Acaipure review: Charge not authorized by me 1528

I saw this on Ophra Winfrey show and thought it might be worth a try, I ordered the free trail for the cost of shipping $4.95, my credit card was charged $44.85, the next month my credit card was charged $39.95 and $44.90. I received the free trail inital order only. This has got to stop. I am on hold right now with the company (hold time is 86 minutes and 39 seconds). This is terrible and a scam. I will contact my credit card company as soon as possible. what else can I do to stop this from happening to others and any further charges to me.

i also ordered the "trial" version for $1.95 then next month i'm charged $39.95 & YOU CANNOT reach these people by phone start calling 6am mtn time & you still get msg that waittime is 60+ minites. Don't bother emailing they don't answer--I rec'd another shipment & was charged prior to receiving item--can't get ahold of them. on 12/2 they have a new website if you can't wait the 85+ minutes--www.getorderhelp.com--i tried it & we'll see but i still cannot get a return authorization # to send this back--I wonder if oprah knows about this fraud

I did not authorize charges to my credit card for further merchandise purchases. I returned the merchandise that was sent to me. I want to cancel shipment of all other products. This was a trial offer only. To continue to charge my credit card is a scam. I will notify the credit card company not to accept any other charges.

The same thing happened to me with this company. However, your bank is shameless for telling you that you need to pay a fee. I hope you did not.
If you used your checking account, it will be difficult to close it but that's what you should do CLOSE YOUR ACCOUNT. (I know that this is easier said than done especially if you write a lot of checks but see if you can limit your activities; you can also call people that have outstanding check on that account and rewrite new ones from the new account (the bank should give you temporary checks normally about 10 in the book).
If you use a debit card it is much easier. Cancel the card, you will have to wait about 5 - 7 business days for one though. I think this is worth it rather than not knowing and being hit up by charges from this company. Good luck

I know I declined the aaditional products, but they will tell you that you did. This company is a scam. I agree strongly withthe other complaints I have read in this complaint page.

every bit of this is true i too just had to cancel my visa. this is a huge scam people need to know. i was charged for 2 products that together were almost 100 dollars. u can not get to customer serv. i have waited up to 1 hour and 50 min. only to get a recording that the cust serv. rep is not avail.! just call me {Pist Off}

same here its a total scam!

SCAM! This company is a SCAM! not only do they charge $44.85 but they keep charging your account every month! And its impossible to get through to the company to speak to someone! I'm going to report them! For those who have been scammed like many of us, do not waste your time by trying to call them, call your bank immediately and have your card stopped! trust me its better than waiting the ridiculous 100 min.

This company is a complete scam. I would like to get a hold of Oprah Winfrey to tell her what an awrful company this is . I only wanted a trial ssample and they keep sending me product which I told them a long time ago I didn't want. How do I return this stuff? Now I havfe alot ofr charges on my crewdit card which I don't want and will complain to them and refuse to pay the bill.

Piece of ###.

I never received my product, it's been 2 weeks, can't get anyone on the phone. seems to me you don't have any problem taking eveyones money & they get nothing in return.

I tried to cancel before and i was told I would have to get one more order then it would be canceled. I just got my credit card and there is a charge for 44.85. for Nov. 14th. I don't want this product. so please cancel.

I feel that I have been billed before I have received any merchandise and cannot get through to the company. I am concerned that this is fraud and also wonder why Ophra has this information on her web site. That is how I found the information orignally.

I too have the same story. I was under the impression that I would only be billed for the trial ad. When my credit card statement arrived to my amazement I was billed $44.85. I have contacted my credit card co. and they are looking into this matter. In fact I am sending them a copy of all of these complaints on this site. You cannot reach anyone by phone.

I did not receive any products, and was charged $44.85 on my Amex card. Please cancel order.

Ok - so I ordered this stuff last night thinking I was only having to pay $1.00 plus $4.95 shipping. I then see after I hit order that my account will be charged $45.85. What the heck! I'm thinking it's an authorization amount from my debit account or something but supposedly I "opted in" for some stupid gum & some other crap! That stupid screen did not say anything like that! Anyway, I have sent them a nasty email to cancel everything or I'll contact an attorney. I hate to cancel my debit card. What to do!

