for several stages until it is out of plating.
Brandilyn: [3:19:03 PM] I did pay extra for the same day you are saying it "should" be completed not that it will be completed
Ashley C: [3:20:49 PM] I cannot make any 100% guarantees. if any unforeseen circumstances occur between now to the end of the day, it may not complete today. But this order should be completing as scheduled by the end of the day and should ship tomorrow. if it complete early, it can ship early, but I cant guarantee any early finishes.
Brandilyn: [3:23:56 PM] Why if I pay for a service there is no guarantee on it I just want to know if I will be getting what I paid for or not... So if I can't get same day print service what's to say that you will even print it at all? If you can't guarantee a same day service then why even state that you offer any sort of printing? So basically everytime I place an order with 4over I might get it, there is no guarantee with anything? So what am I paying for, the salary's of the people working there with no guarantee of any service?
[3:25:08 PM] What if you went to a restaurant and when you ordered your food the waiter/waitress said "thank you for your order I might bring you your food but I will certianly bring you the bill" Doesn't make any sense what makes this any different?
[3:25:47 PM] why offer a service that you can't provide?
Ashley C: [3:26:30 PM] if the order doesn't complete on time with what you order, we can compensate you for the delay. But we cannot predict the future of what may occur since we do not anticipate these types of occurrences, but they are possible.
Time for a break.

Be careful with next day orders this is what there doing now! we pay next day and they say its not warranty next day hahahhaha really! yes this is what there doing now, i pay 20 dollars for a next day order place the order on Wednesday night wasn't ready on Friday, i call to get a refund for the next day extra fee guess what hahhaha this is what they say, sorry you need 2 days in advance for a next day order!? really hello! now this is how they are making extra money hellow ! 1000 no likes for this company ...

Sonya/Sylvia (same voice, two different names), just acted like she couldn't be bothered to help me with my order over the phone.

I could literally hear her roll her eyes as she spoke with me. She has poor enunciation, couldn't figure out what I meant by UV coating, and comes across as unintelligent, and uninformed about the print industry and products offered, in general.

You can, and should do better with your customer service representatives, as they are the face/voice of your company. Listen in, do some audits from time to time, especially when they think no one is listening. You be surprised how lackadaisical some of your reps come off.

I've been a client for over 5 years, 2 weeks ago, I split my last business and decided to go by myself! i requested to change everything on my account as I was the ONLY authorized user on the account since over 5 years ago. They said NO. They asked me to open a new account. They call an employee at my last company who didn't know what to say and say NO to them. They with no other effort, denied my application, (Even though I emailed them from my access email + I was into my account) After that they temporary suspended the account and when it went back up, it had a new password that only the employees at the other company have access to. Now I have to wait for my ex-business partner to arrive from his trip to fix this situation. He's taking over 3 months to do so... In the meantime, what am I suppose to do? Of course, go with someone else as I realized 4over does not want my business. I will never buy from them again. They Suck!

I did business with 4over.com from 2005 until this year (2011). The company is plagued with problems, particularly communication. Customer service is almost non-existent! I send out about $170, 000 in annual printing and 4over.com didn't care, they acted as though my business didn't matter. Many of the customer service people can barely speak English and if you're willing to sit on hold for 30 minutes or longer to speak with them, they don't understand your concerns or issues. They're quick to charge your credit card though, sometimes even when you didn't authorize them to do so or expect them too. I discovered this year that 4over.com was charging us for someone elses jobs. They refused to correct it. Some ### in finance "Marit" told me that it wasn't their problem. Fortunately Visa sorted it out. Awful company. I wish I had found another resource sooner. I have and I'm very pleased with them. 4over.com sucks!

I have used 4Over as a print reseller for about two and a half years now, and done dozens of jobs through them. Most of the jobs have been perfect - meaning well done, timely delivery, and I couldn't find better pricing if I TRIED.

The majority of my work through them has been simple gang run print projects including business cards, post cards, letterhead, and the like.
Recently they started their "Grand 4Mat" division where you can get large format products printed, including banner stands and banners. So I have a client that is a nonprofit and does an annual major donor event for fundraising. I recently offered to print the banner stands for them as a new product (since 4Over offers it now) for their event. I ordered four banner stands, and eight banners to be hung through the Grand4Mat division. It was my first experience with this division, and probably my last.
there were 3 problems with the order.

