ActualTests.com
Reviews and Complaints

I have purchased an actual test life time access specially focusing on Palo Alto and Microsoft Azure exams, they do mentioned on their portal about these vendor's exams availability, but when I purchased I found they doesn't have those vendor's exams on their portals actually, now I sent at least 6 emails to them and they keep on telling we will let you know, suddenly I found today they have blocked me completely from their email box, no emails are reaching to their mailbox, this is very pathetic, they are cheating and they doesn't have answers to my queries which I have raised for those vendor's, can somebody suggest me how to make legal complaint against them.

Thanks

I hereby submit my complains on difficulties we are facing when purchasing practice questions. The request takes almost 3 days to get response. Recently we have been trying to purchase exam practice questions but every time we try the mastercard get declined. We have tried mastercards from 2 different bank and including one which has been used before to purchase from Amazon.

Kind Regards,
[protected]@gmail.com

Everyone - file your complaint with the Better Business Bureau!

TLDR: SCAM. They do not honor any guarantees posted on their site. A few years ago, 2017 maybe?, they revoked, without warning, everyone's lifetime membership standing and refuse to acknowledge it or reinstate the services promised therefore they wrongly took payment and did not and will not deliver the servicegood. If you fail a test they will blame the vendor for changing the product - not themselves. They will not off anything.

Following is the complete transaction between me (a paid life-time subscription holder) and actual tests. I use the pdf of certifications to attempt to further my knowledge and when I come across a question I don't know or understand; I add that to the list. This is in conjunction with many other tools in use. The point is - Actual Tests does not honor their promises at all and refuses to engage. They cannot even leverage their own billing information for verification. I don't have the information anymore, I've cleaned out my email account when it got too large and believe I did so without being as cautious as I should have been but still, it's a little ridiculous when a company is this obviously fake. Also, I was able to forward to them the same invoices that they have on their site but they can't use them either.
##### #####
To:ActualTests Support
Jul 23 at 3:45 PM
Hi,

No customer service, no effort to even try, nothing. Thank you - I will update my case with BBB against you with this final message and make the entirety of this email available on all applicable platforms.
Sent from my iPhone

On Jul 23, 2019, at 3:21 PM, ActualTests Support wrote:
Hi,

I cannot track your PDF package with this confirmation.

Please feel free to contact us in case of further queries.

Regards,
ActualTests Support
Support@actualtests.com

From: ##### ##### [mailto:#####_#####@#####.com]
Sent: Tuesday, July 23, 2019 4:44 PM
To: ActualTests Support ; Actualtests Billing ; webmaster@actualtests.com; sales@actualtests.com
Subject: Re: Lifetime subscription

Again - YOU ARE WITHHOLDING SERVICES THAT HAVE BEEN GUARANTEED TO ME.

What are you going to do to resolve the issue?

ActualTests Reviews - 1.1 Stars

ActualTests Reviews - 1.1 Stars
47 reviews for ActualTests, 1.1 stars: 'actual test has old test bank that do not help anyone I had contact via...

ActualTests - Scam

ActualTests - Scam
Actualtest.com is a complete scam. Upon signing up, no where does it say that there is a limit to 5 exam engines...

Sent from ##### Mail. Get the app

On Sunday, July 21, 2019, 04:24:55 PM EDT, ##### ##### wrote:

Please advise regarding the below; including the need to get a lawyer involved to resolve the issue.

It's abundantly clear that I have purchased the "unlimited lifetime access" and that my account does not have access to the promised content - therefore my money was taken for a serviceproduct that is not being delivered as promised, promoted and stated.

Also, I'm going to be getting the Better Business Bureau (BBB) as well as the Federal Trade Commission (FTC) involved, via my lawyer, if this issue cannot be resolved.

Sent from my iPhone

On Jul 19, 2019, at 2:33 PM, ##### ##### wrote:
Seriously? You can see that I have paid - you can see that I have sent invoice numbers and you're still not going to FIX the issue that my account lb##### lost access to what I've paid for? Do I need my lawyer involved?
Sent from my iPhone

On Jul 19, 2019, at 1:55 PM, ActualTests Support wrote:
Hi,

Exam engine e-mails cannot be used to track lifetime subscription.

Please feel free to contact us in case of further queries.

Regards,
ActualTests Support
Support@actualtests.com

From: ##### ##### [mailto:#####_#####@#####.com]
Sent: Friday, July 19, 2019 12:48 AM
To: ActualTests Support
Subject: Re: Lifetime subscription

Hi,

I'm not sure I have that in my email history, however I did forward the emails that I have. I think I cleaned up my email box at some point because it was getting way too big and ##### was complaining.

