eFlow
Reviews and Complaints

Vehicle reg. (NI)...GGZ5061 Nuala (Redmond) Sheil
EFLOW a/c 1111239301
25/11 & 26/11 EUROS 2.90 x2 paid correctly.
Further amount has been taken by yourselves...please see image of my sterling bank account statement.
28 Nov 2023 2.99% CD 4014 26NOV23 DEB 0.07 46.23
28 Nov 2023 2.99% CD 4014 26NOV23 DEB 0.09 46.30
28 Nov 2023 2.99% CD 4014 26NOV23 DEB 0.07 46.39
28 Nov 2023 EFLOW.IE EUR 2.90 VISAXR 1.14625 CD 4014 26NOV23 DEB 2.53 46.46
28 Nov 2023 EFLOW.IE EUR 3.50 VISAXR 1.14754 CD 4014 26NOV23 DEB 3.05 48.99
28 Nov 2023 EFLOW.IE EUR 2.90 VISAXR 1.14625 CD 4014 26NOV23 DEB 2.53 52.04
I have already reported this once to you...I am querying the Euro 3.50 and 09p bank charge.
Why has this been taken?
Will you refund or hold on account?
Please respond,
Thank-you,
Nuala Redmond Sheil

On Saturday 25th we made one journey from Belfast to Naas in vehicle reg (NI) GGZ5061 and one return journey on Sunday 26th. Each day we logged into eflow and paid the toll.

However we have been charged three payments not two...and a different amount. Will you keep it on account as a credit or refund in part?

No big deal either way...not really a complaint as such! Kind regards. Mrs. Sheil

This is copied and pasted from my bank statement

28 Nov 2023 2.99% CD 4014 26NOV23 DEB 0.07 46.23

28 Nov 2023 2.99% CD 4014 26NOV23 DEB 0.09 46.30

28 Nov 2023 2.99% CD 4014 26NOV23 DEB 0.07 46.39

28 Nov 2023 EFLOW.IE EUR 2.90 VISAXR 1.14625 CD 4014 26NOV23 DEB 2.53 46.46

28 Nov 2023 EFLOW.IE EUR 3.50 VISAXR 1.14754 CD 4014 26NOV23 DEB 3.05 48.99

28 Nov 2023 EFLOW.IE EUR 2.90 VISAXR 1.14625 CD 4014 26NOV23 DEB 2.53 52.04

Case Number 23051 [protected]

Vehicle Motorhome P66LEA

I received a penalty notice for my motorhome (not a goods vehicle as stated in the penalty notice). I had an online chat on 26 March and it was confirmed that I had 2 credits for P66LEA. I made one M50 journey on 22 April and one on 23 April so both these journeys were covered by my credits. Also the amount of the penalty of UTN of £41.85 seems extortionate. I only received this notice today so please resolve the problem as quickly as possible as it is causing me great anxiety. Thank you.

Albert Coulter

The complaint I have is your customer service not to helpful and they say I owe money from 2020 and 2021. I have always pay my tolls, yes I have been late but I have always paid. So I don’t get we’re tere getting tere high fees from. I just don’t get it. U can check my history too c I have always paid. Tere late penalty fees are redickilis and so high. I don’t mind paying the tolls but I wouldn’t give any late fees because it’s a scam the toll bridge shouldn’t even be tere now because we pay enough in car tax tank you

I, in my vehicle, passed once only through the Dublin M50 non-attended Toll Plaza on 16/06/2023 at 13:09.

My Vehicle reg. is DF68XVV.

I paid within the alloted time at:- 16/06/2023 - 21:23

The payment referrence is:- VO19711626 Payment ID [protected]

The ammount paid was 3E20 as required.

I have a digital copy of the customer receipt.

As a UK citizen I have enjoyed some very happy times in Ireland but the letter I have received this morning has soured the memory of this visit.

