ACRE Replacement Windows
Reviews and Complaints

This company breached their contract by trying to install windows that were not approved by my HOA. They had it in writing that they were not approved and yet they tried to install them anyway. when I found out they told me they would rush order new windows and after several months they did not deliver a product within an almost year timeframe. I had to take them to court in which I won the case back in December of 2021 and they have still yet to pay me back the deposit and court fees.

This email I sent to them on Oct 19, 2018 recaps the issues: I have tried unsuccessfully since the installation of the 3 doors and 1 screen door on 9-24-18 to get you to come back to do repairs to the scratches on kitchen door, repairs to squeeky kitchen screen door that has no traction, frame on kitchen door that came with pink paint on the top, nail holes on all doors, lack of paint as promised on all frames, and missing front door screen door that I already paid for in full, and to have this done prior to installation of a living room window. Also, your installer ripped part of my wall off while removing the old door frame, and you promised repair of the wall. I have called every few days since the installation and you have both ignored my messages and then cancelled appointments at least 3 times with no valid explanation, causing disruption to my work schedule and other personal appointments. Today again you did not show up to do inspection and did not call with an explanation. In addition the delivery of the doors was an hour late on 9-24 which caused me to have to cancel another appointment I needed to fit in on that day, as the installation ran late until 6pm. The installers also left broken glass outside while removing the old doors, until I pointed it out to them and then they cleaned it up. As you have not kept your promise to do the repairs prior to the installation of the living room window and living room screen door, I am requesting a full refund for those 2 items. In addition I am out $750.00 for a screen door and over $4000.00 for the windows. Thank you.

Film on every window that when they came out took a hour to scrap off of just one. Then said it was makers fault maker said it was installers fault. Bing going back and forth for over a year and nothing is being done. I paid 15000 dollars for these windows and its rediclou s. I can not get them clean they first told me to take a razor blade and scrap each window, which I wouldn't do, they also told me to try acitone, which I would not do. I notified them as soon as they installed them and it has been going back and forth ever since. This substance is on a picture window and7 others. Fist they came out and said it was the factories fault. Factory came out and said it was there fault. Every one of the see the substance, looks at each other and says hum we don't know. Now they are not calling me back

Our experience with ACRE windows has been very negative. Our expert salesman gained our trust and talked a great game but the reality has been very different. First, he misrepresented ACRE’s relationship with Anderson Windows. Next, he sold us conversion kits for our bay windows and promised they would be an improvement over the old windows. He even sold an option that doesn’t even exist: half screens on conversions kits. And the hits just kept coming: The installer who showed up wasn’t the “veteran installer” we were promised, but rather an inexperienced new hire that had never installed a conversion kit in a bay window. As you might expect, the windows looked worse as they were not even and straight in the frames and ACRE’s “attempt” to fix the problem by altering the outside of the window just made things worse. To add insult to injury, a number of parts were damaged or missing in our window kits and our punch list items remain unresolved after the original installation in July of 2014. We still do not have screens for some of the windows and some are missing the little piece that allows them to be tilted for cleaning.

We escalated our issues to the ACRE’s general manager, Matt Manfred, who promptly blamed us for having “unrealistic expectations” of what a replacement window would be like. Perhaps Matt should have mentioned that to his salesman, who promised us they would be “like new” and that there was no difference in outcomes between replacement windows and conversion kits. If your expectations of new windows includes: uneven sashes, finger lifts drilled at different distances apart (on different sashes of the same bay window!), or a distinct uneven slant easily visible to anyone looking at the window then ACRE is for you. Matt promised to get back to us within 3 days with options for remedial action. After three weeks a the sum total of Matt’s response has been one “bumper” email saying, “I’ll get back to you.” Our follow-up emails and phone calls have been ignored, and it is increasingly clear ACRE and Matt hope we just go away even though he promised we would make things right. We won a default judgment for these issues in small claims court and Acre windows still hasn’t paid us.

We are posting this to protect other consumers.

