Ace Industrial Supply
Reviews and Complaints

Talked with a sales guy the other day. Told him I'd like the free tools but not interested in 125 Sawzall blades only wanted 25. When I told him not interested in the deal, he said I'd change my mind when I received it. Shipped a 1330 dollar bill for Sawzall blades [censored] I don't need. And didn't want. No follow up an multiple requests to return. Bill total doesn't match total on bill if you add the prices they quote to final I assume it a 200 shipping charge but that is about the difference in hard prices and the bill total.

We were sent multiple types of blades "to try" from Ace Industrial. We called Ace Industrial on 3 separate occasions to obtain an RMA #, which they require, to send back all the blades due to the fact they aren't anything we could use. We were told we would get a return call from our sales rep which we never did. Now we are getting multiple calls every day saying we owe them for the blades and we are now not able to return them, even though they have never been opened. DO NOT try anything and or buy anything from this company, they are TERRIBLE to deal with!

I've sat in meeting where management talk about spoofing and how to teach the "green peas" new employees how to spoof.
The business model is to make the public and authorities think they run a wholesale business but the underlining business is 80% mark up on products that you can but at retail outlets affordably.
They have raped the Indian Reservations by over charging them during the pandemic on simple PPE items. Masks are 12.00 bucks each. Come on.
They do this because they OT their salemans 30% commission. A real boiler room business!

We have a business in Saskatchewan Canada. We are receiving up to five harassing phone calls a day and I mean every day from Ace Tools. Three years ago my son took a phone call from them and fell for their drill bit scam. He paid a lot of money for them along with a big freight bill. The bits are garbage. We will live with that, but we would like them to stop calling us. It appears that the more we refuse their products, the more they harass us. We've told them to take us off of their call list many times but to no avail. They are very rude and when we try to talk to them they just hang up on us. There are different ones that call, but a common one goes by the name Randy. They know we don't want to buy from them, but they won't stop calling us. There must be several employees hired to do this phoning because we can hear other callers in the background.

Does this company think we're all idiots up here in Canada! Once again we have started receiving unsolicited phone calls from this company claiming we have done business with them in the past. Today when "Nick" called - he claimed he was located in Winnipeg which is in Manitoba. I searched the number and he is TW telecom VoIP in Spring Hill, TN which is associated with Ace Tool.

Do not be fooled by these phone calls. As soon as you start to question them they hang up on you. But they will call back - sooner rather than later.

They call and will not identify themselves or their company I have asked over 20 times that they stop calling I am being treated extremely disrespectfully. This company really should not be in business. they have no respect for the people they contact and they do not provide any help with the matter at hand

I was contacted
By ace industrial supply, by phone, and ended up ordering milwaukee brand
Saw blades. The blades i received were not milwaukee, but "bahco" brand.

Immediately after
We received the invoice. . . I was shocked! I had been quoted $5. 80 per pack,
Which is comparable to local pricing, but was charged an astonishing $17 per
Blade! My secretary called ace to inform them of the billing error. She was
Told that they had me recorded agreeing to that price. She requested that they
Email or play the recording, to which they refused. I told them they were not
Even what we ordered and that we were sending them back. I was told they would
Be refused and we would still owe the bill. I told them that i will not pay for
A product that i did not order.

We are now
Dealing with their "legal department" if you can call it that. It's
More like a joke. We speak with "frank johnson", if that is really
His name, [protected]. Every time he yells and threatens us with jail time.
Claiming that it is mail fraud and that now, all of the sudden it is check
Fraud, claiming they have me recorded authorizing a check by phone payment and
That it was returned. He refuses to play any such recording for me. I contacted
My bank and they verified that no charge from ace or even a charge for the
Amount has ever been sent to our account.

He claims he is
An attorney, but refuses to provide his bar number. You can barely understand
His slurred speech, which makes me thing he is under the influence of some
Substance. He is a liar as well as the salesmen at ace.

On 4 / 18 / 2014 he
Spoke with my secretary and told her he would have me in jail within 48 hours
Or he would pay the bill, to which she replied "it's a deal!" guess
What? 5 / 02 / 2014 and here i am, typing this from my desk. He called today and
She informed him of the recorded conversation where he states he will pay the
Bill. He called her a liar and claimed he has never spoken to her before. She
Is the only person working in this office besides myself so that cannot possibly
Be true.

They know the
Only way they will get paid is to endlessly call and harass customers, tying up
Multi line phones. Well. . . Not this guy!

