Menu
For Business Write a review File a complaint
AbeBooks.co.uk Customer Service Phone, Email, Contacts

AbeBooks.co.uk
Reviews and Complaints

www.abebooks.co.uk

Learn how the rating is calculated

3.0 10 Reviews
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

AbeBooks.co.uk Reviews 10

ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

AbeBooks.co.uk Score Big Savings on Quality Used Books at AbeBooks.co.uk - A Must-Visit for Book Lovers!

abebooks.co.uk is the bomb! It's way cheaper than Amazon and you can get some really decent quality used books for a fraction of the price. Plus, a lot of them come with free postage, which is a major bonus. And the delivery periods are pretty good too, so you don't have to wait forever to get your hands on your new reads. I'm actually about to place another order right now - this will be my third one this week! I just can't get enough of this site. If you're a book lover like me, you need to check out abebooks.co.uk ASAP. Trust me, you won't regret it.

Read full review of AbeBooks.co.uk
Hide full review
ComplaintsBoard
V
Verified customer This review was posted by a verified customer. Learn more

AbeBooks.co.uk AbeBooks.co.uk: The Reliable Solution for Hard-to-Find Books!

AbeBooks.co.uk is the real deal, folks! They helped me get my hands on a book that I couldn't find anywhere else. I'm based in the UK, and this book was only available in New Zealand. But Abe Books came through for me and found it! I was so happy when I finally got my hands on it. And the best part? No problems at all! Abe Books is a reliable and helpful company that really knows how to get the job done. I would definitely recommend them to anyone looking for a hard-to-find book. Thanks, Abe Books!

Read full review of AbeBooks.co.uk
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

AbeBooks.co.uk AbeBooks.co.uk Review: My Go-To Place for Rare Books and More!

I've been using AbeBooks.co.uk for years now and I gotta say, I love this company. They're my go-to place for books and I've never been disappointed. I did have a couple of hiccups with their American base, where they sent me the wrong books, but I've never had any problems with the English one.

What I love most about AbeBooks.co.uk is that they have books that I can't find anywhere else. I mean, where else am I gonna find books that the shops have deemed out of date? It's like they have a secret stash of books that nobody else knows about.

I'm not getting paid to write this or anything, I just wanted to share my good experience with AbeBooks.co.uk. They've never let me down and I'll continue to use them for all my book needs.

Read full review of AbeBooks.co.uk
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

AbeBooks.co.uk Unreliable Sellers and Poor Customer Service: My Frustrating Experience with AbeBooks.co.uk

I recently had an experience with AbeBooks.co.uk that left me feeling frustrated and disappointed. I had purchased a few books and paid for both the books and shipping, but to my dismay, almost every seller cancelled my order and tried to add extra money for shipping, even though I had already paid for it.

It's possible that these sellers were simply trying to scam me, or perhaps the website has some sellers who discriminate against certain buyers. I tried to reach out to AbeBooks to complain about the situation, but unfortunately, I never received a reply.

Overall, I would caution others against using this site. It's not worth the hassle and frustration of dealing with unreliable sellers and poor customer service.

Read full review of AbeBooks.co.uk
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

AbeBooks.co.uk Discover Rare Books with Abebooks.co.uk: A Reliable and Helpful Resource for Out-of-Print Books

Abebooks.co.uk is the absolute best place to find those hard-to-find books that you've been searching for. The site is chock-full of books that are no longer in print, and they're all available for purchase from independent booksellers located all over the world. I've been able to find all kinds of books that I couldn't find anywhere else, and I've been absolutely thrilled with my purchases.

The booksellers on Abebooks.co.uk are all incredibly helpful, and I've always received my books quickly and in the exact condition that was described in the listings. It's so nice to be able to trust that the books you're buying are going to be exactly what you're looking for, and that they'll arrive in a timely manner.

One thing to keep in mind when ordering from Abebooks.co.uk is that you're ordering from an individual seller, so it's important to check their rating and reviews before placing your order. However, I've never had any problems with any of my orders over the years, and I've always been completely satisfied with my purchases.

Overall, I would highly recommend Abebooks.co.uk to anyone who is looking for out-of-print books. It's the perfect place to find those books that you've been searching for, and the booksellers are all incredibly helpful and reliable. So if you're in the market for some hard-to-find books, be sure to check out Abebooks.co.uk!

Read full review of AbeBooks.co.uk
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

AbeBooks.co.uk Mixed Experience with Abebooks.co.uk: Be Careful When Ordering!

I've been using Abebooks.co.uk for a while now and I've got to say, it's been a mixed bag. Most of the books I've ordered have been just fine, but there have been a few that have been a bit of a letdown. One book I received had a hole in the back cover and six pages were completely blank. I tried to find the seller on the site, but they seem to have disappeared. Maybe they changed their name or something, who knows?

