ADT Security Services review: Fire alarm

Around 0900 10/31 fire alarm goes off. No fire! 0912 I call ADT. Woman tells me to check batteries on the main smoke alarm. I do. I replace batteries (tested them later and they worked fine). Then she puts me on hold. The alarm has been ringing now for 20+ minutes. I tell her to contact the fire department, which she should have done immediately as soon as she realized there was no fire. She puts me on hold. The fire department shows up. We explain what happens they laugh and say it happens all the time with ADT, and no bother. The woman disappears. I call again and speak to another woman who suggests I remove the posts from the main battery in their metal box. I did. Alarm still going off. She transfers me to another department and we get disconnected. My wife calls on her phone as by now, our friend is calling us to see if there is a fire, as she is on our contact list. Alarm has been beeping since around 0900 it is now past noon. While I am still on hold, I test the other ADT smoke detectors and disconnect them, finally the alarm stopped. I reconnected them and through process of elimination, found the problem, but when I reconnected it, the alarm started again, so I left it disconnected. Since I am either still on hold or disconnected I call ADT back and get a guy who I told the whole story. He had me do the battery with the detector in question and scheduled a service call today, 11/1, between 0800 and 0900. No one showed. I called at 1030 and the woman told me it was a phone appointment and not a service call. I asked to speak to someone who did not want to lose our 18 years or so of our being a customer. She put me on hold, it transferred me to another apartment, whose auto call said someone would call me back in an hour. So here I sit.

Be advised this is the 3rd time this has happened in 15 years. Once they reset the system, the second time, we had to buy a battery for the main box, and this is the 3rd time.