A Place for Mom
Reviews and Complaints

A Place for Mom Inc. has been a beacon of support for families navigating the challenging journey of finding the right senior living community. With a compassionate team of advisors like Keri, Jeannine, and Marti, they provide invaluable insights, tips, and personalized solutions. Their dedication to understanding individual needs and offering guidance has been a true lifesaver for many families, making the transition to assisted living smoother and more manageable. The genuine care and support provided by A Place for Mom truly shine through in every interaction, ensuring families feel heard, supported, and empowered throughout the process.

My adviser Amanda was wonderful. She was a counselor in every sense of the word. I was so distressed when I called. I had been trying to locate assisted living facilities on my own. I felt I had limited options for meeting my father's financial needs. Everywhere I looked was beyond my financial means. In minutes, Amanda gave me so many options, I never considered. I'd forgotten my father was a veteran, that he had an additional life insurance policy, that his pension allowed for a hardship benefit. Amanda scheduled all my tours for me, and discussed what things I might want to ask questions about. Amanda followed up with me, and gave me encouragement, when I procrastinated. When I was too busy starting a new job and attending to my dad in the hospital, Amanda called the assisted living facility I'd chosen, to let them know to hold a unit for us. And after all the paperwork was signed, Amanda called to congratulate us. She was wonderful and this service was invaluable. From the bottom of my heart, I thank you!

Our family was in crisis due to a rapid change in our mother's situation. Contacting A Place for Mom was a great decision. Our personal adviser was prompt, supportive and efficient. She took the time to understand our family's needs. The information links she sent provided convenient, easy access to the information we needed to make a good decision for our mom. It is a "must" for families to personally visit the actual facilities because only a family member can determine the right fit for their parent. We picked the top three based on the information available through A Place for Mom and visited each. I would recommend that A Place for Mom provide more time for their advisers to make in-person visits to all their local facilities. The first two we visited weren't nearly as good as the third and final one. But, all that really mattered is that we did find the perfect place for our mom and we could not have done it without the services provided by our adviser. She made a very difficult time in our family's life a bit less stressful and I will always be grateful.

My FIL had been in rehab following major surgery and his 100 days were coming due. He has a number of medical conditions and finding the right place for him to move and get the right care is challenging. On top of all of that, my family was in the process of selling our house and moving out of state. Erin at a place for mom handled all of the leg work and research! I ask a lot of questions, I always do a lot of research, on everything, and she did it all! Providing all of the details in one place so I could easily compare the different options and pros and cons, going to the websites, reading the fine print, having had someone actually visit the locations and have honest opinions about them. It was such and amazing help and relief to be able to focus on the immediate needs, rather than all of the planning of where my FIL would live next. I called him last night, and he had to call me later, he was with his buddies after dinner. Our conversations are now about his days, not just the parts of his body that hurt, he's actually healing better and faster now than he was at rehab!

This place was a real blessing for us. My mother-in-law and her sister had been living in their home for many years. But now that they're almost 90, it got to the point that they really needed to move to a retirement community. But we didn't know one from another and there are too many in our area to figure out. I had spent hours and hours online and then decided to try A Place for Mom. A godsend! I was contacted by their local rep, Bev Stricklin, and told her how much we had and she went to work. She gave us 3 places to start with and then went from there. For each, she gave us the monthly cost and the contact info of the facility's representative. After each visit she called me and discussed each experience so that she could refine her recommendations. After just three visits, we had it whittled down to a favorite and she kept in touch with us throughout the process of finalizing everything. She communicated to the rep with any concerns we had as well. Ultimately we got the perfect spot for the two sisters. They love the place and I must say we would have never found the right place without the help of Bev!

Thank you, thank you! Bev!

