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ADT Security Services review: ADT Service & Equipment

RachelleWoi of Jacksonville, US

Nov 01, 2023 3:32 pm EDT

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Had ADT twice in our homes. First time it was it was great. Moved,and used them again. This time nothing but problems.Alarm going off in our home several times when the unit wasn't even armed. Called them, had the unit reset and within an hour, it went off again. Called the co. they say our unit never went off in their business..We want to cancel contract, no problem they say, pay up for another year...Excuse me? Why am I paying you for something that has not worked? I am in a wheelchair and when this alarm goes off, I have to be escorted to a safe place while the home is being searched by my husband. We phoned them several times to ask why this would happen and were told "I don't know", yet they sent no one out to see why...They did not care about our protection, just want their ridiculous contract paid off. They also don't want their equipment back,,,No kidding, why would they, it doesn't work! I would never again trust ADT people for the security of anyone. This is why they are in court now fighting lawsuits/Your better off getting a Macaw bird who will screech when something is wrong! Seriously people. save your life and those you love, Do Not waste your money or their lives on this business.

Claimed loss: 2 years of money, 1391.76 dollars thank heavens no loss of lives..

Desired outcome: I told them just to get rid of them we would pay them 416.00 as remainder of the contract, yet they want more.

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ADT Security Services Contacts

ADT Security Services phone numbers

+1 (800) 884-4226
+1 (800) 884-4226

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Residential, Sales

+1 (800) 521-1734
+1 (800) 521-1734

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Residential, Customer Service

+1 (888) 244-4505
+1 (888) 244-4505

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Business, Sales

+1 (800) 515-2216
+1 (800) 515-2216

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Business, Customer Service

+1 (877) 801-7387
+1 (877) 801-7387

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Health & Senior Safety, Sales

+1 (800) 658-7134
+1 (800) 658-7134

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Health & Senior Safety, Customer Service

More phone numbers

ADT Security Services emails

alwaysthere.c@adt.com

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Support

info@adt.com

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Confidence score: 100%

Support

ADT Security Services address

1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States

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Nov 18, 2024