Administrative Concepts, Incorporated’s earns a 3.0-star rating from 4 reviews, showing that the majority of clients are somewhat satisfied with insurance processing services.
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This company *** Insurance Company has not paid for any of my claims
This company *** Insurance Company has not paid for any of my claims. My son broke his arm during a school game and the school provided us a report to file a medical insurance claim. The claim was filed after several calls to Rebecca F, Mail(returned letter as none existing address), emails. The company is not returning any phone calls, or following up with the claim. I need to pay my bills and received all my Out of Pocket already spent.
The complaint has been investigated and resolved to the customer’s satisfaction.
Thank you,
Jon P
Chief Operating Officer
My son bought a travel package for his band trip to Washington DC before the Corona Virus outbreak
My son bought a travel package for his high school band trip to Washington DC before the Corona Virus outbreak. He also got travel insurance. The trip was cancelled due to school closure, venue closures in DC, and travel restrictions. At that time, students were homebound due to Alabama's stay-at-home order. Our claim with the insurance was denied, as they did not consider the pandemic a valid refund reason.
My Complaint involves health issue that caused me to be rushed to ER on numerous occasions, 12/16 - mid part of 02/20. According to reading the info from their contract stated from their contract: It states ER Visit- Benefits Pays if an accident or Sickness causes the Covered Person to require and receive Emergency Medical Care in an Emergency Room of a Hospital Treatment it must be received in a 24hrs of the accident. Based upon the information by contact to me from the Hospital, this Insurance refused to pay the Billing upon receiving the information billed to them Cardinal Insurance/ MyBenefitsKeeper. Now I'm stuck with the Bill's, and am retired, and really upset at the fact of being misled by their actions in this matter.
Replied
I purchased travel insurance for for a high school trip to Washington DC which was supposed to take place April
I purchased travel insurance for for a high school trip to Washington DC which was supposed to take place April . The trip was ultimately cancelled becuse the entire country closed down due to COVID-19. After advising all the parents who purchased the insurance to submit the claim forms, they are now denying the claims submitted! According to their policy guidelines COVID-19 is not a covered reason for a trip cancellation. This trip was paid for and the insurance was purchased in the summer of 2019, months before anyone had ever even heard of COVID-19. The fact that the claim would have been processed for sickness, injury, inclement weather, terrorist attack, strike, having to work, the list goes on... but is not covered when the government shuts everything down and orders you to stay at home is comletely absurd. I've attempted to call them multiple times but recevie a recording that they are having technical issues which is preventing the call from being asnwered and advises to call back at a later time.
The complaint has been investigated and resolved to the customer’s satisfaction.
Please see the attached response to your submitted appeal. We apologize for the difficulties you had in attempting to reach us to discuss your claim. Our Customer Service team is available Monday through Friday 7am to 8pm EST if you would like to discuss your claim.
Thank you.
Is Administrative Concepts, Incorporated Legit?
Administrative Concepts, Incorporated earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Administrative Concepts, Incorporated. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Administrative Concepts, Incorporated has claimed the domain name for acitpa.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Acitpa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Acitpa.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Acitpa.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Administrative Concepts, Incorporated.
However ComplaintsBoard has detected that:
- Administrative Concepts, Incorporated protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Administrative Concepts, Incorporated has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
My husband and I bought travel insurance for a cruise from a company under Administrative Concepts, Inc.
My husband and I bought travel insurance for a cruise vacation from a company under Administrative Concepts, Inc. and tried to get reimbursed for our vacation costs. Dealing with this company has been a nightmare. We had to cancel our cruise on my doctor's advice. The cruise was during the COVID-19 pandemic's infectious period, and I am pregnant, putting me at high risk. My OB/GYN advised against travel, so I canceled and got a physician's letter. After submitting the insurance claim form, a company rep asked for more details. I promptly responded and provided a detailed physician's note following CDC guidance. Despite this, my claim was denied. Our policy does not list my condition as a reason for denial. We appealed, but I was asked for more information twice, suggesting my claim could have been approved initially. I've met all their requests, even when some seemed intrusive. Weeks have passed since providing additional information, with no contact from them. We call and email repeatedly without response. My insurance claim should be covered due to my medical condition, but the company seems determined to deny it.