Words cannot express how " A Place for Mom" was a answer to prayer for me and my family. My sister had been hospitalized twice and had a life- changing surgery that was going to make it impossible to return home by herself. I was given a 48 hour notice by her rehab facility to find her a new place to go. I had heard of " A Place for mom through commercials, but was not sure what services they provided. After searching for places for hours with no luck, I called " A Place for Mom". The local representative listened to all of our needs, what we could afford, etc. and immediately gave me a list of facilities that met our criteria. She was very knowledgeable about all the facilities in our area. My sister ended up at Skyline Village in Homewood, Alabama. This facility is absolutely wonderful. It is a independent living facility with services. It is aesthetically beautiful as it situated overlooking the city of Birmingham. It is a close community where the residents care for one another. The staff works tirelessly to make it like home and to make sure all the residents needs are met! Very reasonably priced with great amenities! I can't say enough to express my appreciation for the services provided by "A Place for Mom" and for my sister's new home, " Skyline Village!"

The list of facilities in Southern Indiana is endless, and trying to distinguish the good from the horrendous is daunting. Our opinions of senior living are likely somewhat negative, unless we have seen the slick TV and magazine ads for chic senior resorts for the wealthy. It is the other kind of facility we fear, and not knowing the quality and the huge price tags, and lists of expensive service levels, and all these considerations we neither know nor understand. And yet, our greatest fear, we have to make a decision and then entrust that person we love to the care of strangers. How do you decide?

You get the best guide you can find. Unless you are an expert outdoors adventurer, you would not go on a safari, shoot level 4 rapids, or set up a base station on a mountain side alone. You would find a guide who really knows what they are doing. I am a retired, but experienced hospital manager who worked closely with nursing facilities and knew them well. When the time came to literally find a place for my mom I felt totally lost.
The issues, the facilities, the pricing were dizzying and it felt like total chaos. Until I called "A Place for Mom" and asked for help. When my guide, Marti, called me back from Louisville, she immediately assessed what we needed, helped us learn about options, set up interviews for me, and guided us through our search of the facilities. With Marti's help and guidance, we found a wonderful place for Mom;

A Place for Mom helped guide us to the best care options for my mother-in-law. They saved us lots of time wandering aimlessly in the wilderness when it came time to find a memory care/assisted living facility for her. We interviewed and visited the five sites that were recommended and settled on what seems to be a great fit. They were conscientious and helpful throughout the process, following up frequently to make sure we were making progress.

Some reviews seem to mistakenly confuse the finding process with the care facility. And of course they have a network of facilities. That's what a networking agency does. In fact, APFM was very interested in feedback regarding our experience with the facilities. We did not receive unsolicited calls from anyone not on our list and the calls we did receive were helpful, full of good advice, and respectful of our time. Exactly what we needed when we needed it. The recommended facilities also followed up diligently, something that some might consider intrusive but, again, we needed them to be proactive while our world was so chaotic and demanding.

All in all, while it may not be the best resource for everyone, it is a well-intentioned organization that provided a good experience for us and that is something we desperately needed during a time when so many things were difficult and challenging. MIL is now in a superb facility, stress is decreasing, and we feel confident things are going to be better from here out.

I will admit it wasn't an easy decision to give up my home of 24-years. It was even more difficult to keep calling on neighbors to help me get up after another fall. The last tumble helped make my choice. I did some online research, created a list of questions and began touring. It took four Centers before I found my current home. When I walked through the front door I felt welcomed, an immediate warmth. Everyone greeted me with a smile and kind word. I filled out an application form that day and I'm delighted I did.

If the responsibilities of caring for your home, cooking, shopping, fear of falling or perhaps you live alone, you don't have to. Drop by the Renaissance-Sherman on Loy Lake Rd, in Sherman, Tx. And have lunch with me. Loneliness will be a thing of the past. You'll meet and enjoy new friends almost daily. The days are filled with activities if you want to join them. Looking back I wonder what took me so long to get here. I hope you will too.