We had ACRE install 12 windows and 2 doors in September 2015. Eventhough the project was delayed by a week, they did a great job and and treated our home wonderfully. I'm writing this review because I think the negative reviews here are not fair to this Company. We did a lot of research on this company and found many more happy customers than complaining customers. We checked references and spoke to people who had them do work and felt comfortable using them and are happy we did. If you dig into the details of the complaints on this site, the seem to have responded and resolved them all. I would definitely use this ACRE again.

The bad experience with ACRE windows begins from the beginning. We had a member of the ACRE team come to our house on July 29, 2015 to give us an estimate on 10 windows. At the time, the representative, Nick, informed us that we indeed did have faulty windows that needed to be replaced. After a high pressure sales pitch, I gave in and signed a contract for 10 windows. First of all the price was insane. I take the responsibility for that one as I should have done more homework. Although to be honest if you look at their website they have glowing reviews. (This is because as part of your deal to get a discount on the windows you have to write a review at the time of purchase, not after the job is completed.) After a period of over 4 weeks I called the company to ask when the windows would be installed. Amazingly they were able to schedule an installation. (Why didn't they call me if the windows were in and ready?) When the day came for the install, the service crew proceeded to tear out the windows only to discover that one was cracked, and another was completely the wrong size. The finished installing the damaged and incorrect windows and promised to be back quickly to repair and finish the job. Finally on 11-30-15, again after I called to figure out what was going on they came back and replaced the incorrectly sized window. It is still not the right size, but it is at least closer. They however did not replace the cracked window as they informed me that was a manufacturing issue. I was told they would get back to me to schedule the replacement of the cracked window. I had to pay all but a $1000 for the job. I want the cracked window replaced. I want people to know that the company uses unfair tactics and fake reviews for their website and sales. I will never use ACRE Windows again, and hope this will help others to avoid the mistake I made of using this terrible company.

If you get a call from this company or see a job posted then BEWARE. I worked for them for about 5 weeks. You are a contracted employee so you get no money until you make sales. They set up the appointments for you for in home demos. I experienced times where I was driving to NJ only to find out my appointment cancelled and then turn around to go home and get another call to turn back for a different appointment. I made one sale in my 5 week timeframe there and they NEVER paid me. They would not answer their phone, e-mail, NOTHING. I understand every situation is different and I am not saying they do not pay their employees but if they don't like you then you don't get paid. Oh, and since I was a contractor there is basically nothing I can do about it. Stay away from this company on the job boards because if you decide to quit then they are under no obligation to pay you for your sales.