I'm also not sure why you wouldn't be able to track something with your own invoice numbers. That doesn't make any sense.

Sent from ##### Mail. Get the app

On Thursday, July 18, 2019, 03:09:11 PM EDT, ActualTests Support wrote:

Hi,

We cannot track with invoice numbers, please send payment confirmation with transaction ID.

Please feel free to contact us in case of further queries.

Regards,
ActualTests Support
Support@actualtests.com

From: ##### ##### [mailto:#####_#####@#####.com]
Sent: Thursday, July 18, 2019 12:32 AM
To: ActualTests Support ; lb#####@#####.com
Subject: Re: Lifetime subscription

Sure; it's under my maiden name, #####. Email for the account lb#####@#####.com

Invoices: 757975; 127996; 112053; 78331; 71333; 62219

Sent from ##### Mail. Get the app

On Wednesday, July 17, 2019, 02:44:46 PM EDT, ActualTests Support wrote:

Hi,

Send us payment confirmation with transaction ID for your purchase.

Please feel free to contact us in case of further queries.

Regards,
ActualTests Support
Support@actualtests.com

From: ##### ##### [mailto:#####_#####@#####.com]
Sent: Tuesday, July 16, 2019 10:21 PM
To: Actualtests Billing
Subject: Lifetime subscription

I have purchased the lifetime subscription a while back but now I can't even access the PDFs. I will not purchase the engine until I can read the PDF for the certs I need to take. Please advise

Sent from ##### Mail. Get the app

________________________________________

This email has been checked for viruses by Avast antivirus software.
www.avast.com

Also, in case you thought you'd actually get your money back on a failed test: ----- Forwarded Message -----
From: Actualtest Support
To: '##### #####'
Sent: Saturday, June 11, 2016, 01:49:39 PM EDT
Subject: RE: MS 70-410

Hello!

Sorry to know about your failure. There might be some sudden updates by MS, our expert are working on updates and we will inform you once we release it.

Please feel free to contact me in case of further queries

Best Regards,
ActualTests Support
Support@actualtests.com

From: ##### ##### [mailto:lb#####@#####.com]
Sent: Saturday, June 11, 2016 12:59 AM
To: [protected]@actualtests.com
Subject: MS 70-410

Hello,

I took the MS 70-410 cert exam today after using ActualTests exam engine and studying. I failed the test. There were only 3 questions on the test that were on the ActualTests exam engine.

What can be done to resolve this?

Thank you,
#####

AVOID, AVOID, AVOID!
This company refuses to honor its own product.
A little over ten years ago, I purchased the "Lifetime Membership" package they sell. I used the site for a couple of years until recently. I have requested multiple times that they please update my email address and password.
I continue to get asked to prove through a bank statement that I have this membership. I have contacted my financial institution, records date back to seven years. How am I supposed to get that information?
I ask them to please locate my account through other means.

They refuse, and continue to send the same responce of "Please send a copy of your purchase receipt. "

After several emails, I can only call this company a Fraud, they will not honor the "lifetime membership " they sold me over a decade ago.

My lifetime membership was revoked for no legitimate reason. I paid $99 for lifetime access back in April 2010. Now they have revoked my membership saying I need to prove that I paid them. So I sent them proof of payment from my bank's ledgers and Actual Tests says they have no record of the payment and I need more proof...what? They are con-artists and scammers. This has happened to many, many people not just me. https://actualtests.pissedconsumer.com/review.html

I paid for a lifetime membership to ActualTests.com about 10 years ago. I recently tried to legion and use it and the website said I had no products. I sent an email to ActualTests.com and their reply was for me to send a copy of my receipt showing payment since they had no record of me having an account. I emailed back that since I joined over 10 years ago I did not have a copy of the receipt except the one that was in my account which they say they have no record of. I looked on line and saw a huge number of people complaining about the same problem. I guess this is just a way for ActualTests.com to force people to pay again even though they have already paid.
Please do not join this service unless you do not care about losing your money and getting no product either.
If this has happened to you please let others know so they can avoid this scam...

