Activision review: False permanent ban

Dear Sir / Madam,

In relation to the email sent at 11:36pm on the 12/23/2024 stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" (case number [protected]) and that my ban will not be overturned is completely unfair for someone who has never run any type of cheating software on my Xbox or any console for that matter.

Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game, as I have been enjoying the Call of Duty franchise for many years. I am a casual player who has never engaged in any form of cheating, hacking, or the use of third-party software that violates Activision's policies. The accusation of using unauthorized software and manipulating game data is entirely baseless. As a casual player, my primary focus has always been to enjoy the game with friends and participate in its community. I have not engaged in any activities that would warrant such an accusation.

Additionally, as your software has had access to the kernel level of my Xbox, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my Xbox. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing.

To summarize I am requesting an investigation into the unauthorized software you claim was running on my Xbox along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my Xbox to investigate, either through physical or through a remote session.

Furthermore, I request a detailed response as mentioned above, along with the required evidence proving I am guilty of the offence as mentioned by yourselves. I am disappointed that a company like yourself, will not supply the evidence in your appeal response, as I am certain you have no evidence to share. To date, I have received no specific information or evidence detailing what actions led to my ban. This lack of transparency makes it impossible for me to understand or address the issue effectively.

This ban has unfairly restricted my access to a game that I have invested both time and money in. It has also negatively impacted my gaming experience and trust in Activision’s player support process.

I kindly request that my account undergo a thorough and detailed review by a senior member of the support team. Additionally, I ask for clarity on the evidence or data used to justify this ban. If no concrete evidence exists, I respectfully ask for the ban to be lifted immediately and my access to the game to be restored.

I take pride in following the rules of any game I play, and this situation has been deeply frustrating and disheartening. I am more than willing to cooperate fully to resolve this matter fairly and transparently.

I expect a response as soon as possible.

Kind Regards
Riaan Kilian
THE RENASCER7#9359566 / Microsoft account: [protected]@outlook.com