Message that I sent the owners sums up my experience:
Hello,

Matt Mansford left me a message to discuss the order that my husband and I put in last night (and canceled today); however, I was disconnected when I tried to call him back. I was also disconnected twice when I called today for Acre’s fax number so I am going to try and explain my issue via email as that was the only number that I have for ACRE. I received this email address from the Better Business Bureau website.
I was contacted by your sales team and made an appointment for someone to come in and give us a free estimate on windows. The sales rep was very nice and personable and we trusted him. However, we were not ready to sign a contract as we are in the very beginning stages of looking into window replacement amid other projects that we have to complete in the home that we just purchased. We made that clear to the sales rep (Brian). Brian also made it clear that we could not be able to take advantage of your 0% interest for 5 year financing plan unless we signed the papers that night. That made me really nervous but I felt pressured to make a decision as we needed to finance this project. Brian also said that your company was a “premier installation” company of Andersen and represented the company as being a premier company of Andersen windows. Andersen was listed on his shirt and when they called to set up the appointment they said they were with Andersen Windows which is complete misrepresentation. He also said that if we didn’t sign the contract that night, the quote wouldn’t be good and we would lose all the “preferred customer” discounts (which equated to about $9K since our original quote was $38K to replace 19 windows = insanity). The quote was A LOT of money but he said that your company had a low price guarantee and that made me feel better but he did not put that in writing in our packet.
Anyways, we signed the contract as he had been there for 4 hours and it was near 11PM and I was worn out completely and didn’t feel that he was leaving anyways until we did. I really did not have too much time to crunch numbers or process all the information as he was still in our house and I was overwhelmed. I didn’t sleep much as I was extremely uneasy about the price tag (quoted $18, 956 for 2 bay windows and 3 replacement windows or quoted $28K for 19 replacement windows if we didn’t do the bay windows, we then decided to do the house in 2 parts). It became clear to me overnight that a company that did not let you digest and process the prices (or give a complete breakdown) and give you time to think it over as it is a big investment was not worth a financing deal to me- I began to realize the entire deal was shady. I should have realized that when he told me not to tell my neighbors the price that we paid for the windows. (they would have gotten a good laugh as the joke was clearly on us)
I called Andersen Windows directly in the AM and asked them to verify that the company was a premier installer. I learned that your company is not even Andersen certified (I was told by Brian that the installers went there every year for courses) and when I told the customer service the quote that I received- they said that it was absolutely not even in the ballpark of what I should be paying. Brian told me the bay windows were $6K each. If I subtract the $12K (for two) from the $19K quote and divide that by 3 windows- it is over $2K a replacement window. I called a few other companies that installs Andersen windows and they confirmed that the quote was very high. I was looking into the 400 series windows. The highest quote I received for a 400 series replacement was $900. (And these quotes were not from a Home Depot or fly by the night contractor.) That is more than half the price that I was quoted by ACRE. The Andersen rep told me the cost of the actual window was around $500-600 and installation is normally around $60-100. I told them that your company is representing themselves as a premier Andersen installation company and using ACRE interchangeably with Andersen when speaking of your company and it made me feel very misled. They recommended a few other certified Andersen companies in PA and NJ to me that I should feel more comfortable using. The rep was very concerned when I told him about my experience as I was genuinely confused when he was explaining to me that ACRE is not in their system of certified installers nor do they have any affiliation with you.

Bottom line, I am very disappointed that 4 hours of my time was wasted last night, my credit card was charged and a credit inquiry was probably made in my name. I faxed and overnighted a cancellation notice and I am assuming that my deposit will be promptly credited to my account.
Please confirm when you will be processing my credit for our down payment as per the contract as I am entitled to that back in full.

ACRE's salesperson was really great but the Project Management and follow-through was horrible. After signing a contract on June 6, 2011 I was left to chase ACRE for status updates on my project. I live in a historical home and finally on September 13, 2011 I was told by the ACRE Project Manager that the Historical Commission wouldn't approve the windows I contracted for. After getting furious and scheduling a meeting with the Historical Commission representative I called ACRE to get the drawing and specs for the origial Commission filing. It was only then during further investigation that I found out that Andersen Windows could not even manufacture the windows I contracted with ACRE for in the sizes I needed -- and no one ever tole me that that was the case. They were apparently looking at other manufactures' windows, not the Anderson with the 20 year warranty, to fulfill the job without ever getting my approval to do so. Now I'm stuck in the battle of trying to get my $5, 000 deposit back. Looks like I'm going to have to get a lawyer to do so. ACRE might be acceptable for the most simple jobs but based on my experience if you have a job that involves any complexity I would suggest that you run, run fast away from ACRE and find a company with greater competency.

We contacted Acre Replacement Windows in June 2010, along with other window contractors. They underbid the rest of the contractors for the same service and we signed a contract. The product was to be delivered in a few weeks. Turns out, they decided that they couldn't do what they contracted and make it look nice. But for another $700.00, they could. We had no option to back out of the contract, even though they changed it, unless we paid a 850.00 penalty! They figured they would do us a favor and only charge us $500.00 more! What great guys. After many ignored phone calls, emails and lies they did deliver the produce 10/26/10, 4 months late and 500.00 more then contracted. Please don't use this company unless you want a whole lot of aggravation and to pay more money. Thank you for the opportunity to warn others.