Administrative Concepts, Incorporated Reviews 0
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About Administrative Concepts, Incorporated
ACI's services span across various domains including healthcare, life insurance, disability insurance, dental insurance, vision insurance, and more. The company provides a wide range of services, including plan design and implementation, enrollment, claims processing and administration, compliance and regulatory support, customer service, and reporting. Its solutions are tailored to the specific needs of its clients and are designed to deliver the best possible outcomes.
ACI's team of experts comprises highly skilled professionals who have extensive experience in insurance and benefits administration. They are well-equipped to handle complex issues and challenges, and they work closely with clients to ensure that their needs are met. The company's focus on technology and innovation allows it to stay ahead of the curve in the rapidly changing landscape of insurance and benefits administration.
ACI's commitment to excellence is reflected in its track record of success. The company has earned numerous accolades for its outstanding performance and customer service, including the prestigious Stevie Award for Customer Service and the Inc. 5000 list of fastest-growing privately held companies in the United States.
In summary, Administrative Concepts, Incorporated is a reliable and trusted partner for insurance and benefits administration. Its comprehensive solutions, exceptional customer service, and commitment to excellence have made it a leader in the industry, and it continues to be a top choice for businesses of all sizes and industries.
Overview of Administrative Concepts, Incorporated complaint handling
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Administrative Concepts, Incorporated Contacts
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Administrative Concepts, Incorporated phone numbers+1 (610) 293-9229+1 (610) 293-9229Click up if you have successfully reached Administrative Concepts, Incorporated by calling +1 (610) 293-9229 phone number 0 0 users reported that they have successfully reached Administrative Concepts, Incorporated by calling +1 (610) 293-9229 phone number Click down if you have unsuccessfully reached Administrative Concepts, Incorporated by calling +1 (610) 293-9229 phone number 0 0 users reported that they have UNsuccessfully reached Administrative Concepts, Incorporated by calling +1 (610) 293-9229 phone number
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Administrative Concepts, Incorporated emailsaciclaims@acitpa.com85%Confidence score: 85%clientaccess@acitpa.com79%Confidence score: 79%
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Administrative Concepts, Incorporated address400 Campus Dr Ste 300 Suite 300, Trappe, Pennsylvania, 19426-4948, United States
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Administrative Concepts, Incorporated social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 11, 2024
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My son purchased a travel package for his high school band trip (*** High School) to Washington DC prior to the Corona Virus outbreak. For this package, he also purchased a travel insurance policy with *** Insurance. The trip was cancelled due to school closure, closures in Washington DC of most venues, and inability to travel due to general lockdowns of populations across the country. At the time of trip, students were quarantined to their homes under a general population lockdown (stay at home policy) enacted by the Alabama State government. We tried to file a claim with *** Insurance but it was denied, stating that the Covid-19 pandemic was not a valid reason to refund the trip fees.
My husband and I purchased travel insurance for a cruise vacation through ***, a part of Administrative Concepts, Inc and have recently attempted to be reimbursed for our vacation costs. To say all dealings with this company have been an utter nightmare is an understatement. Unfortunately we had to cancel our cruise under the recommendation of my physician. Our cruise was supposed to take place during a highly infectious period of the COVID-19 pandemic. I am currently pregnant, which places me (and my unborn child) in an immunocompromised and high risk health category. My OB/GYN strongly advised that I should not travel and that I should cancel my cruise. I obtained a physicians letter stating this on that very day. After filling out the massive insurance claims form, I was asked by a representative of ACI for more details. I very promptly answered each of her questions and even got a more detailed physician's note documenting that I was following CDC and the practice's guidance. After sending all of this information back, my claim was denied. My husband and I have read through our policy and nowhere is my situation/condition outlined as a reason for my claim not being approved. We immediately filed an appeal with ***/ACI. I then was asked for additional information TWO more times. This tells me there were things that could've led to my claim being approved before the original denial. I have complied with all of their absurd requests, even when some of the information they are asking for is quite frankly none of their business. It has been weeks since I sent all addition information back and I have not been contacted at all. My husband and I call and leave messages at least a half a dozen times each week and we have continued sending emails-NONE of which have received any sort of response. Bottom line: MY INSURANCE CLAIM SHOULD 100% BE COVERED UNDER MY PURCHASED POLICY DUE TO A MEDICAL CONDITION, and this company is unjustly trying to do everything in their power to deny it.