ADT is not meeting its expectations as a business, nor is it the stellar performing security system I agreed to.
I lost my son in 2020. I had just got approved for a home loan. I have never been able to purchase my own home. At the time, my 19 year old daughter was pregant, with a new baby on the way. I had to buy a home to accommodate their needs, to make them feel safe. So, I did not have a lot of time to research the neighborhood.
I bought a beautiful home, equipped with all new appliances, furnace, etc. I needed us all to feel secure. I purchased the ADT security system in May 2023 in anticipation of having a sense of relief and security. When it was installed, it was not long after I had to call the same man that installed it to completely replace the equipment as a lightning storm had completely destroyed it. This was from a dealer. He told me with storms it can be taken out. That was my first red flag. Then not long after, maybe a few months, it happened yet again. This was past the initial warranty, but ADT offered to cover the cost of the maintenance visit. So again, someone came out and replaced the entire unit. It lasted merely a month or so. The batteries were replaced, a new unit. I NEED to feel safe in my home with a daughter and granddaughter. There was a shooting on the corner of my road. I had a neighbor murdered and shot. I have reported my neighbors repeatedly as suspicious drug dealers.
I have already lost a child. I cannot lose my daughter and my granddaughter. I paid over $2,000 for a security system that did not live up to their name. That did not provide the sense of security that I needed. I have found a system that is installable. The equipment is only $109 and subscription lasts 1 year. The battery stays charged for 2 years. The picture is in color and is as clear as the TV I watch.
Why would no one tell me that the contract was for 3 years? Why would I pay for a breach of contract when it was never legitimate. I never had a sense of security. I never felt safe in my own home. Sleepless nights, worrying whether we would be safe. I am not paying for the breach of contract. In fact I should be refunded for all those months ADT did not fullfill their obligation to protect me and my little family. I will do whatever is necessary to protect my family and my credit. I will put out reviews daily if necessary until this is resolved to my satisfaction. Shame on you, shame on you ADT for not providing its customers the security we need and to gouge people that serve you and your needs. Every person I have interacted with tells me to stay away from ADT, now I will be that voice. And I will review and resend this until I am relieved of this burden.
Sincerely,
Erika very unsatisfied
Recommendation: DO NOT USE OR TRUST ADT!!! Blink is awesome!