A bunch of clowns calling themselves Euro Parking Collection have sent me a document they call a "Standard Toll Request". Whilst you may employ them as agents to collect unrecovered tolls from overseas drivers, I suggest you and they get your facts right. I will not be paying any further monies having payed the set toll in the required time.

You and your agents are poorly representing the good people of Ireland,

My husband and I (both pensioners and blue badge owners),used the M50 tunnel in Dublin on 15th April and May 6th for a holiday in S.Ireland. We paid the toll fee by contactless payment on both occasions and have screenshots. A few weeks after our return we received a penalty notice from e-Flow and a fine even though we had paid.We tried repeatedly online to explain to eFlow that we had paid the toll but links on their website didn't work and we couldn't get any sense when chatting online with eFlow. We made an expensive and lengthy phonecall to Ireland which also got us nowhere and, increasingly fed up and intimated by the threat of further fines as mentioned in the letter, we paid the fee again along with a fine which should not have been demanded. One of the people my husband spoke to eFlow was quite sarcastic and siad we would probably get another fine for our return journey...and today we have. We have repeatedly explained that their website doesn't allow input of information and oesnt work properly and werecut off when we tried to phone. My husband spent 14 hours in total on this matter and wrote to EFlow a few weeks back requesting a refund and payment for his time and phonecall but has had no reply. We are at our wits end and are aware that others have had the same issues. We are sick of this and it has spoilt what had been a lovely holiday and any chance of us returning to Ireland. [protected]@aol.com

Its not the first time it happend 2 3 times now that They just Send me home the second reminder of penalty points, They sent me 2 days ago a second reminder for 320 euros And They never sent the first reminder, i tried to Tell them And They were rude And hang up on me i called again And They told me that i will still have to pay 150€, they are scamming people, and today they sent my mother in law to pay 50 euros and still they haven’t sent her the first reminder, EFLOW Do your job correct and fair stop stealing stop scamming people, our money don’t grow up in a tree we work for that 20 euros!

Hello,

I received a post yesterday 07/06/2023 stating " Final Opportunity To Avoid Court Proceedings " Immediately I called your office to inform you that I have never breached or violate Toll fee. The lady I spoke with listed 19th/08/2022, 20/08/2022, 26/09/2022 and 26/01/2023 as the Toll dates according her. I immediately attach my evidence of payment through my bank statement and some of the receipts from one of the fuel stations to [protected]@pierse.ie Earlier today, I call to ask if they received my email. The lady told me that she can not find the payment on the evidences I sent. I tried explaining to her that, the dates may not correspond because, I am a residential care worker, most times I do sleep over at client house, until when I leave before I pay the Toll at fuel stations. But she insisted that, she will put it on hold for seven days afterwhich she will proceed to court. I have never defaulted or indulge myself in any crime that would warrant me to go to court. Please which way forward?

Regards,

Adeyinka.

Account (March) was (and always has been) paid by credit card. Card was compromised - (nothing to do with Eflow - so bank changed the card (new number). Before I receivied the new card - Eflow attempted to take payment which failed.

I entered the new card and they said they could not "try again" for 7 days. During this time - I got a text purporting to be from Eflow telling me my account had been suspended and with a link to update the payment. The link took me first to enter credit card details - (which I did) - and then it asked me for bank details as well (at which point I became suspicious - and didn't enter them). I then contacted Eflow to be told the SMS message was fraudulent - so had to cancel the new card I had got and get another one. In the meantime Eflow suspended my account and locked me out of it - so preventing me from updating my payment details - and then no explanation of how the first bill was for €25.86 and now has gone to €49.00 - and the tag hasn't been working for the last month. The agent I spoke was unable to explain it as well.

All in all - an absolute disaster of a company to deal with - and still not resolved.

Hi There,

[edited], I called yesterday to make a payment on my account and the guy I spoke to said the payment system was acting up after the inital attempt, he advised that the payment didnt decline but it just wasnt bringing him to the next page.