Even my Yorkie enjoys her new home. She's spotted squirrel in the treetops.
I feel I need to update my review which I wrote within days of moving in. After being there awhile I realized what a horrible mistake I had made. I fell twice within days of each fall. After reporting the incidents I wasn't asked if I was alright, did I need to see a nurse, nothing to show concern for my condition. That's when, after some research I learned the Renaissance was charging me RENT instead on Assisted Living which my insurance covers. It does not, however, cover $16,000.00 rental charges. Avoid this place. I have returned home. Do not go there!

Chelsia,

I work for the state in reference to Senior Housing and would like the specific federal regulation that prevents you from referring a Medicaid client to a community. The reason why A Place For Mom doesn't refer these cases is because it's illegal for YOU to get a referral fee on placements! That's the fact in relation to how you guys operate.

BTW... hows the class action lawsuit going in reference to you call people without their authorization?

Chelsia H. [A Place for Mom Rep] Hi Ana,

Thank you for your feedback. A Place for Mom is paid by our participating providers and communities, which enables us to offer families a cost-free service with no hidden fees.

Unfortunately, Americans are in a crisis when it comes to senior care. Senior living is expensive and its usually one of the most difficult decisions a family has to make. To help educate families on the costs associated with care, we created the Senior Care Price Index http://www.aplaceformom.com/senior-living-price-index which is a great resource to learn more about the costs associated with senior living.

Federal law prevents us from referring families to certain senior housing communities if the family desires to use public funds like Medicaid for housing costs. We have compiled tools to assist families with conducting their own independent search for their public funding needs. There are government resources available to help with the search for options. A few are listed below:

Administration for Community Living (www.acl.gov): ACL brings together the efforts and achievements of the Administration on Aging, the Administration on Intellectual and Developmental Disabilities, and the HHS Office on Disability to serve as the Federal agency responsible for increasing access to community supports, while focusing attention and resources on the unique needs of older Americans and people with disabilities across the lifespan.
Eldercare.gov (www.eldercare.gov): This helpful website offers fact sheets, booklets and links to federal websites.
U.S. Department of Housing and Urban Development (www.hud.gov/): Here you can find information on affordable housing for seniors and rental assistance, among other things.
The National Council on Aging (www.ncoa.org): Provides a list of federal and state assistance programs.
Department of Veterans Affairs (www.va.gov): Veterans benefits provide those who have served their country (some benefits extend to their spouses as well) financial assistance during their retirement years. To learn if you are eligible, visit this website and review the information under Veteran Services.
Disability.gov (www.disability.gov): A comprehensive guide on disability programs and services, including Social Security benefits and affordable, accessible housing. The website provides links to more than 14,000 resources from federal, state and local government agencies; academic institutions; and nonprofit organizations.
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We run a couple of adult care homes in Oregon and have had some experience with A Place for Mom (APFM) in the past. They were helpful a few years ago when referring private pay clients to us for placement. However, we have noticed that their referral fee has increased from 100% to 120% of the first month charges. While this may be reasonable for long-term placements, it can be quite steep if the person passes away within the first week. We have seen this fee range from 50 to 150% of the cost paid by the facility, which is why many people are seeing an application charge on their statements.

APFM's business model is to send out potential client email and phone numbers to as many providers as possible to collect their fee. This can result in families being inundated with unwanted phone calls from various levels of care providers, including nursing homes, assisted living, specialized living, and others. We have also noticed that some families are hesitant to work with APFM because their "Senior Living" advisors have never been to our home and may not have a good understanding of what it takes to provide care to each individual's needs.

Despite these challenges, we have to give APFM credit for their aggressive business model in dialing for dollars. However, from an ethical standpoint, it is something that most people would not do. We have noticed that the number of providers in our area who follow the residential model using APFM is declining due to their high costs and level of knowledge for providing care.

When a loved one needs care beyond what they can receive living at home, it can be stressful for families. However, there are resources available if you turn over a few rocks and research where you can. The licensing authorities in each state can provide a list of licensed facilities, including assisted living, adult foster/family care homes, residential care homes, full nursing facilities, and more. It is important to ask questions of the providers, as no question is a dumb one. For example, you may want to ask if your loved one will be asked to leave if their care needs increase. You can also visit during meal times to see what is being served and talk to other residents in the building to get a sense of their experience.

