AdoringDress.co.za
Reviews and Complaints

This site is or was a scam! I bought a dress from website called AdoringDress and never received anything! They took my money and never delivered my order. I tried to reach them many times but they ignored me. Then one day I realized that AdoringDress no more existed and instead of it there was a website called Junebridals. Is that the same company?
I tried to find out if they were related to AdoringDress, but they didn't reply.
I am very disappointed and angry! Please check the reviews before you buy anything online.

Purchased a dress from www.newadoringdress.com and when it arrived it smelled terrible and nasty! I contacted customer service and told them that I want to return the smelly dress and get my money back. They refused to refund me because in their opinion that was not a problem. Their rep told me to clean the dress. That was the only thing they said! How terrible is that? I think that was a good reason for them to refund me. I'm absolutely disgusted with my dress and their support! I will not buy again!

Now to summarize it all for you:

As per order [protected] we ordered the A-line Straps Neckline Floor-length Chiffon Evening Gown With Lace, MADUDRESS4843-1. Colour is meant to be as per picture. Size: We gave custom sizes as per request from email.

The item which we received is definitely not the same dress we ordered. Attached are relevant pictures showing you what we ordered and what we received – also high lighting the issues.
Issues:

• Dress does not fit
• Lace is definitely not the same style, or colour
• Dress colour is different – and that is not due monitor variances. It is clear a different chiffon and colour has been used.
• Flow of the dress is not the same
• Style of dress is not 100% the same – the chiffon is ruffled and gathered at the lace and shouldn’t be

Now my gran has tried to report this and the responses we received were unsatisfactory and honestly the service has not been great.

• Being ask to send pictures after already done so in original email show the lack of customer service within handling these issues
• Being asked for a real pic? Define what isn’t real by images supplied?
• After ordering a custom size dress – we were told that they are made in standard sizes – then got asked to tell Andrew actual measurements – they were on the order? Why should we repeat ourselves?
• Then to get told we will refund you 8% of dress price to have the dress adjusted to fit = 8% is a total of R133 – that wouldn’t cover the cost to fix this dress for one and secondly – the SIZE ISNT THE ONLY ISSUE! As mentioned above. So no isn’t OK!

As per policy on your website: Point 1 states: You can get refund for Defective, Damaged or Mis-shipped Items, Size Deviation & Color Mismatch problems, etc, you also again state under general return that colour errors – dress can be returned.

It is very clear the as per images supplied – the colour we ordered and received are not the same and that is not due to monitor display differences or WEATHER!

I have done my research and this isn’t the first report issue of your service and dresses supplied!

I will not stand for such bad service and bad quality items that we have paid for, you have disappointed us as well as a student who now does not have her dream dress for her matric dance!

I do hope that you will look into the matter with urgency and with utmost importance and we would like a full refund of the dress not a ridiculous 8% !

Have ordered a lovely dress from AdoringDress store and the one arrived was gorgeous and looked amazing, I really loved it, but unfortunately they sent me the wrong size and it was very small. When I contacted AdoringDress customer support they gave me a run around and several times asked me to send pictures which I did. Then they said that they need to check something and for several days I heard nothing from them. Later they finally contacted me and said that it was the last dress and that they did not have the correct size. Then I asked for a refund but they refused and said that they don't do refunds! They suggested me to donate the dress. I'm not ordering from them again! Total waste of money!

I ordered what I thought was a beautiful gown, it was not the same as the picture, stitching and lace was torn and coming apart, I cannot lift my arms as the sleeves have been sewn incorrectly, the buttons are not in a straight line and falling off. The skirt is too long.
I have been asking for a refund since the day I received the gown and all I get is...quote...the gown looks fine, just keep it and ignore to subtle errors...end quote. this is supposed to be for the most important day of a ladies live, and I am told to just keep the gown...
I ordered the gown 18th March 2016, I received the gown (I had to collect) on the 4th April 2016, tried the gown on the same day and emailed them about the disaster they sent. Sandra is who keeps emailing me back, refuses to acknowledge the defects even after pictures are sent through.
The second picture attached is as far as I can lift my arms.

Ordered a wedding dress from AdoringDress and it did look like picture, quality was also nice, but there was a size problem. The dress was ridiculously small, like if it was made for 15 year old skinny girl! Instead of offering me a refund or a replacement they suggested me to donate the dress. They said that they don' do refunds and returning it back would cost me a fortune. So I was actually stuck with it and lost my money!

Buyer beware, another scam site! I bought a dress from www.newadoringdress.com for my wedding. I received a payment confirmation email and everything seemed fine. Later there was another message stating my order was shipped and I'll be getting it in few weeks. Great! So, two weeks later nothing arrived, so I contacted their customer support and was told to be patient. My wedding is next week and still no dress! And I'm not sure when it will arrive! So extremely disappointed! Don't order anything from this website, AdoringDress is not a reliable company.

Hi. I want to share my review with other people. I have ordered dress from www.adoringdress.com. But the dress from the picture didn’t look alike as in real life. As well as the sewing and quality was awful. I checked if it was possible to change the order, but there was no information about the change and refunds. I wasn’t satisfied with my deal and therefore I wanted to share my experience with other people.

People, stay away from the website www.adoringdress.com. I ordered prom dress from them, but the seller misled me. They charged me within several minutes, but after that they didn’t provide info, no delivery and impossible to contact them, because email address was fake and no one picked the phone, when I called them. Total scam. So be careful if you use this website or better don’t try this scam.

I ordered dress from the website www.adoringdress.com. I got it on time, but the dress looked completely different in real life. As well as the size was wrong. I returned the dress back, and the seller replied and confirmed that they have received it. After that I heard nothing from them, as well as they haven’t provided the decision. I haven’t got the refund or order. So be careful if you use this website or leave comments if you have horrible experience with this seller.

I placed my order on the website www.adoringdress.com couple of months ago, but I still haven’t received my order. I paid for the order with Visa card and got confirmation info, where the seller told me that the delivery would take about 7-15 days, but it was total lie. After that I heard some fake promises, but nothing was changed. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

I ordered 4 dresses from the website www.adoringdress.com. They have sale time, so my ordered was over £90, and I didn’t pay for the delivery. I paid with my card and got the confirmation email, but these jerks didn’t deliver my order. I sent them emails and called, but they tried to assured me that my order was delivered, but I haven’t received it. WTF? I asked to return my money, but they immediately stopped to communicate with me. Please, post comments about this company and their services.