I purchased an actualtests unlimited lifetime membership back in 2005 for about $99. This was long before there was an exam engine option but it still gave me access to download any pdf form of test prep materials on the site. However, after logging into the site in December 2017 I found that now I can only login to the Members Area of the site with no access to any of the content. Every time I attempt to download a file it takes me back to the Home page for the options of paying for a 6-month subscription, 1-year subscription or $149.00 for the unlimited lifetime membership. It didn't make any sense because I already had the "Unlimited Lifetime Membership". I emailed their support team to report the problem and was sent back a response that said I needed to provide them proof of purchase even though it had been over 10 years ago. They say that they checked their bank records and couldn't find my payment and they could not look up my account info unless I could send them my record of payment... Yes, from 10 years ago. So, for whatever reason, the unlimited lifetime membership status portion to my account is no longer on file with them. And yet my account itself is still on file. I would have thought, that "membership status" was something any respectable IT Team would have considered as an important feature to their database! Even a backup to the database should show the account features since I had downloaded several files during my membership with no restrictions prior to December 2017. I don't understand their conclusion or logic. It just seems so convenient for them that only this section of my account is what is not on record. I have been reading some of the other complaints regarding the "Unlimited Lifetime Membership" issues and there appears to be many other customers in the same "exact" situation, receiving the same exact email responses from the actualtests support team. There clearly is a pattern here and it shows that there is something more going on with this company. It appears that after so many years of having a good product with good customer service, that the company has finally just decided to give up and SCAM those customers who signed up years ago into spending more money in order to purchase another "unlimited lifetime membership". Why would they think anyone would want to do that knowing the strong possibility of their company "Loosing" the records of the "unlimited lifetime membership" for a second or third time and just forcing them to pay again and again. A SCAM is a SCAM... and that's just too bad since this company had started off as a pretty good company, with a decent product!

I bought the Unlimited Access in Year 2010. That's right 2010 when there was not an exam engine. I have been locked out of my account several times forgetting my password and had no problem getting that issue corrected. I accessed and downloaded 2 pdf's on my account in June/July 2017. As of last week locked out.
Now they want me to provide a receipt or bill statement from 10 years ago that I had purchased the "unlimited access" for pdfs.

All they have to do is look at the monthly activity for the June/july month on my account and see that I actually had access. I believe they are shutting down grandfathered older accounts to push for new fees for the access again.

I purchased the product (ActualTests) way back 9 or 10 years ago for $99.00. I was able to access any pdf file in the past successfully however, now I can only login to the members area but not access to any content. Every time I try to download a file it will go back to home page of paying $149.00 for exam. I sent an email to support hoping they can resolve this issue asap.

I'm a PAID unlimited lifetime subscriber for a while but they terminated my access for unknown reason. We have exchanges heated emails & I even attached a PDF file to show that I downloaded it 2 months ago.
They said that they will not honor that & they don't have a record of me as a paid client. I explained to them that I paid for the lifetime access & I can login to their site for years and I had download access for years, until they removed the download access. That makes them THIEF. They're unwilling to return my access back & they stopped responding to emails.
They don't have a phone number & they are rude & unprofessional on answering emails. I gave them my name & all information so they can search their paid customers database/record but they said they don't have that records. Do not subscribe to these THIEVES.
They will not honor the agreement & will terminate your access for no reason. ACTUALTESTS.com is a SCAMMER & a THIEF.

I purchased the product way back for $99.in the past I could access any pdf file, now I can only login to the members area but not access to any content. I have contacted "support" and they have asked for a bank statement, how can I find a statement older than 8 years.

they intationally removed my statement account I am not able to use anymore the content and ask us to pay again a service I already paid.

We should start a legal action again this website, so they will be closed for good. if anyone intersested, let see what can be done.
Actualtests.com = spam

I purchased an actualtests unlimited lifetime membership back in '07-08 for $99. The site provided me test prep material for the last 8-9 years without issue. However this week I logged into the account and had forgotten my password so I used the password rest link. I received an email from their system giving my password and saw that my access to download the test prep material I have had access to for close to a decade has been removed. I email their support address and I am told that I had to provide proof of purchase. I am being asked to find a bank statement or proof of purchase from 10 years ago. My bank doesn't even have statements this old. My CC company doesn't have bank statements this old. I have relayed this information yet Actualtests support will not reinstate my access. I have provided actualtest support emails from their support department proving my access and payment, the fact that I have an actual membership to date, the fact that their database will show my download history which will show my prior access and payment info, my prior support history, log in history, all standard areas any website will have, but they are unwilling to look up my account info. They say they cannot look up my payment info unless I give them payment info. Then how can they say I haven't paid if they have to know my info to look it up? What they say doesn't match and after reviewing the many other complaints on this site and others like it, this is what Actualtests does to their members. They have a lack of morals, ethics, and integrity. As a business they are horrible. They are unwilling to call me and discuss and hide behind email.

my butt - I bought a lifetime membership about 10 years ago from Actual Tests and used it off and on for those 10 years.

