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Acenet, Inc.
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5.0 1 Complaint
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Acenet, Inc. Complaints 1

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J
10:16 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Acenet, Inc. Terrible service

I have had a website with this company since 2005. When I started service with them, I was offered 5GB storage and 75GB bandwidth. Since then my bandwidth was upgraded to 100GB for free by them. I noticed about a years and a half ago, that my storage was changed to unlimited. I assumed this was another upgrade so they could stay competitive and keep customers. When it was time to renew, I called and verified that I would receive the same service I was currently receiving. I was told I would.

On Nov 26, 2008, I noticed that sending an email resulted in an error about an overage on my disk quota. I logged into my account and checked. The disk quota fell back to 5GB. I put in trouble ticket and removed some files that were not critical so I would be able to get email working again. I was told that the plan I signed up for was for 5GB. I was contacted via email/support ticket from billing. I was told that my plan was 5GB of disk space and 100GB of bandwidth. Then, I was offered to upgrade to an enterprise account. I explained that when I renewed, I asked if I would continue to receive the same service and was told yes. I was then told “The unlimited space was not a 'free' upgrade, but a server glitch that needed to be corrected, " and “Server quotas will commonly get incorrectly set as a result of server side complications."

I then inquired when I called and asked about the service I would receive did no one check. I was told “If a client calls in and asks if their plan will continue to renew with the same services - I'm sure the rep would agree…" The response from Acenet was “In fact, had you asked 'Will I continue to get unlimited disk space'".

I had asked for a pro-rated refund of services not rendered since their terms clearly state that I am pre-paying for service. I was told because I was out of the 30 refund time (that expired in 2005) I would not get a refund.

I was lied to. I would highly advise anyone not to use this company.

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not happy acenet
US
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May 27, 2013 3:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Over the pass 6 weeks i have rung 29 times and email 4 for my transferr key for my domain name.

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Overview of Acenet, Inc. complaint handling

Acenet, Inc. reviews first appeared on Complaints Board on Jan 6, 2009. The latest review Terrible service was posted on Jan 6, 2009. The latest complaint Terrible service was resolved on Jan 06, 2009. Acenet, Inc. has an average consumer rating of 5 stars from 1 reviews. Acenet, Inc. has resolved 1 complaints.
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  1. Acenet, Inc. Contacts

  2. Acenet, Inc. phone numbers
    +1 (248) 327-4331
    +1 (248) 327-4331
    Click up if you have successfully reached Acenet, Inc. by calling +1 (248) 327-4331 phone number 0 0 users reported that they have successfully reached Acenet, Inc. by calling +1 (248) 327-4331 phone number Click down if you have unsuccessfully reached Acenet, Inc. by calling +1 (248) 327-4331 phone number 0 0 users reported that they have UNsuccessfully reached Acenet, Inc. by calling +1 (248) 327-4331 phone number
  3. Acenet, Inc. address
    24275 Northwestern Highway Ste 102, Southfield, Michigan, 48075, United States
  4. Acenet, Inc. social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
  6. View all Acenet, Inc. contacts
Acenet, Inc. Category
Acenet, Inc. is ranked 87 among 158 companies in the Hosting and Web Design category

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