I have recieved no merchandise, do not remember ordering any. I do not have an order number from you, but have been charged to my credit card twice. once for $54.85 second time $39.95 please cancel what ever order you think you have and credit my credit card in the amount of $94.80.

my bank has been notified to not except any future charges from your company.

I ordered a 14 day free sample of Acai at no cost. I did not receive the product and they have charged my Amex $44.85. I WISH TO CANCEL THIS ORDER, AND HOPE NO ONE FALLS FOR THIS SCAM. ALSO, I TRIED TO CONTACT THEM 4 TIMES AND WAS TOLD IT WOULD BE A 89 MINUTE WAIT. HOW IS THIS POSSIBLE?

Has anyone have any luck cancelling there membership?

I was also billed for $39.95 and it was supposed to be a shipping fee only of $1.95. How do I get my money back?

I too was going to try the sample before making a purchase. Unless you REALLY are looking closely at the ad, they have taken the liberty to check the 2 boxes that say "YES" where the little coupon looking things are. So, if you don't see it and uncheck the "yes" box and check "NO" they charge you the full price on both items! That seems like it should be illegal!
I too called the company and had a similar conversation with a rep. He told me I would have to wait until I got the package and then keep the free sample and send back what I didnt want and then they would credit my account.

I made my order on 11/10 and still have not recieved it! I have been trying to get ahold of anyone from that company wither by phone of e-mail with no luck.They tell you the wait time on the phone is 75 minutes, if you dont want to wait go to www.gethelp.com. THEY aren't even on that site!
I also ordered the colotox so I am out $90.70 and I am still bloated and need a good cleaning out! Thanks a lot Acaipure!

I placed an order for a free trial of Acaipure and Colotox. All I was suppose to pay for was S&H which was $5.00 each. I had $44.85 and $45.85 taken out of my bank account for this diet product.

I phoned the company and was told I must not have seen the ad to the right of the screen which states you want the bonus product. They mark the "yes" box for you, so if you don't see the tiny little ad, they get you for more money!

The rep told me when I recieved the prodect to keep the sample and send back the things I disn't want and they would credit my account.
I ordered this on 11/10/08 and still have not recieved anything from them and they have NOT credited by account either. I can't get them on the phone or via e-mail. They say the phone wait is 75 min. or you can go to wwwgetorderhelp.com. I did both...no one answered the phone and thwy are not even on THAT web site!

This has got to be illegal! help!

I was told that my credit card did take. So I thought that was it. But they ran threw again without my permission. I did not I had this until the cret card people got hold of me

I think OPRAH should be aware of This PRODUCT and what they are doing. She stands behind it, but doesn't really know what's going on with the company. I was also charged 44.95 for a 14 day free trial of 5.95 which they also charges me in the same day. Calling my bank today. and report any activity regarding this companyto make sure nothing is taken out within the next few months.

this company continues to charge me even tho I have stopped the order.
never have received the merchandise.
The phone #[protected] just puts you on hold and never answers. I have held on for an hour and nothing.

Everyone needs to pay closer attention to checkout. You guys need to read all the details before you complete your transactions. I would have been charged the same amount as most of you, but I caught the extra products checked during checkout. Acaipure is one of the top five acai berry products out there. If you want to detox your colon, this product maybe what you need. And a loss of a few pounds won't hurt either. Be more careful when purchasing items and lookout for those extra checked items.

Wow! Right here at Christmas time. A big "Thank You" to everyone that took the time to post here. This company charged my account$44.85 when i was under the impression it was just the sh/hand fee of $4.95. i went back to the web site for a closer look and learned the light gray boxes for this gum and 2oz of hoodia water is automaticly check and you must uncheck them if you don't want them. Ok, i thought foul me once sham on you foul me twice sham on me... i called and cancelled any future orders with them by leaving a message. Today my account has been charge $88.97 for the colon cleanser that i order the same time i order this product. However, i never agreed to an $88.97 order. Two weeks ago i got the free trail offer for just under $5 for S/H and now this. Thanks to you all i knew exactly what to do...and that was to cancell my Debit Card.