We attempted another 3 times before I used another card which worked fine, I then proceeded to check my account to notice that 382.92 was taken from eflow on top of the 95.73 that I paid with another card so in total over 478 euro was taken from me for a bill that should have been 95.73, I immediately called back as I had my car payment due the following day along with my rent and needed to get food and this left me with 1 euro in my account, the representative advised it was pending and this would be back in my account within the following few hours, which as im sure you assumed as I am following up did NOT happen.

I called my bank this morning to check this and they confirmed there was NO pending transactions on my account so any payments had been processed and nothing would be debited back to my account for these payments, my car insurance has now charged me 20 euro for a missed payment, my car finance has charged me 13 euro and I am also now in arrears on my rent and have no money for food due to this mess up.

I called back today after being assured yesterday a manager would call me back today which never happened and the agent I spoke to today confirmed there was issues with your payment system 'payzone' or something, a manager would not come on the phone to me to try help resolve this issue and any agent I spoke with couldnt help either and said' its showing pending its all I can tell you' after me confirming with my bank this is not the case.

I am in total and utter shock at the complete lack of professionalism and how this could happen to begin with and the level of customer service to try help resolve the issue was little to none, I am raising this as a formal complaint before legally progressing further, I need this looked into asap as I stated above I have been charged in total 33 euro for missed payments which im holding eflow reliable for and I expect the be rebated for these aong with the 382.92 you whitdrew from my account.

For reference, please find screenshot of my account below confirming the money HAS been debited from account and you left me with 1.72, I expect this matter looked into urgently and the appropiate outcome for such a mess up to happen.

I travel monthly to Dublin and rent a car to travel to the office. I need to use the M50 but follow the process and pay my tolls online. Recently I have started to receive penalties for non-payment of tolls from the rental company dating back to August and more recently for September. In each case I receive a penalty for non-payment and a substantial admin fee from the car hire company. In each case it is up to me to contest the charge by sending my receipts to E-flow or EPC, if the car is registered in the UK. When I have paid my tolls in each case I don't understand why I suddenly receive penalties 5 months later?

Car hire companies have a standard process of paying the fine and passing it on to prevent the cost increasing. I am continually in a situation whereby I am guilty until proven innocent. I have now contested 4 charges and I have tried to present the overview to the consultant in each case but it is ignored. I have also asked to contact a supervisor or customer care dept to have the situation as a whole looked at but this is rejected. There is clearly an issue with your system linking paid tolls when it comes to rental vehicles that needs looking at, as does your customer care system.

Bring sent an unpaid roll notice and outstanding fee of 89.17 when I did pay my M50 Toll in Dublin online and my bank statement shows evidence of this on 2.8.22.

Case number 23051 [protected].

Please contact me immediately customer service team to resolve this matter as I have a bank statement and have attached images below to show payment was made. Thanks.

Good morning

on 15/07/2022 (journey ref number F1950168177) i made a journey northbound on the M50, returning 17/07/2022. (journey ref number F1950211127)

this fee was paid in full on 18/07/2022. one month later i received a penalty notice. i immediately went on to see what was owed. it showed zero. i contacted customer services who checked and confirmed it was a mistake and it was clear it was paid in full. I was told to ignore the penalty notice. I again received another even bigger penalty notice on 08/11/2022. I immediately we on to see if this could be paid ( then appeal later) again its shows nothing to pay. I have photos to state this however they will not load onto your complaints system. Im undergoing treatment at present and this is causing me unbelievable pain and distress. I would like this resolved as quickly as possible. i have also contacted Transport Infrastructure Ireland to look into this issue. they have instructed me to contact your complaints via emain in order to attempt again to resolve this issue before further action. i would be very grateful if you can sort this issue out immediately where i can get back to concentrating on my treatment as this is effecting my mental health immensely.

I look forward to hearing from you soon

Joseph McQuillan email - [protected]@hotmail.com, contact number [protected]

The Eflow website is specifically designed to not show you the penalties you have to pay. This is designed to lead you to believe that you have no penalties to pay. When it shows your outstanding balance as €0.00, your assumption will be that you have no outstanding balance. This is not correct.