It is important to remember that not everyone is a good fit in a particular home, but they may do better elsewhere. It is also important to be honest about your loved one's needs and behaviors, as this can impact their placement and care. Lastly, take a big whiff when you walk in the door. If it smells bad, it may not be the best place for your loved one.

In conclusion, while APFM may be a helpful resource for some families, it is important to do your homework and research other options as well. This is a parent or loved one you may be placing for the remainder of their life, so it is important to find the right fit for their needs and preferences.

I would not recommend using A Place for Mom. They might even try to block this review, but I want to share my experience with you. They sent me to a facility that charged Medicaid for simply asking questions. I made the mistake of giving them my Medicaid ID number, and now I regret it. I want to warn you about this facility and others like it.

The facility I am currently living in is called Swan Falls Assisted Living in Kuna, Idaho. I pay over $25,000 a year for a small room, and I only get around 2 minutes of personal access and three small tasteless meals per day. The employees here are not trustworthy. Some of them use drugs, and others are convicted felons. They can even pass controlled pain medications to residents and keep the medication for themselves. Employee drug testing is a joke, and I have been told by current employees that they are using illegal drugs.

I have concerns about leaving my medications in my room, especially the controlled medications. When I leave the staff/aids know what is in my room, and I worry that they might take my medication for their own use or sell it. I have even had a lock installed on my door, but the staff has additional keys. I was promised a lock box, but I have never received it.

The list of violations at this facility is numerous. I desperately need help now, and I do not want anyone else to end up in this situation. I have contacted the administrator, corporate office, owner, law enforcement, Medicaid, and numerous other people to help me in all the facilities owned and/or operated by Tanabel Health Services LLC. I need the services I am paying for, but I am not getting them. I have a broken call button, and I am physically disabled. I just need occasional assisted living, but the employees spend only 1 to 2 minutes in my room per day. That privilege costs me more than $25,000 per year. That means I pay $35 dollars for each 2-minute block per day of staff time in my room! This industry is so profitable, and companies are conspiring to make more money, inflating costs, and misrepresenting their products and services.

I hope my review is not blocked by anyone and placed all over the internet. I want Medicaid to receive a full refund, and I want the care I am paying for. I do not want a letter to vacate in 30 days because I have simply asked for occasional assisted living. I am a current resident, and you can contact me anytime. My name is Ken D, and I am in building 1 room 101. Please help me and others in real need. Thank you for reading my review.

My mother's situation was a difficult one. She was dropped off at my doorstep by my younger brother, who simply stated that something was wrong with her. My mother had wanted to live with my older sister, but after three months of living with her, my sister called up my younger brother and told him to come and get her. She did not want our mother to live with her anymore. This happened to my wife and me at least three times by my siblings of four.

We did not recognize my mother's symptoms of dementia because we had never experienced this illness before. We just figured she did not want to live with us due to the hustle and bustle of our four children. But this last time, we could tell within an hour of trying to help my mother get settled in and feel comfortable that her memory was not what it seemed to have been three months ago. It had only been about a month that we went up to my sister's house for my mom's 70th birthday, and she seemed okay then, but she did not live with us to see what was actually going on. She did not know who we were. We took her to the doctor right away, and she was diagnosed with dementia.

My wife and I both work jobs from 8 to 5, so we tried hiring an in-home daycare person who would let my mother sleep most of the day and refused to bathe her. So after baby-proofing our whole house, purchasing baby monitors and a security system, we realized we were not getting enough sleep due to the dementia my mother suffered from. This caused her to stay up most of the night. The medical community calls this "Night Walker's Syndrome," so one of us would have to try and stay up during the night to make sure she was safe because she would try and get into everything.

