ADT Security Services review: ADT service bad experience 1

I had the worst ADT experience today 1/07/25 with a technician arguing with me walking off on me on site. I usually don't write complaint but this technician Edward should not be servicing people home with an attitude like this. Firstly ADT customer team/rep/sales are not all on the same page. I was misguided with services /products I would be receiving, ex ;was sent 2 magnets and glue Magna-Tac-SI50 instead of sensors that am suppose to install. this lovely Journey started, Last month 12/09/24 ADT's service tech insulted me over the phone by saying that removing the face lid on my panel to put batteries was not that hard being sarcastic to me and sent me a youtube video that was not even how to remove the face panel, the tech trevor that was sent last month 12/19/24 to fix my off line cameras mentioned that the panel on the youtube video was not same version as what I had and was able to show me how to remove it. so addl' for today, 1/07/25 tech Edward arrived to my home, he had already proceeded to tell me that he would need to go over things as he is from a different division and whenever clients speak with reps on phone promises things to clients that are not same as what he can provide and will not happen when he arrives. so already this tells me that this issue of promising things are false and not ending up happening day of service, has happened on more than 1 occasion and I can tell additional charges for upgrades he would try to sell me will be done today. The tech went on to tell me about things that not all rep I speak to knows but I mentioned if thats the case, and they are not clear on, they need to check with a supervisor. I do not have a clue how each department operates, should clients worry about ADT dept should run?. then he proceeded to question me and say " do you know everything going on at your job? who speaks to a customer that way and starts walking off? as he continues walking off, I asked him, is that how ADT handles clients and he tells me I am not a client. Rep I spoke with on 1/06/25 told me a dispatched tech will have the 4 sensors I requested and would be at no charge to me. the sensor that I thought that I had previously received tech Edward from today told me its not its just magnets. The Tech proceeded to draw on a piece of paper little line with little circles to educate me of how ADT monitoring works. I was blindsided over phone of what I was getting versus what an actual tech was able to do at my home. I was sold on a promotion going on beginning this year for less than what I was paying and would be sending out a tech to install an existing sensor (its magnets) I thought I had delivered to me, along with the 4 additional ones he would have with him. but thats not what happened today. I had no clue I needed upgrade, 4 sensors would not be with the tech. is this the safety great service I need to be paying for? Tech told me my home was not being monitored until yesterday when I switch account over to my name. meanwhile ive had this same system since 2019, at what point was my home not being monitored yet was still paying for safety service. after many transfer calls and waiting to get to an onboarding manager, I finally spoke with Dustin help with the issue today, he has better 1-1 client training and know how to speak with individuals. Dustin mentioned that he had escalated this to Edward's supervisor so I hope supervisor handled this issue so no other customer will encounter this bad experience. Issue is still not resolved since I have no sensor for my front door and 4 additional sensored I had requested tech didnt have as he mentioned sensors dont get shipped that way. in any case, another tech is being dispatched tomorrow so will see how that goes if I will stay with ADT or not. for now I am very turned off by ADT and anxiety from the experience ive encountered previously and today.