Went to login and can't go anywhere unless I buy a lifetime membership.

Contacted customer support (laugh) who told me I needed to provide them with payment confirmation.

FROM 10 YEARS AGO. When did I - the customer - have to keep records for them?

Very very unhappy with these guys. DO NOT RECOMMEND BUYING ANY MEMBERSHIP FROM THEM EVER!

Almost Exact same story here too.. I purchased my $99 unlimited lifetime product back in 2007 and now I try to access the site, got an email that said send us your receipt, which I DID... not just an invoice number but the actual screen print of the 2007 invoice and they haven't responded to any of my half dozen emails.. SCAM

And I just finished taking a security exam a few months ago (and had access at that time in April)... and the tests are not the greatest quality anyway.. the questions that were on the test and what I studied for were not very accurate. I tried logging in now in July/August and now I've got no access and no email responses whatsoever.. SCAM

Can't even do a netlookup on them because they've hidden their dns and IP information.. For some reason they don't want to be found.. They don't want any public displayed information.. There plan is to take your money.. let you enjoy the site for a while and screw you after x amount of time.. there intent is to have you purchase the engines that are only available for 6-12 months, kind of like a drug dealer.. get you hooked, make you dependent on them and then screw you over.. SCAM

Don't bother with this site, not worth it.. I've dealt with this Andrew before as well and have never had a reply from anybody else over my time with them.. It probably is a One man band.. They (Andrew) sucks, he's unprofessional, it's a real shame.. because the idea is good but the fact is, he's weeding out the lifetime access membership and screwing over his customers.. SCAM

initial actualtests membership 2007 or before
full description: see above
data of incident: 8/2017

We've checked our bank records and couldn't find your payment. Do you have any payment receipts from your purchase? If so - please forward to us.

Please feel free to contact us in case of further queries.

Regards,
ActualTests Support
[protected]@actualtests.com

>>> Like stated previously, I forwarded my receipt from 2007 immediately and they haven't responded with any other correspondence... after several attempts..

Do not trust this company... They will steal your money!

I purchase your lifetime license so I could study for Cisco Certification.
Now you telling me you stop working with Cisco certifications.
I would like to know when are you refund me. I want the full refund since you charged me for something you no longer support or offer.
Thank you.Jacqueline

I have purchased their membership for question and answer for the IT exam. After paying membership fees i came to know that the Q&A are very old and they are not updating it regularly. They are not answering to my email. I think i have been cheated by them. I want my money back. Not sure what to do now.

Took a test and there was not one question on the actual exam. Also they offer no kind of guarantee or money back. There are lots of other better sites out there that offer satisfaction or pass guarantees, stay away! The guy that owns it too is completely unprofessional, states that there are more than one person but I have requested others to deal with and get no one. We have been in heated email back and forth argument. I will send you emails he sent me at your request if you want to see. He even agreed I got ripped off. Stay away!

I too got ripped off by "andrew". He is the most unprofessional person ever, we have been in a back and forth heated email exchange, there is no way he will give back money or offer guarantees like other reputable sites do. Took the sscp exam and not one question showed up. I lost about $350 for unlimited access and the tesst engine but now don't use and have just simply scratched that money off to a loss. Stay away from this site! I have went to transcenders.com

After using Transcender and Measure up test prep engines I thought I would try www.actualtests.com because it is used on the Final exam in the training academy I attend before they let you take the booth test. What a mistake!

First of all it was overly expensive, and their refund policy is a joke. I went ahead and purchased and installed the 70-284 exam engine and found out it did not work right. I will say that after complaining they did fix it to a somewhat usable state.

What I find out the most disconcerting is the tremendous amount of errors present in the exam. Situations that don't fit the questions, exhibits that don't fit the question, questions with conflicting answers and explanations, numerous answers with no explanations, spelling and grammer mistakes more than anyone would think possible.

Quite frankly after going thru the 265 questions twice I’m starting to feel like the exam is causing me more problems than being helpful.

Lastly they have turned a deaf ear to my requests that someone, anyone review the questions and correct the problems. I have even offered to send the data that seems to be wrong but I guess now that they have been paid, these requests are not important enough to respond to. Other exams may be OK, but the Exchange Server exam needs some serious updating! I will not buy from them for my last three classes since they seem to offer no support and are not willing to correct their tests and will not respond to repeated email requests for help.