AAA Northgate’s earns a 4.7-star rating from 15 reviews, showing that the majority of customers are exceptionally satisfied with their experience.
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Pat was prompt, professional and thorough
Pat was prompt, professional and thorough. He did my semi-annual maintenance check for air conditioning. Will see him again before winter for the furnace check up. So far, I have been very pleased with the service provided for the last 5 years.
Pat is like a trusted friend
Pat is like a trusted friend. He was involved in the installation of the new furnace years ago and we feel he is knowledgeable about every aspect of our heating and air conditioning. I would recommend this company especially for their service techs.
Excellent service! Very friendly and professional! I highly recommend them.
We were very pleased with Ethan's semi annual service call. Will ask for him for future calls. We have had zero complains with AAA in the 6 years we have been with them.
AAA is the best! Competitive pricing, great technicians. I would recommend them to everyone!
Pat from AAA just came out and fixed my air! He is so knowledgeable! Thank you Pat and I'm looking forward to getting a new unit from you! Thanks so much AAA for having this after hours service!
Great service
Great service. Had back to back appointments at 2 different properties. Bryan was prompt, courteous, knowledgeable. Serviced both ac units without issues. Although service great, hope not to have to see Bryan again until furnace check up in the fall! I would definitely recommend this company.
Great company. Great, respectful, knowledgeable technicians. Fast service. Fast repair. Will definitely call them again.
Fast, and good communication! Thanks for getting our Air going again in the Heat Wave! Would recommend for sure!
The best heating and air condition service in the Tri-County area. John our service person is the best, very professional and knowledgeable. I have used the service for over 25 years and have nothing but good to say about the company.
Prompt & efficient service. Technician was polite & considerate. Price of annual service is quite reasonable.
AAA Northgate, Inc is the best
AAA Northgate, Inc is the best. I have them come twice a year to check my heating and air condition and they do an outstanding job. They do not try to sell you something you do not need just to make money off you. Kevin is the service person I always have come as he is the best and very knowledgeable.
Technician always on time; very friendly. I've used them for over 40 years
Pat was in and out with a thorough check up on my A/C. I have had a maintenance agreement with these folks for several years on both my air conditioner and my furnace. Adolph A
Everyone from the office folks to the techs are exceptional. Always professional and pleasant. Highly recommend.
Excellent personal service from Kayla who scheduled appointment to Brian who provided the service. Brian is very knowledgeable respectful and patient.?
“ Kevin is a great service person and has always taken good care of Nina and I
“ Kevin is a great service person and has always taken good care of Nina and I. He is the best and we always request him and wait until he can take care of us. Try to post of the ComplaintsBoard.com site but it would not work (I have trouble posting on there site before and know many people who has had the same problem). "
The service tech was prompt and courteous
The service tech was prompt and courteous. He replaced the needed parts to keep my furnace running as well as checked it over to make sure it was still working a peak performance and there were no other safety issues. I plan on using this company again and recommend it to anyone who is looking for furnace services.
My technician was very thorough with his expertise and answered my questions and concerns
My technician was very thorough with his expertise and answered my questions and concerns. He was very professional and courteous. I strongly recommend this company and will use them again and recommend their services to those in need. Also it is my wish that the company pass this acknowledgement on to Tim for his great work
John just left and I can't say enough nice things about him
John just left and I can't say enough nice things about him. He was very kind and though. I felt he went over and above on the service he provided. I am a resent widow explained the maintenance I needed to do. Office is so nice when you call to talk to them. This company always comes when you have a problem. Great company call them you won't be sorry.
Professional service
Professional service. Came at time scheduled and called before arriving. Dressed professionally and wore Covid-19 protection. After performing standard maintenance explained an issue that could cause A/C malfunction due to deteriorating capacitor, and said I could wait or replace now, which I had him do. Thank you for your quick and courteous service Tim.
AAA Northgate removed a heat exchanger on my Carrier furnace and installed a new one that was covered by warranty
AAA Northgate removed a heat exchanger on my Carrier furnace and installed a new one that was covered by warranty. The work was performed by (2) men in a total of (2) hrs each. Total of (4) hours of labor. Invoice was for $850.00. That's $212.50 / hr. Ridiculous charges. Called them to question and complain of charges and was told that this was the flat fee they charge regardless of time to complete. I will never call or use them again.
