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Accredo Health Group review: Accredo pharmacy

AzDiamond of US

Nov 07, 2024 9:47 pm EST

Verified customer

Featured review

I have been on Verzinio cancer medication since June 2024. First there automated calling system would call my number and hubby number 2-3 times a day, when you answered you were told your call would be answered in xx minutes, normally a 20 minute hold. Then they started auto shipping. Where my oncologist lowered my dose, it was a battle to get them to send the corrected dose, because auto ship had sent 2weeks then 2 weeks in 2 days. Finally got off of the auto dial and auto refill, but seemed to have plenty of meds. A month ago, we lost our primary insurance with prescription to only have Medicare with NO prescription. I call Accredo and gave them the info. No problem I was told, since Medicare was now primary, I fit their assistance program and to call back 2 weeks before I needed meds. 2 weeks ago, I called to get my cancer meds shipped. They still had Regency as primary. That got corrected, Justin escalated my situation and should have meds shipped in 48 hours. Called 2 days later, could NOT reach the 1st person, got the run around, finally got help again, was told to contact Lilly. Lilly passed me back to Accredo to have it escalated. Finally a guy got his supervisor to help, escalate. Called again today, got nothing but rudeness by the first 3 people including a supervisor, saying I was raising my voice, when all I wanted was to speak to the same guy from Tuesday. Somehow, after 43 minutes he called me back. The escalation him and his supervisor sent out, was replied by email saying Regence is no longer primary, acct needs changed to Medicare.(which is what he supposedly did on Tuesday). Now I am out of meds and still no cancer meds in sight. Blamed the automated system, was overriding my acct..which is my problem why? When you call, you can not speak to the same person twice, Notes from prior call are not logged into your acct, I honestly wonder how much they billed Regence? Seems like a scam, feels like a scam, meanwhile people like me have NO CANCER MEDS!

Desired outcome: I would like an apology and be reimbursed for the amount of hours I have wasted, as a cancer patient, trying to get my acct corrected When the first phone call a month ago should have handled everything!!!

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Accredo Health Group Contacts

Accredo Health Group phone numbers

+1 (877) 222-7336
+1 (877) 222-7336

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Patient Services

+1 (844) 516-3319
+1 (844) 516-3319

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Prescriber Services

+1 (800) 803-2523
+1 (800) 803-2523

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Refills & Orders

+1 (866) 943-9044
+1 (866) 943-9044

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Billing & Payments

+1 (866) 725-2546
+1 (866) 725-2546

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Digital Support Team

+1 (866) 625-7421
+1 (866) 625-7421

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Alpha-1 Antitrypsin Deficiency

+1 (866) 712-5200
+1 (866) 712-5200

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Bleeding Disorders

+1 (866) 820-4844
+1 (866) 820-4844

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Hereditary Angioedema / Immune Deficiency

+1 (877) 732-3431
+1 (877) 732-3431

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Oncology

+1 (866) 344-4874
+1 (866) 344-4874

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Pulmonary Arterial Hypertension

+1 (877) 329-4605
+1 (877) 329-4605

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Accredo Health Group emails

mapsupport@accredo.com

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accredorxhelp@accredo.com

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eprescribing@accredo.com

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Accredo Health Group address

1640 Century Center Parkway, Memphis, Tennessee, 38134, United States

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Nov 18, 2024