Accurate Air
Reviews and Complaints

I've dealt with some really bad companies in the past and never complained about their service, but the owner of Accurate A/C & Heating has taken "Bad" to another level. We're in the process of filing criminal charges against Dean, the owner of the company. I was referred to them from a friend and called him to see when he'd be available to come by and look at why my system was leaking in the attic. He said he'd stop by and take a look around 1pm. I let him know I wouldn't be able to get there at that time but that my mother in law would let him in to take a look. He stated that he'd take a look and before he did anything he'd give me a call with an estimate. The next call I got from Dean was to tell me that he put 6 pounds of Freon in the unit outside at $250/pound for a total of $1500. I was blown away. I questioned him as to why he'd done that without permission when he told me he'd call before he did anything. He apologized and said that he'd reduce the price to $100/pound (his cost) and only charge me $600. I called my mother in law to see what took place and she told me he never even went into the attic and just looked up there with a flashlight from the bedroom below. She said he was only at the house for a total of fifteen minutes.

After several sessions of negotiating I foolishly I agreed to give him a check for $300 now and the balance when and if he finished the rest of the work. He assured me he wouldn't deposit the check but was only going to hold it as security. We then went back and forth a few times with him constantly resetting appointments and several times just not showing up at all. During this time, he actually did deposit the check and luckily it was from a business account where my book keeper only moves funds into when needed. I was called by our bank and told of the transaction. I immediately placed a stop payment on it, so he couldn't redeposit it. He called me screaming that I bounced a check to him and I then screamed back that he promised to finish the work before he deposited it, which was never done. He went back to the house and tried to get my mother in law to give him money and when she refused he went into the backyard and cut the ground wire which shorted out my entire system. He then opened the valve to the Freon and emptied the Freon from my system. When I called him going bananas he said that if I met him with the $600 he'd get my system up and running again. I decided to move and called another AC guy who came over, confirmed the devious actions, added five more pounds of Freon, went into the attic, changed the fuse that burnt out when Dean cut the wire, and fixed the leak all for $265.

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Accurate Airconditioning is one of the worst companies I have ever dealt with (we had to use them because of a Home Warranty). The first time they came out, they told us our unit was frozen and they couldn't do anything. The second time (several days later) they came out and said they couldn't do any work again because of overgrown bushes (although they mentioned none of this the first time). I couldn't get in touch with anyone for DAYS and DAYS and after leaving numerous voicemails. Finally I got in touch with someone and made another appointment and they came out an annouced that our coil was old and needed to be replaced. Then, after getting an appointment (again days later) to replace the coil, I called the day of the appointment to confirm and they stated that they wouldn't be coming after all because their supplier had failed to give them a part. Absolutely ridiculous. It was finally fixed several days later.