AAA Northgate did a great job getting my air conditioner running again!
AAA Northgate did a great job getting my air conditioner running again! Very professional from the initial phone call to the time they left. I was texted when they left and a picture of the technician. Upon arriving he introduced himself and even out on booties without hesitation. He got right to work and within a matter of a half hour I had air again! Couldn't have been a more professional gentleman. Hats off to AAA, they are well trained!
This is the best Heating and Air Conditioning company!
This is the best Heating and Air Conditioning company! I use them twice a year to check my system and whenever I have a problem, which usually never happens, due to having it checked twice a year. They are Johnny on the spot to fix the problem. All of the employees from the office to the service technicians are very professional and friendly. You can tell they really care about you and making sure you are happy with their work. The best thing is the cost of their service.
AAA Northgate is wonderful
AAA Northgate is wonderful. Office staff are courteous and friendly. The techs are first rate. I have 6 HVAC systems and have come to trust AAA for all my needs. Have had Pat M. several times, he is very efficient and always solves any problem. I respect his and the other techs opinion because they have never steered me wrong. Rates are reasonable. They are also very reliable and show up every time when they say they will. You can't go wrong if you have an HVAC problem, they will solve it. This is a top run business who hires qualified techs.
I have been doing business with AAA Northgate for 19 years and I have no reason to change HVAC servicing from another company
I have been doing business with AAA Northgate for 19 years and I have no reason to change HVAC servicing from another company. In fact, with their no processes, I'd have to say they are even better now. The office personnel are courteous and do everything within their ability to satisfy their customers. The field technicians are always on time, polite, and good listeners to what the customer has to report. The field team is always very knowledgable about the requirements of heating and air conditioning and how the machinery is supposed to perform acceptably. The technicians are always aware of entering a home with shoe covers to protect carpeting and are always in clean uniforms. AAA Northgate will continue to get my business.
Great support!
Great support! Had our A/C go out and even with shortage of AC units due to Covid 19. The owner contacted his rep and was able to get a commitment to get one in two weeks then contacted a client who had a planned replacement that coming week and they agreed they could wait another week, so we got gave the one from a his inventory ordered for them since our system was down and it was 90 degrees. Gave them a five star for going above and beyond the cause along with being very professional and on time for both visits (inspection/quote) and replacement which they did on Saturday morning and were done in 3 hours. long with their quote being equal low like one other who couldnt get a unit for over a week... Great job to Chris, Nick and Ryan!
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AAA Northgate earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
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About AAA Northgate
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AAA Northgate Contacts
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AAA Northgate phone numbers+1 (309) 686-1786+1 (309) 686-1786Click up if you have successfully reached AAA Northgate by calling +1 (309) 686-1786 phone number 0 0 users reported that they have successfully reached AAA Northgate by calling +1 (309) 686-1786 phone number Click down if you have unsuccessfully reached AAA Northgate by calling +1 (309) 686-1786 phone number 0 0 users reported that they have UNsuccessfully reached AAA Northgate by calling +1 (309) 686-1786 phone number
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AAA Northgate address719 Sabrina Dr., East Peoria, Illinois, 61611, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 09, 2024
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Pat, the technician arrived when he said he would. He diagnosed the problem quickly, fixed it and made sure it was running correctly. I'm very satisfied with the fast service I received especially on a hot weekend.
Outstanding service from Tom & Nick. Explained everything & cleaned everything up. Very professional.
AAA Northgate did a great job getting my air conditioner running again! Very professional from the initial phone call to the time they left. I was texted when they left and a picture of the technician. Upon arriving he introduced himself and even out on booties without hesitation. He got right to work and within a matter of a half hour I had air again! Couldn't have been a more professional gentleman. Hats off to AAA, they are well trained!
John just left and I can't say enough nice things about him. He was very kind and though. I felt he went over and above on the service he provided. I am a resent widow explained the maintenance I needed to do. Office is so nice when you call to talk to them. This company always comes when you have a problem. Great company call them you won't be sorry.