More recently, I ordered a book that was described as 'new' but when it arrived, the dust jacket was all tatty and there were black marks all over it, as well as on the inside cover and the outer edge of the closed pages. Not exactly what I was expecting, to be honest.

I can't help but wonder if the absence of a seller review function on the site is part of the problem. Maybe it encourages sellers with poor standards to keep on doing what they're doing, knowing that they won't be held accountable. It's a shame, really, because there are some really good sellers on the site who are let down by the poor behaviour of others.

Overall, I'd say that Abebooks.co.uk is worth using, but you do need to be a bit careful. Make sure you read the descriptions carefully and don't be afraid to ask the seller questions if you're not sure about something. And if you do have a problem, don't hesitate to contact customer service. They're usually pretty helpful and will do what they can to sort things out for you.

Read full review of AbeBooks.co.uk
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

AbeBooks.co.uk AbeBooks.co.uk Review: A Solid Choice for Book Buyers, Despite Some Flaws

Yo, so I gotta say, I've been using AbeBooks.co.uk for a while now and it's been pretty solid. Sure, there's some negative reviews out there, but honestly, those are usually just people complaining about a specific bookseller. Like, come on, don't blame the whole website for one bad experience with one seller.

Most of the time, my orders have been super professional and quick. And when things do go wrong, AbeBooks has been pretty good about enforcing refunds as long as you can give them tracking info for the return. The only downside is that sometimes the descriptions aren't totally accurate when you're dealing with those big warehouse-sellers instead of a cozy little second-hand bookshop.

I do gotta dock 'em one star though for being part of a global monopoly. Like, c'mon guys, give some other sites a chance too. If you're looking for an alternative, maybe check out Biblio first. But overall, I'd say AbeBooks is a pretty solid choice for all your book-buying needs.

Read full review of AbeBooks.co.uk
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

AbeBooks.co.uk AbeBooks.co.uk Review: Dishonest Descriptions and Terrible Customer Service - Stay Away!

I gotta say, I wouldn't recommend AbeBooks.co.uk to anyone out there. If you're looking for a book, you might wanna try your luck somewhere else. This company just can't be trusted!

First of all, their descriptions are just plain dishonest. I mean, come on! "Excellent" should mean a book that's in great condition, not some old ex-library copy with a cover that's falling apart and a spine that's all damaged. And don't even get me started on "very good" - that should never mean pages that are ripped and a book that's been worn down to the bone. If a book is an ex-library copy, they should just say so in the description, so that we as buyers can make an informed decision.

And if that wasn't bad enough, their customer service is just plain terrible. They hardly ever reply promptly, and sometimes they don't even reply at all! And when they do, they just don't seem to understand the problem that's been described to them. It's like they're not even trying!

And don't even get me started on their promised refunds. They say they'll give you your money back, but sometimes they just don't follow through until you complain even more. And when they do finally give you your refund, they can't even get it right! I mean, seriously, how hard can it be? I'm still waiting for a response on that one.

And if you're thinking about buying from World of Books or Greener Books, you might wanna think again. They're not much better than AbeBooks.co.uk, trust me.

So unless you wanna waste your time and money and get yourself into a real mess, I'd say stay away from this company. There are plenty of other good booksellers out there, but AbeBooks.co.uk is just a big rip-off!

Read full review of AbeBooks.co.uk
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

AbeBooks.co.uk Disappointing Experience with AbeBooks UK: Book Arrived Damaged and Seller Lied About Replacement Policy

AbeBooks UK is a company that I have been a fan of since 2016. However, my recent experience with them has left me feeling disappointed. I received a new and expensive book that had a long, thick gluey streak down the front cover. To make matters worse, part of the envelope was adhering to it too. I have never seen anything like it before. The gluey flap of the cardboard envelope had been tucked inside, adhering to the book, instead of being glued to the outside of the envelope. I was not happy with this and asked for a replacement. The seller gave me a refund instead. I was not looking for a refund, I wanted quality and service.

To make matters worse, the seller lied to me about their replacement policy. I received two different versions from two different staff members. I expected AbeBooks UK to take action and ask the seller how they could send one of their customers a book in that state. The book was wrecked at the point of dispatch. However, AbeBooks UK supported the bookseller instead of me. They offered me a discount and an apology, but I did not want either. I believe that regardless of any replacement policy, the damage was so severe that I should have received a replacement.

AbeBooks UK exposed me to this bad seller, and I feel like they threw me under the bus for the seller. I can no longer trust them to vet their sellers and will have to do it myself. It is disappointing to see a good company heading downwards. I urge anyone considering using AbeBooks UK to look at the images of my book and be appalled.