My wife made many desperate attempts trying to get A Place For Mom to return our calls. My wife even filled out their form online and sent it to them on their website. After leaving multiple messages begging for their help, there was never a return call to this day. I was horrified that they would not return our calls.

After five weeks and both my wife and myself experiencing dark rings under our eyes and our job performances being affected, we had to come up with something. When I mentioned to the doctor what was going on, the doctor patted me on the back and said, "Job well done. Most people only last two weeks with a Night Walker."

This was five years ago, and I can see A Place For Mom has gotten worse according to this website. There is help out there for you. My wife and I have done extensive research to try and find the best care we could find. We also had to find a care facility that would accept my mother's monthly Social Security check as full payment. We could not afford a savings account. Raising four children and putting them through college does not leave much for any kind of savings account, and my other siblings would not help.

The below information was a Godsend for us, especially when you have never gone through this before. This will not be easy for you, but the way society is, it takes two paychecks just to get by these days, and having to put your loved one in a care facility will be one of the hardest things you will ever have to do in your lifetime. This might make it easier, but it will not make it better. Just know that your mother or father with dementia, 99% of the time, does not know who you are or know what is even going on. At least that is what my wife and I experienced. People with dementia seem to remember the past. With my mother, it was like she was about 16 years old.

This is very important: I do recommend at least a weekly, bi-weekly, or at the least monthly visits just to make sure your loved one is being taken care of. Always visit on a different day and do not tell the care facility when you will be coming.

May God be with you.

Log into Medicare.gov and select Nursing Home Compare. Follow the instructions, which will eventually tell you to put in the zip code that you want to find a quality facility for your mother or father.

Shame on you, A Place For Mom, for not being there when we needed you!

I work for a senior retirement company that uses APFM, and I have mixed feelings about it. On one hand, it can be helpful for seniors and their families who are searching for a new home. However, it can also be overwhelming and frustrating to receive numerous calls and emails from different advisors.

One issue I have noticed is that some advisors don't seem to know the specifics of the communities they refer people to. This can be problematic because it's up to the person receiving the lead to make the calls and emails and introduce themselves to the potential resident. It's important for advisors to have a good understanding of the communities they are referring people to so that they can provide accurate information.

Another issue is that APFM gets a sizable chunk of the first month's rent for their referral fee, which is paid by the community, not the person looking for a home. While this may be beneficial for APFM, it can be frustrating for the person receiving the leads who has to do all the leg work.

I have worked with some advisors who are very helpful with follow-up when I am not receiving any feedback from my attempted tries at contact. However, some advisors are virtually no help whatsoever. When an advisor leaves APFM, the communities that received the initial leads are not notified that they are no longer there. This can be confusing for the person who initiated the call looking for a home. It's important for APFM to notify communities when an advisor leaves so that they can provide accurate information to potential residents.

APFM used to send Closed Lead notifications, but they have stopped doing this in an attempt to save money. This means that the person trying to get the lead to come in to visit will get a hold of them only to be told that they are no longer looking and don't appreciate the phone call. This can be awkward for all involved. It's important for APFM to continue sending Closed Lead notifications so that communities can provide better service to potential residents.

Another issue is that APFM likes to send out dummy "secret shopper" leads. This is an exercise designed for already overworked people working with valid leads to see if they are actually responding to their leads in a timely manner. This can be frustrating for those who don't need to be jerked around by a company that they don't work for. It's important for APFM to respect the time and effort of the communities they partner with.

Overall, APFM has some merit and can be helpful for seniors and their families who are searching for a new home. However, there are some issues that need to be addressed in order to provide better service to potential residents. APFM should focus on training their advisors to send people to the community that actually fits their needs and to provide accurate information about the communities they refer people to.

We are writing on behalf of our mom. If there were an option to have zero stars in a rating, we would quickly note just that as our mom's three and a half monthsin Brookdale's Clare Bridge were the most destructive months of her/our life.