Two of the banner stands I happened to have shipped to my office, and the rest of the products I had shipped directly to the client's event venue in Arizona. Of the two that arrived at my office, I inspected on arrival and one was completely broken upon arrival - there was no tension in the banner stand and it appeared to be missing a peg that keeps the inner tension rod in place.

So I called them to report the problem. I spoke to a rep in their Grand4mat customer service department who - after I told him that the banner stand arrived broken - said, "well why did you break it?" When I didn't say anything, he laughed like he was joking. But never once bothered to say, "Oh I'm sorry for the problem you've had." I practically had to convince him that it really did arrive that way. Very POOR customer service attitude.
They told me I had to file a trouble ticket on their site, and then after that was approved I was sent a postage label to mail it back. They reprinted and it came back working.

But that wasn't all. My client called me the day before the event saying that there was a missing banner from the order that was shipped directly to her even venue. I asked her to check and double check the shipment, and ask the people at the venue if it got misplaced or separated (although everything was shipped together in one box apparently) and after she confirmed that it was simply missing, I had to contact the Grand4mat division yet AGAIN with an issue on this same order. Again, I was treated like they never make a mistake and it must be a mistake on my part. But after persisting in the fact that it simply was missing from the order and they HAD to make good on my order, they reprinted the missing banner and sent it out overnight which made it to my client just in time for the event.

So all was well in the end - or so I hoped.

Turned out that after the event, when I spoke with my client a week ago, there was yet another problem that I just found out about. One of the banner stands that was shipped directly to her venue also arrived as the broken one that was shipped directly to my office, and she was never able to use it for the event. I was quite embarrassed. Knowing that the banner stands were created to be used for longer than just the event itself, I tried to at least redeem the banner by getting it reprinted for the client for future use.

Here's where I was pushed over the edge.

I went to the 4Over website to file yet my THIRD trouble ticket for this particular order, and when I clicked submit the website told me I could not submit the ticket because it was more than 30 days past the date the order was placed. So I called their Grand4mat customer service department this morning and was greeted by yet again another rude service rep (which in my mind simply proves they are doing bad work; when your reps are gracious, you show that you are doing good work; but when your reps are rude, you prove that you have plenty of problems you are dealing with). This time the rep again didn't apologize for the trouble I am having, but told me the products leave perfect from their warehouse and either I broke it or it was broken in transit, attempting to reject any responsibility for the complaint.
Further, when I told him I already had tried to place the trouble ticket through the website, but that the order was placed more than 30 days ago, he got even more rude by trying to say my client should have let me know sooner - somehow proving that 4Over definitely shouldn't be held responsible for the damage. EVEN THOUGH the product arrived damage directly to the client!

So what am I supposed to tell my client? "Hey sorry it arrived that way in the first place, but you really should have told me sooner. Your loss." Seriously? That is TERRIBLE customer service, just like I have received from 4Over. And I'm not going to pass it on, but I am going to let everyone know to beware of the Grand4mat division.
In all fairness, I had never had a problem with 4Over until the past two months. Incidentally, these 3 issues with Grand4Mat are not the only issues I've had lately. I also had a set of business cards printed and delivered that were cropped very obviously wrong. Although for that problem 4Over remedied it very quickly with a no-questions asked reprint of the project. But still makes me wonder whether their business is just growing so fast that they cannot keep quality assurance at an acceptable level.

Also in an attempt to be fair with 4Over, I recognize two things about their Grand4mat division that are important to remember...although not an excuse for poor customer service:

1) The division is very new, and any business model or department that is new is bound to experience growing pains and hiccups. I get that.

2) They are charging wonderfully low prices for the products - which is AWESOME. But in an attempt to keep prices low it appears they have grossly sacrificed on the quality of the product, insomuch as to the extent that I have received two products that didn't break AFTER I got them, but COULDN'T EVEN SURVIVE being shipped to my and my client. That is just a bad product, not even worth a low price.
But my real issue is not even with points 1 or 2 above, but with how I have been treated by the Grand4Mat customer service department. For a business' customer service department to treat customers as the bad guy, and refuse to accept responsibility for the issues is a GROSSLY STUPID business move. Just wait and see how many customers will put up with that. Especially when the business is the one making mistakes and growing - that is the time you should be EXTRA gracious with your customers.