Read full review of AbeBooks.co.uk
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

AbeBooks.co.uk ABEBooks UK Buyback Programme Review: Poor Customer Service and Payment Issues

I sent my books to ABEBooks UK buyback programme and followed their instructions to the letter. After a few days, I received an email confirming that my books had been received and checked in. So far, so good. The email also stated that I would receive the original quoted price for all my books and that payment would be issued via my PayPal account within 1-2 business days. However, when this did not happen, I contacted their online customer service. Unfortunately, the UK site does not have a customer service telephone number, so I was unable to speak with anyone directly.

After waiting more than 48 hours for a response, I was contacted by one of their customer service representatives. However, the response time was longer than the promised 48 hours. The CSR gave me an incomplete update and informed me that payment is typically issued in 2-5 business days, not 1-2. He also questioned where I had heard it was 1-2. I was a little taken aback by this, but I sent a copy of the original email I had received from ABEbuyback UK. Although I was glad someone had contacted me, I still had not received any word about the status of my payment. By day 6, we were beyond the corrected time frame of 2-5 business days, and I was becoming increasingly frustrated.

Now, on day 11, I still have not received payment. When I checked my account online, it incorrectly stated that payment had been issued. When I tried to find out more information, the CSR informed me that my payment had been issued to the wrong email address, and that I had given them the wrong email address. This puzzled me, as I had received their original email to the correct address. Despite my attempts to sort this out, I have not received any response from ABE Books. It seems that they have decided not to resolve this issue, and their customer service representatives do not appear to care about their customers.

I am greatly disappointed and would not recommend doing business with ABE Books. I have now asked them to return my books, but I am not sure if I will hear back from them. As someone who was made redundant over four years ago, every bit of money matters to me now. Although ?29.13 may not seem like a lot to them, it is important to me. I will do whatever I can to get my money or my books back, but I am not sure what recourse I have.

Read full review of AbeBooks.co.uk
Hide full review

AbeBooks.co.uk Complaints 0

Looks like AbeBooks.co.uk has no complaints yet, which is great!

However, if you have something to share with the others, you can write a complaint

Leave a complaint
Subscribe to receive notifications of all new customer feedback

If you represent AbeBooks.co.uk, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Is AbeBooks.co.uk Legit?

AbeBooks.co.uk earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: AbeBooks.co.uk stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights AbeBooks.co.uk's reputation as a trustworthy leader in their field. Customers can rely on AbeBooks.co.uk's services, assured they're dealing with a highly reputable and fully legitimate company.

AbeBooks.co.uk has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Abebooks.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Abebooks.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Abebooks.co.uk you are considering visiting, which is associated with AbeBooks.co.uk, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

AbeBooks.co.uk website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Abebooks.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

About AbeBooks.co.uk

Screenshot AbeBooks.co.uk
AbeBooks.co.uk is a leading online marketplace for books, offering a vast selection of new, used, rare, and out-of-print books from around the world. With over 140 million books available, AbeBooks.co.uk is a go-to destination for book lovers, collectors, and scholars alike.

The website is easy to navigate, with a simple search bar that allows users to search for books by title, author, keyword, or ISBN. The search results are displayed in a clear and concise manner, with relevant information such as the book's condition, edition, and price clearly listed.

One of the standout features of AbeBooks.co.uk is its vast selection of rare and collectible books. The website offers a wide range of first editions, signed copies, and limited editions, as well as books with unique bindings, illustrations, and other special features. These rare and collectible books are often difficult to find elsewhere, making AbeBooks.co.uk a valuable resource for collectors and enthusiasts.

In addition to its extensive selection of books, AbeBooks.co.uk also offers a range of other products and services. The website features a selection of art prints, vintage magazines, and other collectibles, as well as a range of textbooks and academic materials. AbeBooks.co.uk also offers a range of shipping options, with fast and reliable delivery to customers around the world.

Overall, AbeBooks.co.uk is a comprehensive and user-friendly online marketplace for books and other collectibles. With its vast selection, competitive prices, and reliable service, it is a must-visit destination for anyone looking to buy or sell books online.
Ratings on other review websites
Trustpilot
Trustpilot
2.0
846 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. AbeBooks.co.uk Contacts

  2. AbeBooks.co.uk phone numbers
    +1 (211) 711-7069
    +1 (211) 711-7069
    Click up if you have successfully reached AbeBooks.co.uk by calling +1 (211) 711-7069 phone number 0 0 users reported that they have successfully reached AbeBooks.co.uk by calling +1 (211) 711-7069 phone number Click down if you have unsuccessfully reached AbeBooks.co.uk by calling +1 (211) 711-7069 phone number 0 0 users reported that they have UNsuccessfully reached AbeBooks.co.uk by calling +1 (211) 711-7069 phone number
  3. AbeBooks.co.uk emails
  4. AbeBooks.co.uk social media
  5. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
AbeBooks.co.uk Category
AbeBooks.co.uk is ranked 26 among 175 companies in the Books and Magazines category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.