Absolute Pets’s earns a 1.0-star rating from 6 reviews, showing that the majority of pet owners are dissatisfied with purchases.
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Wrong size was sent
The ad sold me to buy this bed for my aging German Shorthair Pointer. When the bed arrived, from China, the packaging was damaged and like the other posts, it was difficult to open the gray shrink wrapped garbage bag from the bed. Once I was able to open the package, and not damage the bed, it was clearly the wrong size. I paid and ordered the XXL and the one that came is Medium. I immediately contacted the company. The company has an Oregon address AND no phone number. You can only communicate with them through email BECAUSE they are in CHINA. I have sent pictures and they keep coming back to me “unable to view because the pictures are not clear”. I just sent another batch of pictures to them this morning, August 12, 2022, and asked for a partial refund. I am asking for a partial because I will donate this bed to my sister who has a “small” dog. As of this morning, crickets.
NOT A HAPPY CUSTOMER and I will tell everyone who will listen to me and reads this post. SAVE YOUR MONEY. HORRIBLE COMPANY TO DEAL WITH.
Desired outcome: Asking for a partial refund.
*SCAM* - Do Not Do Business With Absolutely Pets
I ordered super important Senilife for my aging dog who has dementia. The product was supposed to arrive within a few days. After two plus weeks and discussing with Amazon, they finally reached out to the company. Apparently, Absolutely Pets took my money and never shipped the item. After Amazon officially took next steps and reached out over email to the company, a week later the company finally responded with emails going back and forth when the issue was pretty simple; however, it was not to them. They again asked for my address to ship the product and it took another week for it to arrive.
Just abhorrent and disgusting behavior from the company; especially, when dealing with such a critical issue of preserving my dog's life. The company does not care at all. I will be filing further complaints after the ones already done.
I DON'T WANT TO SEE THIS HAPPEN TO ANOTHER PET OWNER. IT BREAKS MY HEART! DO NOT DO BUSINESS WITH THE COMPANY.
soothing bed
STAY AWAY from buying from this company! First of all, the product took forever to arrive, because it shipped from CHINA! No wonder! I believe this company is an absolute scam. They do not have an address or a phone number on their website, that should've been my first red flag. But seeing that there were so many great reviews on Instagram & their website, I took a chance & ordered the soothing bed for my dog. Boy, was I wrong! The material is cheap & flimsy, it looks nothing like what was shown on their website.
The only way you can contact customer service for a refund is via email/online. They tried to offer me a replacement or a discount on future purchase, even though I specifically asked for return of the product for a full refund. I had to submit request for a return again, which wasted another day of waiting for the customer service to respond. when they finally did, I was told in order to get a refund I must return the product to the shipped from address (in CHINA) & pay for the return shipping on my own. This company is absolutely ridiculous! I truly believe they're banking on majority of the people not wanting to go through the trouble & cost to ship returns back to China, therefore they don't ever have to deal with refunds. The shipping cost to return the product to China is more than what the cost of the product. Again, I warn anyone who's considering buying from Absolute Pet to STAY AWAY!
Is Absolute Pets Legit?
Absolute Pets earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Absolute Pets. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Absolutepets.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Absolutepets.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Absolutepets.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Absolute Pets has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- A user on Complaintsboards.com notes that they were interested in purchasing a product from Absolute Pets, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
- Absolute Pets protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
xxl dog bed
Do not buy from these people. The beds are way over priced and you pretty much just get a furry piece of cloth, there is really no filler in them. I bought the XXL and am so disappointed. I asked for a refund and got back a reply that I have to pay for the shipping, even though the product is not what they describe, and that is has to be in the same packaging it came in, that is impossible! They ship the product in a way that you have to totally demolish the package just to get the bed out.
I had the same experience as the poster above. I paid $80 for a bed that doesn't have padding on the bottom, just stuffing that moves around leaving spots with just a layer of fabric against the floor. And if you want to return it, you have to pay 100% return shipping to China. Avoid this company!
problemas con mi cuenta
hello, I would like to reactivate my account is [protected]@hotmail.com, este email esta bloqueado hace anos, no puedo tener aceso a el pero en HI5 en pets, me iba muy bien, gustaria que me enviaren algun link para [protected]@hotmail.com, para reactivar mi cuenta [protected]@hotmail.com, porfavor, llevo ocho anos jugando, es un pasatienpo divertido para mi, esto me ha pasado hace mas de una semana, thanks
reactivar mi cuenta en ruisousa39@hotmail.com
Sick?
Beware
This is the worse company I have ever ordered from. I put in an order on internet on Dec. 3rd, 2010. They hit my bank and received my money. It was stated 2-3 day delivery. I have yet to receive my product. Dec.9th. I have spoken to Ashley, John, and Tyler numerous times. They have yet to get back to me. They stated they send me emails, which I have never...
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Overview of Absolute Pets complaint handling
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Absolute Pets Contacts
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Absolute Pets phone numbers+27 215 100 897+27 215 100 897Click up if you have successfully reached Absolute Pets by calling +27 215 100 897 phone number 0 0 users reported that they have successfully reached Absolute Pets by calling +27 215 100 897 phone number Click down if you have unsuccessfully reached Absolute Pets by calling +27 215 100 897 phone number 0 0 users reported that they have UNsuccessfully reached Absolute Pets by calling +27 215 100 897 phone number
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Absolute Pets emailsinfo@absolutepets.com100%Confidence score: 100%Supportgrayston@absolutepets.com94%Confidence score: 94%edenmeadows@absolutepets.com93%Confidence score: 93%hilton@absolutepets.com92%Confidence score: 92%benmore@absolutepets.com89%Confidence score: 89%kenridge@absolutepets.com88%Confidence score: 88%canterbury@absolutepets.com86%Confidence score: 86%online@absolutepets.com84%Confidence score: 84%
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Absolute Pets address13 Dorsetshire Street, Paarden Eiland, Cape Town, 84721, South Africa
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Absolute Pets social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Absolute Pets contacts
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