Original
Report:

I was contacted
by Ace Industrial Supply, by phone, and ended up ordering Milwaukee BRAND
saw blades. The blades I received were NOT Milwaukee, but "Bahco" brand.

Immediately after
we received the invoice... I was shocked! I had been quoted $5.80 per pack,
which is comparable to local pricing, but was charged an astonishing $17 per
BLADE! My secretary called Ace to inform them of the billing error. She was
told that they had me recorded agreeing to that price. She requested that they
email or play the recording, to which they refused. I told them they were not
even what we ordered and that we were sending them back. I was told they would
be refused and we would still owe the bill. I told them that I will not pay for
a product that I did not order.

We are now
dealing with their "Legal Department" if you can call it that. It's
more like a joke. We speak with "Frank Johnson", if that is really
his name, [protected]. Every time he yells and threatens us with jail time.
Claiming that it is mail fraud and that NOW, all of the sudden it is check
fraud, claiming they have me recorded authorizing a check by phone payment and
that it was returned. He refuses to play any such recording for me. I contacted
my bank and they verified that no charge from Ace or even a charge for the
amount has ever been sent to our account.

He claims he is
an attorney, but refuses to provide his bar number. You can barely understand
his slurred speech, which makes me thing he is under the influence of some
substance. He is a liar as well as the salesmen at Ace.

On 4/18/2014 he
spoke with my secretary and told her he would have me in jail within 48 hours
or he would pay the bill, to which she replied "It's a deal!" Guess
what? 5/02/2014 and here I am, typing this from my desk. He called today and
she informed him of the recorded conversation where he states he will pay the
bill. He called her a liar and claimed he has never spoken to her before. She
is the only person working in this office besides myself so that cannot
possibly be true.

They know the
only way they will get paid is to endlessly call and harass customers, tying
up multi line phones. Well... not this guy!

You know? There
ought to be a class action law suit against this company, based solely on the
number of complaints.

Continually phone and tie up our Mechanics at peak busy times and in frustration after multiple calls they agree to see the product.Auto tools that are of poor poor quality are delivered.Prices are extremely over inflated.Try to send back and get the run around and then get harrassing calls.End up paying to get rid of them and ask to be taken off their list and within 3-6 months they start all over again telling employees that the shop had purchased from them before. Try to send stuff back and they refuse to accept it so it comes back again.SCAM+++

This company has been told many times to remove me from their calling list, even after being rude with this
group of salespeople the calls keep coming, even sometimes the day after they have been told. Every one of them say they are the manager and it never gets remove, instead i think they quickly pass it to next S.O.B.
so they can piss us off even more . How does this make them think i would ever purchase anything from them.
I am going to start recording every conversation when they call of corse after stoping them talking long enough
to inform them of the recorder then begin with asking them who they are and then stoping them once more to inform them i want to be REMOVED from their calling list once again . How many times before i can take legal action ?

I too have been getting phone calls from Ace Industrial Supply after asking them many times to be taken off their list. I made the mistake of ordering from them, probaly 10 years ago. I didn't like the products and tried to return them. I finally agreed to take the product at a considerable discount. I kept taking their calls and telling them that I was not interested in their products. I finally ask to be removed from their list (about three years ago) and I'm still getting calls. I've even tried being rude to them to no avail. The call keep coming.

I keep receiving phone calls from this business even after asking them several times not to call me back. It seems to be a game for there telemarketers to call me back immeadiatley after hanging up the phone for the sole purpose of interupting and harasing me, and then they had a different salesman call ten minutes later! This all started about two years ago. After I ordered a few things from them, they started calling on a regular basis. Finally I told a salesman that I can not afford to do business with you because of the phone calls. I asked him to remove me from there list, he then blew up and started swearing at me. I hung up on him. He called back immeadiatley and was sreaming on the other end of the phone! After a while the calls stopped. Several months went by and now they are calling again!

After cancelling an order of tools we didn't need, we continued to recieve calls 10-12 times daily trying to 'resell' to use. Thank God we didn't give them our CC#. I had to call letting them know I was filing complaints w/ the Better Business Bureau, CA Attorney General and posting complaints online before the calls stopped (at least for today). DO NOT BUY FROM ACE INDUSTRIAL SUPPY FROM BURBANK, CA.

I ordered some tools from a supply company and received a bill from Ace Tools which I never ordered from. They are billing for another companies merchandise and I have turned all the info to the California Attorney General and they are investigating this. It is against the law in California to bill for services not rendered.