Again, this is exactly what they did to me except I was not
able to ever get ahold of them. This does not look good. I guess the best thing I can do is call my bank and also the bbb
which I'm sure others have. Good luck

I ordered a trial free bottle and they sent it plus other items i didn't order and it was only suppose to be 4.95 for trial and they charged my credit card 41.85 and did it twice after i canceled it and never received any think else trying to reach them is a joke

I too have been scammed by Acaipure. Thought that I was getting a free sample and was also charged the 40.00 fee. Then I was charged again. What's up with that. I tried to call their customer service and was told that there would be a 69 minute wait and I should go to the getorderhelp web site for faster service. I went there but was told I needed an order number which I don't have. What a mess. A big mess. Any suggestion as to what I should do?

I too have had unauthorized charges applied to my credit card. I also received unauthorized products along with the Acaipure diet product. Products I did not ask for. I was also charged an additional $39 for a "subscription" in which I received nothing (not that I wanted anything in the first place). I have contacted my credit card company to reverse the charges. Getting in touch with Acaipure is impossible. They deliberately have poor customer service so that the user will become frustrated with the 1 hour+ hold on the phone. Emails to the company have gone unaswered. I have requested an address to send back the product. But still no response.

I would suggest to anyone that has had charges applied to the card to either (minimally) request that your credit card company flag charges from Acaipure and dispute any existing charges. Better yet, change your card number by requesting a new card. Make certain that Acaipure is still flagged on the new card. My concern is that they have a lot of credit card numbers. What might they do with this information?

wish to return package. please send label.

I have been emailing for a refund for 2 months now with none posted to my credit card but yet they continue to post charges for products I have not received after the first request to return their product for a refund of the $44.+ charged to my accounnt.

I have had the same problem with them, I ended up with a charge of $44.85 on my card I called them and told them I was sending every thing back, they told me I would get a credit back on my account, to be on the safe side I called my credit card company and they took the charge off, a week later they put another charge on my account for $39.95. I guess Im going to have to close my account to, SOMTHING NEEDS TO BE DONE ABOUT THESE CLOWNS

I also ordered. Supposedly for a Free" trial for 14 days, with only $4.95 shipping charged upfront. Instead, on 11/18/2008, my credit card was charged $44.85, no product received. Seven attempts to contact them to CANCEL and refund the $44.85. ALL emails have been ignored. NO REPLY FROM ACAIPURE.

I have just read the post about Central Coast Nutraceuticals ripping people off. Too late for me as I am a victim of this ring. As it has been said I signed up for the $4.95 shipping fee for the free trial of this product that has been promoted by Oprah and other celebs. Unfortunately I did see the $44.85 price as I hit the send button, confused I immediately went to my online account and saw $44.85 being subtracted from my account.

I received a confirmation e-mail and I sent a message back knowing it was probably useless but I tried. I called my bank and I was told sorry it was approved. So yes this is a total scam and for the first time I have become a victim. So I hope the media will take this info and warn people before they make a lot of money of unsuspecting people.

same thing happen to me i only pay for the shipping they took out all total of 44.63 i spoke to some one they said they would my refund in amount of 38.89 only on a card.

I can't begin to tell you how aggrevated I am with this company, not only did they play their scam on me they sent my information to several other companies. Primetime and welbelt to name just two. I was so afraid that I wouldn't be believed but my credit card company could not have been nicer. I was put in touch with their fraud dept. and hopefully the rest is history. I will NEVER< EVER allow this to happen to me again.23

Scam! Agreed to pay shipping only of $1. 95 and 2 wks. Later, my account has been charged 39. 95. With no permission! I have researched and read the complaints. This same thing happens to anyone who takes their "free" sample. All the people complaining sy they can't find any help to stop it because the company puts you on hold for 80 - 110 minutes. I don't want to have to close my account just because of this fraudulent company. Someone needs to stop this!

MY wife ordered a trial sample of a nutritional supplement from this company. She was told the charge would be $4.95. She charged it on our debit card. Not only did we not receive the product but our debit card was charges $44.85. I called their toll-free number and was on hold for over 190 minutes and no one ever came on the line. THIS COMPANY IS A RIPOFF. This must be stopped!

I too was taken by the $4.95 shipping and handling offer. When I call the customer service number I get a recording stating that the wait time is anywhere from 68 minutes to 77 minutes, they suggest you use the online method of customer service. But when you try to use that method you need an order #, which I was never given. These charges continue to come out of my accout at $39.95 per month. I was told by my bank that I must close my account and open a new one in order to get this crime stopped.