When we took mom for an interview to determine if she would be best in the assisted living unit or in the dementia care unit in early January 2018, the assistant director of nursing in the dementia unit at Brookdale did not believe mom qualified for that level of care. We believed differently (knowing that mom outsmarted the assistant director of nursing when asked about incontinence and knowing that the interview caught mom in a very lucid manner), and between the interview and the "sales pitched" services for superb care and a bounty of activities/routine, we agreed in contract for mom to move into her lovely Clare Bridge unit.

It did not take long for us to see a physical and an emotional decline in our mom; initially and quickly in both her happiness and a loss of weight. Staff clearly were not knowledgeable in helping our mom transition to her new home. We also saw a decline in our mother's upkeep despite arranging for services, thinking grooming and dressing would perhaps make mom's days a little easier.

The services we paid for in grooming began as a verbal reminder- use toilet, take a shower. There was no documentation/data of this actually occurring. Yet, we were told this level of services was not effective, and soon the level of support and pay increased to a physical prompt. We were then told mom was resistant to these physically prompted services. That resistance, meant mom needed more than one person to help her groom. This led to further humiliation on our mom's part and it lead to an additional charge from the facility for both the services and the resistance to services. Again we saw that staff were not trained to "care for the senior living with cognitive challenges".

Nobody was present the first week of mom's stay in mid February 2018 to witness her first two falls of many in Clare Bridge.We were present for a subsequent fall at which time one nurse yelled - "Why is she falling?" Frequent falls occurred, often at the sleep hours when mom would head to the bathroom. The staff thought it best to remove or we should say hide her cane in the closet and have her use a rollator. We had serious doubts mom was taught how to transition to a rollator from a cane. Many falls occurred between March and May.

It took two falls on one Sunday in early June and a diagnosis at Yale Hospital of a UTI that was e. Coli driven for our family to wake up to the realization that mom was receiving awful care in Clare Bridge. At that point mom was delirious in mind and weak in body from the UTI that was likely in her system for a period of time. It wasn't a surprise to be told that the UTI was due to a lack of proper prevention. This UTI lead to her frequent falls, her dehydration and her confused delirious state.

Mom needed to go to rehab to build her own physical strength and a stronger mind set. This move into rehab turned out to be a "blessing in disguise" as Clare Bridge declared that they would not take mom back unless she were to return with a full 24 hour aide.

Clare Bridge destroyed mom in ways that we are not sure could be "rebuilt". Mom could no longer use the cane she entered Clare Bridge with just 3 and a half months before. She could not fully void, nor could she get to the bathroom independently to urinate. She had little engagement, stimulation and routine; the promises of these happening in Clare Bridge were not to be. Mom didn't know where her "home" was. She expressed a feeling that something was missing, but could not elaborate further.

We, her family, made a grave mistake believing the "sales pitch" and words from staff and management at Clare Bridge. Encouraging words were echoed at formal meetings we arranged with family, staff and management; with agenda and action plans executed. Pictures were sent by the assistant director of nursing in the dementia unit to paint a picture to family far different from the reality that mom was living. Our cameras held the pictures of feces and disarray in mom's room, closet, bedding, drawers, toilet, carpet, etc... Our cameras, our minds and our mom today speak the truth of the mistake we made moving mom into Clare Bridge.
P.S. Although mom lived in her unit for 3.5 months she had to pay for a full additional month, since return to the facility from rehab was put on hold, and one was not allowed pay for a partial month. We'd be remiss not to mention the initial $4,000 non refundable community fee, and that initial personal services added $846 to the $5,690 base rate by the end of her first month. By the end of her second month the resistance fee and physically prompted personal services increased her monthly pay by an additional $1,796. By mom's 3rd month she was paying $7,720. Money at Clare Bridge/Brookdale of Woodbridge did not equal care.

A Place for Mom is a website that claims to help elderly customers and their families find a suitable Assisted Living Home. However, my experience with them has been nothing short of a BIG SCAM. They do not provide any expertise and simply sell the information we willingly surrender to them for free to Assisted Living Homes.