'Nuff said.

The owner of 4Over, several years ago started a campaign against HP, because HP announced that they would start a printing business. Owner at 4Over made a statement on 4Over's website and asked everyone to support him against HP. We supported this campaign.

His argument was, HP has betrayed all the ad agencies, graphic designers, copyshops and printers that supported HP for decades by buying HP's printers. Owner of 4Over claimed what HP doing is unethical.

A few years later, just last year same person who pretended he was fighting for us against HP, now he does the worst that HP would ever do. He launched a website that sells low cost printing items to our clients...PLUS He also asked the brokers take care of the customer service so he wouldn't pay for... PLUS He also asked the brokers to pay him $300 a month to advertise his own project that would kill all the brokers businesses.

I'm sure there are some idiots or unethical people who would support this project without thinking what this project means. This project means betrayal by 4Over, This projecy means the owner of 4Over who once was a fighter for us is an ### and he just showed his real face. This project means people that we supported are trying to steal our clients.

They also claim the internet market has changed and they try to remain competitive. THIS IS A LIE! There's not many companies out there that they can compete with 4Over's network. VistaPrint has high pricing policy. Got PRint and a few other small printers can not even survive longer. There was not a competition at all. There was a mistake that 4Over made which was they accepted everyone in the US as printbrokers. Too many unqualified people only can do price competition and this is what happened. If there's a cheap marketing going on in the US right now, 4Over has contributed this a big time...

Now they're betraying the people who have supported them for years. Thousands of brokers have helped 4Over to grow without spending a dollar for advertising... VistaPrint spends 5M a MONTH! But those ###s at 4Over do not appreciate what they have received through their brokers, now they are trying to wipe them out.

I URGE EACH 4OVER BROKER TO THINK AGAIN...! DO NOT SELL YOURSELF FOR A FEW DOLLAR. YOU WON'T EVEN GET THIS A FEW DOLLAR IF YOU DON'T RE-ACT NOW!
LET US SUPPORT OTHERS!

After being a customer, and spending money on numerous orders, my account was disabled. I called, contacted them electronically, and got various silly reponses. Finally, when I sent a terse email, I got a serious response.

As I had not ordered in 3 months, my account was terminated. What if Sears and Mastercard had this policy?

My business would tank if I turned away a clinet, no matter how long the last contact had been.

Their policy seems to br customer dis-service from my expereeince with the phone and email contacts.

Never ever try ot doing business with 4over.com, you can end up losing your customers, they are really bad in service i placed an order for my customer asked for rush on Monday i paid for rush next day and they didn't even start till Wednesday my customer kept calling me where is my job. i said i will try my best. so i called 4 over they told me we will send it out today.

but nothing happened, so i called a day after they daid we will send it out today nothing happened again, so Friday i called them i yelled i said i'm very angry, my customer was really angry at me he really needded this job, so they said they will credit me what i payed for Next day and they will send it with Saurday delivery.

Saturday was nothing at my door,

i got an e-mail that they are reprinting this job.

this credit i still don't see maybe they will credit me but this costumer i guess will never come back to me

so NEVER EVER TRY DOING BUSNESS with www.4over.com, becausee you can end up like me losing customers.

never ever try ot doing business with 4over.com, you can end up losing your customers, they are really bad in service i placed an order for my customer asked for rush on Monday i paid for rush next day and they didn't even start till Wednesday my customer kept calling me where is my job. i said i will try my best. so i called 4 over they told me we will send it out today.
but nothing happened, so i called a day after they daid we will send it out today nothing happened again, so Friday i called them i yelled i said i'm very angry, my customer was really angry at me he really needded this job, so they said they will credit me what i payed for Next day and they will send it with Saurday delivery.
Saturday was nothing at my door,
i got an e-mail that they are reprinting this job.
this credit i still don't see maybe they will credit me but this costumer i guess will never come back to me
so NEVER EVER TRY DOING BUSNESS with www.4over.com, becausee you can end up like me losing customers.