Eflow customer support claims that penalties due cannot be shown on the website "due to GDPR" which is a complete cop-out and is very incorrect. You cannot violate GDPR to show someone their own data, in fact you're doing the opposite by making their data harder to access.

Point here is. Don't bother with the website as it will not help you, just call up and wait on their busy support line to pay a fine if you get a letter.

I have received 2 x 'unpaid toll notices' for x5 journeys all Northbound in June and July 2022. My bank statements indicates that they were all paid by Visa 'POSdateJuneorJulyNORTHLINK M1'.

I travel up and down from Co Down to Tipperary regularly; both Northbound and Southbound. Why would I not pay the Northbound journeys? This would indicate there is something wrong with your recording system Northbound.

I have paid the total amount of £216.09 which is inclusive of penalties.

Dr Dean Harron

My number plate rgz2366 was sent fines for a number of months which I paid until I received one for over £300 pounds I new right away this was not the case so I contacted them I was told I would have to pay the fine put on hold then a different employee said the same thing that I had used the toll road over 40 times and had not paid but then he looked again and found out they had made a mistake and they owed me over 300 pounds due to fines that did not exist. I contacted them this morning and got Ella who who was very pleasant asked her about rgz2366 and was told there was nothing owed on this vehicle I only use this road to get to work, this toll road employees a lot of people to look after the toll charges which is their full time jobs and yet were sending me fines for months causing unnecessary worry. I would like my money back and add the fines as you have tried to charge me the amount owed will keep going up until it is paid back in the same fashion as you do to your customers.

I received an unpaid toll notice from EFlow case number 23051 - [protected] for journeys that took place on 08/03/22 and 10/03/22 for car registration C2DJC

This penalty came through to me and I paid it (£88.58)

The penalty referred to no payment having been received. I have attached a copy of my wife's credit card statement which confirms that a payment of £5.33 (6.40 EUR) was made on 09.03.21.

The penalty also referred to, "A Standard toll request" being previously issued. I can confirm that I did not receive this request.

I therefore ask that the penalty of £88.58 be refunded

Hi there, I received a letter dated August 1st today threatening legal action regarding a toll journey from June 1st this year.

My registration is: 141 D 13475

I was away for a number of weeks for work and on my return received a letter with penalties relating to this journey.

I made payment of €6.40 on June 22nd.

A new penalty letter arrived on July 12th for a new amount of €48.70 - I have not idea what this amount is relating to so I paid the journey and penalty amount again of €6.40. (Shane at Eflow tells me the payment was never allocated to my account as there was nothing to allocate it against.. so letters proceeded to be sent with further penalties.)

this new letter is very threatening and after speaking to Shane in your resolution team I do not feel any better with regard to how I can appeal this amount or any further penalties.

I paid both journeys and original penalties and the account should be in order for my 2 journeys.

Can you help please.

thank you, Clare Bailey

I have been issued with a Standard Toll Request by Euro Parking collection PLC on your behalf

I have evidence that the payments claimed by them were paid as far as I am aware in the time period after the dates of travel

However on trying to access their computer system it is not responding and I am currently being timed out.

Case Refernce 23050-[protected]

Vehicle Eg No BF16WSJ

Peter A C Buckley

I've received a bill from eflow saying I did 1 journey and did not pay. I've just contacted eflow and was talking to a man called Keith. I provided proof of payment from 2 journeys however I was told there was an outstanding journey for February. When I disputed the issue I was quite rudely put on hold and kept there for over ten minutes. Previously I had the same issue were I done 2 trip's and was sent a penalty for 1. I contacted them and the issue was resolved. I've received no bills for the February date sine then. I was told as gesture that they would wave the penalty however I have refused to pay the toll as I resolved this issue months ago as it was through no fault of my own.