In my opinion, it is better to do your own research and not rely on APFM. They claim to be experts, but they never visit the homes, so how can they know if it is a good fit for your beloved? It is so simple to search the internet, Google maps, make a few phone calls, and evaluate the homes with your senses.

APFM claims to be free of charge for their elderly customers and their families, but what you need to know is that every Assisted Living Home is paying them 120% of one month's charge. This translates directly into the resident's charge, so their poor quality service is not free!

Furthermore, APFM is forcing Assisted Living Homes to sign contracts that are against the law in the state of Arizona. Their contract specifically prohibits the Homes from discussing with the residents or their families the fee that APFM charges the Assisted Living Home. The law, R4-33-408, says that the facility has to disclose and obtain a signed statement indicating that a referral fee has been paid for all residents referred.

In conclusion, I would advise everyone to stay away from the APFM SCAM. Do your own research and do not rely on them. They are simply a website network that trades the information we willingly surrender to them.

I recently had an experience with A Place for Mom (aplaceformom.com) and I must say, I was not impressed. I gave the representative a brief overview of my family's needs and was initially skeptical of their ability to assist in finding "a place for Mom". Unfortunately, my skepticism proved to be accurate.

The representative sent me many more housing options than I had requested and then proceeded to call me daily, even late at night and on weekends. They even asked me pressing personal financial questions that I would never give to a stranger. The representative was pushy and argumentative, always having an answer for everything, which was my first red flag.

It soon became clear that the referral housing they sent us to pays APFM for their referral services. I realized that I would have been better off doing my own research. If you need help finding a place for your loved one, I suggest asking the internet general questions, asking your doctors, community organizations, government agencies, or any place but this one.

Just read the BBB reviews and that should tell you everything you need to know about A Place for Mom. Here are a few tips to keep in mind when searching for housing for your loved one:

A) Never EVER give out personal information about yourself or your family to any agency or housing until you have narrowed down your search. Then, be very guarded about what private information you DO give out. The internet is full of methods on how to protect personal information when doing a search for a parent or family member.

B) If you give out your personal number or email, just block them! Always insist on being on a DO NOT CONTACT LIST, IF BY CHANCE YOU ACCIDENTALLY GIVE OUT YOUR PHONE #.

C) There are a lot of methods to check out housing. Do an internet search, ensure you check scams, always check Better Business Bureau, YELP, as the first line of defense this info will assist initially.

D) By all means, check out the internet and search housing suggestions for lawsuits of housing that you are contemplating.

Be careful, be wise, this is your loved one that is going to live there. Good luck!

Today, it's Sunday, and I'm supposed to be taking a break from my duties as my mom's caretaker. However, ever since I signed up with A Place for Mom, my phone and email have been bombarded with spam and robo calls. It's frustrating to receive calls even on a Sunday! Just today, I received a call from an unknown number, ***179, and the caller claimed to be calling on behalf of Alice Ziroli, the representative who first contacted me. What's more, the caller even addressed me by my nickname, which I had only shared with Alice Ziroli. I called back, and a woman answered, claiming to be Alice Ziroli, but her voice didn't sound like the one I had spoken to before. I hung up on her.

I've been getting numerous calls from people claiming to be calling on behalf of Alice Ziroli, but the numbers never match the one I registered with A Place for Mom. The numbers range from 855 to 877 to 800 to 866, and the caller ID is always "Unavailable." One time, a woman claimed to be calling on behalf of Alice Ziroli and even put me on speakerphone without my consent. I regretted talking to her as I don't remember what I said after her many questions and love-bombing me with her sickening sweetness!

Now, I just hang up on them, even if the real Alice Ziroli wants to contact me. I don't answer or block emails from A Place for Mom. They are driving caretakers crazy with their constant scamming and exploitation. We need support, not harassment every 15 minutes! As an RN, I can tell you that they are not interested in your mom's well-being. They are only interested in making money from referrals and selling your personal information to other companies.

Please stay away from A Place for Mom and do your own research. I have my hands full with my mom, and I can't deal with their constant harassment.

I talked to a rep in Arizona and I told her that I needed to talk to my family in Arizona before anything happened with A Place for Mom. I told her that I didn't want to be contacted by anyone regarding their service, no emails or phone calls. But my conditions were totally disregarded. I received a lot of emails and phone calls from facilities that I would never even consider. These people were rude and relentless. I called the main rep and asked her why I was receiving emails and calls when I stated that I didn't want to be contacted by anyone until I spoke to my family. These people are like sharks circling a bleeding swimmer. I explained to her that my family had already made arrangements and that I didn't want to be contacted by anyone connected to A Place for Mom. All I wanted to do was check out what their service was. I never invited them to invade my life and privacy.

I continued to receive phone calls and emails and was clear to the Arizona rep that we had chosen a facility and to leave me alone. You might as well talk to a wall. I have never had interaction with a company that has absolutely no respect for a potential client. NEVER IN THIS LIFETIME! This Arizona rep contacted me again asking if we had found a facility. Really none of her business but I said yes. She asked me where, I told her it was really none of her business. She then told me that she would call the places she referred and she could find out that way. I also received emails from facilities asking me where we chose and I replied to them it was none of their business.

These people step way over the line which I told the AZ rep and they needed to back off. I don't care what information they are trying to get out of me and especially to have the nerve to contact facilities to worm information out of them. I NEVER engaged the Arizona group to do anything in regard to my Mother, never authorized them to invade my family's privacy. I would NEVER recommend A Place for Mom to anyone. They are rude, unprofessional, pushy, invasive and don't listen when they are told NO! It is a difficult enough situation to be dealing with in the first place and the people involved with A Place for Mom just compounded the stress and added undue aggravation by their relentless harassment. If I could give zero stars, I would. They are beyond the worse!

I live in California and my mother lives in Oregon. She's getting to the point where she's interested in moving to a senior living center. She thought she was requesting brochures from two retirement centers, but instead, she got a call from someone who identified themselves as being with an agency to help her sort out what her options are. She gave them her contact information and explained that she has increasing care needs that are causing her to want to sell her house in a year or two.

My mother doesn't recall ever giving permission to this woman who called, but ever since she talked to her by phone, my mother's phone doesn't stop ringing. She also gave out my phone number, so I receive 15 to 20 phone calls a day from places in Oregon. Most of the places who are calling my mother and me aren't even places that are appropriate for her. She does not have dementia, yet dementia places are calling her.

When my mother inquired how these places have her name and her personal healthcare information, she was told that she was working with A Place for Mom. Neither my mother nor I have ever heard of A Place for Mom. I helped my mother go through her browser history and she has a record of visiting a site called SeniorAdvisor.com. That must be how all this mess started.

My mother is now incredibly upset. Her phone doesn't stop ringing and she's infuriated that A Place for Mom told communities that she has a poor memory and that she can't walk. None of this is true. What right does a company have to give out my mother's information? How do we get this horrid company to stop calling us? And why do senior living places think it's okay to call my mother and invite her in for lunch and a tour? She's not moving for another year or two.

This entire experience has been upsetting to our entire family. My mother is now no longer answering her phone, and she's afraid to use her email. This company called SeniorAdvisor or APlaceForMom has created havoc for my mother. I'm irritated too because my phone rings while I'm at work and it's just salespeople from retirement and assisted living places telling me that they want me to visit.

How can a business like this exist? Is the government not doing something to protect our elderly? I called AARP and our government representatives, but they tell me that there's nothing much they can do. It's frustrating that companies like A Place for Mom can take advantage of our elderly loved ones and cause so much stress and anxiety. It's important for us to be vigilant and protect our loved ones from these types of situations.